These are our general rental conditions. Clear, easy and without surprises.
If you have any doubts about them, please contact us by phone (0034 964 34 36 26) or write us an e-mail to reservas@recordrentacar.com. We will be happy to assist you.
Mallorca
Alicante
Malaga
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
No small print. No surprises. When you book with Record Rent a Car, you know what you'll pay. Our rates include:
The service to the airport is free. At all our destinations we have either a desk at the Airport or one of the staff members will wait for you at the meeting point
For deliveries out of our office hours (from 0:00h to 7:00h in Palma de Mallorca, Alicante, Malaga) there is an extra charge of € 30.
We offer child seats and booster seats for an extra payment of € 3,00 per day with a maximum of € 36. We cannot guarantee the accesories' availability unless they have previously been requested during the booking process.
Alicante, Malaga and Majorca:
In order to offer the best service possible at Alicante, Malaga, and Mallorca Airport, the vehicle will be provided with a full tank of fuel with the following options:
- For rentals with a duration of 4 or more rental days, the customer will pay in advance for a full tank of fuel and will have to return the vehicle as empty as possible. Please, be aware that unused fuel will not be refunded.
- For rentals with a duration of less than 4 days, the following options would apply:
Fuel prices may vary depending on the vehicle's model and on the market prices at the moment of collection.
Regarding the Full-Half option, Record Go would like to inform that, in the event the vehicle is returned will less fuel than agreed upon collection, the missing fuel plus a 15-euro processing fee will be charged to the customer.
In the same way, with regard to the Full-Full option, if the vehicle is not returned full, the missing fuel and a 15-euro processing fee will be charged to the customer.
For your total comfort, the delivery of the keys and documents take place at our offices at the airport.
Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to traffic violation or illegal parking.
The driver must be in possession of a valid driving license that allows him also to drive in the E.U. The driver must have held his driving license for at least one year. All drivers have to be at least 21 years of age.
Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.
If an invoice in the name of the company is required,the customer will have to leave a 600-euro excess and the clients needs to make sure that the company's data is provided upon pick up before the rental agreement is issued. The rental agreement has to be issued in the name of the company in order to enable us to issue the invoice in the name of the company. Once the rental agreement is issued, it is not possible to change the data of the invoice as this is always related to the information stated on the rental agreement.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Balearic Islands may not be moved between islands.
All collected points from the Record Club membership can only be applied in the following destinations: Alicante, Malaga y Mallorca.
The drop off place must be the same as the Pick up.
Record respects the customer's privacy and does not sell or rent any confidential information to third parties.
The insurance does not cover the following:
Ibiza
Menorca
Valencia
Murcia
Almeria
Granada
Jerez
Sevilla
Fuerteventura
Gran Canaria
Lanzarote
Tenerife
Barcelona
Girona
Reus
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
The service to the airport is free. At all our destinations we have either a desk at the Airport or one of the staff members will wait for you at the meeting point.
Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Balearic Islands may not be moved between islands
All collected points from the Record Club membership can only be applied in the following destinations:
Alicante, Malaga and Mallorca
The drop off place must be the same as the Pick up.
Record respects the customer's privacy and does not sell or rent any confidential information to third parties.
* Collision damage waiver (CDW)
* Total coverage in case of the theft of the vehicle (TP). In the event of auto theft, it is mandatory for the customer to present a Police report.
* Personal Injury Assistance (PAI).
* Damage or accident to third parties.
* 24-hour roadside assistance.
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
Drivers must be in possession of a valid major credit carda tarjeta de crédito valida (Mastercard, VISA o EC-Karte).
Neither cash nor American Express are accepted as a form of payment.
Minimum driver's age is 21 years with a current original driving license for at least 12 months.
Drivers younger than 25 years old or with a driving license between 1 and 4 years, must pay an extra of 2€ per day, maximum 28€ per rental. For Gran Canaria and Tenerife South: 3€ (max. 42€)
Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad. At Tenerife South, vehicle transportation between islands is allowed by contracting an 8-euro/day insurance.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers.
Our secure servers are designed to prevent unauthorized access with the latest
security technology.
We have also in place the Verising secure Certification
providing save transmission of data in an encrypted format SLL. Customer credit
card numbers are not kept on our reservations system to reduce misuse by any
members of our staff at any time.
All our cars are given with the tank full of petrol.
The customers can choose between full to full or full to empty while
pick up the car. The colaborator must explain clearly the customer our
fuel policy. We have the two options as follows:
FULL TO FULL:: Possible for rentals of 6 or less days that are returned
to our office between 08:00 and 22:00 hrs. It is possible for are not drop-off on Airport a full to full pre-authorization (no charge) on credit card.
FULL TO EMPTY: The fuel will be charged directly on car collection
2.1. Rentals of 7 or more days are always full to empty
2.2. Cars not returned at our offices or at the hotel are always full to empty
2.3. Cars returned between 22.00 and 08:00 are always full to empty
Fuel deposit prices can vary depending on the car model and fuel market prices
in force at the moment of receiving the car. Note that there can be different
fuel deposit prices for one same category.
- Different Petrol deposits are requested depending on where is the client returning the vehicle
- No Petrol refunds are made at the airport, were clients are kindly asked to return the tank as empty as possible.
- For Hotel/Offices drop-offs clients are kindly asked to return the tank full in order to get the whole deposit back.
- The above deposits will be inforce as far as fuel prices do not increase over 3% on the current prices (24.08.2007).
Following requirements must be fullfilled in order to accept reervations:
- Third driver: 2 euros + VAT per day
- Baby seat: 3 euros + VAT per day (Maximun 18 euros+ VAT)
- Booster: 3 euros + VAT per day (Maximun 18 euros+ VAT)
- One way: 30 euros + VAT supplement. Free from 7 days.
- Out of hours (22:00-8:00): 18 euros + 16% VAT. Free from 7 days
- Ciutadella Harbour Delivery: 25 euros + VAT in office hours (8-13h and 17-20h).
Aditional 18€+VAT will be charge if delivery is Out of Hours. We strongly recommend the customer to call us before coming for this deliveries to 0034-971269911 to re-confirm in case of pay on collect.
- Suzuki soft roof deposit: 600 euros
- Extra Hour: 9 euros + VAT / each hour or fraction after agreed returrning time
- Hotel delivery: 40 + VAT both ways for rentals of 2-6 days. Free delivery from 7 days.(Not available for 1 day rental)
- Drivers must allow 70 minutes time to get their vehicles when booked hotel deliveries.
- Ibiza: Deliveries in: Airport, Figueretes, Playa d'en Bosa, San Antonio.
- 24th and 31st December: We will cover service only until 22:00 hrs
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
Mandatory: Credit card will be requested; it must belong to the person who holds it
A full license valid in the EU.
Faxed or photocopied licenses are not acceptable.
Drivers minimun ages:
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
Cuando usted realiza su reserva, debe indicar la categorÃa del vehÃculo que desea alquilar. Nuestro equipo intentará facilitarle el vehÃculo solicitado en la reserva. De no disponer el vehÃculo requerido, le garantizamos que le entregaremos un vehÃculo de categorÃa superior al mismo coste.
The client will be held responsible for all damages caused under the influence of alcohol or drugs.
Our prices does not include petrol.
| EXCLUDED DAMAGES | Max. Costs |
|---|---|
| Loss of keys or wet keys. | B-C1-C2 = 400,- Euros + vat |
| Damages to the vehicle's wheels (rims/tyres). | D1-D2 = 500,- Euros + vat |
| Damages to the vehicle's underbody. | R1-R2 = 650,- Euros + vat |
| Filling in wrong type of fuel. | P-J1 = 700,- Euros + vat |
| Suzuki Vitara Convertible Top | G = Replacement costs |
| Damages to the upholstery | G = Replacement costs |
| Group | Fuel tank price |
|---|---|
| Groups A-B-C | 56,00 a 61,00 Euros |
| Groups D-E-F-G | 66,00 a 71,00 Euros |
| Group R | 69,00 a 74,00 Euros |
| Group Z | 75,00 a 86,00 Euros |
| Group P | 50,00 a 58,00 Euros |
| Price includes service and administration charges. | |
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
A full license valid in the EU, held for at least one year, must be provided. The minimum age to hire a car is 21 years old. Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
Fuel prices are between 42€ for basic cars and 72€ for the highest categories. These rates are subject to modifications.
Fuel: The vehicle is provided with a full tank at pick up and it is returned empty.
- Child seats and booster seats: € 3 / day (max. € 36).
- Out-of-hours surcharge: € 20 (from 22.00h to 8.00h)
- Child seat: available for children from 9 to 18 kg.
- Plataformas: disponible para niños de 18 a 36 Kilogramos.
- Booster seat: available for children from 18 to 36 kg.
- Second driver: € 3 / day (max. € 36).
- Tires, windows and clutch coverage: 3 euros/day, maximum 42 euros/rental.
- Snow chains: 5 euros/day, maximum 35 euros.
- No hotel deliveries. Both picking up and dropping off must take place at the airport.
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time. We inform you that at the airports of Valencia and Girona you must arrive by plane and provide your flight number in order to be able to pick up your vehicle.
It must be made by a major credit card on arrival!.
Minimum driver´s age is 21 years with a current original driving liscence for at least 3 years.
Drivers younger than 25 years old or with a driving liscence between 1 and 4 years, must pay an extra of 2€ per day, maximum 28€ per rental.Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
For some airports the service includes transportation to nearby office.
Minimum age is 21 years with 2 years of license.
The rental payment is made when the customer collects the vehicle (credit card required).
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time. Please note that we do not guarantee the delivery unless we have the correct flight details.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
Unlimited mileage (UM).
Fully comprehensive insurance with excemptions.
Mandatory insurance with limited civil liability and local taxes.
The insurance also covers vehicle substitution in case of imperative reasons.
Free Cancellation Policy.
Airport service (24 hours).
Taxes (IVA).
First aditional driver
Aditional driver: 18 euros.
Optional insurance for wheels and windows: 20 euros per rental.
Traffic fine negotiation: 30 euros.
For deliveries out of our office hours ( from 23:00h to 7:00h on the Canary Islands) there is an extra charge of € 30.
We offer child seats and booster seats for an extra payment of € 2.50 per day with a maximum of € 30.
GPS: 4 euros per day (maximum 50 euros per rental)
For your total comfort, the delivery of the keys and documents take place at our offices at the airport.
Naturally, we will give you the car ready to enjoy and with enough fuel to get to the nearest petrol station.
The amount of fuel in the deposit depends on the previous customer. If you drop the car off with less petrol than it had when you picked it up, we will charge the difference to your account.
Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to traffic violation or illegal parking.
The driver must be in possesion of a driver's license valid in the EU for more than a yeAr.
The minimum age to drive is 21 years old. It is mandatory to present the original driver's license.
Vehicles may not be taken abroad.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Canary Islands may not be moved between islands.
Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection. When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation will not be admitted. If you make your booking through our Internet form, a "Secure Transmission", or secure server will be used.
The drop off place must be the same as the Pick up.
The insurance does not cover the following:
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers. Our secure servers are designed to prevent unauthorized access with the latest security technology. We have also in place the Verising secure Certification providing save transmission of data in an encrypted format SLL. Customer credit card numbers are not kept on our reservations system to reduce misuse by any members of our staff at any time.
Tenemos en marcha un sistem Verising secure Certification salvaguardando la seguridad de la transmisión de datos de forma encriptada en SLL. No se guardan los números de tarjeta de crédito de cliente en nuestro sistema de reservas para evitar el mal uso en todo momento por cualquier miembro de nuestro personal.
* Collision damage waiver (CDW)
* Total coverage in case of the theft of the vehicle (TP).
* Personal Injury Assistance (PAI).
* Damage or accident to third parties.
* Asistencia en carretera 24 horas.
In order to provide you with the best service, it is important that you state your flight number on your booking form so that we will be able to check if your flight gets delayed on your arrival date, which would translate into a delay in your arrival time.
It must be made by a major credit card on arrival!.
A full license valid in the EU, held for at least one year, must be provided. The minimum age to hire a car is 21 years old. Faxed or photocopied licenses are not acceptable.
Cars cannot be taken abroad.
We do not sell or rent any information collected through our website to third parties, respecting privacy of our customers.
Our website has security measures in place to protect the data of our customers.
Our secure servers are designed to prevent unauthorized access with the latest
security technology.
We have also in place the Verising secure Certification
providing save transmission of data in an encrypted format SLL. Customer credit
card numbers are not kept on our reservations system to reduce misuse by any
members of our staff at any time.
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