Directions for picking up your rental vehicle at Madrid - Atocha train station with Record go

Directions to the Record go office from Atocha station

• Leave Atocha station by one of the exits which lead onto Méndez Álvaro street (ground floor). Once you’ve gone out the door, go under the flyover.
• Cross Calle de Méndez Álvaro using the pedestrian crossing and go straight on down Rafael de Riego street.
• You will find the Record go office at number 3 Calle Rafael de Riego.

Instructions for obtaining your rental contract and the keys to your vehicle

• Go to the counter in the office. You will be given your rental contract and the keys to your vehicle

Just Go Box customers only

• Once you arrive at our office, go to one of our Just Go Boxes (self-service kiosks) and follow the instructions that appear on the screen.
• Then go to the counter to pick up the keys for your vehicle.

Directions from the office to the car park

• Exit the office and, just a few metres to the left, you will find the entrance door to the car park where your rental car is located.
• Access the inside of the car park by going down the ramp and then continue straight, going up a second ramp to the area where the Record go vehicles are found.
• Find the parking space for your vehicle.

Directions for returning your rental vehicle at Madrid - Atocha train station with Record go

Directions to the Record go car park

• Enter the car park and park the vehicle in one of the drop-off spaces for Record go. These spaces are coloured red.
• Once the vehicle is parked, go to the Record go’s main office and hand in the vehicle key to properly identified Record go staff only.

PLEASE NOTE: Drop-offs outside of office hours (Check timetable in Point 9 of the General Terms and Conditions): If you return the vehicle outside of office hours, deposit the vehicle’s keys in the key mailbox.