General terms and conditions

1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle:

2. Qualification for renting:

3. Rates

3.1. Record go Web Rates

FULL-FULL

	PREPAYMENT	PAYMENT AT DESTINATION
JUST GO FULL-FULL ALL INCLUSIVE	• Total Comfort Coverage • Full-full fuel return policy • Express Line • Free cancellation up to 48 hours before the rental • Option to pick up the vehicle outside of office hours* • Unlimited mileage With compulsory free inspection	• Total Comfort Coverage • Full-full fuel return policy • Express Line • Free cancellation up to 48 hours before the rental • Unlimited mileage With compulsory free inspection
GO EASY FULL-FULL	• Easy Cover • Full-full fuel return policy • Free cancellation up to 48 hours before the rental • Option to pick up the vehicle outside of office hours* • Unlimited mileage With compulsory free inspection	• Easy Cover • Full-full fuel return policy • Free cancellation up to 48 hours before the rental • Unlimited mileage With compulsory free inspection
FLEXRENT FULL-FULL	• Total Comfort Coverage • Full-full fuel return policy • Free cancellation up to 48 hours before the rental • Option to pick up the vehicle outside of office hours* • Maximum monthly mileage: 750 km • Penalty for excess mileage: 0,35 € per extra km. • Potential to extend the rental agreement	• Total Comfort Coverage • Full-full fuel return policy • Free cancellation up to 48 hours before the rental • Maximum monthly mileage: 750 km • Penalty for excess mileage: 0,35 € per extra km. • Potential to extend the rental agreement
FLEXRENT PRO FULL-FULL	• Total Comfort Coverage • Full-full fuel return policy • Free cancellation up to 48 hours before the rental • Option to pick up the vehicle outside of office hours* • Maximum monthly mileage: 1.200 km • Penalty for excess mileage: 0,20 € per extra km. • Potential to extend the rental agreement	• Total Comfort Coverage • Full-full fuel return policy • Free cancellation up to 48 hours before the rental • Maximum monthly mileage: 1.200 km • Penalty for excess mileage: 0,20 € per extra km. • Potential to extend the rental agreement

PREPAYMENT

PAYMENT AT DESTINATION

JUST GO

FULL-FULL

ALL INCLUSIVE

• Total Comfort Coverage

• Full-full fuel return policy

• Express Line

• Free cancellation up to 48 hours before the rental

• Option to pick up the vehicle outside of office hours*

• Unlimited mileage
With compulsory free inspection

• Total Comfort Coverage

• Full-full fuel return policy

• Express Line

• Free cancellation up to 48 hours before the rental

• Unlimited mileage
With compulsory free inspection

GO EASY

FULL-FULL

• Easy Cover

• Full-full fuel return policy

• Free cancellation up to 48 hours before the rental

• Option to pick up the vehicle outside of office hours*

• Unlimited mileage
With compulsory free inspection

• Easy Cover

• Full-full fuel return policy

• Free cancellation up to 48 hours before the rental

• Unlimited mileage
With compulsory free inspection

FLEXRENT

FULL-FULL

• Total Comfort Coverage

• Full-full fuel return policy

• Free cancellation up to 48 hours before the rental

• Option to pick up the vehicle outside of office hours*

• Maximum monthly mileage: 750 km

• Penalty for excess mileage: 0,35 € per extra km.

• Potential to extend the rental agreement

• Total Comfort Coverage

• Full-full fuel return policy

• Free cancellation up to 48 hours before the rental

• Maximum monthly mileage: 750 km

• Penalty for excess mileage: 0,35 € per extra km.

• Potential to extend the rental agreement

FLEXRENT PRO

FULL-FULL

• Total Comfort Coverage

• Full-full fuel return policy

• Free cancellation up to 48 hours before the rental

• Option to pick up the vehicle outside of office hours*

• Maximum monthly mileage: 1.200 km

• Penalty for excess mileage: 0,20 € per extra km.

• Potential to extend the rental agreement

• Total Comfort Coverage

• Full-full fuel return policy

• Free cancellation up to 48 hours before the rental

• Maximum monthly mileage: 1.200 km

• Penalty for excess mileage: 0,20 € per extra km.

• Potential to extend the rental agreement

*Pickup outside of office hours (from 5 p.m. to 6 p.m.)

*Pickup outside of office hours (from 7 p.m. to 8 p.m.)

*Pickup outside of office hours (from 10 p.m. to 11 p.m.)

*Pickup outside of office hours (from 8 p.m. to 9 p.m.)

*Pickup outside of office hours (from 10 p.m. to midnight.)

*Pickup outside of office hours (from 10 p.m. to 11 p.m.)
*Ibiza and Menorca offices:
At the Ibiza and Menorca offices, Record go offers pickup outside office hours, from 11 p.m. to 1 a.m., from 1 June to 31 October.

3.2. Intermediaries rates


UNLIMITED MILEAGE RATE FULL-FULL	• Basic coverage with excess • Full-full fuel return policy • Unlimited mileage With compulsory free inspection
LIMITED MILEAGE RATE FULL-FULL	• Basic coverage with excess • Full-full fuel return policy • Maximum daily mileage: 160 km Penalty for excess mileage: 0.45 € per extra km. • Maximum daily mileage: 160 km Penalty for excess mileage: 0.45 € per extra km. • Maximum daily mileage: 160 km Penalty for excess mileage: 0.45 € per extra km. In the event of the rental vehicle being returned early, the customer will only be able to travel the distance corresponding to the rental days enjoyed.
UNLIMITED MILEAGE RATE FULL-EMPTY	• Basic coverage with excess • Full-empty fuel return policy • Unlimited mileage With compulsory free inspection

3.3. Our prices include:

Mileage:

Just Go, Go Easy and Go Plus rates: Unlimited mileage with free, mandatory inspection at 2000 km.
Just Go, Go Easy and Go Plus rates: Unlimited mileage with free, mandatory inspection at 3000 km.
FlexRent +30 and FlexRent +30Pro rates: Limited mileage without inspection

Vehicle inspection

The contract holder should visit one of the Record go offices before reaching 3000 km for a mandatory free inspection of the rented vehicle.

The contract holder should visit one of the Record go offices before reaching 2000 km for a mandatory free inspection of the rented vehicle.

This compulsory service is carried out to guarantee the driver’s safety. If the contract holder does not appear for the service before reaching 2,000 km, Record go will apply the corresponding penalty. (Check the mileage service schedule in section '7.1.2.3. Mileage Services').

Taxes and rates

VAT and airport taxes are included in our prices.

Basic coverage with excess - Go Easy

The basic coverage includes:

Coverage of collision damage and theft WITH excess (CDW and TP)

Full coverage without excess - Just Go and FlexRent

The Total coverage includes:

Coverage of collision damage and theft WITHOUT excess (CDW and TP)

Free cancellation up to 48 hours before the rental for fee options that permit cancellations.

If you have made the reservation through a third party, consult the third party's cancellation policy.

Returns outside of office hours.

3.4. Our prices do not include:

Excess - amount liable for damage and other expenses with the Go Easy rate
Fuel
Additional extras

GoPad (7’’ Tablet + WiFi + GPS + Experiences)

Child car seats:

Baby seats (0-9 kg)
Child seats (9-18 kg)
Child booster seats (18-36 kg)

Young driver supplement (from 21 to 24 years of age, inclusive)
Additional driver supplement
Diesel vehicle supplement
Cross-border
Pickup outside of office hours (from 11 p.m. to 3 a.m.)*
*Pickup outside of office hours (from 11 p.m. to 3 a.m.)

Potential charges after returning the vehicle

Charge for new damages (external and internal) to the vehicle
Charge for the loss or misplacement of accessories or damage to accessories
Charge for the loss or misplacement of documentation
Charge for loss or theft of keys
Charge for use of the wrong fuel
Charge for special cleaning
Charge for smoking inside the vehicle
Charge for driving outside of the territory authorised by Record Go
Charge for excess mileage
Charge for one-way rentals
Charge for returning the vehicle late
Charge for abandoning the rented vehicle
Charge for returning the rented vehicle to a public car park
Charge for parking the rented vehicle in Record Go parking spaces during the rental period.
Fine management and administration fee (this does not include the amount of the fine)
Administration fee for the accident management, damage management and advice service (DAF).

4. Accessories, extras, coverage and penalty fees

4.1. Accessories

Child car seats:

The Spanish legislation in force states that all children equal to or less than 135cm must wear a restraint device in the vehicle adapted to their height and weight.
The contract holder is solely responsible for installing the child car seat. Under no circumstances does Record Go assume any responsibility for the assembly of child car seats in the rented vehicle.
If the child car seat is broken, lost or misplaced during the rental period, the contract holder will be responsible for paying an additional €75.00 replacement fee.
If the child car seat is broken, lost or misplaced during the rental period, the contract holder will be responsible for paying an additional €200,00 replacement fee.
Types of child car seats offered by Record Go:

Baby seats (0-9 kg)
Child seats (9-18 kg)
Child booster seats (18-36 kg)

PER DAY	MAXIMUM PER RENTAL
8,95 €	107,40 €

Infant car seat (0-13 kg) (0-1 years)
360° rotating seat (0-18 kg) (0-4 years)
Forward Facing Child Seat (9-18 kg ) (1-4 years)
High back booster seat (15-36 kg) (4-12 years)
Travel Cot (0-3 anys)
Baby buggy (0-15 kg)

Price of the ‘ Child car seats ' extra:

	PER DAY	MINIMUM PER RENTAL	MAXIMUM PER RENTAL
High back booster seat	10,95 €	21,90 €	131,40 €
Forward Facing Child Seat	10,95 €	21,90 €	131,40 €
360° rotating seat	12,95 €	25,90 €	155,40 €
Infant car seat	12,95 €	25,90 €	155,40 €
Travel Cot	12,95 €	25,90 €	155,40 €
Baby buggy	12,95 €	25,90 €	155,40 €

Child car seat installation service (only available within office opening hours)

PER RENTAL
10,00 €

GoPad (7’’ Samsung Tablet + WiFi + GPS + Experiences)

Features:

Functions: GPS, map (even without connection), MiFi function (wireless router to give internet access to devices connected to its network), browser with unlimited data, tourist and business guide, and trip recommendations.
Compatibility: compatible with any device with WiFi.
Browsing speed: 4G
Games

If the GoPad or any of its accessories are broken, lost or misplaced during the rental period, the contract holder will be responsible for paying the corresponding replacement fee: Tablet: €220, cover: €15, mount: €15, USB cable: €3, wall charger: €12, car charger: €8, carry case: €4.
Price of the GoPad extra:

PER DAY	MAXIMUM PER RENTAL
8,95 €	107,40 €

Non-guaranteed extras, subject to availability

4.2. Extras

4.2.1. Extras related to the characteristics of the rented vehicle

Diesel vehicle supplement

The contract holder may purchase this extra to guarantee that the rented vehicle uses diesel.

Record go does not guarantee that replacement vehicles will use diesel.
Price of the 'diesel vehicle' extra:

	PER DAY
PER RENTAL	2,00 €

Upgrade

The contract holder may purchase this extra at the desk to upgrade their vehicle.

In the case of contracting the 'Upgrade' extra, if the contract holder has not taken out Total Comfort Cover, Record go will block the pre-authorization corresponding to the vehicle group that the holder has upgraded to and he/she will be responsible up to the excess amount corresponding to that vehicle group.

MAXIMUM PER DAY
Up to 500,00 €

Car choice

The contract holder has the possibility of contracting this extra in order to choose a vehicle model from among the models available within the contracted category. Subject to availability.

Price of the 'Car choice' extra:

MAXIMUM PER DAY
Up to 250,00 €

Endless Kilometres

If the contract holder takes out this extra, it will remove the limited mileage applicable to the “F/F Limited mileage” rate.

Price of the ' Endless Kilometres' extra:

AMOUNT PER RENTAL
20,00 €

Extra kilometre packs

If the contract holder takes out this extra, it will increase the daily mileage limit applicable to the FlexRent and FlexRent Pro rates.

FlexRent. Extra kilometre packs
	Extra km. per day	Amount per rental
Pack +5	5 km	24,95 €
Pack +10	10 km	44,95 €

FlexRent Pro. Extra kilometre packs
	Extra km. per day	Amount per rental
Pack +5	5 km	19,95 €
Pack +10	10 km	39,95 €
Pack +15	15 km	59,95 €
Pack +25	25 km	89,95 €

4.2.2. Extras related to the drivers of the rented car

Additional driver supplement

The contract holder may purchase this extra if he/she wishes to add additional drivers to the rental.

Price of the 'additional driver' extra:

PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
7,95 €	95,40 €

*For bookings of vehicles in group PFAH, price of the ‘Additional driver' extra:

*For bookings of vehicles in group XGAR and DSMR, price of the ‘Additional driver' extra:

*For bookings of vehicles in group XFAH, price of the ‘Additional driver' extra:

*For bookings of vehicles in group DSMR, XFAR, FDAH, PDAH, JGAH and XFAH, price of the ‘Additional driver' extra:

*For bookings of vehicles in group DSMR, XFAR, PFAH, FDAH, PDAH, JGAH and XFAH, price of the ‘Additional driver' extra:

PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
9,95 €	119,40 €
Record Go allows a maximum of 3 additional drivers per vehicle and rental.

Non-driving contract holder

It is possible for the contract holder not to be the main driver, provided that he/she fulfils the following requirements:

To take out Total Comfort Cover
To be the holder of the bank card used to pay for the rental
To provide all of the required documentation indicated in point 2.2 'Required documentation and information’.

Junior driver supplement (Under 21 years old )

The minimum age for hiring a vehicle with Record go is 19 years.

In the event that one of the authorised drivers on the rental contract is 19 or 20 years of age, they will only be able to rent from the MBMR, EDMR, CDMR and CGAR groups and a junior driver supplement will be added to the rental price for each driver in this age group.

Price of the ‘junior driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
9,00 €/day	108,00 €

This extra only allows Groups MBMR, EDMR, CDMR and CGAR to be driven

Young driver supplement (from 21 to 24 years of age, inclusive)

In the event that one of the authorised drivers on the rental contract is between 21 and 24 years of age (inclusive), they will be able to rent from all the groups except the DSMR, XFAR, PFAH, PDAH and XFAH groups and a young driver supplement will be added to the rental price for each driver in this age group.

Price of the ‘young driver' extra*:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
7,00 €/day	84,00 €

*For bookings of vehicles in group PFAR, PJAR and PFAH, price of the ‘Young driver' extra:

*For bookings of vehicles in group XGAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group PJAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group FDAH and JGAH, price of the ‘Young driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
25,00 €/day	300,00 €

Surcharge for senior drivers (70 years of age and above)

In the event that one of the authorised drivers on the rental contract is 70 years of age or more, a senior driver supplement will be added to the rental price for each driver in this age group.

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
7,00 €/day	84,00 €

*For bookings of vehicles in group PFAR and PJAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group XGAR and DSMR, price of the ‘Young driver' extra:

*For bookings of vehicles in group PJAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group DSMR and XFAR, price of the ‘Young driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
25,00 €/day	300,00 €

4.2.3. Extras related to vehicle pickup

Express Line

The contract holder can purchase this extra to access our priority pickup service to obtain preferential assistance at our car rental desk.

Price of the 'express line' extra:

Express line service charge
50,00 €

Pickup outside of office hours (from 10 p.m. to 11 p.m.)
Pickup outside of office hours (from 9 p.m. to 10 P.m.)
Pickup outside of office hours (from 10 p.m. to midnight)
Pickup outside of office hours (from 5 p.m. to 6 p.m.)
Pickup outside of office hours (from 8 p.m. to 9 p.m.)
Pickup outside of office hours (from 7 p.m. to 8 p.m.)

Record Go offers a pickup service outside of office hours. To guarantee this service, the customer must choose prepayment as the payment method, and the holder of the booking must notify Record Go of their flight number at the time of making the booking or prior to the pickup date. The holder of the booking has 40 minutes to get to the office after their flight has landed.

*Ibiza and Menorca offices:

At the Ibiza and Menorca offices, Record go offers pickup outside office hours, from 11 p.m. to 1 a.m., from 1 June to 31 October.

Pickup outside of office hours (from 11 p.m. to 3 a.m.)

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight or train was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).

The person who made the booking has a margin of 40 minutes to show up at the office after their flight has landed.

Price of the 'pickup outside of office hours’ extra:

Charge for pickup outside of office hours
40,00 €

Flight diversion:

If the flight lands in an airport other than that indicated on the booking, the customer can pick up a vehicle from that airport, provided that Record Go has an office at that site, and subject to vehicle availability.

Flight diversion charge
40,00 €

4.2.4. Extras related to the territory in which the vehicle is driven

Cross-border

If the contract holder and the authorised drivers wish to drive or embark between the islands of Mallorca, Menorca and Ibiza, they can do so if they contract the ‘Cross border’ extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Record go no permite los alquileres transfronterizos. Excepcionalmente, si el titular del contrato contrata el extra 'Cruce de fronteras', Record go puede autorizar la conducción en Francia, España, Gibraltar y Andorra. El extra 'Cruce de fronteras' se contrata para todo el periodo de alquiler. No es posible contratarlo para días sueltos.

Record go does not permit cross-border rentals. By exception, Record go can authorise driving in France, Portugal, Gibraltar and Andorra if the contract holder purchases the 'Cross border' extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Price of the 'Cross-border' extra:

	PER DAY	MINIMUM	MAXIMUM
PER RENTAL	9,00 €	18,00 €	90,00 €

If the "cross-border" extra is not purchased and the vehicle is driven outside of the territory authorised by Record go, Record go will apply a penalty fee of €200 in addition to the corresponding coverage cancellation and consequences stipulated in point 1 "Obligations of the contract holder in relation to the vehicle".

If the contract holder has not taken out Total Comfort coverage but has purchased the "Cross-border' extra, and has a breakdown or accident while abroad, the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation fees to return the vehicle to the nearest Record go rental office.

Electronic toll (E-toll)

In Portugal, many roads are subject to an electronic toll system called ‘Via verde’.

On these roads, the tolls are electronic only, and there’s no traditional toll option.

This means that when driving on these so-called Via Verde roads, it will be necessary to activate the electronic toll service.

The non-payment of a toll will incur a fine. The fine will be 10 times the amount of the toll, with a minimum of €25.

That’s why for our clients’ convenience, all Record go vehicles are equipped with a transponder, an electronic device which allows automatic payment of the toll fee.

The device transmits the identification code associated with the vehicle and allows Record go to carry out the automatic payment of the client’s toll fee.

Price of the 'Electronic toll (E-toll)' extra:

AMOUNT PER DAY	MAXIMUM PER RENTAL
1,85 €	18,50 €

If you don’t contract the ‘Electronic toll’ extra, Record go will not be held liable for the use of the service. In addition:

The client will not be able to use this device and will have to pay the toll fees directly to Via verde.
In the event that the contract holder is fined for using the electronic toll service without having it activated in the rental contract, Record go is legally bound to identify them and provide the Via Verde authorities with their personal information, so they will receive the penalty imposed for its payment to their home address.

For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.

Service activation conditions

The activation of this service requires a preauthorisation block of €100 on the client’s card to pay for the tolls used during the rental period.
When the vehicle is returned, Record go will refund the client the amount of the preauthorisation not used on toll fees.

Depending on the card issuer, the release of the pre-authorisation amount may take a maximum of 30 calendar days after the end date of the rental contract to appear on the contract holder’s bank statement.

If the holder contracts this extra, payment can only be made by credit card. Payment with debit cards will not be accepted.

4.3. Coverage

4.3.1. Basic coverage with excess

Basic coverage with excess is included in the rental price.

Only drivers expressly authorised by Record Go in the rental agreement are covered by the basic coverage with excess.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

The basic coverage with excess includes the following aspects:

Coverage of collision damage and theft WITH excess (CDW and TP)

Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages, losses, or theft of the rented vehicle.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement.

If the contract holder/driver does not follow the procedure established by Record Go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.Obligations of the contract holder and authorised drivers in relation to the rented vehicle) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.

The following table displays the excess and total excess amounts for each vehicle group:

Car Class	ACRISS	CDW/TP - Excess	Total excess
MINI	MBMR	1.100 €	14.683,76 €
MINI	MTMR	1.100 €	11.679,67 €
ECONOMY	EDMR	1.100 €	20.659,29 €
COMPACT	CDMR	1.400 €	20.951,25 €
COMPACT	CGAR	1.400 €	28.409,28 €
INTERMEDIATE	ISAR	1.400 €	31.188,40 €
COMPACT	CWMR	1.400 €	22.162,01 €
COMPACT	CDAH	1.400 €	30.160,00 €
INTERMEDIATE	JGAH	2.000 €	38.473,27 €
5 + 2	IVMR	1.400 €	29.488,22 €
INTERMEDIATE	IGMR	1.400 €	29.195,70 €
INTERMEDIATE	IGAR	1.400 €	24.985,83 €
COMPACT	CVMR	1.400 €	21.651,77 €
7 SEATER	FVMR	2.000 €	22.585,51 €
9 SEATER	SVMR	2.000 €	42.033,13 €
PREMIUM	PVAR	2.000 €	26.700,00 €
PREMIUM	FDAH	2.000 €	40.559,79 €
PREMIUM	PFAR	2.000 €	42.320,00 €
PREMIUM	PJAR	2.000 €	43.700,00 €
PREMIUM	PDAH	4.000 €	50.773,31 €
PREMIUM	XFAH	4.000 €	83.002,37 €
PREMIUM	XFAR	4.000 €	59.393,37 €
PREMIUM	PFAH	4.000 €	45.571,50 €
PREMIUM	XGAR	2.000 €	43.700,00 €
PREMIUM	DSMR	4.000 €	32.054,11 €

For bookings of vehicles in group XGAR, ISAR and DSMR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

For bookings of vehicles in group ISAR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

For bookings of vehicles in group ISAR, XFAR and DSMR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

For bookings of vehicles in group XFAR and DSMR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Basic roadside assistance

The Roadside Assistance service included in the basic cover provides a 24-hour roadside assistance service.

This service, which includes towing, recovery and roadside repair, will always incur a cost.

Exceptions. Services exempt from cost:

The towing service, only if there is no spare wheel or wheel repair kit in the vehicle.
Vehicle replacement at a Record go office (subject to availability).

Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+34 964 63 15 46) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+351 21 370 31 86) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Towing service fees:

Service provided in the same province in which the vehicle was rented:	180,07 €
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office)
- Distance <50 km	229,24 €
- Distance >49 kms /<200 kms	429,52 €
- Distance >199 kms /< 400 kms	500,56 €
- Distance >399kms	700,46 €

4.3.2. Total Comfort Coverage

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PFAH and PVAR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR and DSMR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in group XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PVAR, XFAR, DSMR, PDAH and XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XFAR, DSMR, PFAH and XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by the Total Comfort Cover.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Total Comfort Cover includes the following aspects:

Coverage of collision damage WITHOUT excess:

If the contract holder follows the procedure established by Record Go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

Coverage of damages due to theft WITHOUT excess:

If the contract holder follows the procedure established by Record Go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.
Mileage limit extension

The mileage limit before returning to our branches to review the vehicle is extended from 2,000 to 3,000 km.

Removal of the mileage limit on the 'F/F Limited km' rate

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover, the mileage limit on the rate is extended to 3,000 km.

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover, the mileage limit on the rate is extended to 2,000 km.

Inclusion of the ‘Senior driver’ supplement

If the contract holder is 70 years of age or older and contracts Total Comfort, the supplement for a senior driver is included in the price of the booking.

Premium roadside assistance

The premium roadside assistance included in Total Comfort Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

Record go will not take responsibility for the cost of roadside assistance service in the event of damage, loss or theft (with violence) of the keys, or leaving the keys inside the vehicle, since these incidents are not covered by the Total Comfort Cover.

Cases in which it is compulsory for the contract holder to take out Total Comfort Cover to rent the vehicle:

Payment method: If the contract holder makes the payment with an American Express card
The contract holder is not the main driver

Coverage exceptions. Total Comfort Cover excludes:

Circumstances in which the loss or damage was caused by a breach or violation of the obligations and terms and conditions established in this rental agreement (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle).
Circumstances in which the loss or damage was caused by natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by a modification to the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure that involves the action of any existing official aid agencies.
Loss of vehicle documentation.
Loss of the vehicle’s number plate.
Losing the keys or leaving them inside the vehicle.
Damage to the undercarriage
Damage to the clutch
Damage to the engine
Special cleaning
Wrong fuel
Damages to optional extras (GoPad, child car seats...)
Damages to further equipment (rear shelf, spare wheel, antenna, warning triangle, vest...)
Damages to upholstery

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Total Comfort Coverage

GROUP OF VEHICLE	Minimum per rental	2 days	3 days	4-6 days/per day	7 days/per day	8-10 days/per day	11-12 days/per day	13-20 days/per rental	21+ days/per rental	Pre-authorization if Total Comfort coverage is not taken out
MBMR, MTMR, EDMR MBMR, EDMR	69,00€	36,00€	24,00€	22,42€	21,92€	21,72€	21,22€	254,64€	279,30€	1.100€
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CWMR, CDAH CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	74,00€	38,50€	25,67€	23,44€	22,94€	22,26€	21,76€	261,09€	286,01€	1.400€
FVMR, SVMR SVMR	89,00€	46,00€	30,67€	26,13€	25,18€	24,35€	23,08€	286,21€	313,97€	2.000€
PFAR FDAH, PVAR PJAR FDAH, JGAH XGAR PVAR, PFAR, PJAR, JGAH	107,00€	55,00€	36,67€	31,15€	30,12€	28,96€	28,46€	341,56€	374,37€	2.000€
PFAH, PDAH, XFAH, XFAR, DSMR PFAH, PDAH, PFAH, XFAH, XFAR, DSMR DSMR PFAH	128,40€	66,00€	44,67€	37,39€	37,39€	34,76€	34,76€	409,87€	449,24€	4.000€

4.3.3. Total Comfort Cover Premium

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PVAR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by the Total Comfort Cover Premium.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Total Comfort Cover Premium includes the following aspects:

Coverage of collision damage WITHOUT excess:

If the contract holder follows the procedure established by Record Go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

Coverage of damages due to theft WITHOUT excess:

If the contract holder follows the procedure established by Record Go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.
Losing the keys or leaving them inside the vehicle.
Special cleaning
Wrong fuel
Mileage limit extension

The mileage limit before returning to our branches to review the vehicle is extended from 2,000 to 3,000 km.

Removal of the mileage limit on the 'F/F Limited km' rate

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover Premium, the mileage limit on the rate is extended to 3,000 km.

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover Premium, the mileage limit on the rate is extended to 2,000 km.

Inclusion of the ‘Senior driver’ supplement

If the contract holder is 70 years of age or older and contracts Total Comfort, the supplement for a senior driver is included in the price of the booking.

Premium roadside assistance

The premium roadside assistance included in Total Comfort Cover Premium offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Coverage exceptions. Total Comfort Cover Premium excludes:

Circumstances in which the loss or damage was caused by a breach or violation of the obligations and terms and conditions established in this rental agreement (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle).
Circumstances in which the loss or damage was caused by natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by a modification to the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure that involves the action of any existing official aid agencies.
Loss of vehicle documentation.
Loss of the vehicle’s number plate.
Damage to the undercarriage
Damage to the clutch
Damage to the engine
Damages to optional extras (GoPad, child car seats...)
Damages to further equipment (rear shelf, spare wheel, antenna, warning triangle, vest...)
Damages to upholstery

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Total Comfort Cover Premium

GROUP OF VEHICLE	Minimum per rental	2 days	3 days	4-6 days/per day	7 days/per day	8-10 days/per day	11-12 days/per day	13-20 days/per rental	21+ days/per rental	Pre-authorization if Total Comfort coverage is not taken out
MBMR, MTMR, EDMR MBMR, EDMR	75,00€	39,00€	26,00€	24,92€	24,42€	24,22€	23,72€	284,64€	331,80€	1.100€
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CWMR, CDAH CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, CWMR, IGMR, IGAR CCDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	80,00€	41,50€	27,67€	25,94€	25,44€	24,76€	24,26€	284,64€	331,80€	1.400€
FVMR, SVMR SVMR SVMR, PVAR	95,00€	49,00€	32,67€	28,63€	27,68€	26,85€	26,35€	316,21€	366,47€	2.000€
PJAR XGAR PFAR, PJAR, PVAR PVAR	112,00€	58,00€	38,67€	33,65€	32,62€	31,46€	30,96€	371,56€	426,87€	2.000€

4.3.4. Fast Cover

If the contract holder has purchased a coverage with the provider of his/her bank card or with a third party to cover the damages caused by a collision or theft of the vehicle, he/she can take out the Fast Cover at the car rental desk.

The Fast Cover includes the following aspects:

Elimination of pre-authorization

The pre-authorization amount corresponding to the type of rented vehicle will not be blocked on the contract holder's bank card.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle.

Coverage of collision damage and theft WITH excess (CDW and TP)

Consult the features of this coverage in section 4.3.1 Basic coverage with excess.

Premium roadside assistance

The premium roadside assistance included in Fast Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

Record go will not take responsibility for the cost of roadside assistance service in the event of damage, loss or theft (with violence) of the keys, or leaving the keys inside the vehicle, since these incidents are not covered by the Fast Cover .

Mileage limit extension
Removal of the mileage limit on the 'F/F Limited km' rate

If the contract holder has booked the 'F/F Limited km' rate and contracted Fast Cover, the mileage limit on the rate is extended to 3,000 km.

If the contract holder has booked the 'F/F Limited km' rate and contracted Fast Cover, the mileage limit on the rate is extended to 2,000 km.

GROUP OF VEHICLE	Minimum per rental	2 days/per day	3 days/per day	4-6 days/per day	7 days/per day	8-12 days/per day	13-20 days/per rental	21+ days/per rental
MBMR, MTMR, EDMR MBMR, EDMR	25,00 €	12,50 €	11,50 €	9,95 €	9,95 €	8,95 €	107,40 €	114,22 €
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, CDAH CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	35,00 €	17,50 €	14,50 €	10,95 €	10,95 €	9,95 €	119,40 €	126,65 €
FVMR, SVMR SVMR	40,00 €	20,00 €	18,50 €	11,95 €	11,95 €	10,95 €	131,40 €	141,31 €

Comments

To contract this coverage the holder of the contract must provide us with their insurance policy number.

Restrictions

The Fast Cover is not available for bookings of vehicles in groups PFAR, PVAR, PJAR and PFAH.

The Fast Cover is not available for bookings of vehicles in group PFAR.

The Fast Cover is not available for bookings of vehicles in groups PFAR, XGAR and DSMR.

The Fast Cover is not available for bookings of vehicles in group PJAR.

The Fast Cover is not available for bookings of vehicles in group XFAH.

The Fast Cover is not available for bookings of vehicles in groups PVAR, PFAR, DSMR, XFAR, FDAH, PDAH and XFAH.

The Fast Cover is not available for bookings of vehicles in groups PFAR, DSMR, XFAR, PFAH, JGAH and XFAH.

If the holder purchases this coverage, payment will only be accepted by credit card. Payment by debit card will not be accepted.

4.3.5. Easy Cover

Only drivers who are expressly authorised by Record go in the rental agreement are covered by the Easy Cover.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Easy Cover includes the following aspects:

Reduction of pre-authorization

Only a reduced pre-authorization (€ 400) will be blocked on the contract holder's bank card.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle.

If the contract holder/driver does not follow the procedure established by Record Go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.Obligations of the contract holder and authorised drivers in relation to the rented vehicle) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.

Coverage of collision damage and theft WITH excess (CDW and TP)

Consult the features of this coverage in section 4.3.1 Basic coverage with excess.

Damage to tyres (including punctures), rims, mirrors and windscreens.
Premium roadside assistance

The premium roadside assistance included in Easy Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record Go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

Record go will not take responsibility for the cost of roadside assistance service in the event of damage, loss or theft (with violence) of the keys, or leaving the keys inside the vehicle, since these incidents are not covered by the Easy Cover.

4.4. Penalty Fees

Charge for loss or theft of keys

In the event of loss or theft of the keys of the rented vehicle, Record go will apply a penalty charge of at least € 302,50.

Charge for use of the wrong fuel

In the event that a client fills the rented vehicle with the wrong type of fuel, Record go will apply a penalty charge of at least €250.00.

Charge for special cleaning

The rental price includes standard cleaning of the rented vehicle. However, if the rented vehicle requires special cleaning, Record go will charge the contract holder €95 or €200 to cover the costs of processing, special cleaning, and suspension of the vehicle.

Special cleaning constitutes any cleaning that requires more exhaustive action and involves taking the vehicle out of its standard cleaning routine.

The following table provides some examples of how the special cleaning charges are applied:

Charge for special cleaning

AMOUNT	EXAMPLES
95,00 €	Mud or dirt inside the vehicle Animal hairs Sand Litter (bottles, paper, food leftovers) Cigarette butts, ash Stickers
200,00 €	Traces of cement, plaster or any other material which implies that the vehicle has been used for construction work. Vomit Human or animal faeces Stains on the dashboard, seats, upholstery, trims, seatbelts or any interior elements in general Paint stains or odour Stains or odour from chemical products Oil Fuel

Charge for smoking inside the vehicle

Record Go does not permit smoking inside their vehicles. If the vehicle smells of tobacco smoke, Record Go will apply a penalty fee of €50 to cover the costs of processing, special cleaning, and suspension of the vehicle.

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. In case of disagreement with the assessment carried out, the lessee may submit their claims to the customer service e-mail address and, in case of disagreement with the resolution, go to consumer arbitration, whose decision the parties submit to for the resolution of such conflicts.

Charge for driving outside of the territory authorised by Record Go

If the "Cross-border" extra is not purchased and the vehicle is driven outside of the territory authorised by Record Go, Record Go will apply a penalty fee of €200 in addition to the corresponding coverage cancellation and consequences stipulated in point 1 "Obligations of the contract holder in relation to the vehicle".

Charge for one-way rentals

Record go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup. If the contract holder returns the rented vehicle to a office that is different to the pickup, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.

Charge for excess mileage

If the contract holder does not go to one of our offices to carry out the compulsory vehicle inspection after driving 2000 km, Record Go will apply a penalty fee of €2.00/km. Maximum of € 1000.00 per rental.

(Consult the mileage inspection schedule in section '7.1.2.3 Mileage inspections’).

Comments

If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.

Restrictions

Rates with limited mileage

Maximum daily mileage: 160 km

Penalty for excess mileage: 0.45 € per extra km.

Charge for returning the vehicle late

Record go offers a 60 -minute grace period for returning the rented vehicle in relation to its pickup time.

However, for it to be applicable, this grace period should be determined and applied at the time the contract is signed, when the return time is chosen, otherwise it cannot be applied.

Record Go's rental fees are calculated based on 24-hour periods from the start of the rental period.

If the contract holder does not return the rented vehicle to the return point established at the time of finalising the rental agreement, the purchased coverage will be rendered void with the consequences stipulated in point '1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle' and Record go will apply a penalty of €40 plus expenses incurred in recovering the vehicle, which will be a minimum of €300 in the event that it has been reported after 24 hours have passed.

In addition to the above, the contract holder will also be responsible for paying the current daily rental rate (1) at that time, including charges for the options contracted for every day of delay in the vehicle return.

In the same way, if Record go takes more than 60 minutes from signing the rental agreement to delivering the vehicle, the client will be compensated the same quantity of 40 €.

(1) Current daily rental fee:

PEAK SEASON (2)
Group	1 day	2 days	3-6 days	7-89 days
MBMR, MTMR, EDMR MBMR, EDMR	88,55€	49,20€	44,27€	36,90
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, CDAH CDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CWMR	119,37€	66,32€	59,69€	59,75€
FVMR, SVMR SVMR FVMR, SVMR	146,64€	81,47€	73,33€	61,11€
FDAH, PVAR, PFAH, PDAH, XFAH, XFAR, DSMR FDAH, JGAH, PFAH, PDAH, PFAH, XFAH, XFAR, DSMR PJAR XGAR, DSMR PVAR, PFAR, PJAR, JGAH, PFAH	167,83€	93,24€	83,92€	69,94€

LOW SEASON (3)
Group	1 day	2 days	3-6 days	7-89 days
MBMR, EDMR	44,27€	24,60€	22,14€	18,44€
CDMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, CVMR	68,64€	38,13€	34,31€	28,60€
FVMR, SVMR	84,32€	46,84€	42,15€	35,14€
PFAR, PJAR, PVAR	96,50€	53,60€	48,24€	40,21€

(2) Peak season constitutes:
- From one week before Maundy Thursday each year until Easter Sunday (both included)
- July and August
- Christmas (from 18 December to 3 January)
(3) Low season constitutes any dates other than the aforementioned

Charge for abandoning the rented vehicle

If the vehicle is abandoned, Record Go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.

Charge for returning the rented vehicle to a public car park

If the contract holder returns the rented vehicle to a public car park, if the vehicle is recovered on the same day as the return date established in the rental agreement, Record Go will apply a penalty fee of €30. If the rented vehicle is not recovered on the same day as the return date established in the rental agreement, Record go will apply the corresponding penalty fee for the late return of the vehicle, and the customer will be responsible for paying the vehicle recovery cost.

Charge for parking the rented vehicle in Record Go parking spaces during the rental period

If the driver parks in Record Go parking spaces during the rental period, Record Go will apply a penalty fee of €25/day.

Fine management and administration fee (this does not include the amount of the fine)

If the driver incurs a road traffic fine during the rental period, Record go is required by law to identify the driver and provide the authorities with his/her personal information in order to send the fine to the home address of the contract holder for its subsequent payment. For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.

This charge does not include payment of the road traffic fine. The contract holder will be solely responsible for paying the fine directly to the authorities.

Administration fee for the accident management, damage management and advice service (DAF).

In the event of an accident, the driver must fill in the accident report, submit it to the Record Go office upon returning the rented vehicle and send a copy of the report to the e-mail address asistencias@recordrentacar.com.

Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF).

If the contract holder has taken out Total Comfort Cover, Record Go will not charge any fee for this service.

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. The customer will be informed of any corresponding charges in accordance with the aforementioned, and will be provided with documentation to justify said charges. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

5. Fuel

6. Payment

By signing the rental agreement and the vehicle collection, the lessee commits to pay without the right of withdrawal.

By signing the rental agreement, the contract holder expressly authorises Record Go to use the bank card provided at the time of making the booking for the following purposes:

Charge the rental of the vehicle with all the selected options: extras, additional coverage, and fuel tank (including payment of the non-refundable service and refuelling charge for the full-empty policy (Consult table) )

Charge the rental of the vehicle with all the selected options: extras, additional coverage, and fuel tank (Consult table)

Where applicable, to block the pre-authorization amount corresponding to the group of the rented vehicle. This amount will not be available for use until it is unblocked.

In bookings of special groups and in payments made with debit cards, the pre-authorization amount will be charged and not blocked.

Depending on the card issuer banking entity, the pre-authorization amount can take up to a maximum of 30 calendar days after the date of completion of the rental contract to appear in the banking card statement of the holder of the contract.

Record Go is not responsible for any commissions charged by the bank of the contract holder for returning the pre-authorization amount.

Where applicable, to charge for any expense resulting from alterations caused to the vehicle during the rental period (damages, documentation, missing accessories, state of cleanliness) and for the breach or violation of any of the obligations and/or terms and conditions established in this rental agreement.

6.1. Payment methods

6.1.1. Types of cards accepted

6.1.2. Restrictions and considerations related to payment

Pre-payment cards are not accepted
We do not accept smartphone payments, cheques, or banks transfers.
The holder of the bank card used to pay for the rental must be the contract holder and must be present at the time of making the payment.
Only one bank card can be used per contract and the card must be non-transferable.

Exceptions:

For group PFAH, two credit cards will need to be presented per contract.

For group DSMR, two credit cards will need to be presented per contract.

For group XFAH, two credit cards will need to be presented per contract.

For groups DSMR, XFAR, PDAH and XFAH, two credit cards will need to be presented per contract.

For groups DSMR, XFAR, PFAH, PDAH and XFAH, two credit cards will need to be presented per contract.

It is compulsory to take out Total Comfort Cover if the contract holder is not the main driver.

The contract holder can purchase multiple rental agreements with the same card provided that the contract holder is not the main driver in the rental agreements and Total Comfort Cover is taken out.

The payer is responsible for knowing the PIN number of their bank card if they are paying with a card that includes this technology.
The payer must ensure that the bank card has sufficient funds at the time of picking up the vehicle to pay for the rental with all the selected options, and, where applicable, to block the pre-authorization amount corresponding to the group of the rented vehicle.

6.2. Payments and blocking at the time of pickup

At the time of picking up the vehicle and paying for the rental, Record go will charge the contract holder's bank card the rental price to be paid at the desk and will block the pre-authorization amount corresponding to the type of rented vehicle.

The pre-authorization amount is the price of the excess that is blocked on the contract holder's bank card when picking up the rental if Total Comfort coverage has not been taken out.

Table of rental charges:

TABLE OF RENTAL CHARGES
TOTAL COMFORT PURCHASED (no damage risk)	Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover the logistics and supply costs (only full-empty fees) Rental charges to be paid at the desk* (including optional services) + fuel tank
TOTAL COMFORT NOT PURCHASED (damage risk)	Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover logistics and supply costs (only full-empty fees) + blocking of pre-authorization amount* (consult tables) Rental charges to be paid at the desk* (including optional services) + fuel tank + blocking of the pré-autorisation* (consult tables)

TABLE OF RENTAL CHARGES

TOTAL COMFORT PURCHASED

(no damage risk)

Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover the logistics and supply costs (only full-empty fees)

Rental charges to be paid at the desk* (including optional services) + fuel tank

TOTAL COMFORT NOT PURCHASED

(damage risk)

Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover logistics and supply costs (only full-empty fees) + blocking of pre-authorization amount* (consult tables)

Rental charges to be paid at the desk* (including optional services) + fuel tank + blocking of the pré-autorisation* (consult tables)

	Preautorización con Cobertura Easy	Preautorización sin Cobertura Total Confort
MBMR, MTMR, EDMR MBMR, EDMR	400 €	1.100 €
CDMR, CGAR, CWMR, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, CDAH, IGMR CDMR, CGAR, CDAH CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, CDAH CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	400 €	1.400 €
FVMR, SVMR SVMR	400 €	2.000 €
PVAR, FDAH, JGAH PJAR FDAH, JGAH XGAR PVAR, PFAR, PJAR	400 €	2.000 €
PDAH, PFAH, XFAH, XFAR, DSMR DSMR PFAH	400 €	4.000 €

*If the contract holder has chosen prepayment as the payment method, the prepaid amount is not included in the rental charges to be paid at the desk. If the contract holder has selected a non-prepaid fee (pay at pickup), Record Go charges the rental fee when the vehicle is picked up.

6.3. Foreign currency payment service (DCC)

6.4. Cash payment

Only exceptionally will cash payments be accepted, and at the time of collecting the vehicle it will be necessary to:

Leave a cash deposit, which will be reimbursed upon the vehicle’s return, unless there is a breach of contract or additional obligations are created according to the general terms and conditions of the contract. The amount of the deposit will be that which is specified below according to the type of vehicle.

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
MINI	MTMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
INTERMEDIATE	ISAR	2.300 €
COMPACT	CWMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
INTERMEDIATE	IGAR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €
PREMIUM	PJAR	2.500 €
PREMIUM	PVAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
MINI	MTMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
COMPACT	CGAR	2.300 €
COMPACT	CWMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
INTERMEDIATE	IGAR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €
PREMIUM	PVAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
MINI	MTMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
COMPACT	CGAR	2.300 €
INTERMEDIATE	ISAR	2.300 €
COMPACT	CWMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
INTERMEDIATE	IGAR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €
PREMIUM	XGAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
INTERMEDIATE	ISAR	2.300 €
5 + 2	IVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
INTERMEDIATE	ISAR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
COMPACT	CVMR	2.300 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €

Make a photocopy of the lessee’s ID card, passport, driving licence and a Gold credit card (visa or Mastercard), who authorises the company to keep this documentation for the purposes of complying with the obligations arising from the contract and to put on such card any charges resulting from the fulfilment or breach of contractual obligations.

Cash payments are not available for group PFAH bookings

Cash payments are not available for group DSMR bookings

Cash payments are not available for group XFAH bookings

Cash payments are not available for group DSMR, XFAR, FDAH, PDAH, JGAH and XFAH bookings

Cash payments are not available for group DSMR, XFAR, PFAH, FDAH, PDAH, JGAHand XFAH bookings

7. Rental period: modifications, cancellations, no-shows, early returns and late pickups.

The maximum rental period with Record go is 89 days.

The maximum rental period with Record Go is 28 days.

7.1. Modifications

7.1.1. Modifications before beginning the rental period

7.1.2. Modifications during the rental period

7.1.2.1. Extensions

7.1.2.2. Replacements due to accidents, breakdown or mechanical failure.

In the event of an accident or breakdown, Record go reserves the right to replace the vehicle, being able to refuse to do so if Record go considers that damages caused to the hire vehicle were a result of a breach or violation of the obligations and terms and conditions established in this rental contract (see part 1. Obligations of the contract holder and authorised drivers regarding the hire car), due to the lessee’s accident rate or any other circumstance that Record go takes into consideration.

If Record go replaces the rented vehicle due to an accident, breakdown or mechanical failure, Record go will assess the situation and determine the most effective solution: the driver may be recommended to drive to the branch to obtain a replacement vehicle or a tow truck may be sent to tow the rented vehicle to the nearest Record go branch.

If it is possible for the contract holder to drive to the branch to pick up the replacement vehicle, he/she must drive the rented vehicle to the branch in the Record go car park with the fuel tank full at the time previously determined by Record Go.

The contract holder is required to be present at the time of replacing the vehicle and must present his/her national identity document, passport, or equivalent document as proof of identity.

If the vehicle presents chargeable damages due to not taking out our Total Comfort Cover or due to the violation of any of the obligations stipulated in point '1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle', the contract holder must accept all of the corresponding charges according to the present terms and conditions in order to receive the replacement vehicle.

Record Go assumes no responsibility for loss of time, economic damages, or any other direct or indirect damages caused by not being able to replace the vehicle.

7.1.2.3. Mileage services

Not applicable for FlexRent and FlexRent Pro rates.

If the contract holder does not go to one of our offices to carry out the compulsory vehicle inspection after driving 2000 km, Record Go will apply a penalty fee of €2.00/km. Maximum of € 1000.00 per rental.

The customer may go to any of Record go’s offices to perform the Mileage inspection.

Comments

If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.

MILEAGE INSPECTION SCHEDULE

Mallorca office:
Monday to Sunday from 8 a.m. to 6 p.m.

Ibiza office:
Monday to Sunday from 8 a.m. to 6 p.m.

Málaga office:
Monday to Sunday from 8 a.m. to 6 p.m.

Alicante office:
Monday to Sunday from 8 a.m. to 6 p.m.

Barcelona Sants office:
Monday to Sunday from 8 a.m. to 6 p.m.

Barcelona office:
Monday to Sunday from 8 a.m. to 6 p.m.

Sevilla office:
Monday to Sunday from 8 a.m. to 6 p.m.

Valencia office:
Monday to Sunday from 8 a.m. to 6 p.m.

Madrid Atocha office
Monday to Sunday from 8 a.m. to 6 p.m.

Madrid office:
Monday to Sunday from 8 a.m. to 6 p.m.

Menorca office:

Monday to Sunday from 8 a.m. to 6 p.m.

Bilbao office:

Monday to Sunday from 8 a.m. to 6 p.m.

The contract holder is required to present their driving licence and national identity document, passport, or equivalent document as proof of identity at the time of carrying out the inspection. In addition, the contract holder must present the rental agreement and the 'Annexe of damage information and verification'.

If the vehicle presents chargeable damages due to not taking out our Total Comfort Cover or due to the violation of any of the obligations stipulated in point '1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle', the contract holder must accept all of the corresponding charges according to the present terms and conditions in order to receive the replacement vehicle.

Record Go assumes no responsibility for loss of time, economic damages, or any other direct or indirect damages caused by not being able to replace the vehicle.

7.2. Cancellations

7.3. No show (uncompleted rental)

7.4. Vehicle late pickup

Should the vehicle pick-up be late due to a flight delay, if the customer expects to be more than an hour late, they should notify Record go of the delay by sending an email to reservas@recordrentacar.com or by calling (+34) 936 192 468 and giving their flight number. Should the person who made the booking fail to inform Record go of their flight delay, Record go cannot guarantee that the vehicle will be available for pick-up.

Should the vehicle pick-up be late due to a flight or train delay, if the customer expects to be more than an hour late, they should notify Record go of the delay by sending an email to reservas@recordrentacar.com or by calling (+34) 936 192 468 and giving their flight or train number. Should the person who made the booking fail to inform Record go of their flight or train delay, Record go cannot guarantee that the vehicle will be available for pick-up.

The initial landing time of the flight cannot be later than the booking pick-up time.

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight or train was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).

If the customer arrives at the counter outside of office opening hours, Record go will apply a fee for picking up outside of office hours (40 €).

The person who made the booking has a margin of 40 minutes to show up at the office after their flight has landed.

7.5. Early vehicle return

7.6. Minimum booking anticipation

8. Vehicle groups

9. Office hours

10. Data protection, legal system and code, code of conduct, taxes and reservation of rights