How can we help you?
Visa and MasterCard credit cards
Visa and MasterCard debit cards (option not available in reservations with Fast cover)
American Express cards (on the condition that the contract holder takes out our Total Comfort Cover)
Restrictions and considerations related to payment
We do not accept smartphone payments, cheques, or banks transfers.
The holder of the bank card used to pay for the rental must be the contract holder and must be present at the time of making the payment.
Only one bank card can be used per contract and the card must be non-transferable.
It is compulsory to take out Total Comfort Cover if the contract holder is not the main driver.
The contract holder can purchase multiple rental agreements with the same card provided that the contract holder is not the main driver in the rental agreements and Total Comfort Cover is taken out.
The payer is responsible for knowing the PIN number of their bank card if they are paying with a card that includes this technology.
The payer must ensure that the bank card has sufficient funds at the time of picking up the vehicle to pay for the rental with all the selected options, and, where applicable, to block the pre-authorization amount corresponding to the group of the rented vehicle.
Cash payments are not accepted.
Taking the measure of bringing the credit card specified on the booking to cover the additional costs allows us to avoid fraud and to keep our reduced and competitive rates.
No. Only one bank card can be used per contract and it has to be nominative.
If you have made a booking over 24 hours ago and you haven't received our confirmation e-mail, chances are that our e-mail was blocked by the anti-spam service of your e-mail account. Please, check that the confirmation e-mail is not in the "SPAM" , "Junk Mail" or "Unwanted Mail" file of your e-mail account. If our e-mail is in the SPAM file, make sure to modify your account configuration so that it does not block the e-mails incoming from "recordrentacar.com" and from our email address "email@example.com". If our e-mail is NOT in the SPAM file, please, send us an email as soon as possible to firstname.lastname@example.org and we will send you the confirmation.
If you are receiving our monthly newsletter or information e-mails from Record Go is because you activated the acceptance checkbox for commercial communication purposes in one of the three following cases: subscribing our Club Record Go, during the booking process or subscribing our blog.
Just send us an e-mail to email@example.com or log in the Club Record and unsubscribe from our commercial mailing.
When entering "My Account" section, you will find a space where you will be able to provide us with the e-mail address you originally registered with so that our system can resend you automatically your password.
In order to modify your details, you have to enter "My account" with the access information from your Club Record Go account. Once you are inside, you will find the option "Modify data" in the "Personal information" section.
If you have not made your booking online while being logged in, the booking will not be saved in the Club Record Go; same thing will happen if you book on the phone with our Contact Center.
Please, send us an e-mail to firstname.lastname@example.org asking your questions and letting us know your booking/rental agreement number if your query is in relation to the points-discount application.