General terms and conditions
The contractual relationship between the customer and the company Record Go Italia S.r.l. (hereinafter also ‘Record go’), with registered office in Lagundo (BZ), via Josef Weingartner 4 CAP 39022, VAT no. 03191280217, (REA: BZ 239691), in the person of its pro tempore legal representative, is governed by the following documents:
i) The Rental Agreement, containing all the special conditions applicable to the Customer.
ii) The booking confirmation email;
iii) These Rental Terms and Conditions with annexes.
The contract holder is directly and jointly responsible for ensuring that the main driver, or other authorised additional drivers, comply with the contractual obligations stipulated below while driving the rented vehicle.
The contract holder, or the drivers authorised by them to drive the rented vehicle, shall hereinafter be referred to jointly and severally as the ‘Customer’.
If Record go believes that any of the following obligations have been breached, it reserves the right to take the relevant legal action, such as repossessing the rented vehicle from the contract holder and/or legally demanding its return.
The rental invoice shall be in the name of the contract holder and cannot be changed once the contract has been issued. Customers requesting an invoice in the name of a company must communicate this before concluding the rental agreement.
Inspect the vehicle before leaving the car park and inform Record go of any discrepancies in relation to the condition of the vehicle as described in the section of the contract entitled ‘Information and Damage Check Annex’, i.e. detecting a discrepancy in the list of accessories in the vehicle and damage that was not indicated, or was incorrectly indicated, in the previously signed rental contract.
Sign the ‘Collection’ section of the ‘Information and Damage Check Annex’ of the contract as proof of acceptance of the vehicle's condition at the time of collection. The signing of the rental agreement implies the customer's acceptance of the list of accessories in the vehicle and the description of damage in the section of the agreement entitled ‘Information and Damage Check Annex’. Any damage not specified in the contract shall be considered new damage and shall be attributable to the contract holder. In the event of breakage or loss of any accessory or additional equipment marked as being present in the vehicle, the contract holder shall be liable for the replacement cost.
If requested, a duly approved child seat is provided for hire together with a monitoring device, for the specific fee notified in advance to the Customer and set out in the Rental Contract
limited to the duration specified therein.
The customer will personally examine that the car seat and monitoring device are suitable for the agreed use, in working order and installed in the car.
The customer declares that he/she exonerates and releases Record go from any type of responsibility for any type of damage that may be caused to themselves, third parties or the child transported in the car seat, as a result of the incorrect use and/or incorrect assembly of the car seat and/or the monitoring device.
In the event of loss/theft/damage of the car seat and/or the monitoring device, Record go reserves the right to charge the costs as quantified in the price list pro tempore in force.
The customer is obliged to use the vehicle in accordance with the following terms and conditions of use:
-
Notify Record go in the event of any technical faults in the rented vehicle: fluid level (oil, water), tyre pressure, etc.
-
In the event of a claim, engine failure or breakdown, regardless of the insurance cover taken out, follow the procedure laid down by Record go:
-
Do not repair the vehicle without prior consent from Record go;
-
Do not request a breakdown service without prior consent from Record go.
-
Do not leave the rented vehicle without taking the necessary measures to protect it and always remain with the vehicle until the towing service arrives.
-
Notify Record within a maximum of 24 hours of the claim and any damage (with or without third parties) caused to the rented vehicle. Record go will assess the situation and determine the most appropriate solution: the driver will be instructed to go to the rental office to collect a replacement vehicle; the vehicle will be repaired at the scene of the accident or, if it cannot be repaired, a tow truck will be sent to tow the rented vehicle to the nearest Record go office and a replacement vehicle will be delivered to the contract holder.
-
In addition, only in the event of an accident, the driver must duly complete the accident or damage report, present it to the Record go office when returning the rented vehicle, and send a copy of the report to [email protected]. The accident report must indicate the circumstances, place, date and time of the accident, as well as any witnesses and the full contact details of any third parties involved.
In the event of non-delivery of the duly completed damage report, or in the event of negligence on the part of the customer, Record go reserves the right not to deliver a replacement vehicle.
Moreover, the insurance cover may no longer be valid.
Record go will process accident claims, notify the contract holder of the appropriate action to be taken, and offer advice in the event of injury and/or if a summons is received. Record go will charge the contract holder € 50 as an accident processing fee (DAF) for this accident management, damage control and advice service.
If the contract holder has purchased our Total Comfort cover, Record go will not charge for this service.
-
In the event of theft or robbery of the rented vehicle, regardless of the insurance cover taken out, follow the procedure laid down by Record go:
-
Notify the competent authorities immediately and file a report. If this document, in its original, is not sent to Record go, your insurance cover may be cancelled.
-
Notify Record go of the theft or robbery of the rented vehicle within a maximum of 24 hours.
-
The keys of the rented vehicle must be handed over to Record within a maximum of 24 hours. If the contract holder does not hand over the keys, they will be required to pay Record go the full amount of the excess on the vehicle. This clause only ceases to apply if the police report indicates that the vehicle keys were stolen.
-
Respect traffic rules. Traffic violations constitute an offence and the driver may incur fines and penalties as prescribed by applicable laws. In addition, if the driver incurs a traffic fine during the rental period, Record go will charge the contract holder for the management and administration of the fine for each offence/fine received (See further information in section 4.4). Respect the speed limits set for each type of vehicle.
-
The Customer is responsible for driving the rented vehicle correctly in accordance with Italian law. Any damage to the rented vehicle as a result of driving in the opposite lane shall be considered negligence. The contracted cover will therefore lose its validity and the contract holder will be liable for all costs arising therefrom.
-
Having sufficient knowledge to drive the rented vehicle correctly
The customer is responsible for knowledge for and driving of the rented vehicle correctly, especially with regard to operating the gear changes. Any damage to the vehicle as a result of a gear shift error will be considered negligence. The contracted cover will lose its validity and the contract holder will be liable for any costs arising.
-
Return the rented vehicle with the keys, accessories and extras in the same working order and in the tidy and clean condition in which they were delivered. If the contract holder returns the rented vehicle in a condition other than that specified by Record go at the time of collection in the 'information and damage check annex' section of the contract, the contract holder will be responsible for any alterations made and for any missing documentation or accessories and, depending on the type of cover purchased (see the types of cover offered by Record go to section '4. Extras, accessories, charges and cover'), incurring additional costs due to a breach of the terms and conditions of the contract, charged by Record go pursuant to Art. 1588 of the Civil Code
-
If the contract holder has purchased cover with their bank account provider or through a third party, Record go may legitimately charge the corresponding amount up to the maximum limit of the excess, withholding the amount from the security deposit tied to the release of the car. The contract holder shall request reimbursement of the amount from their credit card or third-party provider.
-
Ask Record go staff to check the condition of the rented vehicle and to sign the ‘Return’ section of the ‘Information and damage check annex’ of the contract as proof of acceptance of the vehicle's condition upon return. If the customer does not ask Record GO staff to check the vehicle when it is returned, this implies that the vehicle can be checked in their absence.
-
Return the rented vehicle within office hours.
-
Return the vehicle at the agreed place, date and time. Record go offers a 60-minute grace period for the return of the rented vehicle in relation to the collection time. However, this grace period must be determined and requested when concluding the rental agreement and selecting the vehicle return time.
-
In the event of delayed return of the rented vehicle, the cover purchased shall be considered null and void and Record go shall charge a penalty for each day of delay in returning the vehicle. In addition to this fee, the contract holder must also pay the daily rental fee (see the fee table in section '4. Extras, Accessories, Charges and covers').
-
The customer must return the rented vehicle to the office indicated at the time of collection. If the contract holder returns the rented vehicle to an office other than the one where the vehicle was collected, Record go shall apply the corresponding penalty (see the fee table in section '4. Extras, Accessories, Charges and covers').
-
Inspect the vehicle before returning the keys and ensure that no personal belongings have been left inside. Record go is not liable for loss of or damage to personal belongings left inside the vehicle during or after the rental period. The contract holder shall be solely responsible for these items, which shall be destroyed if they are not collected by the contract holder or another person authorised by them within three months of termination of the contract. If the renter requests the return of its goods by courier, it shall be responsible for and pay the shipping and associated costs, where applicable.
If the contract holder returns the vehicle after office hours, the following Record go instructions must be followed.
Returns outside office hours take place between 22:00 and 8:00. In this case, it is not necessary for the contract holder to carry out any paperwork or processes with Record go's staff. The vehicle keys must be deposited in the key-return box located at our offices in the car park.
In this case, the contract holder will continue to be responsible for the rented vehicle until the rental office reopens. If the contract holder fails to comply with the instructions to return the vehicle outside office hours, they shall continue to be responsible for the rented vehicle until Record go has access to the vehicle. The vehicle shall be inspected in the absence of the Customer, who hereby accepts the charges on the state and condition of the delivered vehicle with regard to bodywork, mechanical parts and cleanliness. It is therefore recommended that the customer take pictures of the vehicle that clearly show the place and time of return and the condition of the vehicle in order to allow the contractual parties to operate in good contractual faith.
Failure to comply with any of the obligations described below shall result in forfeiture of the contractual cover, so that the contract holder shall be liable to pay compensation for the damage caused to the rented vehicle, the cost of the tow truck, the return of the vehicle, the additional cost of immobilising the rented vehicle until its recovery (in accordance with the penalty table in Section 4.4) the penalties and all other expenses incurred, up to the total amount of the deductible.
The following cases of loss of cover and rights are expressly detailed and communicated to the customer during the booking process, highlighting key information, so that the information can be considered accepted.
- Do not drive the vehicle while under the influence of alcohol, drugs or any other substance that may affect your ability to drive. Record go accepts no liability for any accident or damage to property caused by the rented vehicle if at the time of the accident the driver was driving under the influence of alcohol, drugs or any other substance that could affect driving ability. The mere fact of driving under the influence of any of the aforementioned substances shall constitute sufficient grounds for holding the contract holder liable for any damage, regardless of whether the influence of the aforementioned circumstances has been proven in the damage liability.
- The rented vehicle must only be driven by drivers expressly authorised by Record in the rental agreement.
- Do not drive the vehicle outside Italy or outside the Italian island where the vehicle was collected. In this regard, it’s not permitted to transport the rented vehicle on a ferry or any other type of maritime transport. In the event of a breach of this obligation, Record go will apply the corresponding penalty, the contracted cover will be cancelled and the contract holder will be liable for all costs incurred, including the cost of repatriating the vehicle.
- Fill the rented vehicle with the correct type of fuel, as indicated in the ‘Vehicle Information’ section of the contract and also next to the rented vehicle's tank cap. Using the incorrect fuel by accident shall constitute new damage and shall be attributable to the contract holder.
- Do not pour water or industrial or agricultural fuel (usually red) into the fuel tank. The presence of water or red diesel in the tank is considered negligence and the contract holder will be liable for same.
- Do not leave the vehicle without fuel and/or AdBlue or any other fluid necessary for the proper functioning of the vehicle. The vehicle will be delivered with a minimum level of AdBlue and, if necessary, the customer is responsible for fuelling.
- (Electric vehicles) Do not run out of battery
- Do not drive on unpaved, unauthorised or restricted roads.
- Do not drive with more than the number of persons stipulated in the registration certificate for the rented vehicle type.
- Do not use the vehicle as a means of public transport for passengers.
- Do not use the rented vehicle for illegal activities.
- Do not use the rented vehicle to participate in races, competitions or reliability or speed tests.
- Do not use the vehicle for commercial purposes, as a courier service, or for transporting goods or persons. In the case of vans (groups CKMR, NKMR, DKMR, IKMR, JKMR, SKMR and FKMR), rental is permitted on condition that the customer procures any permits, licences and authorisations that may be required for the transport of the goods, releasing Record Go from any liability and assuming the obligation to indemnify Record Go for any damage that such non-compliance may cause.
- Do not sublet the vehicle.
- Do not use the vehicle to tow other vehicles.
- Do not use the vehicle to transport animals.
- Do not use the vehicle to transport explosives.
- Do not use the vehicle to transport corrosive and/or toxic substances.
- Do not smoke inside the rented vehicle. If the vehicle smells of tobacco smoke, Record go will apply a penalty to cover the costs of handling, extraordinary cleaning and suspension of the vehicle (See Section 4.4 - Penalties).
- Do not park the rented vehicle in Record go car parks during the rental period.
- It is not permitted to disassemble or remove the seats of the rented vehicle.
- Do not leave the lights on or let the battery run down.
- Provide an accident report in case of damage and hand it in to the Record go office when returning the rented vehicle and send a copy of the accident report to [email protected] within a maximum period of 24 hours after the accident. The accident report should indicate the circumstances, place, date and time of the accident, possible witnesses and the full contact details of any third parties involved.
- If the vehicle is stolen, immediately inform the competent authorities and file a police report. Obtain the corresponding report signed by the police and return the vehicle keys or declare in the report that the keys were stolen.
- Mount snow chains correctly, use them properly and do not leave them mounted longer than necessary.
- Do not park the vehicle without the handbrake or any other safety device provided for this purpose.
-
The minimum age is 19.
The minimum age for renting a vehicle with Record go is 19.
If one of the authorised drivers on the rental agreement is 19 or 20 years old, they may only rent from the MBMR, EDMR, CDMR categories, and the junior driver surcharge will be applied to the rental price for each additional driver in this age group. -
Drivers between 21 and 24 years old.
If one of the authorised drivers on the rental agreement is 21 or 24 years of age, they may rent all categories and the junior driver surcharge will be applied to the rental price for each additional driver in this age group.
Record go accepts no liability for accidents or damage to property caused by the rented vehicle if the customer has deliberately provided Record go with incorrect information regarding their identity, address of residence or validity of their driving license.
Driving licenses sent by fax or photocopies will not be accepted.
The customer must be the main focus.
Should the customer fail to provide the documentation and information described below, Record go reserves the right to refuse to hire the vehicle:
The contract holder, and all authorised drivers in the contract, must present a valid national identity document (for EU residents only) or a passport or equivalent document as proof of identity (for non-EU residents).
Documents not written in Latin characters must be accompanied by an official, sworn translation.
Faxed or photocopied documents will not be accepted. Only the original physical document will be accepted.
For the rental of three- and four-wheeled vehicles (cars and scooters), all drivers listed in the contract must have a valid EU driving license type B or a driving license of a country party to international conventions, issued at least one year prior.
For the rental of two-wheeled vehicles (motorbikes), all drivers named in the contract must have a valid EU driving license, issued at least three years prior in the case of category B licenses, and at least one year prior in the case of category A1/A licenses.
If a temporary certificate is presented, if it does not indicate when the driving license was issued, the expired license must be presented to validate it, otherwise it will be understood to be less than one year old and the vehicle cannot be handed over.
Driving licenses issued by non-EU countries or a country not party to international conventions (cars only) must be accompanied by the international driving to be able to collect the vehicle. An international driving license will always be required for the rental of motorbikes with a non-EU license.
Driving licenses not written in Latin characters must be accompanied by the international driving license or must be presented together with its sworn translation.
If the driver has been resident in Italy for more than 6 months, they must show a valid Italian driving license, unless they shows a valid driving license from an EU or Schengen country.
Driving licenses sent by fax or photocopies will not be accepted. Only the original, valid physical driving license will be accepted, provided that its authenticity can be verified by our personnel prior to signing the contract.
Record go assumes no liability for any traffic fines issued to the driver due to the lack of the necessary license(s) to drive a vehicle in Italy. The driver is responsible for consulting and understanding the applicable regulations.
The contract holder and driver must provide Record go with their home address and optionally their temporary local address (flat, villa, hotel, etc.)
The addresses provided for the rental, both permanent and temporary residence, if requested by staff, must be proven and in the absence of proof, this could be grounds for refusal to rent or hand over the vehicle.
- Car seats and baby equipment.
- Current Italian legislation stipulates that all children up to 150 cm tall must wear a safety device in the vehicle, suitable for their weight, and of a type approved in accordance with the regulations laid down by the Ministry of Infrastructure and Transport.
- The contract holder and customer is solely responsible for installing the car seat. Under no circumstances does Record go accept any liability for the installation of a child seats in the rented vehicle.
- In the event of breakage, loss or violent or non-violent theft of the seat, the contract holder shall pay an additional €200 as replacement cost.
- Equipment subject to availability. If not booked in advance, these may not be available when collecting the vehicle.
- Not available for two- and three-wheeled vehicles (scooters) or vans.
- Types of car seats offered by Record go:
- Infant car seat (0-13 kg) (0-1 years)
- 360° swivel seat (0-18 kg) (0-4 years)
- Forward facing infant car seat (9-18 kg) (1-4 years)
- High back seat (15-36 kg) (4-12 years)
- Travel cot (0-3 years)
- Pram (0-15 kg)
- Price of the ‘Child car seats ' extra:
PER DAY | MINIMUM PER RENTAL | MAXIMUM PER RENTAL | |
---|---|---|---|
High back booster seat | 10,95 € | 21,90 € | 131,40 € |
Forward Facing Child Seat | 10,95 € | 21,90 € | 131,40 € |
360° rotating seat | 12,95 € | 25,90 € | 155,40 € |
Infant car seat | 12,95 € | 25,90 € | 155,40 € |
Travel Cot | 12,95 € | 25,90 € | 155,40 € |
Baby buggy | 12,95 € | 25,90 € | 155,40 € |
- GoPad (7'' Samsung Tablet + WiFi + GPS + Experiences)
- Features:
- Functions: GPS, map (even without connection), MiFi function (wireless router to give internet access to devices connected to the network), browser with unlimited data, travel and business guide, travel tips.
- Compatibility: compatible with any device with Wi-Fi.
- Internet speed: 4G
- Games
- In the event of breakage or loss of the GoPad or any of its accessories during the rental period, the contract holder shall be liable for payment of the corresponding replacement fee:
- Tablet: € 220,
- case: € 15,
- stand: € 15,
- USB cable: € 3,
- wall charger: € 12,
- car charger: € 8,
- charger case: € 4.
- Equipment subject to availability. If not booked in advance, these may not be available when collecting the vehicle.
- Not available for two- and three-wheeled vehicles (scooters) or vans.
- GoPad rate:
PER DAY | MAXIMUM PER RENTAL |
---|---|
8,95 € | 107,40 € |
- MiFi (portable Wi-Fi)
- Features:
- Functions: 2 GB per day
- Compatibility: compatible with any Wi-Fi device.
- Internet speed: 4G.
- In the event of breakage, theft or loss of the MiFi or any of its accessories during the rental period, the contract holder must pay the corresponding replacement fee: device € 220, case € 15, stand € 15, USB cable € 3, wall charger € 12, car charger € 8, charger case € 4.
- 'MiFi' rate:
1 day | 2 days/per day | 3-6 days/per day | MAXIMUM PER RENTAL |
---|---|---|---|
15,00€ | 12,50€ | 10,00€ | 70,00€ |
- Snow chains:
- In the event of broken or lost snow chains, the contract holder shall pay the replacement cost: € 50
- The availability of snow chains is not guaranteed. Inquire at the counter when the contract is issued.
- Price for the extra ‘Snow chains’:
1 day | 2 days/per day | 3-4 days/per day | 5-6 days/per day | 7 day/per day | MAXIMUM PER RENTAL |
---|---|---|---|---|---|
19,95€ | 17,45€ | 13,95€ | 11,95€ | 9,95€ | 69,95€ |
- Higher category car UPGRADE
The customer can purchase this extra at the counter to upgrade their vehicle.
In the event of contracting the extra 'Upgrade', if the contract holder has not selected the Total Comfort Cover, Record go will hold the pre-authorisation amount corresponding to the vehicle group to which the contract holder has upgraded and the customer will be liable up to the excess amount corresponding to that vehicle group.
- Vehicle choice
The contract holder has the option of contracting this extra to choose a vehicle model from the models available within the contracted category. Subject to availability.
- Additional driver supplement
- Price of the extra 'additional driver':
- Record go allows a maximum of 3 additional drivers per car.
PER DRIVER, PER DAY | MAXIMUM PER DRIVER, PER RENTAL |
---|---|
8,95 € | 107,40 € |
- Junior driver supplement (under 21 years old)
AMOUNT PER DAY | MAXIMUM SUPPLEMENT PER RENTAL |
---|---|
10,95 €/day | 131,40 € |
This supplement only allows the driver to drive the vehicle groups MBMR, EDMR, CDMR.
- Young driver supplement (21 to 24 years old inclusive)
AMOUNT PER DAY | MAXIMUM SUPPLEMENT PER RENTAL |
---|---|
8,95 €/day | 107,40 € |
For vehicles in the groups PFAH, LTAR, PFAC, PQAR, PFAR, IXAH, XFAR, PDAH, JGAH, SVAR and PVAR, 'Young driver' supplement rate:
AMOUNT PER DAY | MAXIMUM SUPPLEMENT PER RENTAL |
---|---|
25,00 €/day | 300,00 € |
- Express line
- Record go offers collection service outside office hours.
'Collection outside office hours' supplement rate
Price of the 'pickup outside of office hours’ extra:
Charge for pickup outside of office hours |
---|
40,00 € |
- Changes to flight/train:
In all other cases, the customer shall pay a fee of € 40.00.
- One way
Under no circumstances may the vehicle be returned to an office other than the one indicated in the contract.
In the event that a vehicle is returned to a different office and the One Way extra was not purchased, or returned to a different office than the one indicated on the contract at the time of purchasing the One Way extra, Record go will charge a penalty (See 4.4 Penalties) .
None of the following covers includes theft, loss or damage to the driver's personal effects.
Basic cover with excess is included in the rental price.
Only drivers expressly authorised by Record go in the rental agreement are covered by the basic cover with excess.
The cover is only valid during the rental period. If the vehicle is returned late, the cover expires.
The Basic cover with excess includes the following:
- Collision and theft cover WITH excess (CDW and TP)
- Partial exemption from liability for collision damage or theft, reducing the contract holder's financial liability for damage to or theft of the rented vehicle.
- In the event of damage to the rented vehicle, the contractual partner shall be liable for payment of the damage generated up to the limit of the deductible corresponding to the rented vehicle group, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement.
- If the contract holder/driver does not follow the procedure established by Record go in the event of damage to the vehicle or theft of the vehicle (see section 3.3 and 3.4) or violates any of the terms or conditions of the rental agreement, the basic cover with excess shall be cancelled and the contract holder shall be liable to pay the total amount of the excess corresponding to the rented vehicle group.
The table below shows the deductibles and total deductible amount for each vehicle group:
Car Class | ACRISS | CDW/TP - Excess | Excess with TCC | Total excess |
---|---|---|---|---|
2 RUEDAS | EYAZ | 550 € | 50€ | 2.601,50 € |
2 RUEDAS | HYAZ | 650 € | 50€ | 4.235,00 € |
3 RUEDAS | CYAZ | 750 € | 50€ | 7.713,00 € |
MINI | MBMR | 900 € | 0€ | 14.683,76 € |
MINI | MTMR | 900 € | 0€ | 11.679,67 € |
MINI ELECTRIC | MDAE | 1.800 € | 0€ | 31.399,50 € |
MINI ELECTRIC CABRIO | MTAE | 1.800 € | 0€ | 34.539,45 € |
MINI SPORT | NBMR | 1.200 € | 0€ | 23.900,00 € |
ECONOMY | EDMR | 900 € | 0€ | 20.659,29 € |
ECONOMY | EDAR | 900 € | 0€ | 24.889,30 € |
COMPACT | CDMR | 1.200 € | 0€ | 20.951,25 € |
COMPACT | CGMR | 1.200 € | 0€ | 28.409,28 € |
COMPACT | CGAR | 1.200 € | 0€ | 28.409,28 € |
INTERMEDIATE | ISAR | 1.200 € | 0€ | 31.188,40 € |
INTERMEDIATE | IGAR | 1.200 € | 0€ | 30.188,40 € |
INTERMEDIATE | JGAR | 1.200 € | 0€ | 31.188,40 € |
COMPACT ESTATE | CWMR | 1.200 € | 0€ | 22.162,01 € |
COMPACT | CDAH | 1.200 € | 0€ | 30.160,00 € |
INTERMEDIATE | IGMR | 1.200 € | 0€ | 29.195,70 € |
VAN | CVMR | 1.200 € | 0€ | 29.195,70 € |
5 + 2 | IVMR | 1.800 € | 0€ | 29.488,22 € |
INTERMEDIATE | JGAH | 1.800 € | 0€ | 38.473,27 € |
COMPACT | IGAH | 1.200 € | 0€ | 35.000,00 € |
COMPACT | IXAH | 1.800 € | 0€ | 44.709,50 € |
9 SEATER | SVMR | 1.800 € | 0€ | 42.033,13 € |
9 SEATER | SVAR | 1.800 € | 0€ | 41.557,00 € |
7 SEATER | FVAR | 1.800 € | 0€ | 51.979,01 € |
7 SEATER | FVMR | 1.800 € | 0 € | 22.585,51 € |
VAN | CKMR | 800 € | 200 € | 28.530,00 € |
VAN | NKMR | 800 € | 200 € | 33.403,13 € |
VAN | DKMR | 600 € | 200 € | 36.075,38 € |
VAN | IKMR | 600 € | 200 € | 37.518,40 € |
VAN | JKMR | 600 € | 200 € | 40.144,68 € |
VAN | SKMR | 600 € | 200 € | 40.947,58 € |
VAN | FKMR | 600 € | 200 € | 41.766,53 € |
VAN | PKMR | 1.000 € | 200 € | 41.766,53 € |
PREMIUM | PTAR | 1.800 € | 0 € | 30.693,44 € |
PREMIUM | JVAR | 1.800 € | 0 € | 40.662,00 € |
PREMIUM | PFAR | 1.800 € | 0 € | 48.218,50 € |
PREMIUM | PDAH | 1.800 € | 0€ | 45.919,50 € |
PREMIUM | PVAR | 1.800 € | 0€ | 43.900,00 € |
PREMIUM | LTAR | 4.000 € | 1.000 € | 70.671,44 € |
PREMIUM | XFAR | 4.000 € | 1.000 € | 58.871,34 € |
PREMIUM | PQAR | 4.000 € | 1.000 € | 67.844,70 € |
GREEN PREMIUM | PFAC | 4.000 € | 1.000 € | 70.212,19 € |
HYBRID PREMIUM | PFAH | 4.000 € | 1.000 € | 84.049,02 € |
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. You will be sent an evaluation report with detailed costs and how they were calculated, as well as proof of the damages. In the event of a dispute, the Contract Holder may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the contract holder may file a complaint with the competent court or consumer protection authority.
Basic roadside assistance
The Roadside Assistance service included in the basic cover provides a 24-hour breakdown service.
This service, which includes towing, recovery and roadside repair, is the customer's responsibility, except in the case of Art. 4.3.4.
Please note that if the customer requests assistance but then decides that it is no longer needed, they must call the Record go service number to cancel the service. If it is not cancelled, they will have to pay the applicable towing service fees to cover the costs incurred by the provider, depending on the distance.
Rates for towing services:
Service carried out in the same province where the vehicle was rented: € 237 Service provided in the province other than that in which the vehicle was rented: (Charges based on distance from the nearest Record Go office)
Service provided in the same province in which the vehicle was rented: | 237 € |
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office) | |
- Distancia <50 Km | 302 € |
- Distancia ≥ 50 Km /<200 Km | 566 € |
- Distancia ≥ 200 Km /< 400 Km | 660 € |
- Distancia ≥ 400 Km | 924 € |
If the contract holder purchases this cover, the deductible applicable to the basic cover is waived.
For bookings of vehicle groups PFAC, LTAR, PQAR, XFAR, PFAH, the Total Comfort cover reduces the excess amount, but does not eliminate it.
Only drivers expressly authorised by Record go in the rental agreement are covered by the Total Comfort cover.
The cover is only valid during the rental period. If the vehicle is returned late, the cover expires.
The Total Comfort Cover includes the following:
- Collision Damage Cover WITHOUT Excess (CDW): If the customer follows the procedure laid down by Record go in the event of an accident or mechanical failure (see section 1. Obligations of the contract holder and authorised drivers in connection with the rented vehicle), they shall not be liable for payment of any amount. Damage to tyres (including punctures), rims, mirrors, windscreen, locks and battery are included in the cover.
- Theft cover WITHOUT excess (TP): If the customer follows the procedure laid down by Record go in the event of theft of the rented vehicle (see section 1. Obligations of the contract holder in relation to the vehicle), they will not be required to pay any amount.
- Basic roadside assistance
Cover exceptions. Total Comfort Cover excludes:
- Circumstances in which the loss or damage is caused by a breach or violation of the obligations and terms and conditions set out in this rental agreement (see Section 3.3 and 3.4).
- When the loss or damage is caused by raised or suspended objects, barriers and wheel stops positioned at the wrong height, improper transport of objects both inside and outside the vehicle, natural disasters, catastrophe, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement caused by a change in the atomic structure of the material, or by its thermal or radioactive effects, and others, or by the artificial acceleration of atomic particles or by any other case of force majeure involving the action of any existing official rescue services.
- Loss of the vehicle’s documentation (vehicle registration certificate and copy of third-party motor insurance).
- Loss of vehicle number plates.
- Breakage, violent or non-violent theft of keys or leaving keys inside the vehicle
- Damage to underbody and roofs
- Damage to vehicle interior and loading area
- Damage to the clutch
- Damage to the engine
- Special cleaning
- Incorrect fuelling
- Damage to optional equipment (GoPad, car seats, helmets...)
- Damage to other equipment (rear shelf, spare wheel, aerial, warning triangle, boxes, high visibility vest, etc.).
- Damage to upholstery
- Damage, loss, theft, deterioration of any decals or electronic devices inside the vehicle (E-toll device, DGT, emissions, MELIB, etc.).
In case of AMEX payment, the TCC is mandatory.
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. The contract holder will be sent an evaluation report with detailed costs and how they were calculated, as well as proof of the damages. In the event of a dispute, the Contract Holder may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the customer may file a complaint with the competent court or consumer protection authority.
GROUP OF VEHICLE | 1-3 days/per day | 4-6 days/per day | 7 days or more / per day | Pre-authorization if Total Comfort coverage is not taken out |
---|---|---|---|---|
MBMR, MTMR, EDMR, EDAR
|
220 € | 72 € | 67,26 € | 900 € |
NBMR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR, IGAH
|
222 € | 77,01 € | 70,32 € | 1.200 € |
FVMR, SVMR, SVAR, MDAE, MTAE
|
267 € | 92,01 € | 78,39 € | 1.800 € |
PVAR, PFAR, JGAH, FVAR, IXAH, JVAR, PDAH, PTAR
|
321 € | 110,01 € | 93,45 € | 1.800 € |
XFAR, PQAR, LTAR, PFAC, PFAH
|
384 € | 132 € | 114 € | 4.000 € |
If the contract holder purchases this cover, the excess applicable to the basic cover is waived. This cover is not available for groups PFAC, PTAR, LTAR, PQAR, XFAR, PFAH, PDAH, SVAR, PVAR, PFAR e IXAH.
Only drivers expressly authorised by Record go in the rental agreement are covered by the Premium Total Comfort Cover.
The cover is only valid during the rental period. If the vehicle is returned late, the cover expires.
The Premium Total Comfort Cover includes the following:
- Collision Damage Cover WITHOUT Excess:
If the customer follows the procedure laid down by Record go in the event of an accident, mechanical failure, or other failure (see section 1. Obligations of the contract holder and authorised drivers in connection with the rented vehicle), they shall not be liable for payment of any amount.
- Theft cover WITHOUT deductible:
If the customer follows the procedure laid down by Record go in the event of theft of the rented vehicle (see section 1. Obligations of the contract holder in relation to the vehicle), they will not be required to pay any amount.
- Damage to tyres (including punctures), rims, mirrors, windscreen, locks and battery.
- Breakage, violent theft of keys or leaving keys inside the vehicle
- Special cleaning
- Incorrect fuelling, provided that the vehicle engine is not damaged. In which case, damage to the engine would not be included.
- Premium Roadside Assistance (car)
The Premium Roadside Assistance included in the Premium Total Comfort Cover offers a 24-hour breakdown service that includes the cost of labour for any repair work that may be carried out at the breakdown site, a replacement vehicle at the nearest Record go office, prior availability, towing service and a rental vehicle for up to 24 hours or a taxi to reach the said office all free of charge.
Exceptions:
- Failure to comply with any of the obligations set out in 1.4
- (in the case of an electric vehicle) Should the vehicle run out of battery for any reason during the rental period, be it due to loss, breakage or theft of the charging cable, Record go accepts no liability for the cost of roadside assistance, or for any damage that may result from this situation, since such events are not covered by any of our insurance policies.
- Should the customer leave the lights on and the battery runs out, Record go will not be liable for the cost of any roadside assistance or damage incurred.
- If the towing service is requested when it is not necessary, or if the garage determines that there has been no breakdown, the cost of this service will be charged.
Cover exceptions. Premium Total Comfort Cover excludes:
- Circumstances in which the loss or damage is caused by a breach or violation of the obligations and terms and conditions set out in this rental agreement (see Section 3.3 and 3.4).
- When the loss or damage is caused by raised or suspended objects, barriers and wheel stops positioned at the wrong height, improper transport of objects both inside and outside the vehicle, natural disasters, catastrophe, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement caused by a change in the atomic structure of the material, or by its thermal or radioactive effects, and others, or by the artificial acceleration of atomic particles or by any other case of force majeure involving the action of any existing official rescue services.
- Loss of vehicle documentation.
- Loss of vehicle number plates.
- Damage to underbody and roofs
- Damage to vehicle interior and loading area
- Damage to the clutch
- Damage to the engine
- Damage to optional equipment (GoPad, car seats, helmets...)
- Damage to other equipment (parcel shelf, spare wheel, aerial, warning triangle, boxes, high visibility vest, etc.).
- Damage to the upholstery, damage/loss/theft/deterioration of any decals or electronic devices inside the vehicle
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. The contract holder will be sent an evaluation report with detailed costs and how they were calculated, as well as proof of the damages. In the event of a dispute, the Customer may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the customer may file a complaint with the competent court or consumer protection authority.
GROUP OF VEHICLE | 1-3 days/per day | 4-6 days/per day | 7 days or more / per day | Preauthorisation in case of not purchasing TCC Premium |
---|---|---|---|---|
MBMR, MTMR, EDMR
|
225€ | 78€ | 74,76€ | 900€ |
NMBR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR
|
240€ | 83€ | 77,82€ | 1.200€ |
FVMR, SVMR, IGAH, MDAE, MTAE
|
285€ | 98€ | 85,89€ | 1.800€ |
JGAH, FVAR
|
336€ | 86€ | 100,95€ | 1.800€ |
Roadside assistance cover (RSAC) offers a 24-hour breakdown service that includes the cost of labour for any repair work that may be carried out at the breakdown site, a replacement vehicle at the nearest Record go office, prior availability, towing service and a rental vehicle for up to 24 hours or a taxi to reach the said office all free of charge.
Exceptions:
- Failure to comply with any of the obligations set out in section 3.5.
- In case the vehicle, for any reason, including loss, breakage, theft or robbery of the cable, runs out of charge during the rental period, Record go is not responsible for the cost of the roadside assistance service nor for the damages due to breakdown derived from this situation, as it is an event not covered by any of our coverage.
- In the event that the customer leaves the lights on and runs out of battery, Record go is not responsible for the cost of the roadside assistance service or for the damage caused.
- In the event that the towing service is requested and it is not necessary or the garage determines that there is no breakdown, the cost of this service will be charged.
- Per day: 7,95 €
- Minimum per rental: 15.90 €
- Maximum per rental: 111.30 €
Only drivers expressly authorised by Record go in the rental agreement are covered by the Easy Cover.
The cover is only valid during the rental period. If the vehicle is returned late, the cover expires.
The Easy Cover includes the following:
- Collision and theft cover WITH excess (CDW and TP)
- Basic roadside assistance
The Roadside Assistance service included in the Easy cover provides a 24-hour breakdown service.
Please note that if the customer requests assistance but then decides that it is no longer needed, they must call the Record go (+34 964 63 15 46) service number to cancel the service. If it is not cancelled, the customer will have to pay the applicable towing service fees to cover the costs incurred by the provider, depending on the distance.
Rates for towing services:
Service carried out in the same province where the vehicle was rented: € 237
Service provided in the province other than that in which the vehicle was rented: (Charges based on distance from the nearest Record Go office)
Service provided in the same province in which the vehicle was rented: | 237 € |
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office) | |
- Distancia <50 Km | 302 € |
- Distancia ≥ 50 Km /<200 Km | 566 € |
- Distancia ≥ 200 Km /< 400 Km | 660 € |
- Distancia ≥ 400 Km | 924 € |
- Replacement fees for damage, deterioration, loss or theft of accessories inside the vehicle:
- Vehicle stickers (per sticker): € 30
- Vehicle’s documentation (vehicle registration certificate and copy of third-party motor insurance): € 30
- Parcel shelf: official pricing depends on vehicle model
- Spare wheel: official pricing depends on vehicle model
- Antenna: € 30
- Warning triangles: € 30
- High-visibility vest: € 20
- Wheel/puncture repair kit: € 100
- Charges for repairing a punctured tyre: € 100
- Charge for breakage, loss, violent or non-violent theft of keys. In the event that the keys of the rented vehicle are broken, lost or stolen, Record go shall charge a penalty of at least € 302.50, plus a penalty for the period of non-use of the vehicle, which shall be equivalent to at least one day's rental based on the daily rate at the time of booking.
- Charges for damage, loss or theft of the charging cable
- Home charging cable (household socket): up to € 1,900
- Station charging cable: € 1,000
- Charge for using the wrong fuel
- Penalty for vehicle replacement
- Charge for special cleaning
Extraordinary cleaning constitutes any cleaning that requires more exhaustive action and excludes the vehicle from the normal cleaning routine.
The following table gives some examples of how special cleaning costs are applied:
Charge for special cleaning
AMOUNT | EXAMPLES |
---|---|
75,00 € |
Mud or dirt inside the vehicle
Animal hairs
Sand
Litter (bottles, paper, food leftovers)
Cigarette butts, ash
Stickers
|
150,00 € |
Traces of cement, plaster or any other material which implies that the vehicle has been used for construction work.
Vomit
Human or animal faeces
Stains on the dashboard, seats, upholstery, trims, seatbelts or any interior elements in general
Paint stains or odour
Stains or odour from chemical products
Oil
Fuel
|
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. The Contract Holder will be sent a report and details of the costs, as well as photos and evidence of the uncleanliness of the vehicle. In the event of a dispute, the Contract Holder may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the contract holder may file a complaint with the competent court or consumer protection authority.
- Charge for smoking inside the vehicle
An employee will check the vehicle with the contract holder at the time of return and their requests will be taken into consideration. If you disagree with the resolution, you may have recourse to consumer arbitration, to whom the parties refer to resolve such conflicts.
- Charge for driving outside the territory authorised by Record go 'Crossing borders'
- Charge for unauthorised one-way rentals
- Charge for late return of vehicle
However, this grace period must be requested and added to the contract at the time of signing the contract, when the return time is chosen.
Record go's rental fees are calculated on the basis of 24-hour periods from the beginning of the rental period.
Should the contract holder or the driver fail to return the rented vehicle at the agreed drop-off point and at the time specified in the rental agreement, the contract cover shall be invalidated and the contract holder shall be liable to pay compensation for any damage caused to the rented vehicle and for all costs incurred, up to the amount of the total deductible, and Record go shall apply a penalty of €40 plus the costs incurred in recovering the vehicle, ranging from a minimum of €300 in the event that it is reported after 24 hours.
In addition to the above, the contract holder shall also be liable for payment of the daily rental rate in effect at that time (1), including charges for contracted options for each day of delay in returning the vehicle.
Likewise, if Record go takes longer than 60 minutes from signing the rental agreement to delivering the vehicle, the customer will be reimbursed the same amount of € 40.
(1) Current daily rental fee:
GROUP OF VEHICLE | 1 day | 2 days | 3-6 days | 7-89 days |
---|---|---|---|---|
MBMR, MTMR, EDMR, EDAR, EYAZ, HYAZ, CYAZ
|
88,55€ | 49,20€ | 44,27€ | 36,90€ |
NBMR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR, CKMR, NKMR, DKMR, IKMR, JKMR, FKMR, SKMR
|
119,37€ | 66,32€ | 59,69€ | 59,75€ |
FVMR, PKMR, SVMR, SVAR, IGAH, JVAR, MDAE, MTAE
|
146,64€ | 81,47€ | 73,33€ | 61,11€ |
PVAR, PFAR, JGAH, FVAR
|
167,83€ | 93,24€ | 83,92€ | 69,64€ |
PQAR, PDAH, XFAR, IXAH, PTAR, LTAR, PFAC, PFAH
|
227,61€ | 182,56€ | 152,31€ | 120,60€ |
- Charge for abandonment of rented vehicle
This penalty will also be applied to the Meet&Greet supplement under the terms set out in Section 4.2.3.
- Charge for returning the rented vehicle to a public car park at the collection office
If the rented vehicle is not retrieved on the same day as the return date agreed upon in the rental agreement, Record go shall apply the penalty corresponding to the late return of the vehicle, and in addition, the contract holder shall be liable for payment of the cost of retrieving the vehicle and subject to payment of the rental fee for each day of delayed delivery beyond the due date.
- Charge for parking the rented vehicle in Record go car parks during the rental period
- Fine management and administration fee (this does not include the amount of the fine)
This fee does not include the payment of the fine. The contract holder will be solely responsible for paying the fine directly to the competent authorities.
- Administrative fee for the accident management, damage control and advisory service
Record go will process accident claims, notify the driver of the appropriate action to be taken, and offer advice in the event of injury and/or if a summons is received. Record go will charge the contract holder € 50 as an accident processing fee for this accident management, damage control and advice service.
If the contract holder has purchased Total Comfort Cover or Premium Total Comfort Cover, Record go will not charge any additional amount for this service.
The above penalties are detailed and communicated to the customer during the booking process, highlighting key information, so that the information can be considered accepted.
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. The contract holder will be informed of any applicable sanctions as indicated above. A report and details of costs, photos and necessary supporting documentation will be sent to the contract holder. In the event of a dispute, the contract holder may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the contract holder may file a complaint with the competent court or consumer protection authority.
When a customer makes a booking with Record go, they books a vehicle group that includes several models. It is not possible to reserve a specific model and, therefore, the customer cannot choose which specific model they will receive.
The following table shows all vehicle groups available from Record go and an example of a specific model. Vehicle subject to availability.
Car Class | ACRISS | Model |
---|---|---|
2 WHEELS | EYAZ | PIAGGIO LIBERTY 125cc or similar |
2 WHEELS | HYAZ | VESPA PRIMAVERA 125cc |
3 WHEELS | CYAZ | PIAGGIO MP3 400 |
MINI | MBMR | FIAT 500 Lounge or similar |
MINI | MTMR | FIAT 500C or similar |
GREEN | MTAE | FIAT 500 Electric Cabrio or similar |
GREEN | MDAE | FIAT 500 Electric o similar |
MINI SPORT | NBMR | ABARTH 595 |
ECONOMY | EDMR | OPEL CORSA or similar |
ECONOMY | EDAR | OPEL CORSA AUTOMATIC or similar |
COMPACT | CDMR | SEAT LEON or similar |
COMPACT | CGMR | OPEL CROSSLAND or similar |
COMPACT | CGAR | FORD FOCUS AUTOMATIC ST or similar |
INTERMEDIATE | ISAR | MERCEDES GLA 200D or similar |
INTERMEDIATE | JGAR | AUDI A3 Sportback S Line AUTOMATIC or similar |
INTERMEDIATE | JGAH | LEXUS UX 250H AUTO |
COMPACT ESTATE | CWMR | FIAT TIPO or similar |
COMPACT | CDAH | TOYOTA C-HR or similar |
5+2 | IVMR | PEUGEOT 5008 or similar |
INTERMEDIATE | IGMR | NISSAN QASHQAI or similar |
INTERMEDIATE | IGAR | SEAT ATECA AUTO or similar |
INTERMEDIATE | IGAH | TOYOTA RAV 4 AUTO |
INTERMEDIATE | IXAH | FORD KUGA AUTO 0 EMISIONES or similar |
COMPACT | CVMR | OPEL COMBO or similar |
7 SEATER | FVMR | VW. CADDY Maxi or similar |
9 SEATER | SVMR | VW. CARAVELLE or similar |
9 SEATER | SVAR | MERCEDES VITO AUTOMATIC |
7 SEATER | FVAR | SEAT ALHAMBRA AUTOMATIC or similar |
VAN | CKMR | FIAT DOBLO 3m³ or similar |
VAN | NKMR | FIAT SCUDO DOBLE CABINA 3m³ |
VAN | DKMR | FIAT SCUDO FURGON BUSINESS 6m³ |
VAN | IKMR | FIAT DUCATO 10m³ |
VAN | JKMR | RENAULT MASTER 11m³ |
VAN | SKMR | FIAT DUCATO SERIE 8 FURGON 13m³ |
VAN | FKMR | FIAT DUCATO SERIE 8 MAXI FURGON 15m³ |
VAN | PKMR | FIAT DUCATO EASY PRO 15m³ |
PREMIUM | PTAR | MINI COOPER CABRIO AUTOMATIC |
PREMIUM | LTAR | MERCEDES CLASE C CABRIO AUTOMATIC |
PREMIUM | JVAR | MERCEDES GLB AUTOMATIC |
PREMIUM | PFAR | ALFA ROMEO STELVIO AUTOMATIC |
PREMIUM | PVAR | MERCEDES CLASE V AUTOMATIC |
PREMIUM | PDAH | ALFA ROMEO GIULIA AUTOMATIC or similar |
PREMIUM | XFAR | JEEP WRANGLER RUBICON AUTOMATIC |
PREMIUM | PQAR | JEEP GLADIATOR AUTOMATIC |
GREEN PREMIUM | PFAC | MUSTANG MACH-E AUTOMATIC ELECTRIC |
HYBRID PREMIUM | PFAH | MASERATI GRECALE AUTOMATIC HYBRID |
Welcome to the Record go Club
Contact
-
Information and Bookings
From UK 0870 735 0372
Spain +34 936 192 468