Customer service

Are there any penalties if I don’t return the vehicle with a full tank?

Yes. In order to be reimbursed the full amount of the fuel, you must present the refuelling ticket from a petrol station located less than 10 km from the return office.

If you do not fulfil this requirement, even if the gauge reads full, the contract will be closed at a level of 7/8, charging 1/8 of the deposit. In addition, a penalty of €24 per refuelling will be applied.

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