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What to do if you forget an item in a Record go rental car?
 

During your holidays, it is common to have less focused attention, which can cause you to forget a personal item in your rental car. If you realise that you have left something important in the car after returning it, what should you do?
 

Steps to take if you forget an item in your rental car
 

To avoid these inconveniences, we recommend that you check the rental car before returning the keys. Prevention is always best.
 

How to contact Record go for lost property
 

If after returning the vehicle you realise that you have left some belongings inside it, there is still hope of recovering them. Although Record go is not responsible for the loss or damage of personal belongings left in the vehicle during the rental (as stated in our FAQs), we will always do our best to help you recover them.
 

Steps to report a forgotten item:
 

  • Send an email as soon as possible.
     
  • Include a detailed description of the lost item.
     
  • Provide the rental contract number and rental dates.
     

We undertake to check the vehicle and assist you as far as possible. Remember, although we cannot guarantee the recovery of all items, our team will do their best.
 

Below you will find the email address of each of our branches. Please send your email as soon as possible to the branch where you returned your rental vehicle.
 

How can I retrieve the item after contacting Lost & Found?
 

If you have confirmed with our team that the item has been found and you are able to retrieve it, there are several options to pick it up:
 

  • You can come in person to collect the item at the airport.
     
  • You can send a duly identified family member or friend to collect it.
     
  • You can arrange for a courier service to pick it up.
     

We hope this information has been useful to you. If you are already planning your next trip, here are some destinations that could become candidates!