Rental Conditions
These are our general rental conditions. Clear, easy and without surprises.
If you have any doubts about them, please contact us by phone (0034 964 34 36 26) or write us an e-mail to reservas@recordrentacar.com. We will be happy to assist you.
» GENERAL CONDITIONS FOR RECORD GO OFFICES
These conditions are valid only for the following destinations: Alicante, Gran Canaria, Malaga, Mallorca and Tenerife.
» GENERAL CONDITIONS FOR OTHER OFFICES
The conditions below stated are valid for all our offices. Below you will find the specific conditions per office.
Record Go Destinations
These conditions are valid only for the following destinations: Alicante, Gran Canaria, Malaga, Mallorca and Tenerife.
- Guaranteed car category
- Clear, All-inclusive rates
- Local taxes: I.V.A. or IGIC
- Unlimited mileage
- Full comprehensive insurance, except on:
- groups E1 and E2, that have an excess fee of 400 €
- groups Q and Q1, that have an excess fee of 600 €
- Free additional driver.
- The insurance also covers vehicle substitution in case of imperative reasons.
- Free Cancellation Policy
- Free airport service.
- Out of hours delivery.
- Accesories.
- Delivery of the keys, patrol and traffic fines.
- Driving licenses, experience and minimum age.
- Payment by credit card upon pick up.
- Invoices.
- Remember, your rental is only for Spain.
- Using Record Club membership points.
- Pick up and Drop off at the same office.
- Guarantee of privacy and security of your data.
- What is not covered by the insurance?
- Flat tires
- Damage to third parties due to negligence or reckless driving.
- Damage caused to the vehicle due to negligence or reckless driving.
- Inadequate refuelling.
- Damage to tires and wheels.
- Loss or damage of car keys or remote locks. Depending on the type of vehicle the charge ranges between € 30 and € 120
- Damage to the lock, upholstery and rear shelf.
- Damage or loss of the child seats or booster seats.
- Damage or loss of ariels, car jack, security triangles, wiper-blades and deposit cap.
- Damage to the engine due to negligence.
- Damage to the vehicle’s underside (housing, bodywork, etc.)
- Misuse of the clutch.
- Theft of the vehicle with keys in the starter.
- Driving under the effects of the alcohol.
- Damages to windshields and windows.
- How to book with Record Rent a Car?
- Through this website
- By phone (+34 964 34 36 26)
- By fax (+34 964 34 30 50)
- By email, writing to reservas@recordrentacar.com
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
No small print. No surprises. When you book with Record Rent a Car, you know what you'll pay. Our rates include:
The service to the airport is free. At all our destinations we have either a desk at the Airport or one of the staff members will wait for you at the meeting point
For deliveries out of our office hours (from 0:00h to 7:00h in Palma de Mallorca, Alicante, Malaga; and from 23:00h to 7:00h on the Canary Islands) there is an extra charge of € 30.
We offer child seats and booster seats for an extra payment of € 2,50 per day with a maximum of € 25.
For your total comfort, the delivery of the keys and documents take place at our offices at the airport.
Naturally, we will give you the car ready to enjoy and with enough fuel to get to the nearest petrol station. Record does not make business with petrol; therefore, the amount of fuel in the deposit depends on the previous customer. If you drop the car off with less petrol than it had when you picked it up, we will charge the difference to your account.
Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to traffic violation or illegal parking.
The driver must be in possession of a valid driving license that allows him also to drive in the E.U. The driver must have held his driving license for at least one year. All drivers have to be at least 21 years of age.
Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.
If an invoice in the name of the company is required, the clients needs to make sure that the company's data is provided upon pick up before the rental agreement is issued. The rental agreement has to be issued in the name of the company in order to enable us to issue the invoice in the name of the company. Once the rental agreement is issued, it is not possible to change the data of the invoice as this is always related to the information stated on the rental agreement.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Canary Islands and on the Balearics may not be moved between islands.
All collected points from the Record Club membership can only be applied in the following destinations: Alicante, Gran Canaria, Malaga, Mallorca y Tenerife Sur.
The drop off place must be the same as the Pick up.
Record respects the customer's privacy and does not sell or rent any confidential information to third parties.
The insurance does not cover the following:
You can book
GENERAL RENTAL CONDITIONS
The conditions below stated are valid for all our offices. Below you will find the specific conditions per office
- Guaranteed car category.
- Free airport service.
- Driving licenses, experience and minimum age.
- Payment by credit card upon pick up.
- Remember, your rental is only for Spain.
- Using Record Club membership points.
- Pick up and Drop off at the same office
- Guarantee of privacy and security of your data.
- How to book with Record Rent a Car?
- Through this website
- By phone (+34 964 34 36 26)
- By fax (+34 964 34 30 50)
- By email, writing to reservas@recordrentacar.com
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
The service to the airport is free. At all our destinations we have either a desk at the Airport or one of the staff members will wait for you at the meeting point.
The driver must be in possession of a valid driving license that allows him also to drive in the E.U. The driver must have held his driving license for at least one year. All drivers have to be at least 21 years of age.
Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Canary Islands and on the Balearics may not be moved between islands
All collected points from the Record Club membership can only be applied in the following destinations:
Alicante, Gran Canaria, Malaga, Mallorca and Tenerife South
The drop off place must be the same as the Pick up.
Record respects the customer's privacy and does not sell or rent any confidential information to third parties.
You can book
Conditions valid for: Almeria, Granada, Gibraltar, Jerez, Sevilla.
- What's included?
- Unlimited mileage
- All local taxes (VAT and IGIC)
- Fully Comprehensive Insurance except on group R (1058€):
* Collision damage waiver (CDW)
* Total coverage in case of the theft of the vehicle (TP).
* Personal Injury Assistance (PAI).
* Damage or accident to third parties.
* Asistencia en carretera 24 horas. - Free airport service
- Free Amendment and Cancellation Policy.
- Local Taxes.
- What's not included?
- Vehicles will be delivered with a FULL tank and must be returned EMPTY, please.
For rentals up to 3 (three) days maximum, the option FULL / FULL is allowed.
In no case there will be a proportional refund for fuel not used. - Baby seats and booster seats: 2,5 € per day at a maximum of 30€
- Our of Hours Deliveries: 15 € per car. GIBRALTAR/JEREZ Horary 22,00-08,00.
- Towing fees due to illegal parking or other client’s negligences, traffic fines, damage to wheels and tires, damage to the underside of the vehicle and expenses caused by damage to clutch due to misuse, loss or damage to keys, fuel error, extreme dirtiness of upholstery.
- Extras:
- Child seats: suitable for children from 9 to 18 Kilograms
Booster seats: suitable for children from 18 to 36 Kilograms.
* Both can be hired upon request. - Notas:
- 1.- Los vehículos sólo pueden circular en la península española, Gbraltar, Andorra y Portugal y deben ser devueltos a una de nuestras sucursales.
2.- A la entrega del vehículo , se le requiere una tarjeta de crédito como garantía (dos tarjetas de crédito para el grupo R).
3.-No hay servicio de entrega en el Hotel. Tanto la recogida del vehículo como la entrega del mismo ha de ser en el aeropuerto. - Flight information:
- Payment method:
- Driver requirements:
- Driving restrictions:
- Privacy Statement:
- Security Statement:
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
A full license valid in the EU, held for at least one year, must be provided. The minimum age to hire a car is 21 years old. Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers.
Our secure servers are designed to prevent unauthorized access with the latest
security technology.
We have also in place the Verising secure Certification
providing save transmission of data in an encrypted format SLL. Customer credit
card numbers are not kept on our reservations system to reduce misuse by any
members of our staff at any time.
Conditions valid for: Ibiza
- What's included?:
- Unlimited mileage
- Full Comprehensive Insurances SUPER C.D.W.
- Baild Bond
- PAI.
- VAT at 16%.
- What damages are excluded from the SCDW coverage:
- Lost or stolen keys.
- Damage to the underside of the vehicle.
- Damage to the wheel or to the rim.
- Tow truck charge when it is the client’s fault.
- Damage to the radio-cassete-cd.
- Use of the wrong fuel.
- Damage to the window glasses or the windscreen.
- Damage to the car locks.
- Damage to the upholstery.
- Damage to the tyre (puncture of a tyre).
- Lost or stolen car parts (spare wheel, jack, etc). If they are stolen the client must report it to the police, if not the cost will be charged to the client.
- Dangerous driving or under the effects of alcohol or drugs.
- ANY DAMAGES TO THE VEHICLE THAT ARE NOT ON AN ACCIDENT REPORT.
- When receiving the vehicle the client is given an accident report and instructions on how to fill
in all details. Paying the SCDW does not exclude the client, under any concept, from doing this therefore
if the accident report is not filled in the damages will be charged directly to the client.
- What's not included?
- Petrol
- Parking/Traffic fines, Towing Truck costs.
- Negligencias.
- Petrol policy
- Note:
- Ibiza High Season:
- - Address where customer will be staying in Ibiza will be provided with the reservation data.
- - Cellular phone at which customer can be reached while staying in Ibiza will be provided with the reservation data.
- - Credit card will be requested to customer, as a guarantee for possible damage to vehicle not covered by insurance (exceptions to Super CDW). Car will not be given to customer if no credit card is made availible.
- - Between July 15th and August 31st (both included) no replacement vehicle will be given to customers having had an accident for which they are responsible.
- Supplements:(To be paid Locally, mandatory upon collection of vehicle)
- Flight information:
- Payment method:
- Driver requirements:
- For Categories V-A1, V-B1, V-D1, V-E, V-F y V-J,21 years and one year
experience - For All other categories: 25 years and 2 years experience
- Driving restrictions:
- Privacy Statement:
- Security Statement:
All our cars are given with the tank full of petrol.
The customers can choose between full to full or full to empty while
pick up the car. The colaborator must explain clearly the customer our
fuel policy. We have the two options as follows:
FULL TO FULL: Pre-authorization (not charge) on credit card
only possible for rentals of 10 or less days that
are not drop-off on Airport
FULL TO EMPTY:The fuel will be directly charged on car collection.
2.1. Direct on Airport drop-offs are allways full to empty.
2.2. Rentals of 11 or more days are always full to empty.
In all cases the amounts for fuel deposits to be charged are:
Category € x Fuel Deposit
A1 - G2 46 €
B1 - D1 - E - F1 - J - F* - F2 - I - M 57 €
F*- F5 - F6 - K - I1 (*Excepting Peug.307- Citröen C4) 63 €
(*Peugeot 307 y Citröen C4) 68 €
F3 - F7 - M1 - M2 75 €
H2 - L 90 €
- Different Petrol deposits are requested depending on where is the client returning the vehicle
- No Petrol refunds are made at the airport, were clients are kindly asked to return the tank as empty as possible.
- For Hotel/Offices drop-offs clients are kindly asked to return the tank full in order to get the whole deposit back.
- The above deposits will be inforce as far as fuel prices do not increase over 3% on the current prices (24.08.2007).
Following requirements must be fullfilled in order to accept reervations:
- Third driver: 2 euros + VAT per day
- Baby seat: 3 euros + VAT per day (Maximun 18 euros+ VAT)
- Booster: 3 euros + VAT per day (Maximun 18 euros+ VAT)
- One way: 30 euros + VAT supplement. Free from 7 days.
- Out of hours (22:00-8:00): 18 euros + 16% VAT. Free from 7 days
- Ciutadella Harbour Delivery: 25 euros + VAT in office hours (8-13h and 17-20h).
Aditional 18€+VAT will be charge if delivery is Out of Hours. We strongly recommend the customer to call us before coming for this deliveries to 0034-971269911 to re-confirm in case of pay on collect.
- Suzuki soft roof deposit: 600 euros
- Extra Hour: 9 euros + VAT / each hour or fraction after agreed returrning time
- Hotel delivery: 40 + VAT both ways for rentals of 2-6 days. Free delivery from 7 days.(Not available for 1 day rental)
- Drivers must allow 70 minutes time to get their vehicles when booked hotel deliveries.
- Ibiza: Deliveries in: Airport, Figueretes, Playa d'en Bosa, San Antonio.
- 24th and 31st December: We will cover service only until 22:00 hrs
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
Mandatory: Credit card will be requested; it must belong to the person who holds it
A full license valid in the EU.
Faxed or photocopied licenses are not acceptable.
Drivers minimun ages:
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
Conditions valid for: Menorca.
- What's included?
- Unlimited milage (UM).
- Fully comprehensive insurance with exceptions
- VAT
- CDW with unlimited PAI
- Local taxes
- What's not included?
- Note:
- - All damages caused will be charged immediately, except the Suzuki convertible top for that a deposit has to be left upon pick up.
- - A credit card is necessary in order to asure that the client can be held responsible for the above
- - Payment only by credit card
- - Pick up and dropp off only at the offices and within office hours (9-12 h and 17-20 h). Airport (7 to 22 h)
- - Out of hours deliveries at the airport are possible, if the client provides the flight number.
- - Dropp off must be effected within max. 59 min delay after the indicated dropp off time. If this period is exceeded, a further hire day will be charged.
- - All drivers have to be at least 21 years of age with at least one year of driving experience. For the categories R1-R2-J1 and G the minimum age is 25 years with at least 4 years of driving experience.
- - Child seats or booster seats are not possible as equipment for the Suzuki Vitara.
- - For hire periods of 6 days and more all vehicles will be delivered with a full tank and have to be returned empty, no refund made.
- - For hires from 3 to 5 days all vehicles have to be returned with the same amount of fuel as received upon pick up, our fuel policy is FULL/FULL
- - The vehicles cannot be taken off the island.
- - Once the vehicle is picked up, refunds for unused days of hire will only be made, if the vehicle is dropped off early due to reasons beyond the client's control, i.e. death of a first degree relative, etc.
- - Se necesita tarjeta de crédito para cubrir la responsabilidad
- - Entregas y recogidas solamente en oficinas y dentro del horario de oficinas (9-12hrs y 17-20hrs). Aeropuerto (7 a 22 hrs)
- Extras:
- Child seats = Euros 2,50 / day, max Euros 25.
- Pick up out of office hours = Euros 15, only airport pick ups (after 22 h).
- 2nd additional driver = Euros 3.50 / day (including VAT).
- Flight information:
- Payment method:
- Driver requirements:
- Driving restrictions
- Privacy Statement:
- Security Statement:
Cuando usted realiza su reserva, debe indicar la categoría del vehículo que desea alquilar. Nuestro equipo intentará facilitarle el vehículo solicitado en la reserva. De no disponer el vehículo requerido, le garantizamos que le entregaremos un vehículo de categoría superior al mismo coste.
The client will be held responsible for all damages caused under the influence of alcohol or drugs.
Our prices does not include petrol.
| EXCLUDED DAMAGES | Max. Costs |
|---|---|
| Loss of keys or wet keys. | B-C1-C2 = 400,- Euros + vat |
| Damages to the vehicle's wheels (rims/tyres). | D1-D2 = 500,- Euros + vat |
| Damages to the vehicle's underbody. | R1-R2 = 650,- Euros + vat |
| Filling in wrong type of fuel. | P-J1 = 700,- Euros + vat |
| Suzuki Vitara Convertible Top | G = Replacement costs |
| Damages to the upholstery | G = Replacement costs |
| Group | Fuel tank price |
|---|---|
| Groups A-B-C | 56,00 a 61,00 Euros |
| Groups D-E-F-G | 66,00 a 71,00 Euros |
| Group R | 69,00 a 74,00 Euros |
| Group Z | 75,00 a 86,00 Euros |
| Group P | 50,00 a 58,00 Euros |
| Price includes service and administration charges. | |
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
A full license valid in the EU, held for at least one year, must be provided. The minimum age to hire a car is 21 years old. Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
Conditions valid for: Barcelona, Girona, Murcia, Reus, Valencia
- The rates already include:
- - Mileage limited to 4000 km/month except on group I and J at 200 km/day and 3200 km/month.
- - Fully comprehensive insurance with no excess fee except on groups I and J that have an excess fee of 300€.
- - Only for Girona, Murcia, Reus and Valencia. Bookings for Barcelona address to the following point.
- - TAX.
- These rates do not include:
- Damage to wheels and tires.
- Damages cause by negligence either to the vehicle or to other parties.
- Pérdida ó rotura de llaves
- Inadequate refuelling.
- In Barcelona:
Airport fee € 13.90
Excess charge of the fully comprehensive insurance (vehicle categories in alphabetic order)
- Euros 300 for groups A to E9 or Euros 3 per day.
- Euros 550 for groups F to M or Euros 6 per day. - Fuel Prices:
- Extras:
- Notes:
- Flight information:
- Payment method:
- Driver requirements:
- Driving restrictions:
- Privacy Statement:
- Security Statement:
Fuel prices are between 42€ for basic cars and 72€ for the highest categories. These rates are subject to modifications.
Fuel: The vehicle is provided with a full tank at pick up and it is returned empty.
- Child seats and booster seats: € 2,5 / day (max. € 30).
- Out-of-hours surcharge: € 20.
- Child seat: available for children from 9 to 18 kg.
- Plataformas: disponible para niños de 18 a 36 Kilogramos.
- Booster seat: available for children from 18 to 36 kg.
- Second driver: € 1.20 / day (max. € 30).
- No hotel deliveries. Both picking up and dropping off must take place at the airport.
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time. We inform you that at the airports of Valencia and Girona you must arrive by plane and provide your flight number in order to be able to pick up your vehicle.
It must be made by a major credit card on arrival!.
La edad mínima será de 23 años con 3 años de experiencia, excepto en los grupos I y J, que será de 25 años.
Se deberá presentar una licencia de conducir válida en la UE, con una antigüedad mínima de dos años.Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
Conditions valid for: Fuerteventura
- The rates include:
- Fuel:
- Excess fee:
- Edad minima del conductor:
- Extra fess:
- Flight information:
- Payment method:
- Driver requirements:
- Restricciones para la conducción:
- Privacy statement:
- Security statement:
Unlimited mileage (UM)
Fully comprehensive insurance with excemptions.
Mandatory insurance with limited civil liability and local taxes
- Damages caused under the influence of alcohol or other substances are exclusively the client's responsibility.
>> For bookings that last less than 4 days, the client will not pay for fuel and will have to return the car with the same amount of fuel in which it was received.
<< For bookings longer than 4 days, the car will be provided with a full tank and must be returned empty: in this case, the client will be able to pay either with a credit card or with cash. The price will be between 36-50 euros.
Payable with a credit card only. Groups L-E-Q 340 Euros
Grupos B,C,C1,D: 21 años y 1 años de carnet de conducir.
Grupos E,L Q: 23 años y 2 años de carnet de conducir.
Out of hours charge (22:00H - 7.59 H) 25 €
Extra Driver 2 € per Day
Child Seats= 5 Euros per day (included IVA)
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
Please note that we do not guarantee the delivery unless we have the correct flight details.
Payment must be with a credit card only, we accept: AMERICAN EXPRESS, VISA, DINERS, ACCESS, EUROCARD, MASTERCARD
The driver must be in possesion of a driver's license valid in the EU for more than a yeAr. The minimum age to drive is 21 years old. It is mandatory to present the original driver's license. Vehicles may not be taken abroad.
Los coches no pueden ser llevados al extranjero.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
Conditions valids for: Lanzarote
- Guaranteed car category.
- The rates Include:
- Not Include:
- Out of hours delivery:
- Accesories:
- Delivery of the keys, patrol and traffic fines.
- Driver requirements:
- Remember, your rental is only for Spain.
- Payment by credit card upon pick up.
- Pick up and Drop off at the same office.
- What is not covered by the insurance?
- Flat tires.
- Damage to third parties due to negligence or reckless driving.
- Damage caused to the vehicle due to negligence or reckless driving.
- Inadequate refuelling.
- Damage to tires and wheels.
- Loss or damage of car keys or remote locks. Depending on the type of vehicle the charge ranges between € 30 and € 120.
- Damage to the lock, upholstery and rear shelf.
- Damage or loss of the child seats or booster seats.
- Damage or loss of ariels, car jack, security triangles, wiper-blades and deposit cap.
- Damage to the engine due to negligence.
- Damage to the vehicle’s underside (housing, bodywork, etc.)
- Misuse of the clutch.
- Theft of the vehicle with keys in the starter.
- Driving under the effects of the alcohol.
- Damages to windshields and windows.
- Privacy statement:
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
Unlimited mileage (UM).
Fully comprehensive insurance with excemptions.
Mandatory insurance with limited civil liability and local taxes.
The insurance also covers vehicle substitution in case of imperative reasons.
Free Cancellation Policy.
Airport service (24 hours).
Taxes (IVA).
First aditional driver
Aditional driver: 18 euros.
Optional insurance for wheels and windows: 20 euros per rental.
Traffic fine negotiation: 30 euros.
For deliveries out of our office hours ( from 23:00h to 7:00h on the Canary Islands) there is an extra charge of € 30.
We offer child seats and booster seats for an extra payment of € 2.50 per day with a maximum of € 30.
GPS: 4 euros per day (maximum 50 euros per rental)
For your total comfort, the delivery of the keys and documents take place at our offices at the airport.
Naturally, we will give you the car ready to enjoy and with enough fuel to get to the nearest petrol station.
The amount of fuel in the deposit depends on the previous customer. If you drop the car off with less petrol than it had when you picked it up, we will charge the difference to your account.
Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to traffic violation or illegal parking.
The driver must be in possesion of a driver's license valid in the EU for more than a yeAr.
The minimum age to drive is 21 years old. It is mandatory to present the original driver's license.
Vehicles may not be taken abroad.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Canary Islands may not be moved between islands.
Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.
The drop off place must be the same as the Pick up.
The insurance does not cover the following:
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
Tenemos en marcha un sistem Verising secure Certification salvaguardando la seguridad de la transmisión de datos de forma encriptada en SLL. No se guardan los números de tarjeta de crédito de cliente en nuestro sistema de reservas para evitar el mal uso en todo momento por cualquier miembro de nuestro personal.
