• Diesel vehicle supplement

The contract holder may purchase this extra to guarantee that the rented vehicle uses diesel.

• Record go does not guarantee that replacement vehicles will use diesel.

• Price of the 'diesel vehicle' extra:

	PER DAY
PER RENTAL	2,00 €

• Upgrade

The contract holder may purchase this extra at the desk to upgrade their vehicle.

In the case of contracting the 'Upgrade' extra, if the contract holder has not taken out Total Comfort Cover, Record go will block the pre-authorization corresponding to the vehicle group that the holder has upgraded to and he/she will be responsible up to the excess amount corresponding to that vehicle group.

MAXIMUM PER DAY
Up to 500,00 €

• Car choice

The contract holder has the possibility of contracting this extra in order to choose a vehicle model from among the models available within the contracted category. Subject to availability.

Price of the 'Car choice' extra:

MAXIMUM PER DAY
Up to 250,00 €

• Endless Kilometres

If the contract holder takes out this extra, it will remove the limited mileage applicable to the “F/F Limited mileage” rate.

Price of the ' Endless Kilometres' extra:

AMOUNT PER RENTAL
20,00 €

• Extra kilometre packs

If the contract holder takes out this extra, it will increase the daily mileage limit applicable to the FlexRent and FlexRent Pro rates.

FlexRent. Extra kilometre packs
	Extra km. per day	Amount per rental
Pack +5	5 km	24,95 €
Pack +10	10 km	44,95 €

FlexRent Pro. Extra kilometre packs
	Extra km. per day	Amount per rental
Pack +5	5 km	19,95 €
Pack +10	10 km	39,95 €
Pack +15	15 km	59,95 €
Pack +25	25 km	89,95 €

• Additional driver supplement

The contract holder may purchase this extra if he/she wishes to add additional drivers to the rental. 

• Price of the 'additional driver' extra:

PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
7,95 €	95,40 €

*For bookings of vehicles in group PFAH, price of the ‘Additional driver' extra:

*For bookings of vehicles in group XGAR and DSMR, price of the ‘Additional driver' extra:

*For bookings of vehicles in group XFAH, price of the ‘Additional driver' extra:

*For bookings of vehicles in group DSMR, XFAR, FDAH, PDAH, JGAH and XFAH, price of the ‘Additional driver' extra:

*For bookings of vehicles in group DSMR, XFAR, PFAH, FDAH, PDAH, JGAH and XFAH, price of the ‘Additional driver' extra:

PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
9,95 €	119,40 €
Record Go allows a maximum of 3 additional drivers per vehicle and rental.

• Non-driving contract holder 

It is possible for the contract holder not to be the main driver, provided that he/she fulfils the following requirements:

• To take out Total Comfort Cover

• To be the holder of the bank card used to pay for the rental

• To provide all of the required documentation indicated in point 2.2 'Required documentation and information’. 

• Junior driver supplement (Under 21 years old )

The minimum age for hiring a vehicle with Record go is 19 years.

In the event that one of the authorised drivers on the rental contract is 19 or 20 years of age, they will only be able to rent from the MBMR, EDMR, CDMR and CGAR groups and a junior driver supplement will be added to the rental price for each driver in this age group.

Price of the ‘junior driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
9,00 €/day	108,00 €

This extra only allows Groups MBMR, EDMR, CDMR and CGAR to be driven 

• Young driver supplement (from 21 to 24 years of age, inclusive)

In the event that one of the authorised drivers on the rental contract is between 21 and 24 years of age (inclusive), they will be able to rent from all the groups except the DSMR, XFAR, PFAH, PDAH and XFAH groups and a young driver supplement will be added to the rental price for each driver in this age group.

Price of the ‘young driver' extra*:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
7,00 €/day	84,00 €

*For bookings of vehicles in group PFAR, PJAR and PFAH, price of the ‘Young driver' extra:

*For bookings of vehicles in group XGAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group PJAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group FDAH and JGAH, price of the ‘Young driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
25,00 €/day	300,00 €

• Surcharge for senior drivers (70 years of age and above)

In the event that one of the authorised drivers on the rental contract is 70 years of age or more, a senior driver supplement will be added to the rental price for each driver in this age group.

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
7,00 €/day	84,00 €

*For bookings of vehicles in group PFAR and PJAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group XGAR and DSMR, price of the ‘Young driver' extra:

*For bookings of vehicles in group PJAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group DSMR and XFAR, price of the ‘Young driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
25,00 €/day	300,00 €

• Express Line

The contract holder can purchase this extra to access our priority pickup service to obtain preferential assistance at our car rental desk.

• Price of the 'express line' extra:

Express line service charge
50,00 €

• Pickup outside of office hours (from 10 p.m. to 11 p.m.)

• Pickup outside of office hours (from 5 p.m. to 6 p.m.)

• Pickup outside of office hours (from 8 p.m. to 9 p.m.)

• Pickup outside of office hours (from 7 p.m. to 8 p.m.)

Record Go offers a pickup service outside of office hours. To guarantee this service, the customer must choose prepayment as the payment method, and the holder of the booking must notify Record Go of their flight number at the time of making the booking or prior to the pickup date. The holder of the booking has 40 minutes to get to the office after their flight has landed.

• *Ibiza and Menorca offices:

At the Ibiza and Menorca offices, Record go offers pickup outside office hours, from 11 p.m. to 1 a.m., from 1 June to 31 October.

• Pickup outside of office hours (from 11 p.m. to 3 a.m.)

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).
 

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight or train was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).

The person who made the booking has a margin of 40 minutes to show up at the office after their flight has landed.

• Price of the 'pickup outside of office hours’ extra:

Charge for pickup outside of office hours
40,00 €

• Flight diversion:

If the flight lands in an airport other than that indicated on the booking, the customer can pick up a vehicle from that airport, provided that Record Go has an office at that site, and subject to vehicle availability.

Flight diversion charge
40,00 €

• Cross-border (Temporarily suspended)

• Cross-border

If the contract holder and the authorised drivers wish to drive or embark between the islands of Mallorca, Menorca and Ibiza, they can do so if they contract the ‘Cross border’ extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Record go does not permit cross-border rentals. By exception, Record go can authorise driving in France, Spain, Gibraltar and Andorra if the contract holder purchases the 'Cross border' extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Record go does not permit cross-border rentals. By exception, Record go can authorise driving in France, Portugal, Gibraltar and Andorra if the contract holder purchases the 'Cross border' extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Price of the 'Cross-border' extra: 

	PER DAY	MINIMUM	MAXIMUM
PER RENTAL	9,00 €	18,00 €	90,00 €

If the "cross-border" extra is not purchased and the vehicle is driven outside of the territory authorised by Record go, Record go will apply a penalty fee of €200 in addition to the corresponding coverage cancellation and consequences stipulated in point 1 "Obligations of the contract holder in relation to the vehicle".

If the contract holder has not taken out Total Comfort coverage but has purchased the "Cross-border' extra, and has a breakdown or accident while abroad, the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation fees to return the vehicle to the nearest Record go rental office.

• Electronic toll (E-toll)

In Portugal, many roads are subject to an electronic toll system called ‘Via verde’.

 On these roads, the tolls are electronic only, and there’s no traditional toll option. 

This means that when driving on these so-called Via Verde roads, it will be necessary to activate the electronic toll service.

The non-payment of a toll will incur a fine. The fine will be 10 times the amount of the toll, with a minimum of €25.

That’s why for our clients’ convenience, all Record go vehicles are equipped with a transponder, an electronic device which allows automatic payment of the toll fee.

The device transmits the identification code associated with the vehicle and allows Record go to carry out the automatic payment of the client’s toll fee.

Price of the 'Electronic toll (E-toll)' extra:

AMOUNT PER DAY	MAXIMUM PER RENTAL
1,85 €	18,50 €

If you don’t contract the ‘Electronic toll’ extra, Record go will not be held liable for the use of the service. In addition:

• The client will not be able to use this device and will have to pay the toll fees directly to Via verde.

• In the event that the contract holder is fined for using the electronic toll service without having it activated in the rental contract, Record go is legally bound to identify them and provide the Via Verde authorities with their personal information, so they will receive the penalty imposed for its payment to their home address.

For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.

Service activation conditions

• The activation of this service requires a preauthorisation block of €100 on the client’s card to pay for the tolls used during the rental period.

• When the vehicle is returned, Record go will refund the client the amount of the preauthorisation not used on toll fees.

Depending on the card issuer, the release of the pre-authorisation amount may take a maximum of 30 calendar days after the end date of the rental contract to appear on the contract holder’s bank statement.

• If the holder contracts this extra, payment can only be made by credit card. Payment with debit cards will not be accepted.

Basic coverage with excess is included in the rental price.

Only drivers expressly authorised by Record Go in the rental agreement are covered by the basic coverage with excess. 

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

The basic coverage with excess includes the following aspects:

• Coverage of collision damage and theft WITH excess (CDW and TP)

Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages, losses, or theft of the rented vehicle.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement.

If the contract holder/driver does not follow the procedure established by Record go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.Obligations of the contract holder and authorised drivers in relation to the rented vehicle) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.

The following table displays the excess and total excess amounts for each vehicle group:

Car Class	ACRISS	CDW/TP - Excess	Total excess
MINI	MBMR	1.100 €	14.683,76 €
MINI	MTMR	1.100 €	11.679,67 €
ECONOMY	EDMR	1.100 €	20.659,29 €
COMPACT	CDMR	1.400 €	20.951,25 €
COMPACT	CGAR	1.400 €	28.409,28 €
INTERMEDIATE	ISAR	1.400 €	31.188,40 €
COMPACT	CWMR	1.400 €	22.162,01 €
COMPACT	CDAH	1.400 €	30.160,00 €
INTERMEDIATE	JGAH	2.000 €	38.473,27 €
5 + 2	IVMR	1.400 €	29.488,22 €
INTERMEDIATE	IGMR	1.400 €	29.195,70 €
INTERMEDIATE	IGAR	1.400 €	24.985,83 €
COMPACT	CVMR	1.400 €	21.651,77 €
7 SEATER	FVMR	2.000 €	22.585,51 €
9 SEATER	SVMR	2.000 €	42.033,13 €
GREEN	MBAE	2.000 €	23.123,46 €
GREEN	MDAE	2.000 €	23.259,29 €
GREEN	MTAE	2.000 €	26.556,35€
PREMIUM	PVAR	2.000 €	26.700,00 €
PREMIUM	FDAH	2.000 €	40.559,79 €
PREMIUM	PFAR	2.000 €	42.320,00 €
PREMIUM	PJAR	2.000 €	43.700,00 €
PREMIUM	PDAH	4.000 €	50.773,31 €
PREMIUM	XFAH	4.000 €	83.002,37 €
PREMIUM	XFAR	4.000 €	59.393,37 €
PREMIUM	PFAH	4.000 €	45.571,50 €
PREMIUM	XGAR	2.000 €	43.700,00 €
PREMIUM	DSMR	4.000 €	32.054,11 €

For bookings of vehicles in group XGAR, ISAR and DSMR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

For bookings of vehicles in group ISAR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

For bookings of vehicles in group ISAR, XFAR and DSMR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

For bookings of vehicles in group XFAR and DSMR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

• Basic roadside assistance

The Roadside Assistance service included in the basic cover provides a 24-hour roadside assistance service.

This service, which includes towing, recovery and roadside repair, will always incur a cost.

Exceptions. Services exempt from cost:

• The towing service, only if there is no spare wheel or wheel repair kit in the vehicle.

• Vehicle replacement at a Record go office (subject to availability).

Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+34 964 63 15 46) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+351 21 370 31 86) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Towing service fees:

Service provided in the same province in which the vehicle was rented:	180,07 €
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office)
- Distance <50 km	229,24 €
- Distance >49 kms /<200 kms	429,52 €
- Distance >199 kms /< 400 kms	500,56 €
- Distance >399kms	700,46 €

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PFAH and PVAR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR and DSMR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in group  XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in group XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PVAR, XFAR, DSMR, PDAH and XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XFAR, DSMR, PFAH and XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by  the Total Comfort Cover.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Total Comfort Cover includes the following aspects:

• Coverage of collision damage WITHOUT excess: 

If the contract holder follows the procedure established by Record go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

• Coverage of damages due to theft WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

• Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.

• Mileage limit extension

The mileage limit before returning to our branches to review the vehicle is extended from 2,000 to 3,000 km. 

• Removal of the mileage limit on the 'F/F Limited km' rate

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover, the mileage limit on the rate is extended to 3,000 km.

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover, the mileage limit on the rate is extended to 2,000 km.

• Inclusion of the ‘Senior driver’ supplement

If the contract holder is 70 years of age or older and contracts Total Comfort, the supplement for a senior driver is included in the price of the booking.

• Premium roadside assistance 

The premium roadside assistance included in Total Comfort Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

• In the event of breakage, loss, violent or non-violent theft of the keys or leaving the keys inside the vehicle, Record go will not take responsibility for the cost of roadside assistance service, since these incidents are not covered by Total Comfort Coverage.

• If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.

• Cases in which it is compulsory for the contract holder to take out Total Comfort Cover to rent the vehicle:

• Payment method: If the contract holder makes the payment with an American Express card

• The contract holder is not the main driver 

Coverage exceptions. Total Comfort Cover excludes:

• Circumstances in which the loss or damage was caused by a breach or violation of the obligations and terms and conditions established in this rental agreement (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle).

• Circumstances in which the loss or damage was caused by natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by a modification to the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure that involves the action of any existing official aid agencies.

• Loss of vehicle documentation.

• Loss of the vehicle’s number plate.

• Breakage, loss, violent or non-violent theft of the keys or leaving the keys inside the vehicle

• Damage to the undercarriage

• Damage to the clutch

• Damage to the engine

• Special cleaning

• Wrong fuel

• Damages to optional extras (GoPad, child car seats...)
   

• Damages to further equipment (rear shelf, spare wheel, antenna, warning triangle, vest...)

• Damages to upholstery
   

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Total Comfort Coverage

GROUP OF VEHICLE	Minimum per rental	2 days	3 days	4-6 days/per day	7 days/per day	8-10 days/per day	11-12 days/per day	13-20 days/per rental	21+ days/per rental	Pre-authorization if Total Comfort coverage is not taken out
MBMR, MTMR, EDMR MBMR, EDMR	69,00€	36,00€	24,00€	22,42€	21,92€	21,72€	21,22€	254,64€	279,30€	1.100€
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CWMR, CDAH CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	74,00€	38,50€	25,67€	23,44€	22,94€	22,26€	21,76€	261,09€	286,01€	1.400€
FVMR, SVMR SVMR FVMR, SVMR, MBAE FVMR, SVMR, MDAE, MBAE MDAE, MBAE FVMR, SVMR, MDAE, MBAE, MTAE MDAE, MBAE	89,00€	46,00€	30,67€	26,13€	25,18€	24,35€	23,08€	286,21€	313,97€	2.000€
PFAR FDAH, PVAR PJAR FDAH, JGAH XGAR PVAR, PFAR, PJAR, JGAH	107,00€	55,00€	36,67€	31,15€	30,12€	28,96€	28,46€	341,56€	374,37€	2.000€
PFAH, PDAH, XFAH, XFAR, DSMR PFAH, PDAH, PFAH, XFAH, XFAR, DSMR DSMR PFAH	128,40€	66,00€	44,67€	37,39€	37,39€	34,76€	34,76€	409,87€	449,24€	4.000€

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PVAR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by  the Total Comfort Cover Premium.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Total Comfort Cover Premium includes the following aspects:

• Coverage of collision damage WITHOUT excess: 

If the contract holder follows the procedure established by Record go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

• Coverage of damages due to theft WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

• Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.

• Breakage, loss, violent or non-violent theft of the keys or leaving the keys inside the vehicle

• Special cleaning

• Wrong fuel

• Mileage limit extension

The mileage limit before returning to our branches to review the vehicle is extended from 2,000 to 3,000 km. 

• Removal of the mileage limit on the 'F/F Limited km' rate

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover Premium, the mileage limit on the rate is extended to 3,000 km.

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover Premium, the mileage limit on the rate is extended to 2,000 km.

• Inclusion of the ‘Senior driver’ supplement

If the contract holder is 70 years of age or older and contracts Total Comfort, the supplement for a senior driver is included in the price of the booking.

• Premium roadside assistance 

The premium roadside assistance included in Total Comfort Cover Premium offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exception:

• If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.

Coverage exceptions. Total Comfort Cover Premium excludes:

• Circumstances in which the loss or damage was caused by a breach or violation of the obligations and terms and conditions established in this rental agreement (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle).

• Circumstances in which the loss or damage was caused by natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by a modification to the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure that involves the action of any existing official aid agencies.

• Loss of vehicle documentation.

• Loss of the vehicle’s number plate.

• Damage to the undercarriage

• Damage to the clutch

• Damage to the engine

• Damages to optional extras (GoPad, child car seats...)
   

• Damages to further equipment (rear shelf, spare wheel, antenna, warning triangle, vest...)

• Damages to upholstery
   

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Total Comfort Cover Premium

GROUP OF VEHICLE	Minimum per rental	2 days	3 days	4-6 days/per day	7 days/per day	8-10 days/per day	11-12 days/per day	13-20 days/per rental	21+ days/per rental	Pre-authorization if Total Comfort coverage is not taken out
MBMR, MTMR, EDMR MBMR, EDMR	75,00€	39,00€	26,00€	24,92€	24,42€	24,22€	23,72€	284,64€	331,80€	1.100€
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CWMR, CDAH CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	80,00€	41,50€	27,67€	25,94€	25,44€	24,76€	24,26€	284,64€	331,80€	1.400€
FVMR, SVMR SVMR SVMR, PVAR FVMR, SVMR, MDAE, MBAE FVMR, SVMR, MBAE MDAE, MBAE FVMR, SVMR, MDAE, MBAE, MTAE MDAE, MBAE	95,00€	49,00€	32,67€	28,63€	27,68€	26,85€	26,35€	316,21€	366,47€	2.000€
PJAR XGAR PFAR, PJAR, PVAR PVAR	112,00€	58,00€	38,67€	33,65€	32,62€	31,46€	30,96€	371,56€	426,87€	2.000€

If the contract holder has purchased a coverage with the provider of his/her bank card or with a third party to cover the damages caused by a collision or theft of the vehicle, he/she can take out the Fast Cover at the car rental desk.  

The Fast Cover includes the following aspects:

• Elimination of pre-authorization

The pre-authorization amount corresponding to the type of rented vehicle will not be blocked on the contract holder's bank card.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle.

• Coverage of collision damage and theft WITH excess (CDW and TP)

Consult the features of this coverage in section 4.3.1 Basic coverage with excess.

• Premium roadside assistance 

The premium roadside assistance included in Fast Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

• Record go will not take responsibility for the cost of roadside assistance service in the event of damage, loss or theft (with violence) of the keys, or leaving the keys inside the vehicle, since these incidents are not covered by the Fast Cover .

• If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.

• Mileage limit extension

• Removal of the mileage limit on the 'F/F Limited km' rate

If the contract holder has booked the 'F/F Limited km' rate and contracted Fast Cover, the mileage limit on the rate is extended to 3,000 km.

If the contract holder has booked the 'F/F Limited km' rate and contracted Fast Cover, the mileage limit on the rate is extended to 2,000 km.

GROUP OF VEHICLE	Minimum per rental	2 days/per day	3 days/per day	4-6 days/per day	7 days/per day	8-12 days/per day	13-20 days/per rental	21+ days/per rental
MBMR, MTMR, EDMR MBMR, EDMR	25,00 €	12,50 €	11,50 €	9,95 €	9,95 €	8,95 €	107,40 €	114,22 €
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, CDAH CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	35,00 €	17,50 €	14,50 €	10,95 €	10,95 €	9,95 €	119,40 €	126,65 €
FVMR, SVMR SVMR FVMR, SVMR, MBAE FVMR, SVMR, MDAE, MBAE MDAE, MBAE FVMR, SVMR, MDAE, MBAE, MTAE MDAE, MBAE	40,00 €	20,00 €	18,50 €	11,95 €	11,95 €	10,95 €	131,40 €	141,31 €

Comments

To contract this coverage the holder of the contract must provide us with their insurance policy number.

Restrictions

The Fast Cover is not available for bookings of vehicles in groups PFAR, PVAR, PJAR and PFAH.

The Fast Cover is not available for bookings of vehicles in group PFAR.

The Fast Cover is not available for bookings of vehicles in groups PFAR, XGAR and DSMR.

The Fast Cover is not available for bookings of vehicles in group PJAR.

The Fast Cover is not available for bookings of vehicles in group XFAH.

The Fast Cover is not available for bookings of vehicles in groups PVAR, PFAR, DSMR, XFAR, FDAH, PDAH and XFAH.

The Fast Cover is not available for bookings of vehicles in groups PFAR, DSMR, XFAR, PFAH, JGAH and XFAH.

If the holder purchases this coverage, payment will only be accepted by credit card. Payment by debit card will not be accepted.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by  the Easy Cover.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Easy Cover includes the following aspects:

• Reduction of pre-authorization

Only a reduced pre-authorization (€ 400) will be blocked on the contract holder's bank card.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle.

If the contract holder/driver does not follow the procedure established by Record go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.Obligations of the contract holder and authorised drivers in relation to the rented vehicle) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.

• Coverage of collision damage and theft WITH excess (CDW and TP)

Consult the features of this coverage in section 4.3.1 Basic coverage with excess.

• Damage to tyres (including punctures), rims, mirrors and windscreens.

• Premium roadside assistance 

The premium roadside assistance included in Easy Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record Go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

• Record go will not take responsibility for the cost of roadside assistance service in the event of damage, loss or theft (with violence) of the keys, or leaving the keys inside the vehicle, since these incidents are not covered by the Easy Cover.

• If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.