During your holidays, it is common to have less focused attention, which can cause you to forget a personal item in your rental car. If you realise that you have left something important in the car after returning it, what should you do?
To avoid these inconveniences, we recommend that you check the rental car before returning the keys. Prevention is always best.
If after returning the vehicle you realise that you have left some belongings inside it, there is still hope of recovering them. Although Record go is not responsible for the loss or damage of personal belongings left in the vehicle during the rental (as stated in our FAQs), we will always do our best to help you recover them.
We undertake to check the vehicle and assist you as far as possible. Remember, although we cannot guarantee the recovery of all items, our team will do their best.
Below you will find the email address of each of our branches. Please send your email as soon as possible to the branch where you returned your rental vehicle.
If you have confirmed with our team that the item has been found and you are able to retrieve it, there are several options to pick it up:
We hope this information has been useful to you. If you are already planning your next trip, here are some destinations that could become candidates!