Frequently Asked Questions
Doubts? Booking with Record Rent a Car is clear and easy.
Here you will find the answer to any questions you might have. This questions/answers solely apply to the Record Go destinations: Mallorca, Alicante, Malaga, Tenerife South and Gran Canaria. If you wish to make an observation or ask a question regarding any other destination offered in our website; please make sure to contact us at
reservas@recordrentacar.com or dial +34-964-343-626.
For further information, please check our General Conditions.
About the booking
- How do I make my booking by phone?
As easy as calling +34 964 34 30 34 or +34 902 123 002 where we will be happy to assist you from 8:00h until 20:30h Monday through Saturday.
- May I ask for a quote before making my booking?
Of course. You only have to make your booking and, instead of confirming it,
you can state that you want to receive it by e-mail as a quote before accepting
it. You can also ask for a quote from our home page at the "Instant
Quote" section. Naturally, there is no commitment and we guarantee your
total privacy.
- May I choose the model of the vehicle?
Our system envisages the possibility of specifying your preference for a
specific model or make of car in a car group or category. In case that model
was not available at the time of pick up, it would be changed into another one
in the same category. In case no car of the selected category was available (B,
C, C1...) you would be given a higher category without any extra charge.
However, we will always try our best to satisfy your needs. Do not hesitate to
get in touch with us, if you want to inform us about your preferences.
- Why do I have to bring my credit card?
Taking the measure of bringing the credit card specified on the booking to
cover the additional costs allows us to avoid fraud and to keep our reduced and
competitive rates.
- May I book through a travel agency?
Record Rent a Car always tries to offer a direct and safe service to our
customers, therefore, becoming partners of different Agencies is one of our
goals. At this moment, there are only a few agencies that can book your car
with Record Rent a Car. Nevertheless, we hope that in a short period of time,
the number of Record Rent a Car Agents increases notoriously. If you want to
get further information about our Agents, please look up our "Agents"
section.
- How do I cancel a booking or get a refund?
Simply call +34 964 34 30 34 or write to
reservas@recordrentacar.com stating your booking number, at least 24
hours before your pick up date.
- Is there any cancellation charge?
No. As far as you cancel your booking 24 hours before your pick up date.
However, we would appreciate if you could inform us as soon as possible so we
can update our fleet and keep offering the best service and price.
- How do I ask for an invoice of my booking?
Al entregar su vehículo y realizar el pago, sólo tiene que solicitarla a nuestro personal facilitándole los correspondientes datos fiscales.
- ¿Como hago mi reserva por fax?
Using the form on the website.
- I haven't received the confirmation email. What should I do?
If you have made a booking over 24 hours ago and you haven't received our
confirmation email, the most likely possibility is that our email was blocked
by the Anti-Spam service of your email account. Please, check that the
confirmation email is not in the "SPAM" , "Junk Mail" or "Unwanted Mail" file
of your email account. If our email is in the SPAM file, make sure to modify
your account configuration so that it does not block the emails incoming from
"recordrentacar.com" and from our email address "reservas@recordrentacar.com".
If our email is NOT in the SPAM file, please, send us an email as soon as
possible to reservas@recordrentacar.com and we will send you the confirmation,
you may also call us at +34 964 36 26 / 902 123 002. We will be happy to assist
you.
About the website
My car hire
- Who can drive the car?
The driver must be the person who appears as the "Driver of the
vehicle" in our booking form, as this person will be considered
responsible for the vehicle. If this is not the case, the driver will be the
person who picked up the vehicle. The driver must show his driving license at
collection time. An additional driver is included, at no extra charge, all he
needs to do is provide his details and show his driving license to our
representatives.
- Why do I have to install the original accessories myself?
The additional accessories will be installed by the hirer. Our insurance
demands it to be this way. In case of any incident resulting from an inadequate
installation of the accessories, the company will take no responsibility for
the damages caused.
- Can I take the vehicle out of Spain?
Please note that as the insurance only covers Spain, you are not allowed to
take the vehicle abroad. We inform you that destinations like Gibraltar and
Andorra are not belonging to Spain and therefor are seen as countries.
About my data and Club Record
- What do you do with my personal
data?
They are exclusively used to make your booking and, if you asked about joining
Club Record, we will use them to keep your "points account" and offer
you the best offers.
- Which are the benefits of being
a Club Record member?
As a member of Club Record you will:
- Enter the "points program", getting them each time you make a booking
and spending them each time you make a new one.
- Participate in offers and raffles.
- Have access to your data modification.
- Get higher speed on your booking process, as you will not have to fill the form
out with all your details again.
- I forgot my Club Record password, how do I get a new
one?
When you enter the Account Access page, you will find a box where you will be
able to state the e-mail address you provided when registering and we will
re-send your password to you immediately.
Not working? Call us +34 964 34 30 34 or write us
reservas@recordrentacar.com
- I want to modify my data as a
Club Record member, how can I do it?
Easily. Access your account with your e-mail address and password and press the
"Modify my data" button. Make any changes you need and accept by
pressing the appropriate button.
- What are "Record Points"? How can I use them?
Record Points is a loyalty system exclusively for Club Record members. You earn
points with every booking and you can use them for discounts in the following
reservations. Each point is equivalent to 1 Euro and you get them depending on
offers, dates and type of rented car.
To spend them, activate your Club Record account before making your booking
and, at the moment of choosing the payment method, use the points you have
available to partially pay the charge.
Other doubts
