General terms and conditions

1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle:

The contract holder is directly and jointly responsible for ensuring that the main driver or authorised additional drivers comply with the contractual obligations stipulated below while driving the rented vehicle.

If Record go considers that any of the following obligations have been violated, it reserves the right to take the relevant legal action, such as taking back the rented vehicle from the driver of the vehicle and/or legally requiring the return of the rented vehicle.

1.1. Obligations of the contract holder and authorised drivers at the time of pickup:

The rental invoice will be made in the name of the rental agreement holder and, once the contract has been issued, it will not be possible to modify it. To request an invoice in the name of a company, the client must communicate this fact before entering into the rental agreement.
To inspect the vehicle before leaving the parking space and to inform Record go of any discrepancies in relation to the vehicle’s condition described in the section of the contract "Annexe of damage information and verification". A discrepancy in the list of accessories present in the vehicle and damages that are not indicated or indicated incorrectly in the previously signed rental agreement.
To sign the ‘Pickup’ section of the "Annexe of damage information and verification" of the agreement as proof of acceptance of the condition of the vehicle at the time of pickup. Signing the rental agreement implies the customer's acceptance of the list of accessories present in the vehicle and of the description of the damages included in the section of the contract "Annexe of damage information and verification". Any damage that is not indicated in the contract will be considered to be new damage and will be attributable to the contract holder. In the event of breakage, loss or misplacement of the additional accessory or equipment marked as present in the vehicle, the contract holder will be liable for the replacement cost.
Where appropriate, to be responsible for the assembly of child car seats or any other extras that require assembly. Under no circumstance will Record go assume any responsibility for the assembly of accessories in the rented vehicle.
Only in Ibiza and Menorca. If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.
The renter must sit a driving test if requested. For the rental of two-wheeled vehicles, a driving test may be required before keys are handed over in order to verify that the renter knows how this type of vehicle works and how to drive it correctly. If this test is not passed, the rental may be refused without returning the amount already paid.

1.2. Obligations of the contract holder and authorised drivers during the rental period:

To use the vehicle in compliance with the following terms and conditions of use:

To notify Record go in the event of any technical failure in the rented vehicle: fluid levels (oil, water), tyre pressure, etc.
In the event of an accident, breakdown or engine failure, regardless of the coverage taken out, to follow the procedure established by Record go:

Not to repair the vehicle without the prior consent of Record go.
Not to request a breakdown service without the prior consent of Record go.
Not to acknowledge or pre-judge responsibility for the incident.
Not to abandon the rented vehicle without the necessary means to protect it
To notify Record go within a maximum of 24 hours of any damage (with or without a third party) caused to the rented vehicle.
Record go will assess the situation and determine the most effective solution: the driver will be recommended to drive to the airport to pick up a replacement vehicle, the vehicle will be repaired at the location of the incident, or, if it cannot be repaired, a tow truck will be sent to tow the rented vehicle back to the nearest Record go office and a replacement vehicle will be given to the contract holder.
Furthermore, only in case of damage, the driver must duly complete the accident or damage report, submit it to the Record go office upon returning the rented vehicle and send a copy of the report to the e-mail address [email protected] The accident report must indicate the circumstances, place, date and time of the incident, as well as possible witnesses and the full contact details of any involved third parties.

If the duly completed accident report is not handed in, or in the event of negligence by the client, Record go reserves the right not to deliver a replacement vehicle.

In addition, the cover might become invalid.

Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF).
If the contract holder has taken out Total Comfort Cover, Record go will not charge any fee for this service.

In the event of theft or robbery of the rented vehicle, regardless of the coverage taken out, to follow the procedure established by Record go:

To immediately notify the relevant authorities and to file a police report and obtain the corresponding signed police report. If this document is not submitted to Record go, the coverage may be rendered void.
To notify Record go of the theft or robbery of the rented vehicle within a maximum of 24 hours.
To deliver the keys of the rented vehicle to Record go within a maximum of 24 hours. If the contract holder does not deliver the keys, he/she will be responsible for paying Record go the total excess amount of the vehicle. This clause shall only cease to apply if the police report indicates that the keys of the vehicle have been stolen.

Respect the road traffic regulations. Road traffic violations constitute an offence, and the driver may incur fines and penalties as provided for in applicable laws. Also, if the driver incurs a road traffic fine during the rental period, Record go will charge the contract holder for the fine management and administration service for each offence/fine received (See more information in section 4.4). Respect the speed limits established for each vehicle type.

The client is responsible for the proper driving of the rented vehicle in accordance with Spanish law. Any damage to the rented vehicle as a result of driving the vehicle in the opposing lane will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for all the costs generated.

Have sufficient knowledge to properly drive the rented vehicle

The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.

In Mallorca, display the public road parking document in the front windscreen.

According to current regulations, it is prohibited to park rental vehicles without a driver on public roads and in public areas when there is no valid rental contract. Rental vehicles without a driver that have a valid rental contract and are parked must visibly display an identification of the contract number, its duration, start and end dates, the vehicle’s registration number, and the rental company’s address and phone number. In the event that the lessee parks on a public road and does not display said document, Record go will not take responsibility for any related penalties.

1.3. Obligations of the contract holder and authorised drivers when returning the rented vehicle:

To return the rented vehicle with its keys, accessories and extras in the same working condition and cleanliness as they were delivered. If the contract holder returns the rented vehicle in a condition different to that specified by Record go at the time of pickup in the section of the contract “Annexe of damage information and verification”, the contract holder will be responsible for any alterations produced and for any missing documentation or accessories, and, depending on the type of coverage taken out (consult the types of coverage offered by Record Go in section ‘4. Extras, accessories, charges and coverages’), may incur additional costs due to a violation of the contractual terms and conditions.

If the contract holder has taken out coverage with the provider of their bank account or with a third party, Record go will charge the corresponding amount up to the excess limit of the contract holder's bank card provided at the time of payment for the rental, and the contract holder will be responsible for claiming this amount from the provider of their bank card or from third parties.

To ask Record go staff to inspect the state of the rented vehicle and to sign the "Drop-off" section of the "Annexe of damage information and verification" of the contract as proof of acceptance of the vehicle's condition upon return. If you do not ask RGO staff to check the vehicle when you return it, this will imply your consent for them to check it in your absence.
To return the rented vehicle within office hours.

Only in Alicante, Barcelona Airport, Málaga, Madrid Airport, Madrid Atocha, Sevilla Santa Justa and Palma de Mallorca. If the contract holder returns the vehicle outside of office hours, he/she must comply with the instructions of Record go for returning vehicles outside of office hours.

Returns outside of office hours constitute between 11 p.m. and 7 a.m. In this case, it is not necessary for the contract holder to carry out any paperwork or actions with Record go staff. The vehicle keys must be deposited in the key return box located in our offices in the car park.

The contract holder will continue to be responsible for the rented vehicle until the rental office opens again. If the contract holder fails to comply with the instructions for returning the vehicle outside of office hours, he/she will continue to be responsible for the rented vehicle until Record go has access to the vehicle.

To return the vehicle to the agreed place, date and time. Record go offers a 60-minute grace period for returning the rented vehicle in relation to its pickup time. However, this grace period must be determined and applied at the moment of finalising the rental contract and selecting the vehicle return time.

If the rented vehicle is returned late, the coverage taken out will be rendered void and Record go will apply a penalty fee for each day of delay in returning the vehicle. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4. Extras, accessories, charges and coverages’).
Record go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup. If the contract holder returns the rented vehicle to an office other than where the vehicle was picked up, Record go will apply the corresponding penalty fee.

To inspect the vehicle before returning the keys and to make sure that no personal belongings have been left inside. Record go is not responsible for the loss of or damage to any personal belongings left inside the vehicle during or after the rental period. The contract holder is solely responsible for these items, which will be destroyed if they are not reclaimed by the lessee or authorised person within three months. If the lessee requests the return of their possessions via a courier service, they must pay the delivery charges and associated fees, if applicable.
Only in Ibiza and Menorca. If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.

1.4. Additional obligations for the contract holder and authorised drivers whose non-compliance will invalidate the contracted cover

Failure to comply with any of the obligations described below will invalidate the contractual coverage, so that the contract holder will be liable to pay for the damage caused to the rented vehicle, the cost of the tow truck, the repatriation of the vehicle and all other expenses incurred, up to the total excess amount.

The following cases of loss of cover and rights are expressly detailed and communicated to the customer during the booking process, highlighting the key information, so that the information can be selected for acceptance.

Not to drive the vehicle while under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. Record go accepts no responsibility for any accidents or damages to property caused by the rented vehicle if, at the time, the driver was driving under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. The simple fact of driving under the influence of any of the aforementioned substances will be sufficient cause for the contract holder to be held responsible for the damages causes regardless of whether the influence of the aforementioned circumstances has been demonstrated in the damage charges.
For the rented vehicle to be driven exclusively by drivers expressly authorised by Record go in the rental agreement.
Not to drive the vehicle outside of Spanish national borders (except for France, Portugal, Gibraltar and Andorra, subject to prior contracting and authorisation of Record go - not available for two-wheeled vehicles), or between different islands, or between islands and the peninsula. In this respect, is not allowed to transport the rented vehicle on a ferry or any other type of maritime transport. If this obligation is breached, Record go will apply the corresponding penalty fee, the contracted coverage will be rendered void, and the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation cost.
To fill the rented vehicle with the correct type of fuel, which is indicated in the "Vehicle information" section of the contract and also next to the fuel cap cover of the rented vehicle. Using the wrong fuel by mistake will constitute new damage and will be attributable to the contract holder.
Do not put water or red diesel into the fuel tank. The presence of water or red diesel in the tank shall be considered as negligence and the contract holder will be held responsible for it.
Do not leave the vehicle without fuel and/or AdBlue, or any other liquid that is required for the vehicle to function properly. The vehicle will be delivered with a minimum level of AdBlue and if necessary, the client is responsible for refuelling.
(Electric vehicles) Not to run out of charge
Not to drive on unpaved, unauthorised or restricted roads.
Not to drive with over the legal number of people for the type of rented vehicle.
Not to use the vehicle as a form of public transport for people.
Not to use the rented vehicle for illegal activities.
Not to use the rented vehicle to participate in races, competitions, or reliability or speed tests.
Not to use the vehicle for commercial purposes, as a courier service, or for the transportation of goods or people.
Not to sublease the vehicle.
Not to use the vehicle to tow other vehicles.
Not to use the vehicle for the transportation of animals.
Not to use the vehicle for the transportation of explosives.
Not to use the vehicle for the transportation of corrosive substances.
Not to smoke inside the rented vehicle. If the vehicle smells of tobacco smoke, Record go will apply a penalty fee to cover the costs of processing, special cleaning, and vehicle suspension (See point 4.4 - penalties) .
Not to park the rented vehicle in Record go parking spaces during the rental period.
It is not permitted to disassemble or remove the seats in the hired vehicle.
Do not leave the lights turned on or let the battery run out.
Provide an accident report in case of damage and hand it in at the Record go office when returning the rented vehicle and send a copy of the accident report to the e-mail address [email protected] within a maximum period of 24 hours after the incident. The accident report should state the circumstances, location, date and time of the incident, possible witnesses and full contact details of any third parties involved.
If the vehicle is stolen, immediately inform the relevant authorities and file a police report, get the corresponding signed police report and return the vehicle keys or indicate in the report that the keys have been stolen.
Fit snow chains correctly, use them properly and do not leave them on for more time than necessary.
Park the vehicle with the handbrake on or with any other safety feature provided for this purpose.

2. Qualification for renting:

3. Rates

3.1. Record go Web Rates

	PREPAYMENT	PAYMENT AT DESTINATION
JUST GO FULL-FULL ALL INCLUSIVE	• Total Comfort Coverage • Full-full fuel return policy • Express Line • Free cancellation up to 24 h before • Option to pick up the vehicle outside of office hours* • Unlimited mileage • Limited mileage (Madrid and Barcelona – airport and train station – groups FVAR, FVMR, IGAR, IGMR, ISAR, IVMR, IXAH, PDAH, PFAR, SVAR, SVMR): 250 km/day and maximum of 2,500 km/rental (maximum) • Penalty for excess kilometrage: €0.35 per km. Extra	• Total Comfort Coverage • Full-full fuel return policy • Express Line • Free cancellation up to 24 h before • Unlimited mileage • Limited mileage (Madrid and Barcelona – airport and train station – groups FVAR, FVMR, IGAR, IGMR, ISAR, IVMR, IXAH, PDAH, PFAR, SVAR, SVMR): 250 km/day and maximum of 2,500 km/rental (maximum) • Penalty for excess kilometrage: €0.35 per km. Extra
JUST GO (motos) FULL-FULL ALL INCLUSIVE	• Total Comfort Coverage • Full-full fuel return policy • Express Line • Free cancellation up to 24 h before • Option to pick up the vehicle outside of office hours* • Unlimited mileage • two helmets • one top box (group EYAZ and HYAZ)	• Total Comfort Coverage • Full-full fuel return policy • Express Line • Free cancellation up to 24 h before • Unlimited mileage • two helmets • one top box (group EYAZ and HYAZ)
ONLY IBZ y MAH JUST GO AIRPORT FULL-FULL ALL INCLUSIVE	• Total Comfort Coverage • Full-full fuel return policy • Express Line • Free cancellation up to 24 h before • Option to pick up the vehicle outside of office hours* • Unlimited mileage • MEET & GREET Airport pick-up and drop-off service	• Total Comfort Coverage • Full-full fuel return policy • Express Line • Free cancellation up to 24 h before • Unlimited mileage
GO EASY FULL-FULL	• Easy Cover • Full-full fuel return policy • Free cancellation up to 24 h before • Option to pick up the vehicle outside of office hours* • Unlimited mileage • Limited mileage (Madrid and Barcelona – airport and train station – groups FVAR, FVMR, IGAR, IGMR, ISAR, IVMR, IXAH, PDAH, PFAR, SVAR, SVMR): 250 km/day and maximum of 2,500 km/rental (maximum) • Penalty for excess kilometrage: €0.35 per km. Extra	• Easy Cover • Full-full fuel return policy • Free cancellation up to 24 h before • Unlimited mileage • Limited mileage (Madrid and Barcelona – airport and train station – groups FVAR, FVMR, IGAR, IGMR, ISAR, IVMR, IXAH, PDAH, PFAR, SVAR, SVMR): 250 km/day and maximum of 2,500 km/rental (maximum) • Penalty for excess kilometrage: €0.35 per km. Extra
FLEXRENT FULL-FULL	• Total Comfort Coverage • Full-full fuel return policy • Free cancellation up to 24 h before • Option to pick up the vehicle outside of office hours* • Maximum daily mileage: 25 km • Penalty for excess mileage: 0,35 € per extra km. • Potential to extend the rental agreement	• Total Comfort Coverage • Full-full fuel return policy • Free cancellation up to 24 h before • Maximum daily mileage: 25 km • Penalty for excess mileage: 0,35 € per extra km. • Potential to extend the rental agreement

PREPAYMENT

PAYMENT AT DESTINATION

JUST GO

FULL-FULL

ALL INCLUSIVE

• Total Comfort Coverage

• Full-full fuel return policy

• Express Line

• Free cancellation up to 24 h before

• Option to pick up the vehicle outside of office hours*

• Unlimited mileage

• Limited mileage (Madrid and Barcelona – airport and train station – groups FVAR, FVMR, IGAR, IGMR, ISAR, IVMR, IXAH, PDAH, PFAR, SVAR, SVMR): 250 km/day and maximum of 2,500 km/rental (maximum)

• Penalty for excess kilometrage: €0.35 per km. Extra

• Total Comfort Coverage

• Full-full fuel return policy

• Express Line

• Free cancellation up to 24 h before

• Unlimited mileage

• Limited mileage (Madrid and Barcelona – airport and train station – groups FVAR, FVMR, IGAR, IGMR, ISAR, IVMR, IXAH, PDAH, PFAR, SVAR, SVMR): 250 km/day and maximum of 2,500 km/rental (maximum)

• Penalty for excess kilometrage: €0.35 per km. Extra

JUST GO (motos)

FULL-FULL

ALL INCLUSIVE

• Total Comfort Coverage

• Full-full fuel return policy

• Express Line

• Free cancellation up to 24 h before

• Option to pick up the vehicle outside of office hours*

• Unlimited mileage

• two helmets

• one top box (group EYAZ and HYAZ)

• Total Comfort Coverage

• Full-full fuel return policy

• Express Line

• Free cancellation up to 24 h before

• Unlimited mileage

• two helmets

• one top box (group EYAZ and HYAZ)

ONLY IBZ y MAH

JUST GO AIRPORT

FULL-FULL

ALL INCLUSIVE

• Total Comfort Coverage

• Full-full fuel return policy

• Express Line

• Free cancellation up to 24 h before

• Option to pick up the vehicle outside of office hours*

• Unlimited mileage

• MEET & GREET
Airport pick-up and drop-off service

• Total Comfort Coverage

• Full-full fuel return policy

• Express Line

• Free cancellation up to 24 h before

• Unlimited mileage

GO EASY

FULL-FULL

• Easy Cover

• Full-full fuel return policy

• Free cancellation up to 24 h before

• Option to pick up the vehicle outside of office hours*

• Unlimited mileage

• Limited mileage (Madrid and Barcelona – airport and train station – groups FVAR, FVMR, IGAR, IGMR, ISAR, IVMR, IXAH, PDAH, PFAR, SVAR, SVMR): 250 km/day and maximum of 2,500 km/rental (maximum)

• Penalty for excess kilometrage: €0.35 per km. Extra

• Easy Cover

• Full-full fuel return policy

• Free cancellation up to 24 h before

• Unlimited mileage

• Limited mileage (Madrid and Barcelona – airport and train station – groups FVAR, FVMR, IGAR, IGMR, ISAR, IVMR, IXAH, PDAH, PFAR, SVAR, SVMR): 250 km/day and maximum of 2,500 km/rental (maximum)

• Penalty for excess kilometrage: €0.35 per km. Extra

FLEXRENT

FULL-FULL

• Total Comfort Coverage

• Full-full fuel return policy

• Free cancellation up to 24 h before

• Option to pick up the vehicle outside of office hours*

• Maximum daily mileage: 25 km

• Penalty for excess mileage: 0,35 € per extra km.

• Potential to extend the rental agreement

• Total Comfort Coverage

• Full-full fuel return policy

• Free cancellation up to 24 h before

• Maximum daily mileage: 25 km

• Penalty for excess mileage: 0,35 € per extra km.

• Potential to extend the rental agreement

3.2. Our prices include:

Mileage:

Just Go, Just Go (motorbikes), Just Go Airport and Go Easy rates: Unlimited mileage
Just Go and Go Easy Rate (Madrid and Barcelona – airport and train station – groups FVAR,FVMR,IGAR, IGMR,ISAR,IVMR,IXAH,PDAH,PFAR,SVAR,SVMR): limited mileage.
FlexRent +30 and FlexRent +30Pro rates: Limited mileage without inspection

Taxes and rates

VAT and airport taxes are included in our prices.

Easy cover - Go Easy

The Easy coverage includes:

Coverage of collision damage and theft WITH excess (CDW and TP)
Reduced pre-authorization: 400 €

Full coverage without excess - Just Go, Just Go (motorbikes) and FlexRent

The Total coverage includes:

Coverage of collision damage and theft WITHOUT excess (CDW and TP)

For the PQAR and XFAR groups, reduced excess

€150 pre-authorisation (only Just Go motorbikes)
Possible pre-authorisation of €1000 for groups IVMR, JVAR, FVMR, FVAR, SVMR, SVAR and PVAR.

The full booking amount is now refundable if you cancel with at least 24 hours notice.

If you have made the reservation through a third party, consult the third party's cancellation policy.

Returns outside of office hours. Only in Alicante, Barcelona Airport, Málaga, Madrid Airport, Madrid Atocha, Sevilla Santa Justa and Palma de Mallorca.

3.3. Our prices do not include:

Excess - amount liable for damage and theft
Additional mileage (Madrid and Barcelona – airport and train station – specific groups FVAR,FVMR,IGAR, IGMR,ISAR,IVMR,IXAH,PDAH,PFAR,SVAR,SVMR)
Fuel
Additional extras

GoPad (7’’ Tablet + WiFi + GPS + Experiences)
Car seats and children’s equipment.
Junior-driver supplement (from 19 to 20 years of age, inclusive)
Young driver supplement (from 21 to 24 years of age, inclusive)
Senior-driver supplement (from 70 years of age)
Additional driver supplement
Diesel vehicle supplement
Cross-border

Potential charges after returning the vehicle

Charge for new damages (external and internal) to the vehicle
Charge for the loss or misplacement of accessories or damage to accessories
Charge for the loss or misplacement of documentation
Charge for breakage, loss, theft or robbery of the keys
Charge for use of the wrong fuel
Charge for special cleaning
Charge for smoking inside the vehicle
Charge for driving outside of the territory authorised by Record go
Charge for excess mileage
Charge for one-way rentals
Charge for returning the vehicle late
Charge for abandoning the rented vehicle
Charge for returning the rented vehicle to a public car park
Charge for parking the rented vehicle in Record Go parking spaces during the rental period.
Fine management and administration fee (this does not include the amount of the fine)
Administration fee for the accident management, damage management and advice service (DAF).
Charge for damage/loss/theft/deterioration of any decals or electronic devices inside the vehicle (Etoll, DGT, emissions, MELIB, etc.)

4. Accessories, extras, coverage and penalty fees

4.1. Accessories

Car seats and children’s equipment.

The Spanish legislation in force states that all children equal to or less than 135cm must wear a restraint device in the vehicle adapted to their height and weight.
The contract holder is solely responsible for installing the child car seat. Under no circumstances does Record go assume any responsibility for the assembly of child car seats in the rented vehicle.
In the event of breakage, loss or misplacement, violent or non-violent theft of the child seat, the contract holder will be responsible for the additional payment of €200.00, as the replacement cost.
Not available for two-wheeled vehicles.
Types of child car seats offered by Record go:

Infant car seat (0-13 kg) (0-1 years)
360° rotating seat (0-18 kg) (0-4 years)
Forward Facing Child Seat (9-18 kg ) (1-4 years)
High back booster seat (15-36 kg) (4-12 years)
Travel Cot (0-3 anys)
Baby buggy (0-15 kg)

Price of the ‘ Child car seats ' extra:

Only in Alicante, Sevilla Airport, Sevilla Santa Justa, Barcelona Airport, Barcelona Sants, Madrid Airport, Madrid Atocha, Ibiza, Menorca, Valencia, Bilbao, Málaga María Zambrano, Lisboa, Oporto:

	PER DAY	MINIMUM PER RENTAL	MAXIMUM PER RENTAL
High back booster seat	10,95 €	21,90 €	131,40 €
Forward Facing Child Seat	10,95 €	21,90 €	131,40 €
360° rotating seat	12,95 €	25,90 €	155,40 €
Infant car seat	12,95 €	25,90 €	155,40 €

Only in Málaga Airport and Mallorca:

	PER DAY	MINIMUM PER RENTAL	MAXIMUM PER RENTAL
High back booster seat	10,95 €	21,90 €	131,40 €
Forward Facing Child Seat	10,95 €	21,90 €	131,40 €
360° rotating seat	12,95 €	25,90 €	155,40 €
Infant car seat	12,95 €	25,90 €	155,40 €
Travel Cot	12,95 €	25,90 €	155,40 €
Baby buggy	12,95 €	25,90 €	155,40 €

GoPad (7’’ Samsung Tablet + WiFi + GPS + Experiences)

Features:

Functions: GPS, map (even without connection), MiFi function (wireless router to give internet access to devices connected to its network), browser with unlimited data, tourist and business guide, and trip recommendations.
Compatibility: compatible with any device with WiFi.
Browsing speed: 4G
Games

If the GoPad or any of its accessories are broken, lost or misplaced during the rental period, the contract holder will be responsible for paying the corresponding replacement fee: Tablet: €220, cover: €15, mount: €15, USB cable: €3, wall charger: €12, car charger: €8, carry case: €4.
Not available for two-wheeled vehicles.
Price of the GoPad extra:

PER DAY	MAXIMUM PER RENTAL
8,95 €	107,40 €

Snow Chains:

Price of the ‘ Snow Chains' extra:

1 day	2 days/per day	3-4 days/per day	5-6 days/per day	7 day/per day	MAXIMUM PER RENTAL
19,95€	17,45€	13,95€	11,95€	9,95€	69,95€

In the case of breakage, loss or misplacement of the snow chains, the contract holder will be responsible for paying the replacement cost: €50
The availability of snow chains is not guaranteed. Enquire at the counter when the contract is being issued.
Not available for two-wheeled vehicles.

Non-guaranteed extras, subject to availability

Padlock:

In case of breakage, loss or misplacement of the padlock or key to the lock, the contract holder will be responsible for paying the cost of replacement: €20
The availability of padlocks is not guaranteed if this has not been included in the original booking.
Only available for two-wheeled vehicles.

1 day	2 days/per day	3-4 days/per day	MAXIMUM PER RENTAL
5,00€	4,00€	3,00€	12,00€

4.2. Extras

4.2.1. Extras related to the characteristics of the rented vehicle

Diesel vehicle supplement

The contract holder may purchase this extra to guarantee that the rented vehicle uses diesel.

Record go does not guarantee that replacement vehicles will use diesel.
Not available for two-wheeled vehicles.
Price of the 'diesel vehicle' extra:

	PER DAY
PER RENTAL	15,00 €

Upgrade

The contract holder may purchase this extra at the desk to upgrade their vehicle.

In the case of contracting the 'Upgrade' extra, if the contract holder has not taken out Total Comfort Cover, Record go will block the pre-authorization corresponding to the vehicle group that the holder has upgraded to and he/she will be responsible up to the excess amount corresponding to that vehicle group.

Car choice

The contract holder has the possibility of contracting this extra in order to choose a vehicle model from among the models available within the contracted category. Subject to availability.

Extra kilometre packs

If the contract holder takes out this extra, it will increase the daily mileage limit applicable to the FlexRent and FlexRent Pro rates.

FlexRent. Extra kilometre packs
	Extra km. per day	Amount per rental
Pack +5	5 km	24,95 €
Pack +10	10 km	44,95 €
Pack +15	15 km	64,95 €
Pack +25	25 km	94,95 €

4.2.2. Extras related to the drivers of the rented car

Additional driver supplement

The contract holder may purchase this extra if he/she wishes to add additional drivers to the rental.

Price of the 'additional driver' extra:

PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
7,95 €	95,40 €

For bookings of vehicles in group PQAR, PFAR, IXAH, XFAR, PDAH, JGAH, SVAR and PVAR, price of the ‘Additional driver' extra:

PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
9,95 €	119,40 €
Record Go allows a maximum of 3 additional drivers per vehicle and rental.

Non-driving contract holder

It is possible for the contract holder not to be the main driver, provided that he/she fulfils the following requirements:

To take out Total Comfort Cover
To be the holder of the bank card used to pay for the rental
To provide all of the required documentation indicated in point 2.2 'Required documentation and information’.

Purchase ‘Non-driver contract holder’ (only motorbikes)

Amount: €20 per rental

Junior driver supplement (Under 21 years old )

Price of the ‘junior driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
9,00 €/day	108,00 €

This extra only allows Groups MBMR, EDMR, CDMR, CGAR, EYAZ and HYAZ and CGAR to be driven.

Young driver supplement (from 21 to 24 years of age, inclusive)

Price of the ‘young driver' extra*:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
7,00 €/day	84,00 €

For bookings of vehicles in groupsPQAR, PFAR, IXAH, XFAR, PDAH, JGAH, SVAR and PVAR, price of the ‘ Young driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
25,00 €/day	300,00 €

Surcharge for senior drivers (70 years of age and above)

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
7,00 €/day	84,00 €

For bookings of vehicles in groups PQAR, PFAR, IXAH, XFAR, PDAH, JGAH, SVAR and PVAR, price of the ‘ Senior driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
25,00 €/day	300,00 €

4.2.3. Extras relating to pick-up and return of the vehicle

Meet & Greet Off-Airport.Only in Ibiza and Menorca.

This service offers the option for our staff to deliver the vehicle and sign the rental contract at the airport, saving you the bother of having to travel to our office.

Requirements, conditions and price:

You can purchase this extra when placing your booking or at any time via telephone by calling our helpline; however, this must be purchased at least 24 hours in advance.
You will need to pay in advance, using any of our accepted payment methods.
You must provide your flight number. If you do not have this at the time of booking, you will need to add it as soon as you have access to this information. Without this, Record go cannot guarantee the correct provision of this service and may not be held liable.
You must provide an email address, to which we will send the location of the meeting point and a contact telephone number.
The pick-up must be made within our office hours.
If you want to make any changes with regard to the details provided in your booking, you must sign the contract in the Record go office.
We recommend setting your pick-up time at 30 minutes after your flight’s expected landing time.

Vehicle pick-up:

After the time provided for vehicle pick-up, you will have an additional courtesy margin of 30 minutes. If you do not arrive within this period, you will need to arrange your own transport to our office for pick-up, through your own means or via our shuttle. In this case, the cost of the Meet&Greet service will not be returned.

In the case of early or late pick-up, you will have 60 minutes before your pick-up time to advise us, by calling the pick-ups office directly or by contacting our call centre.

If you notify us within less than 60 minutes of your pick-up time, a late- pick-up penalty of €20 will be applied for parking and staff costs. No penalty will be applied for early pick-up, although this may be denied according to availability and preparation.

Vehicle drop-off:

If you exceed the additional 30 minutes provided, you can still return the vehicle to the pick-up car park or to the drop-offs office indicated on the rental contract, although penalties will be applied for late return and an extra day’s rental, as provided in point 4.4. regarding penalties. In any case, you should advise the rental office and confirm your return time.

If returning the vehicle to the car park outside of office hours, the abandoned vehicle penalty will be applied – in addition to the charges listed above – as provided in point 4.4. regarding penalties.

Includes airport car park ticket until the specified pick-up time, with an extra 15 minutes after this time. If this extra time is exceeded, the additional parking costs will be borne by the customer.

Express Line

The contract holder can purchase this extra to access our priority pickup service to obtain preferential assistance at our car rental desk.

Price of the 'express line' extra:

Express line service charge
50,00 €

Only in Spain. Pickup service outside of office hours.

Record go offers a pickup service outside of office hours. To guarantee this service, the customer must choose prepayment as the payment method, and the holder of the booking must notify Record go of their flight number at the time of making the booking or prior to the pickup date. The holder of the booking has 40 minutes to get to the office after their flight has landed.

Only in Portugal. Pick-up outside of office hours (check business hours, point 9)

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).

Price of the 'pickup outside of office hours’ extra:

Charge for pickup outside of office hours
40,00 €

Flight/train diversion:

If the flight lands in an airport other than that indicated on the booking, the customer can pick up a vehicle from that airport, provided that Record go has an office at that site, and subject to vehicle availability.

FLIGHT/TRAIN DIVERSION CHARGE
40,00 €

Meet&Greet service price
40,00 €

One Way. Only in Portugal.

Record go does not allow vehicles to be returned to a different office. However, in exceptional cases, if the contract holder takes out the One Way extra, Record go will allow the vehicle to be returned to a different office to where it was picked up, but it must be the one stated in the contract. The price for the One Way extra is €125.

Under no circumstances may the vehicle be returned to a different office than the one stated in the contract, nor to any office outside of Portugal.

Should a vehicle be returned to a different office when the One Way extra has not been taken out, or returned to a different office to the one stated on the contract when One Way has been taken out, Record go will charge a penalty (See 4.4 Penalties).

4.2.4. Extras related to the territory in which the vehicle is driven

Cross-border

Only in Mallorca, Ibiza and Menorca:
If the contract holder and the authorised drivers wish to drive or embark between the islands of Mallorca, Menorca and Ibiza, they can do so if they contract the ‘Cross border’ extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days. Under no circumstances will it be possible to take the vehicle to Formentera; significant sanctions may be imposed on the driver by the local authorities.

Not available for two-wheeled vehicles.

Only in Lisboa and Oporto:
Record go does not permit cross-border rentals. By exception, Record go can authorise driving in France, Spain, Gibraltar and Andorra if the contract holder purchases the 'Cross border' extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Not available for two-wheeled vehicles.

Only in Alicante, Málaga, Barcelona, Madrid, Valencia, Sevilla and Bilbao:
Record go does not permit cross-border rentals. By exception, Record go can authorise driving in France, Portugal, Gibraltar and Andorra if the contract holder purchases the 'Cross border' extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Not available for two-wheeled vehicles.

Price of the 'Cross-border' extra:

	PER DAY	MINIMUM	MAXIMUM
PER RENTAL	15,00 €	30,00 €	150,00 €

Should the 'Border Crossing' extra not be purchased, or if it is purchased but the vehicle is driven outside the territory authorised by Record go, Record go will apply a penalty of €200.
In the event that the vehicle is driven beyond France, the penalty will be €1000 plus €1 for each kilometre travelled from the start of the rental in addition to the corresponding cancellation of coverages and the consequences specified in point 1.4 of "Obligations of the contract holder in relation to the vehicle".

If the contract holder has not taken out Total Comfort coverage but has purchased the "Cross-border' extra, and has a breakdown or accident while abroad, the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation fees to return the vehicle to the nearest Record go rental office.

Only in Lisboa and Oporto:
Electronic toll (E-toll)

In Portugal, many roads are subject to an electronic toll system called ‘Via verde’.

On these roads, the tolls are electronic only, and there’s no traditional toll option.

This means that when driving on these so-called Via Verde roads, it will be necessary to activate the electronic toll service.

The non-payment of a toll will incur a fine. The fine will be 10 times the amount of the toll, with a minimum of €25.

That’s why for our clients’ convenience, all Record go vehicles are equipped with a transponder, an electronic device which allows automatic payment of the toll fee.

The device transmits the identification code associated with the vehicle and allows Record go to carry out the automatic payment of the client’s toll fee.

Price of the 'Electronic toll (E-toll)' extra:

AMOUNT PER DAY	MAXIMUM PER RENTAL
2,15 €	21,50 €

If you don’t contract the ‘Electronic toll’ extra, Record go will not be held liable for the use of the service. In addition:

In the event that the contract holder is fined for using the electronic toll service without having it activated in the rental contract, Record go is legally bound to identify them and provide the Via Verde authorities with their personal information, so they will receive the penalty imposed for its payment to their home address.

For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.

The client will not be able to use this device and will have to pay the toll fees directly to Via verde.

The loss, theft, damage or breakage of this electronic device will incur a €30 penalty for the accessory’s replacement.

Service activation conditions

The activation of this service requires a preauthorisation block of €100 on the client’s card to pay for the tolls used during the rental period.
When the vehicle is returned, Record go will refund the client the amount of the preauthorisation not used on toll fees.

Depending on the card issuer, the release of the pre-authorisation amount may take a maximum of 30 calendar days after the end date of the rental contract to appear on the contract holder’s bank statement.

If the holder contracts this extra, payment can only be made by credit card. Payment with debit cards will not be accepted.

4.3. Coverage

None of the following coverages include theft, loss or damage to the driver’s personal belongings.

4.3.1. Basic coverage with excess

Basic coverage with excess is included in the rental price.

Only drivers expressly authorised by Record go in the rental agreement are covered by the basic coverage with excess.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

The basic coverage with excess includes the following aspects:

Coverage of collision damage and theft WITH excess (CDW and TP)

Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages, losses, or theft of the rented vehicle.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement.

If the contract holder/driver does not follow the procedure established by Record go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.4) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.

The following table displays the excess and total excess amounts for each vehicle group:

Car Class	ACRISS	CDW/TP - Excess	Excess with TCC	Total excess
2 RUEDAS	EYAZ	750 €	150€	2.601,50 €
2 RUEDAS	HYAZ	850 €	150€	4.235,00 €
MINI	MBMR	1.100 €	0€	14.683,76 €
MINI	MTMR	1.100 €	0€	11.679,67 €
MINI SPORT	NBMR	1.400 €	0€	23.900,00 €
ECONOMY	EDMR	1.100 €	0€	20.659,29 €
COMPACT	CDMR	1.400 €	0€	20.951,25 €
COMPACT	CGMR	1.400 €	0€	28.409,28 €
COMPACT	CGAR	1.400 €	0€	28.409,28 €
INTERMEDIATE	ISAR	1.400 €	0€	31.188,40 €
INTERMEDIATE	IGAR	1.400 €	0€	30.188,40 €
INTERMEDIATE	JGAR	1.400 €	0€	31.188,40 €
COMPACT ESTATE	CWMR	1.400 €	0€	22.162,01 €
COMPACT	CDAH	1.400 €	0€	30.160,00 €
5 + 2	IVMR	2.000 €	0€	29.488,22 €
INTERMEDIATE	IGMR	1.400 €	0€	29.195,70 €
VAN	CKMR	2.000 €	0€	28.530,00 €
INTERMEDIATE	JGAH	2.000 €	0€	38.473,27 €
COMPACT	IGAH	2.000 €	0€	35.000,00 €
COMPACT	IXAH	2.000 €	0€	44.709,50 €
9 SEATER	SVMR	2.000 €	0€	42.033,13 €
9 SEATER	SVAR	2.000 €	0€	41.557,00 €
7 SEATER	FVAR	2.000 €	0€	51.979,01 €
7 SEATER	FVMR	2.000 €	0 €	22.585,51 €
PREMIUM	JVAR	2.000 €	0 €	40.662,00 €
PREMIUM	PFAR	2.000 €	0 €	48.218,50 €
PREMIUM	PDAH	2.000 €	0€	50.773,31 €
PREMIUM	PVAR	2.000 €	0€	43.900,00 €
PREMIUM	XFAR	4.000 €	0 €	58.871,34 €
PREMIUM	PQAR	4.000 €	0€	67.844,70 €

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages.In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Basic roadside assistance

The Roadside Assistance service included in the basic cover provides a 24-hour roadside assistance service.

This service, which includes towing, recovery and roadside repair, will always incur a cost.

Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+34 964 63 15 46) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Only in Lisboa and Oporto:
Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+351 21 370 31 86) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Towing service fees:

Service provided in the same province in which the vehicle was rented:	180,07 €
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office)
- Distance <50 km	229,24 €
- Distance >49 kms /<200 kms	429,52 €
- Distance >199 kms /< 400 kms	500,56 €
- Distance >399kms	700,46 €

4.3.2. Total Comfort Cover

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated.

For EYAZ and HYAZ group bookings, the Total Comfort cover reduces the amount of the excess, but does not eliminate it. The pre-authorisation amount for the reduced excess is €150.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by the Total Comfort Cover.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Total Comfort Cover includes the following aspects:

Coverage of collision damage WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

Coverage of damages due to theft WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.
Inclusion of the ‘Senior driver’ supplement

If the contract holder is 70 years of age or older and contracts Total Comfort, the supplement for a senior driver is included in the price of the booking.

Premium roadside assistance (cars)

The premium roadside assistance included in Total Comfort Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

Non-compliance with any of the obligations outlined in point 1.4
In the event of breakage, loss, violent or non-violent theft of the keys or leaving the keys inside the vehicle, Record go will not take responsibility for the cost of roadside assistance service, since these incidents are not covered by Total Comfort Coverage.
If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.
Should the customer leave the lights turned on and the battery runs out, Record go will not be liable for the cost of any roadside assistance or damage incurred.
If the towing service is requested when this is not necessary, or if the garage determines that there has been no breakdown, the cost of said service will be charged.

Premium roadside assistance (motorbikes)

The premium roadside assistance included in Total Comfort Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

All these charges are included as long as the assistance service is not requested more than 100 km from the branch in which the rental contract was issued.

Above this distance, the following charges will be applied by distance:

Service provided in the same province in which the vehicle was rented:	180,07 €
Service provided outside of the province in which the vehicle was rented: (Charges based on the distance from the Record go office in which the rental contract was issued)
- Distance >100 km/<200 km	429,52 €
- Distance >199 kms /< 400 kms	500,56 €
- Distance >399kms	700,46 €

Cases in which it is compulsory for the contract holder to take out Total Comfort Cover to rent the vehicle:

Payment method: If the contract holder makes the payment with an American Express card (only in Spain, as payment by American Express is not permitted in Portugal).
The contract holder is not the main driver

Coverage exceptions. Total Comfort Cover excludes:

Circumstances in which the loss or damage was caused by a breach or violation of the obligations and terms and conditions established in this rental agreement (consult section 1.4).
Circumstances in which the loss or damage was caused by natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by a modification to the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure that involves the action of any existing official aid agencies.
Loss of vehicle documentation.
Loss of the vehicle’s number plate.
Breakage, violent or non-violent theft of the keys or leaving the keys inside the vehicle
Damage to the undercarriage
Damage to the clutch
Damage to the engine
Special cleaning
Wrong fuel
Damages to optional extras (GoPad, child car seats, helmets...)
Damages to further equipment (rear shelf, spare wheel, antenna, warning triangle, top boxes, vest...)
Damages to upholstery
Damage, loss, theft or deterioration of any decals or electronic devices inside the vehicle (E-toll, DGT, emissions, MELIB, etc.)

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages.In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Total Comfort Coverage

GROUP OF VEHICLE	1-3 days/per day	4-6 days/per day	7 days or more / per day	Pre-authorization if Total Comfort coverage is not taken out
EYAZ, HYAZ	207€	72€	67,26€	750€/850€
MBMR, MTMR, EDMR	207€	72€	67,26€	1.100€
NBMR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR, CKMR	222€	77,01€	70,32€	1.400€
FVMR, SVMR, SVAR, IGAH	267€	92,01€	78,39€	2.000€
PVAR, PFAR, JGAH, FVAR, IXAH, JVAR, PDAH	321€	110,01€	93,45€	2.000€
XFAR	384€	132€	114€	4.000€
PQAR	384€	132€	114€	6.000€

4.3.3. Total Comfort Cover Premium

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. This cover is not available for the PQAR, XFAR, PFAH, PDAH, SVAR, JVAR, PVAR, PFAR and IXAH groups.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by the Total Comfort Cover Premium.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Not available for two-wheeled vehicles.

Total Comfort Cover Premium includes the following aspects:

Coverage of collision damage WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

Coverage of damages due to theft WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.
Breakage, violent or non-violent theft of the keys or leaving the keys inside the vehicle
Special cleaning
Wrong fuel, providing the vehicle’s engine is not damaged. In such a case, this would not be covered.
Inclusion of the ‘Senior driver’ supplement

If the contract holder is 70 years of age or older and contracts Total Comfort, the supplement for a senior driver is included in the price of the booking.

Premium roadside assistance (cars)

The premium roadside assistance included in Total Comfort Cover Premium offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exception:

Non-compliance with any of the obligations outlined in point 1.4
If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.
Should the customer leave the lights turned on and the battery runs out, Record go will not be liable for the cost of any roadside assistance or damage incurred.
If the towing service is requested when this is not necessary, or if the garage determines that there has been no breakdown, the cost of said service will be charged.

Coverage exceptions. Total Comfort Cover Premium excludes:

Circumstances in which the loss or damage was caused by a breach or violation of the obligations and terms and conditions established in this rental agreement (consult section 1.4).
Circumstances in which the loss or damage was caused by natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by a modification to the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure that involves the action of any existing official aid agencies.
Loss of vehicle documentation.
Loss of the vehicle’s number plate.
Damage to the undercarriage
Damage to the clutch
Damage to the engine
Damages to optional extras (GoPad, child car seats, helmets...)
Damages to further equipment (rear shelf, spare wheel, antenna, warning triangle, top boxes, vest...)
Damages to upholstery
Damage, loss, theft or deterioration of any decals or electronic devices inside the vehicle (E-toll, DGT, emissions, MELIB, etc.)

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages.In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Total Comfort Cover Premium

GROUP OF VEHICLE	1-3 days/per day	4-6 days/per day	7 days or more / per day	Preauthorisation in case of not purchasing TCC Premium
MBMR, MTMR, EDMR	225€	78€	74,76€	1.100€
NMBR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR, CKMR	240€	83€	77,82€	1.400€
FVMR, SVMR, IGAH	285€	98€	85,89€	2.000€
JGAH, FVAR	336€	86€	100,95€	2.000€

4.3.4. Fast Cover

If the contract holder has purchased a coverage with the provider of his/her bank card or with a third party to cover the damages caused by a collision or theft of the vehicle, he/she can take out the Fast Cover at the car rental desk.

The Fast Cover includes the following aspects:

Elimination of pre-authorization

The pre-authorization amount corresponding to the type of rented vehicle will not be blocked on the contract holder's bank card.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle.

Coverage of collision damage and theft WITH excess (CDW and TP)

Consult the features of this coverage in section 4.3.1 Basic coverage with excess.

Basic roadside assistance

The Roadside Assistance service included in the basic cover provides a 24-hour roadside assistance service.

This service, which includes towing, recovery and roadside repair, will always incur a cost.

Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+34 964 63 15 46) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Only in Lisboa and Oporto:
Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+351 21 370 31 86) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Towing service fees:

Service provided in the same province in which the vehicle was rented:	180,07 €
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office)
- Distance <50 km	229,24 €
- Distance >49 kms /<200 kms	429,52 €
- Distance >199 kms /< 400 kms	500,56 €
- Distance >399kms	700,46 €

GROUP OF VEHICLE	1-3 days/per day	4-6 days/per day	7 days or more / per day
MBMR, MTMR, EDMR	75€	37,50€	34,50€
NBMR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR, CKMR	105€	52,50€	43,50€
FVMR, SVMR, SVAR, FVAR, IGAH	120€	60€	55,50€

Comments

To contract this coverage the holder of the contract must provide us with their insurance policy number.

Restrictions

The Fast Cover is not available for bookings of vehicles in groups PQAR, PFAR, SVAR, PVAR, XFAR, PDAH,IXAH, JGAH, JVAR, EYAZ and HYAZ.

If the holder purchases this coverage, payment will only be accepted by credit card. Payment by debit card will not be accepted.

4.3.5. Easy Cover

Only drivers who are expressly authorised by Record go in the rental agreement are covered by the Easy Cover. For the PQAR and XFAR groups, Easy cover is not available.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Not available for two-wheeled vehicles.

Easy Cover includes the following aspects:

Reduction of pre-authorization

Only a reduced pre-authorization (€ 400) will be blocked on the contract holder's bank card.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle.

If the contract holder/driver does not follow the procedure established by Record go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.4) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.

Coverage of collision damage and theft WITH excess (CDW and TP)

Consult the features of this coverage in section 4.3.1 Basic coverage with excess.

Basic roadside assistance

This service, which includes towing, recovery and roadside repair, will always incur a cost.

The Roadside Assistance service included in the Easy cover provides a 24-hour roadside assistance service.

Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+34 964 63 15 46) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Only in Lisboa and Oporto:
Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+351 21 370 31 86) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Towing service fees:

Service provided in the same province in which the vehicle was rented:	180,07 €
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office)
- Distance <50 km	229,24 €
- Distance >49 kms /<200 kms	429,52 €
- Distance >199 kms /< 400 kms	500,56 €
- Distance >399kms	700,46 €

4.4. Penalty Fees

Charge for damage, deterioration, loss or theft of the accessories found inside the vehicle, in terms of replacement cost:

Decals: €30

DGT
Emissions
Melib

Vehicle documentation
Tray: official valuation depends on the vehicle model
Top box (only motorbikes): 100 €
Helmet (only motorbikes): 100 €
Spare wheel: official valuation depends on the vehicle model
Aerial: €30
Emergency triangles: €30
Hi vis vest: €20
Wheel repair kit: €50
Charge for repairing a tyre puncture: €100

Charge for breakage, loss violent or non-violent theft of keys

In the event of breakage, loss or theft of the keys of the rented vehicle, Record go will apply a penalty charge of at least € 302,50, plus a penalty for the period of time the vehicle cannot be used, which will be equivalent to at least one rental day in accordance with the daily rate at that time.

Charge for damage, loss or theft of the charging cable

If the charging cable for electric vehicles gets damaged, lost or stolen, Record go will apply the following penalty according to the specific model:

Home charging cable (household plug): up to 1.900 €
Charging station cable: 1.000 €

Charge for use of the wrong fuel

In the event that a client fills the rented vehicle with the wrong type of fuel, Record go will apply a penalty charge of at least €250.00.

Penalty for vehicle substitution

In cases of negligence, cases excluded from the insurance coverage taken out, and if the obligations indicated in point 1.4 are breached: €100

Charge for special cleaning

The rental price includes standard cleaning of the rented vehicle. However, if the rented vehicle requires special cleaning, Record go will charge the contract holder €95 or €200 to cover the costs of processing, special cleaning, and suspension of the vehicle.

Special cleaning constitutes any cleaning that requires more exhaustive action and involves taking the vehicle out of its standard cleaning routine.

The following table provides some examples of how the special cleaning charges are applied:

Charge for special cleaning

AMOUNT	EXAMPLES
95,00 €	Mud or dirt inside the vehicle Animal hairs Sand Litter (bottles, paper, food leftovers) Cigarette butts, ash Stickers
200,00 €	Traces of cement, plaster or any other material which implies that the vehicle has been used for construction work. Vomit Human or animal faeces Stains on the dashboard, seats, upholstery, trims, seatbelts or any interior elements in general Paint stains or odour Stains or odour from chemical products Oil Fuel

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. They will be sent a report and details of the costs as well as photos and evidence of the vehicle’s uncleanliness. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Charge for smoking inside the vehicle

Record Go does not permit smoking inside their vehicles. If the vehicle smells of tobacco smoke, Record go will apply a penalty fee of €50 to cover the costs of processing, special cleaning, and suspension of the vehicle.

An employee will check the vehicle with the lessee upon return and their claims will be taken into account.. In case of disagreement with the assessment carried out, the lessee may submit their claims to the customer service e-mail address within 14 days and, in case of disagreement with the resolution, go to consumer arbitration, whose decision the parties submit to for the resolution of such conflicts.

Charge for driving outside of the territory authorised by Record go

Should the 'Border Crossing' extra not be purchased, or if it is purchased but the vehicle is driven outside the territory authorised by Record go, Record go will apply a penalty of €200 and in the event that the vehicle is driven beyond France, the penalty will be €1000 plus €1 for each kilometre travelled from the start of the rental in addition to the corresponding cancellation of coverages and the consequences specified in point 1.4 of "Obligations of the contract holder in relation to the vehicle". This consists of the coverage being nullified and the contract holder becoming responsible for rental vehicle damages, towing fees, repatriation and any and all costs occasioned, up to the full value of the deduction.

Charge for loss, breakage or theft of the E-toll (electronic device for tolls) Only in Lisboa and Oporto:

If the E-toll electronic device is broken, lost, misplaced or stolen, Record go will charge a €30 penalty to cover the cost of replacement.

Charge for one-way rentals

Only in Portugal:

The contract holder must return the rental vehicle to the same office where it was picked up. However, in exceptional cases, if the contract holder takes out the One Way extra, Record go will allow the vehicle to be returned to a different office to where it was picked up, but it must be the one stated in the contract.

Should a vehicle be returned to a different office when the One Way extra has not been taken out, or returned to a different office to the one stated on the contract when One Way has been taken out, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’, Charge for returning the vehicle late), the repatriation of the vehicle and the vehicle recovery cost.

Only in Spain:

Record go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup. If the contract holder returns the rented vehicle to a office that is different to the pickup, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’, Charge for returning the vehicle late), the repatriation of the vehicle and the vehicle recovery cost.

Charge for returning the vehicle late

Record go offers a 60 -minute grace period for returning the rented vehicle in relation to its pickup time.

However, for it to be applicable, this grace period should be determined and applied at the time the contract is signed, when the return time is chosen, otherwise it cannot be applied.

Record go's rental fees are calculated based on 24-hour periods from the start of the rental period.

In the event that the contract holder does not return the rented vehicle to the agreed drop-off point at the time specified in the rental contract, the contractual coverage will be invalidated and the contract holder will be liable to pay for the damage caused to the rented vehicle and for all expenses incurred, up to the amount of the total excess and Record go will apply a penalty of €40 plus expenses incurred in recovering the vehicle, which will be a minimum of €300 in the event that it has been reported after 24 hours have passed.

In addition to the above, the contract holder will also be responsible for paying the current daily rental rate (1) at that time, including charges for the options contracted for every day of delay in the vehicle return.

In the same way, if Record go takes more than 60 minutes from signing the rental agreement to delivering the vehicle, the client will be compensated the same quantity of 40 €.

Only in Ibiza and Menorca:
This penalty will be applied to the Meet&Greet extra under the terms indicated in 4.2.3.

(1) Current daily rental fee:

GROUP OF VEHICLE	1 day	2 days	3-6 days	7-89 days
MBMR, MTMR, EDMR, EYAZ, HYAZ	88,55€	49,20€	44,27€	36,90€
NBMR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR, CKMR	119,37€	66,32€	59,69€	59,75€
FVMR, SVMR, SVAR, IGAH, JVAR	146,64€	81,47€	73,33€	61,11€
PVAR, PFAR, JGAH, JGAH, FVAR	167,83€	93,24€	83,92€	69,64€
PQAR, PDAH, XFAR, IXAH	184,61€	102,56€	92,31€	76,60€

Charge for abandoning the rented vehicle

If the vehicle is abandoned, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.

Only in Ibiza and Menorca:
This penalty will be applied to the Meet&Greet extra under the terms indicated in 4.2.3.

Charge for returning the rented vehicle to a public car park at the pickup airport

In the event that the contract holder returns the rental vehicle in a public car park at the pick-up airport, and if it is given back on the same day, Record go will apply a penalty of €30.00, as stated in the contract. If the rented vehicle is not recovered on the same day as the return date established in the rental agreement, Record go will apply the corresponding penalty fee for the late return of the vehicle, and the customer will be responsible for paying the vehicle recovery cost.

Charge for parking the rented vehicle in Record go parking spaces during the rental period

If the driver parks in Record Go parking spaces during the rental period, Record go will apply a penalty fee of €25/day.

Fine management and administration fee (this does not include the amount of the fine)

If the driver incurs a road traffic fine during the rental period, Record go is required by law to identify the driver and provide the authorities with his/her personal information in order to send the fine to the home address of the contract holder for its subsequent payment. For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.

This charge does not include payment of the road traffic fine. The contract holder will be solely responsible for paying the fine directly to the authorities.

Administration fee for the accident management, damage management and advice service (DAF).

In case of damage, the driver must fill in the accident report, submit it to the Record go office upon returning the rented vehicle and send a copy of the report to the e-mail address [email protected]

Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF).

If the contract holder has taken out Total Comfort Cover or Total Comfort Premium, Record go will not charge any fee for this service.

The above penalties are detailed and communicated to the customer during the booking process, highlighting the key information, so that the information can be selected for acceptance.

Upon return of the vehicle, an employee will check the vehicle with the lessee and their claims will be taken into account. The customer will be informed of any penalties applicable as indicated above. They will be sent a report and details of the costs, photos and the necessary supporting documentation. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Charge per additional kilometre in rates with limited kilometrage

Should the kilometrage included in the rental be exceeded, Record go will apply a penalty of €0.35 per each additional kilometre. If the vehicle is returned early, the applicable kilometres per day for the number of days used will be calculated and said penalty charged if appropriate.

5. Fuel

6. Payment

7. Rental period: modifications, cancellations, no-shows, early returns and late pickups.

8. Vehicle groups

9. Office hours

10. Data protection, legal system and code, code of conduct, taxes and reservation of rights

General terms and conditions

SPAIN

PORTUGAL