Rental Conditions
These are our general rental conditions. Clear, easy and without surprises.
If you have any doubts about them, please contact us by phone (0034 964 34 36 26) or write us an e-mail to reservas@recordrentacar.com. We will be happy to assist you.
Mallorca
Alicante
Malaga
- Guaranteed car category
- Clear, All-inclusive rates
- Local taxes: I.V.A. or IGIC
- Unlimited mileage
- Full comprehensive insurance, except on:
- groups Q and Q1, that have an excess fee of 600 €
- group E2, that have an excess fee of 400 €
- The insurance also covers vehicle substitution in case of imperative reasons.
- Free Cancellation Policy
- Free airport service.
- Out of hours delivery.
- Extras.
- Insurance.
- 1. Damage to windshields
- 2. Damage to wheels and tires.
4,13 euros/day, maximum 59,50 euros for groups B-B1-C-C1-D-D1-L (all taxes included).
7,08 euros/day, maximum 97,44 euros for groups E-E2-Q-Q1 (all taxes included). - 1. Loss or damage to the keys
- 2. Fuelling error
- 3. Damage to the undercarriage
- 4. Damage to windshields
- 5. Damage to wheels and tires
- 6. Tow truck service
- 7. Damage to clutch
- 8. Rearview mirrors
- 9. Loss or damage to the antenna
- 10. Battery
- Fuel Policy
- Full-Half: Customer will pay for half a tank of fuel and the vehicle will have to be returned half.
- Full-Empty: Customer will pay for a full tank of fuel and it will have to be returned as empty as possible.
- Full-Full: Customer will have to return the vehicle with a full tank of fuel.
- Delivery of the keys, and traffic fines.
- Driving licenses, experience and minimum age.
- Payment by credit card upon pick up.
- Invoices.
- Remember, your rental is only for Spain.
- Using Record Club membership points.
- Pick up and Drop off at the same office.
- Guarantee of privacy and security of your data.
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
No small print. No surprises. When you book with Record Rent a Car, you know what you'll pay. Our rates include:
The service to the airport is free. At all our destinations we have either a desk at the Airport or one of the staff members will wait for you at the meeting point
For deliveries out of our office hours (from 0:00h to 7:00h in Palma de Mallorca, Alicante, Malaga) there is an extra charge of € 30.
We offer child seats and booster seats for an extra payment of € 4,00 per day with a maximum of € 40. We cannot guarantee the accesories' availability unless they have previously been requested during the booking process.
There is only one driver included in the price. Any additional driver has an additional cost of 3 Euros per day (taxes included), maximum 30 Euros per rental and driver (taxes included). Maximum: 3 additional drivers per contract (in addition to the lead driver).
Your booking includes an All-Inclusive insurance. Every All-Inclusive insurance excludes damage caused by the customer’s negligence.
The insurance does not cover the following: Flat tires, damage to third parties due to negligence or reckless driving, damage caused to the vehicle due to negligence or reckless driving, inadequate refuelling, damage to tires and wheels, loss or damage of car keys or remote locks, damage to the lock, upholstery and rear shelf, damage or loss of the child seats or booster seats, damage or loss of ariels, car jack, security triangles, wiper-blades and deposit cap, damage to the engine due to negligence, damage to the vehicle’s underside (housing, bodywork, etc.), misuse of the clutch, theft of the vehicle with keys in the starter, driving under the effects of the alcohol, damages to windshields and Windows, rear-view and side mirrors.
With Record Go, you can avoid surprises and unnecessary expenses. Cover yourself always from the most common negligence thanks to our Comfort Insurances.
Comfort Insurances:Comfort Plus Insurance:
5,50 euros/day, maximum 75 euros for groups B-B1-C-C1-D-L (all taxes included).
8 euros/day, maximum 100 euros for groups E-E2-Q-Q1 (all taxes included).
As an alternative, Record Go also offers customers to leave a credit card imprint of 400/600 euros. In the event of negligence, the customer will be charged accordingly.
Alicante, Malaga and Majorca:
In order to offer the best service possible at Alicante, Malaga, and Mallorca Airport, the vehicle will be provided with a full tank of fuel with the following options:
- For rentals with a duration of 4 or more rental days, the customer will pay in advance for a full tank of fuel and will have to return the vehicle as empty as possible. Please, be aware that unused fuel will not be refunded.
- For rentals with a duration of less than 4 days, the following options would apply:
Fuel prices may vary depending on the vehicle's model and on the market prices at the moment of collection.
Regarding the Full-Half option, Record Go would like to inform that, in the event the vehicle is returned will less fuel than agreed upon collection, the missing fuel plus a 15-euro processing fee will be charged to the customer.
In the same way, with regard to the Full-Full option, if the vehicle is not returned full, the missing fuel and a 15-euro processing fee will be charged to the customer.
For your total comfort, the delivery of the keys and documents take place at our offices at the airport.
Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to traffic violation or illegal parking.
Furthermore, Record Go will charge a 30-euro fee for handling the fine.
The driver must be in possession of a valid driving license that allows him also to drive in the E.U. The driver must have held his driving license for at least one year. All drivers have to be at least 21 years of age.
Customers 21-25 years old will have to pay a fee of 3€ per day, maximum per rental 42€ (taxes included). Customers 70+ years old will have to contract our Comfort Plus Insurance.
Payment must be made with a valid major credit card: Visa, Master and American Express. The credit card holder must be present at the time of pick up. We also accept Visa Electron debit cards provided that the customer contracts the Comfort Plus Insurance. In these cases, the Full-Full fuel policy will not apply. Neither cash nor American Express are accepted as a form of payment. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.
If an invoice in the name of the company is required,the customer will have to leave a 600-euro excess and the clients needs to make sure that the company's data is provided upon pick up before the rental agreement is issued. The rental agreement has to be issued in the name of the company in order to enable us to issue the invoice in the name of the company. Once the rental agreement is issued, it is not possible to change the data of the invoice as this is always related to the information stated on the rental agreement.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Balearic Islands may not be moved between islands.
All collected points from the Record Club membership can only be applied in the following destinations: Alicante, Malaga y Mallorca.
The drop off place must be the same as the Pick up.
Record respects the customer's privacy and does not sell or rent any confidential information to third parties.
Ibiza
Menorca
Valencia
Murcia
Almeria
Granada
Jerez
Sevilla
Fuerteventura
Gran Canaria
Lanzarote
Tenerife
Barcelona
Girona
Reus
- Guaranteed car category.
- Free airport service.
- Payment by credit card upon pick up.
- Remember, your rental is only for Spain.
- Using Record Club membership points.
- Pick up and Drop off at the same office
- Guarantee of privacy and security of your data.
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
The service to the airport is free. At all our destinations we have either a desk at the Airport or one of the staff members will wait for you at the meeting point.
Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Balearic Islands may not be moved between islands
All collected points from the Record Club membership can only be applied in the following destinations:
Alicante, Malaga and Mallorca
The drop off place must be the same as the Pick up.
Record respects the customer's privacy and does not sell or rent any confidential information to third parties.
- What's included?
- Unlimited mileage
- All local taxes (VAT and IGIC)
- Fully Comprehensive Insurance with no excess fee:
* Collision damage waiver (CDW)
* Total coverage in case of the theft of the vehicle (TP). In the event of auto theft, it is mandatory for the customer to present a Police report.
* Personal Injury Assistance (PAI).
* Damage or accident to third parties.
* 24-hour roadside assistance. - Free airport service
- Free Amendment and Cancellation Policy.
- What's not included?
- Damage caused to other parties by negligence.
- Damage caused to the vehicle by negligence.
- Damage to wheels, tyres, car glass, locks, interior and undercarriage (extra insurance cover can be taken out on collection of the car).
- Loss or damage of the vehicle's keys.
- Inadequate refuelling.
- Optional insurance to cover windows/windshields, tires and rims. For rentals of 1 to 6 days: 20€; for rentals of 7 to 8: 24€; for rentals of 9 to 28 days: 3€/day (maximum: 36€); for rentals of more than 28 days: 60€.
- Stress-free insurance: for rentals of 1 to 6 day: 35€; for rentals of 7 to 28 days: 6€/day (max. 72€); for rentals of 28 days on: 100€. In the event of accident, it covers tow truck expenses, tires, damage on the vehicle's undercarriage and windows/windshields. In the event of key loss, it covers spare key and the key shipping expenses.
- Late return will be penalized: 35€ /day + daily rental rate (if not properly extended).
- Out-of-hours fee (11pm-7am): 35€. *Only available at Tenerife South, Las Palmas, Fuerteventura and Lanzarote (warning: flight number is mandatory).
- Fuel Prices:
- Fuel prices start at 45€ for basic cars and 120€ for the highest categories. These rates are subject to modifications.
- For bookings with a duration of 4 rental days on, the vehicle will be provided with a full tank at pick up and will have to be returned empty. The fuel charge is made upon arrival.
- A reimbursement for unused fuel will be made for bookings with a duration of 1 to 3 rental days.
- Extras:
- Out-of-hours fee (from 12am to 8am): 20€
- Second driver: 4€/day (max. 48€).
- Child and booster seats: 4.5€/day (max. 54€).
- Child seats: available for children from 9 to 18 kg
- Booster seats: available for children from 18 to 36 kg
- For security reasons, both the child seats and the booster seats will have to be installed by the person in charge of the child.
- Note: No hotel deliveries. Both picking up and dropping off must take place at the airport
- Extra Insurance (ONLY AT MENORCA):
- Excess (applicable to Menorca):
Excess applicable according to vehicle categories: Groups – Small Size (AA-BB-CC-R): 600€ (approx.); groups – Medium Size: 700€ (approx.); groups – 7 seater vehicle: 1000€ (approx.); group – 9 seater vehicle: 1200€ (approx.) - Excess Waiver (applicable to Menorca):
The cost of this waiver is: FROM 1 DAY TO 6 DAYS: 50€; FROM 7 DAYS TO 10 DAYS: 90€; 11 DAYS: 100€; 12 DAYS: 110€; 13 DAYS: 120€; FROM 14 DAYS ONWARDS: 130€; Purchasing this insurance the Excess Amount is waived. - Excess Waiver + Relax Insurance (applicable to Menorca)
The cost of this waiver INCLUDING OUR RELAX INSURANCE is: FROM 1 DAY TO 6 DAYS: 60€; FROM 7 DAYS TO 10 DAYS: 100€; 11 DAYS: 110€; 12 DAYS: 120€; 13 DAYS: 130€; FROM 14 DAYS ONWARDS: 140€ - Purchasing this insurance the Excess Amount is waived, the Collision Damage Waiver is purchased and we cover the following:
FREE 24 hour Telephone Roadside Assistance, Wheels, Tires, Hubcaps, Locks,
Windows, Side and Rear-view Mirrors, Undercarriage, Motor, Towing,
Transportation (Taxi), Clutch, Battery, Copy of the key and delivery of the key to
closest Goldcar office, and Exempt of 500€ deposit for replacement vehicle in case
of accident or breakdown.
It is also possible to purchase the Relax Insurance & Windows/Wheels and Tires Insurance (always with Excess).
- Flight information:
- Payment method:
- Driver requirements:
- Driving restrictions:
- Privacy Statement:
- Security Statement:
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
Drivers must be in possession of a valid major credit carda tarjeta de crédito valida (Mastercard, VISA o EC-Karte).
Neither cash nor American Express are accepted as a form of payment.
Minimum driver's age is 21 years with a current original driving license for at least 12 months.
Drivers younger than 25 years old or with a driving license between 1 and 4 years, must pay an extra of 4€ per day, maximum 48€ per rental. For Gran Canaria and Tenerife South: 3€ (max. 42€)
Faxed or photocopied licenses are not acceptable.
Customers arriving to the Girona, Reus and Barcelona offices can take the rental car to Andorra and France. Customers arriving to the Granada, Seville and Jerez offices can take the rental car to Portugal and Gibraltar. An 8-euro per day fee will be charged upon arrival to contract the insurance to travel abroad; it has a minimm of 20€ and a maximum of 60€.
In Gran Canaria and Tenerife Sur, cars can only be taken to other islands with an additional insurance of 8 euros per day for the entire rental period (minimum 20€ and maximum 60€).
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers.
Our secure servers are designed to prevent unauthorized access with the latest
security technology.
We have also in place the Verising secure Certification
providing save transmission of data in an encrypted format SLL. Customer credit
card numbers are not kept on our reservations system to reduce misuse by any
members of our staff at any time.
- What's included?:
- Unlimited mileage
- Full Comprehensive Insurances SUPER C.D.W.
- Baild Bond
- PAI.
- VAT at 16%.
- What damages are excluded from the SCDW coverage:
- Lost or stolen keys.
- Damage to the underside of the vehicle.
- Damage to the wheel or to the rim.
- Tow truck charge when it is the client’s fault.
- Damage to the radio-cassete-cd.
- Use of the wrong fuel.
- Damage to the window glasses or the windscreen.
- Damage to the car locks.
- Damage to the upholstery.
- Damage to the tyre (puncture of a tyre).
- Lost or stolen car parts (spare wheel, jack, etc). If they are stolen the client must report it to the police, if not the cost will be charged to the client.
- Dangerous driving or under the effects of alcohol or drugs.
- ANY DAMAGES TO THE VEHICLE THAT ARE NOT ON AN ACCIDENT REPORT.
- When receiving the vehicle the client is given an accident report and instructions on how to fill
in all details. Paying the SCDW does not exclude the client, under any concept, from doing this therefore
if the accident report is not filled in the damages will be charged directly to the client.
- What's not included?
- Petrol
- Parking/Traffic fines, Towing Truck costs.
- Negligencias.
- Petrol policy
- Note:
- Ibiza High Season:
- - Address where customer will be staying in Ibiza will be provided with the reservation data.
- - Cellular phone at which customer can be reached while staying in Ibiza will be provided with the reservation data.
- - Credit card will be requested to customer, as a guarantee for possible damage to vehicle not covered by insurance (exceptions to Super CDW). Car will not be given to customer if no credit card is made availible.
- - Between July 15th and August 31st (both included) no replacement vehicle will be given to customers having had an accident for which they are responsible.
- Supplements:(To be paid Locally, mandatory upon collection of vehicle)
- Flight information:
- Payment method:
- Driver requirements:
- For Categories V-A1, V-B1, V-D1, V-E, V-F y V-J,21 years and one year
experience - For All other categories: 25 years and 2 years experience
- Driving restrictions:
- Privacy Statement:
- Security Statement:
All our cars are given with the tank full of petrol.
The customers can choose between full to full or full to empty while
pick up the car. The colaborator must explain clearly the customer our
fuel policy. We have the two options as follows:
FULL TO FULL:: Possible for rentals of 6 or less days that are returned
to our office between 08:00 and 22:00 hrs. It is possible for are not drop-off on Airport a full to full pre-authorization (no charge) on credit card.
FULL TO EMPTY: The fuel will be charged directly on car collection
2.1. Rentals of 7 or more days are always full to empty
2.2. Cars not returned at our offices or at the hotel are always full to empty
2.3. Cars returned between 22.00 and 08:00 are always full to empty
Fuel deposit prices can vary depending on the car model and fuel market prices
in force at the moment of receiving the car. Note that there can be different
fuel deposit prices for one same category.
- Different Petrol deposits are requested depending on where is the client returning the vehicle
- No Petrol refunds are made at the airport, were clients are kindly asked to return the tank as empty as possible.
- For Hotel/Offices drop-offs clients are kindly asked to return the tank full in order to get the whole deposit back.
- The above deposits will be inforce as far as fuel prices do not increase over 3% on the current prices (24.08.2007).
Following requirements must be fullfilled in order to accept reervations:
- Third driver: 2 euros + VAT per day
- Baby seat: 4 euros + VAT per day (Maximun 32 euros+ VAT)
- Booster: 4 euros + VAT per day (Maximun 32 euros+ VAT)
- One way: 30 euros + VAT supplement. Free from 7 days.
- Out of hours (22:00-8:00): 18 euros + 16% VAT. Free from 7 days
- Ciutadella Harbour Delivery: 25 euros + VAT in office hours (8-13h and 17-20h).
Aditional 18€+VAT will be charge if delivery is Out of Hours. We strongly recommend the customer to call us before coming for this deliveries to 0034-971269911 to re-confirm in case of pay on collect.
- Suzuki soft roof deposit: 600 euros
- Extra Hour: 9 euros + VAT / each hour or fraction after agreed returrning time
- Hotel delivery: 40 + VAT both ways for rentals of 2-6 days. Free delivery from 7 days.(Not available for 1 day rental)
- Drivers must allow 70 minutes time to get their vehicles when booked hotel deliveries.
- Ibiza: Deliveries in: Airport, Figueretes, Playa d'en Bosa, San Antonio.
- 24th and 31st December: We will cover service only until 22:00 hrs
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
Mandatory: Credit card will be requested; it must belong to the person who holds it
A full license valid in the EU.
Faxed or photocopied licenses are not acceptable.
Drivers minimun ages:
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
- What's included?
- Unlimited milage (UM).
- Fully comprehensive insurance with exceptions
- VAT
- CDW with unlimited PAI
- Local taxes
- Excess
- Groups O-B,O-C1,O-C2 = 550,00 + VAT
- Groups O-D1,O-D2 = 600,00 + VAT
- Groups O-R1, O-R2,O-M = 800,00 + VAT
- Group O-G = 1500,00 + VAT
- Group O-Z = 1000,00 + VAT
- Under no circumstances the below is included;
- Impact and damage to the underside of the car, including running boards.
- Reckless driving or driving under the influence of alcohol or other drugs
- Traffic Fines
- What's not included?
- Note:
- - All damages caused will be charged immediately, except the Suzuki convertible top for that a deposit has to be left upon pick up.
- - A credit card is necessary in order to asure that the client can be held responsible for the above
- - Payment only by credit card
- - Pick up and dropp off only at the offices and within office hours (9-12 h and 17-20 h). Airport (7 to 22 h)
- - Out of hours deliveries at the airport are possible, if the client provides the flight number.
- - Dropp off must be effected within max. 59 min delay after the indicated dropp off time. If this period is exceeded, a further hire day will be charged.
- - All drivers have to be at least 21 years of age with at least one year of driving experience. For the categories R1-R2-J1 and G the minimum age is 25 years with at least 4 years of driving experience.
- - Child seats or booster seats are not possible as equipment for the Suzuki Vitara.
- - For hire periods of 6 days and more all vehicles will be delivered with a full tank and have to be returned empty, no refund made.
- - For hires from 3 to 5 days all vehicles have to be returned with the same amount of fuel as received upon pick up, our fuel policy is FULL/FULL
- - The vehicles cannot be taken off the island.
- - Once the vehicle is picked up, refunds for unused days of hire will only be made, if the vehicle is dropped off early due to reasons beyond the client's control, i.e. death of a first degree relative, etc.
- - Se necesita tarjeta de crédito para cubrir la responsabilidad
- - Entregas y recogidas solamente en oficinas y dentro del horario de oficinas (9-12hrs y 17-20hrs). Aeropuerto (7 a 22 hrs)
- Extras:
- Child seats = Euros 4 € / day. vat included, maximum 44.00€ per rental.
- Out of hours pick up available by request only at the Airport office 22.00h to 07.00h, 30€ service charge will be applied. Mandatory arrival flight number.
- 2nd additional driver= 3,50 € vat included x day, maximum 35.00€ per car.
- Tires and windshileds coverage (SRC)= 5€ vat included x day, maximum 70€/rental--tax included
- Total coverage "Exclusions" (SCDW)= 9€ vat included x day, maximum 126€/rental--tax included
- Flight information:
- Payment method:
- Driver requirements:
- Driving restrictions
- Privacy Statement:
- Security Statement:
Cuando usted realiza su reserva, debe indicar la categoría del vehículo que desea alquilar. Nuestro equipo intentará facilitarle el vehículo solicitado en la reserva. De no disponer el vehículo requerido, le garantizamos que le entregaremos un vehículo de categoría superior al mismo coste.
The client will be held responsible for all damages caused under the influence of alcohol or drugs.
Our prices does not include petrol.
| EXCLUDED DAMAGES |
|---|
| Loss of keys or wet keys. |
| Damages to the vehicle's wheels (rims/tyres). |
| Damages to the vehicle's underbody. |
| Filling in wrong type of fuel. |
| Suzuki Vitara Convertible Top |
| Damages to the upholstery |
| Damage underside of the car (carter) and clutch |
| Punctures and damage to tires, wheels, windscreens and the inside of the vehicle |
| Group | Fuel tank price |
|---|---|
| Groups A-B-C | 56,00 a 61,00 Euros |
| Groups D-E-F-G | 66,00 a 71,00 Euros |
| Group R | 69,00 a 74,00 Euros |
| Group Z | 75,00 a 86,00 Euros |
| Group P | 50,00 a 58,00 Euros |
| Price includes service and administration charges. | |
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
A full license valid in the EU, held for at least one year, must be provided. The minimum age to hire a car is 21 years old. Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
- The rates already include:
- - Mileage limited to 4000 km/month except on group I and J at 200 km/day and 3200 km/month.
- - TAX.
- These rates do not include:
- Damage to wheels and tires.
- Damages cause by negligence either to the vehicle or to other parties.
- Pérdida ó rotura de llaves
- Inadequate refuelling.
- Excess charge of the fully comprehensive insurance (vehicle categories in alphabetic order)
- Euros 550 for groups A to E9 or Euros 9 per day.
- Euros 700 for groups F to M or Euros 12 per day. - In Barcelona:
Airport fee € 13.90
- Fuel Prices:
- Extras:
- Notes:
- Flight information:
- Payment method:
- Driver requirements:
- Driving restrictions:
- Privacy Statement:
- Security Statement:
Fuel prices are between 42€ for basic cars and 72€ for the highest categories. These rates are subject to modifications.
Fuel: The vehicle is provided with a full tank at pick up and it is returned empty.
- Child seats and booster seats: € 3 / day (max. € 36).
- Out-of-hours surcharge: € 20 (from 22.00h to 8.00h)
- Child seat: available for children from 9 to 18 kg.
- Plataformas: disponible para niños de 18 a 36 Kilogramos.
- Booster seat: available for children from 18 to 36 kg.
- Second driver: € 3 / day (max. € 36).
- Tires, windows and clutch coverage: 3 euros/day, maximum 42 euros/rental.
- Snow chains: 5 euros/day, maximum 35 euros.
- No hotel deliveries. Both picking up and dropping off must take place at the airport.
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time. We inform you that at the airports of Valencia and Girona you must arrive by plane and provide your flight number in order to be able to pick up your vehicle.
It must be made by a major credit card on arrival!.
Minimum driver´s age is 21 years with a current original driving liscence for at least 3 years.
Drivers younger than 25 years old or with a driving liscence between 1 and 4 years, must pay an extra of 2€ per day, maximum 28€ per rental.Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
- Free airport service.
- Driving licenses, experience and minimum age.
- Payment by credit card upon pick up.
- The rates include:
- Unlimited miles. IGIC including tax/VAT. Additional driver included. Cancellation and modification without charge.
- The price includes all risk insurance with excess of 175 € to 340 €, depending on the vehicle.
- Super CDW, if selected, includes comprehensive insurance without excess.
- Super CDW, 5€ per day Groups A-B-C-D 8€ per day Groups F5-G, 12 € per day Groups E-F.
- Insurance Conditions The insurance does not include:
- Damage to lower of the car, wheels and tires.
- Claims on non-paved roads.
- Fines.
- Loss or breakage of the key.
- Bad fuel.
- Claims related to reckless driving, influenced by alcohol and other drugs.
- Damage caused by negligence.
- Extra fees:
- Night service at airports in 22:00 to 8:00, additional cost of 25 € (Not included in Price in Quote and Online Reservation).
- One way drop (pick up at one office drop off at another office) 18 euros when hire is less than 3 days (Not included in Price in Quote and Online Reservation).
- 2nd additional driver = 2€.
- Child seats: suitable for children from 9 to 18 Kilograms.
- Booster seats: suitable for children from 18 to 36 Kilograms
- Both can be hired on our website: € 3 a day + VAT: This is not included in the quote of rental price, but has to be paid directly with the provider apart from the rental price.
- Flight information:
- Privacy statement:
- Security statement:
For some airports the service includes transportation to nearby office.
Minimum age is 21 years with 2 years of license.
The rental payment is made when the customer collects the vehicle (credit card required).
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time. Please note that we do not guarantee the delivery unless we have the correct flight details.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
- Guaranteed car category.
- The rates Include:
- Not Include:
- Out of hours delivery:
- Accesories:
- Delivery of the keys, patrol and traffic fines.
- Driver requirements:
- Remember, your rental is only for Spain.
- Payment by credit card upon pick up.
- Pick up and Drop off at the same office.
- What is not covered by the insurance?
- Flat tires.
- Damage to third parties due to negligence or reckless driving.
- Damage caused to the vehicle due to negligence or reckless driving.
- Inadequate refuelling.
- Damage to tires and wheels.
- Loss or damage of car keys or remote locks. Depending on the type of vehicle the charge ranges between € 30 and € 120.
- Damage to the lock, upholstery and rear shelf.
- Damage or loss of the child seats or booster seats.
- Damage or loss of ariels, car jack, security triangles, wiper-blades and deposit cap.
- Damage to the engine due to negligence.
- Damage to the vehicle’s underside (housing, bodywork, etc.)
- Misuse of the clutch.
- Theft of the vehicle with keys in the starter.
- Driving under the effects of the alcohol.
- Damages to windshields and windows.
- Privacy statement:
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
Unlimited mileage (UM).
Fully comprehensive insurance with excemptions.
Mandatory insurance with limited civil liability and local taxes.
The insurance also covers vehicle substitution in case of imperative reasons.
Free Cancellation Policy.
Airport service (24 hours).
Taxes (IVA).
First aditional driver
Aditional driver: 18 euros.
Optional insurance for wheels and windows: 20 euros per rental.
Traffic fine negotiation: 30 euros.
For deliveries out of our office hours ( from 23:00h to 7:00h on the Canary Islands) there is an extra charge of € 30.
We offer child seats and booster seats for an extra payment of € 2.50 per day with a maximum of € 30.
GPS: 4 euros per day (maximum 50 euros per rental)
For your total comfort, the delivery of the keys and documents take place at our offices at the airport.
Naturally, we will give you the car ready to enjoy and with enough fuel to get to the nearest petrol station.
The amount of fuel in the deposit depends on the previous customer. If you drop the car off with less petrol than it had when you picked it up, we will charge the difference to your account.
Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to traffic violation or illegal parking.
The driver must be in possesion of a driver's license valid in the EU for more than a yeAr.
The minimum age to drive is 21 years old. It is mandatory to present the original driver's license.
Vehicles may not be taken abroad.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Canary Islands may not be moved between islands.
Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.
The drop off place must be the same as the Pick up.
The insurance does not cover the following:
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
Tenemos en marcha un sistem Verising secure Certification salvaguardando la seguridad de la transmisión de datos de forma encriptada en SLL. No se guardan los números de tarjeta de crédito de cliente en nuestro sistema de reservas para evitar el mal uso en todo momento por cualquier miembro de nuestro personal.
- What's included?
- Unlimited mileage
- All local taxes (VAT and IGIC)
- Fully Comprehensive Insurance except on group R (1058€):
* Collision damage waiver (CDW)
* Total coverage in case of the theft of the vehicle (TP).
* Personal Injury Assistance (PAI).
* Damage or accident to third parties.
* Asistencia en carretera 24 horas. - Free airport service
- Free Amendment and Cancellation Policy.
- Local Taxes.
- What's not included?
- Vehicles will be delivered with a FULL tank and must be returned EMPTY, please.
For rentals up to 3 (three) days maximum, the option FULL / FULL is allowed.
In no case there will be a proportional refund for fuel not used. - Baby seats and booster seats: 2,5 € per day at a maximum of 30€
- Our of Hours Deliveries: 15 € per car. GIBRALTAR/JEREZ Horary 22,00-08,00.
- Towing fees due to illegal parking or other client’s negligences, traffic fines, damage to wheels and tires, damage to the underside of the vehicle and expenses caused by damage to clutch due to misuse, loss or damage to keys, fuel error, extreme dirtiness of upholstery.
- Extras:
- Child seats: suitable for children from 9 to 18 Kilograms
Booster seats: suitable for children from 18 to 36 Kilograms.
* Both can be hired upon request. - Notas:
- 1.- Los vehículos sólo pueden circular en la península española, Gbraltar, Andorra y Portugal y deben ser devueltos a una de nuestras sucursales.
2.- A la entrega del vehículo , se le requiere una tarjeta de crédito como garantía (dos tarjetas de crédito para el grupo R).
3.-No hay servicio de entrega en el Hotel. Tanto la recogida del vehículo como la entrega del mismo ha de ser en el aeropuerto. - Flight information:
- Payment method:
- Driver requirements:
- Driving restrictions:
- Privacy Statement:
- Security Statement:
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
A full license valid in the EU, held for at least one year, must be provided. The minimum age to hire a car is 21 years old. Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers.
Our secure servers are designed to prevent unauthorized access with the latest
security technology.
We have also in place the Verising secure Certification
providing save transmission of data in an encrypted format SLL. Customer credit
card numbers are not kept on our reservations system to reduce misuse by any
members of our staff at any time.
Any doubt?
- Dial 0870 735 03 72
- Or check our >F.A.Q.'s
- Contract Conditions
