Frequently Asked Questions

About the booking

• How do I make my booking by phone?

As easy as calling +34 964 34 30 34 or +34 902 123 002 where we will be happy to assist you from 8:00h until 20:30h Monday through Saturday.

• May I ask for a quote before making my booking?

Of course. You only have to make your booking and, instead of confirming it, you can state that you want to receive it by e-mail as a quote before accepting it. You can also ask for a quote from our home page at the "Instant Quote" section. Naturally, there is no commitment and we guarantee your total privacy.

• May I choose the model of the vehicle?

Our system envisages the possibility of specifying your preference for a specific model or make of car in a car group or category. In case that model was not available at the time of pick up, it would be changed into another one in the same category. In case no car of the selected category was available (B, C, C1...) you would be given a higher category without any extra charge. However, we will always try our best to satisfy your needs. Do not hesitate to get in touch with us, if you want to inform us about your preferences.

• Why do I have to bring my credit card?

Taking the measure of bringing the credit card specified on the booking to cover the additional costs allows us to avoid fraud and to keep our reduced and competitive rates.

• May I book through a travel agency?

Record Rent a Car always tries to offer a direct and safe service to our customers, therefore, becoming partners of different Agencies is one of our goals. At this moment, there are only a few agencies that can book your car with Record Rent a Car. Nevertheless, we hope that in a short period of time, the number of Record Rent a Car Agents increases notoriously. If you want to get further information about our Agents, please look up our "Agents" section.

• How do I cancel a booking or get a refund?

Simply call +34 964 34 30 34 or write to reservas@recordrentacar.com stating your booking number, at least 24 hours before your pick up date.

• Is there any cancellation charge?

No. As far as you cancel your booking 24 hours before your pick up date. However, we would appreciate if you could inform us as soon as possible so we can update our fleet and keep offering the best service and price.


• How do I ask for an invoice of my booking?

Al entregar su vehículo y realizar el pago, sólo tiene que solicitarla a nuestro personal facilitándole los correspondientes datos fiscales.

• How do I make my booking by fax?

Using the form on the website.


• I haven't received the confirmation email. What should I do?

If you have made a booking over 24 hours ago and you haven't received our confirmation email, the most likely possibility is that our email was blocked by the Anti-Spam service of your email account. Please, check that the confirmation email is not in the "SPAM" , "Junk Mail" or "Unwanted Mail" file of your email account. If our email is in the SPAM file, make sure to modify your account configuration so that it does not block the emails incoming from "recordrentacar.com" and from our email address "reservas@recordrentacar.com". If our email is NOT in the SPAM file, please, send us an email as soon as possible to reservas@recordrentacar.com and we will send you the confirmation, you may also call us at +34 964 36 26 / 902 123 002. We will be happy to assist you.

About the website

• Which are the payment methods I can choose between?

Due to the characteristics of our service, the only payment method is by credit card.

• Is it safe to provide my credit card details?

Absolutely safe. Our website works with a secure layer or SSL and fulfils all the standards in international security, certified by Verisign.

My car hire

• Who can drive the car?

The driver must be the person who appears as the "Driver of the vehicle" in our booking form, as this person will be considered responsible for the vehicle. If this is not the case, the driver will be the person who picked up the vehicle. The driver must show his driving license at collection time.

• Why do I have to install the original accessories myself?

The additional accessories will be installed by the hirer. Our insurance demands it to be this way. In case of any incident resulting from an inadequate installation of the accessories, the company will take no responsibility for the damages caused.

• Can I take the vehicle out of Spain?

Please note that as the insurance only covers Spain, you are not allowed to take the vehicle abroad. We inform you that destinations like Gibraltar and Andorra are not belonging to Spain and therefor are seen as countries.

About my data and Club Record

• What do you do with my personal data?

They are exclusively used to make your booking and, if you asked about joining Club Record, we will use them to keep your "points account" and offer you the best offers.

• Which are the benefits of being a Club Record member?

As a member of Club Record you will:
- Enter the "points program", getting them each time you make a booking and spending them each time you make a new one. - Participate in offers and raffles. - Have access to your data modification. - Get higher speed on your booking process, as you will not have to fill the form out with all your details again.

• I forgot my Club Record password, how do I get a new one?

When you enter the Account Access page, you will find a box where you will be able to state the e-mail address you provided when registering and we will re-send your password to you immediately.
Not working? Call us +34 964 34 30 34 or write us reservas@recordrentacar.com

• I want to modify my data as a Club Record member, how can I do it?

Easily. Access your account with your e-mail address and password and press the "Modify my data" button. Make any changes you need and accept by pressing the appropriate button.

• What are "Record Points"? How can I use them?

Record Points is a loyalty system exclusively for Club Record members. You earn points with every booking and you can use them for discounts in the following reservations. Each point is equivalent to 1 Euro and you get them depending on offers, dates and type of rented car.
To spend them, activate your Club Record account before making your booking and, at the moment of choosing the payment method, use the points you have available to partially pay the charge.

Other doubts

• Why is Record Rent a Car able to afford such competitive rates?

We are one of the greatest car hire companies in Spain with a fleet of over 15.000 vehicles and, through the Internet; we work directly with the customer. This translates into a great reduction of the expenses. This reduction is reflected on competitive prices.

• Which are the addresses of Record Rent a Car?

We are present at the most important tourist destinations in Spain, with offices at the airport. Click here to see them.

• I don't want to receive e-mail from Record. How can I unsubscribe from your mailing list?

All you have to do is write an e-mail to marketing@recordrentacar.com or log onto your Club Record member account to deactivate the acceptance of business communication box.