Spain

0. Vehicle groups

When a customer makes a booking with Record go, he/she reserves a vehicle group that includes different models. It is not possible to reserve a specific model and, therefore, the customer is not able to choose which specific model they receive.

The following table shows all the groups of vehicles available at Record go and an example of a specific model.

*Vehicles subject to availability 

Car Class ACRISS Model
2 WHEELS EYAZ PIAGGIO LIBERTY 125cc or similar
2 WHEELS HYAZ VESPA PRIMAVERA 125cc
3 WHEELS CYAZ PIAGGIO MP3 400
MINI MBMR FIAT 500 Lounge or similar
MINI MTMR FIAT 500C or similar
MINI ELECTRIC MTAE FIAT 500 Electric Cabrio or similar
MINI ELECTRIC MDAE FIAT 500 Electric o similar
MINI SPORT NBMR ABARTH 595
ECONOMY EDMR OPEL CORSA or similar
ECONOMY EDAR OPEL CORSA AUTOMATIC or similar
COMPACT CDMR SEAT LEON or similar
COMPACT CGMR OPEL CROSSLAND or similar
COMPACT CGAR FORD FOCUS AUTOMATIC ST or similar
COMPACT CWMR FIAT TIPO or similar
COMPACT CDAH TOYOTA C-HR or similar
COMPACT CVMR OPEL COMBO or similar
INTERMEDIATE IVMR PEUGEOT 5008 or similar
INTERMEDIATE ISAR MERCEDES GLA 200D or similar
INTERMEDIATE JGAR AUDI A3 Sportback S Line AUTOMATIC or similar
INTERMEDIATE JGAH LEXUS UX 250H AUTO
INTERMEDIATE IGMR NISSAN QASHQAI or similar
INTERMEDIATE IGAR SEAT ATECA AUTO or similar
INTERMEDIATE IGAH TOYOTA RAV 4 AUTO
INTERMEDIATE IXAH FORD KUGA AUTO 0 EMISIONES or similar
PEOPLE CARRIER FVMR VW. CADDY Maxi or similar
PEOPLE CARRIER SVMR VW. CARAVELLE or similar
PEOPLE CARRIER SVAR MERCEDES VITO AUTOMATIC
PEOPLE CARRIER FVAR SEAT ALHAMBRA AUTOMATIC or similar
PREMIUM ISAR MERCEDES GLA 200D or similar
PREMIUM PTAR MINI COOPER CABRIO AUTOMATIC
PREMIUM LTAR MERCEDES CLASE C CABRIO AUTOMATIC
PREMIUM JVAR MERCEDES GLB AUTOMATIC
PREMIUM PFAR ALFA ROMEO STELVIO AUTOMATIC
PREMIUM PVAR MERCEDES CLASE V AUTOMATIC
PREMIUM PDAH ALFA ROMEO GIULIA AUTOMATIC or similar
PREMIUM XFAR JEEP WRANGLER RUBICON AUTOMATIC
PREMIUM PQAR JEEP GLADIATOR AUTOMATIC
PREMIUM PFAC MUSTANG MACH-E AUTOMATIC ELECTRIC
PREMIUM PFAH MASERATI GRECALE AUTOMATIC HYBRID
VAN CKMR FIAT DOBLO 3m³ or similar
VAN NKMR FIAT SCUDO DOBLE CABINA 3m³
VAN DKMR FIAT SCUDO FURGON BUSINESS 6m³
VAN IKMR FIAT DUCATO 10m³
VAN JKMR RENAULT MASTER 11m³
VAN SKMR FIAT DUCATO SERIE 8 FURGON 13m³
VAN FKMR FIAT DUCATO SERIE 8 MAXI FURGON 15m³
VAN PKMR FIAT DUCATO EASY PRO 15m³

1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle:

The contract holder is directly and jointly responsible for ensuring that the main driver or authorised additional drivers comply with the contractual obligations stipulated below while driving the rented vehicle.

If Record go considers that any of the following obligations have been violated, it reserves the right to take the relevant legal action, such as taking back the rented vehicle from the driver of the vehicle and/or legally requiring the return of the rented vehicle.

1.1. Obligations of the contract holder and authorised drivers at the time of pickup:

  • The rental invoice will be made in the name of the rental agreement holder and, once the contract has been issued, it will not be possible to modify it. To request an invoice in the name of a company, the client must communicate this fact before entering into the rental agreement.

  • To inspect the vehicle before leaving the parking space and to inform Record go of any discrepancies in relation to the vehicle’s condition described in the section of the contract "Annexe of damage information and verification". A discrepancy in the list of accessories present in the vehicle and damages that are not indicated or indicated incorrectly in the previously signed rental agreement.

  • To sign the ‘Pickup’ section of the "Annexe of damage information and verification" of the agreement as proof of acceptance of the condition of the vehicle at the time of pickup.  Signing the rental agreement implies the customer's acceptance of the list of accessories present in the vehicle and of the description of the damages included in the section of the contract "Annexe of damage information and verification".  Any damage that is not indicated in the contract will be considered to be new damage and will be attributable to the contract holder. In the event of breakage, loss or misplacement of the additional accessory or equipment marked as present in the vehicle, the contract holder will be liable for the replacement cost.

  • Where appropriate, to be responsible for the assembly of child car seats or any other extras that require assembly. Under no circumstance will Record go assume any responsibility for the assembly of accessories in the rented vehicle. 

  • If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.

  • The signing of the rental contract shall imply acceptance of the contract’s particular conditions and the general contract conditions. 

1.2. Obligations of the contract holder and authorised drivers during the rental period:

To use the vehicle in compliance with the following terms and conditions of use:

  • To notify Record go in the event of any technical failure in the rented vehicle: fluid levels (oil, water), tyre pressure, etc.

  • In the event of an accident, breakdown or engine failure, regardless of the coverage taken out, to follow the procedure established by Record go: 

    • Not to repair the vehicle without the prior consent of Record go.

    • Not to request a breakdown service without the prior consent of Record go.

    • Not to acknowledge or pre-judge responsibility for the incident.

    • Not to abandon the rented vehicle without taking the necessary measures to protect it and always stay with the vehicle until the towing service arrives.

    • To notify Record go within a maximum of 24 hours of any damage (with or without a third party) caused to the rented vehicle.
      Record go will assess the situation and determine the most effective solution: the driver will be recommended to drive to the airport to pick up a replacement vehicle, the vehicle will be repaired at the location of the incident, or, if it cannot be repaired, a tow truck will be sent to tow the rented vehicle back to the nearest Record go office and a replacement vehicle will be given to the contract holder.

    • Furthermore, only in case of damage, the driver must duly complete the accident or damage report, submit it to the Record go office upon returning the rented vehicle and send a copy of the report to the e-mail address [email protected]. The accident report must indicate the circumstances, place, date and time of the incident, as well as possible witnesses and the full contact details of any involved third parties.

      • If the duly completed accident report is not handed in, or in the event of negligence by the client, Record go reserves the right not to deliver a replacement vehicle. 

      In addition, the cover might become invalid. 

      Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF). 
      If the contract holder has purchased our Total Comfort Cover, Record go will not charge any fee for this service.

  • In the event of theft or robbery of the rented vehicle, regardless of the coverage taken out, to follow the procedure established by Record go:

    • To immediately notify the relevant authorities and to file a police report and obtain the corresponding signed police report. If this document is not submitted to Record go, the coverage may be rendered void.

    • To notify Record go of the theft or robbery of the rented vehicle within a maximum of 24 hours.

    • To deliver the keys of the rented vehicle to Record go within a maximum of 24 hours. If the contract holder does not deliver the keys, he/she will be responsible for paying Record go the total excess amount of the vehicle. This clause shall only cease to apply if the police report indicates that the keys of the vehicle have been stolen.

  • Respect the road traffic regulations.  Respect the speed limits established for each vehicle type.

    • The client is responsible for the proper driving of the rented vehicle in accordance with Spanish law. Any damage to the rented vehicle as a result of driving the vehicle in the opposing lane will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for all the costs generated.

  • Possess sufficient knowledge for the proper driving of the rented vehicle. The client is responsible for the knowledge and proper driving of the rented vehicle, especially with regard to the operation of the gearbox. Any damage that may be caused to the vehicle as a result of an error in the gear shift, will be considered negligence, the contracted coverage will be invalidated and the contract holder will be responsible for all expenses generated.

  • In Mallorca, leave the on-street parking document visible on the front window. According to current regulations, it is forbidden to park vehicles for hire without a driver on public roads and in public areas that are determined when they do not have a valid rental contract. Vehicles for rental without a driver that are rented and parked must be visibly marked with the contract number, the duration of the contract, the start and end dates, the vehicle registration number and the name, address and telephone number of the rental company. In the event that the hirer parks on the public road and does not leave this document visible, Record go will not be liable for any penalty for this reason

• Record go shall not be held liable for costs incurred in repairing the following breakdowns or damage or any corresponding compensation: those brought about as a result of negligence or improper use by the drivers of the vehicles, failure to close the bonnet properly and those attributable to non-compliance with the instructions for use and maintenance set forth by the manufacturer in the instruction manual for each vehicle, in particular breakdowns that occur after continuing to drive when the oil pressure gauges, temperatures or brakes are showing sings of malfunction as well as not paying attention to the control panels, warning lights and alarms, having to change tyres due to acts of vandalism or negligence by the driver or any other person for whom he/she is responsible, breakdowns caused by uncleanliness in the vehicles when these are used in areas with mud, sludge or similar. Furthermore, RGO is not obliged to cover the costs of repairing the vehicles, nor of the corresponding compensation, in the following cases: damages that occur during the commission of intentional crimes, damages that occur while people who do not have the appropriate driving licence or who have violated a sentence that involves the withdrawal or suspension thereof is driving the vehicle, in an accident, if the driver of the vehicle causing the accident was convicted in an unappealable judgment for the crime of failure in duty to assist, damages caused inside port or airport premises and all those arising from breach of contractual obligations and those indicated in the following section regarding coverage.

1.3. Obligations of the contract holder and authorised drivers when returning the rented vehicle:

  • To return the rented vehicle with its keys, accessories and extras in the same working condition and cleanliness as they were delivered. If the contract holder returns the rented vehicle in a condition different to that specified by Record go at the time of pickup in the section of the contract “Annexe of damage information and verification”, the contract holder will be responsible for any alterations produced and for any missing documentation or accessories, and, depending on the type of coverage purchased (consult the types of coverage offered by Record go in section ‘4. Extras, accessories, charges and coverages’), may incur additional costs due to a violation of the contractual terms and conditions.

    • If the contract holder has purchased coverage with the provider of their bank account or with a third party, Record go will charge the corresponding amount up to the excess limit of the contract holder's bank card provided at the time of payment for the rental, and the contract holder will be responsible for claiming this amount from the provider of their bank card or from third parties. 

  • To ask Record go staff to inspect the state of the rented vehicle and to sign the "Drop-off" section of the "Annexe of damage information and verification" of the contract as proof of acceptance of the vehicle's condition upon return. If you do not ask RGO staff to check the vehicle when you return it, this will imply your consent for them to check it in your absence. 

  • Return the rented vehicle within the office opening hours, except at offices where returns are permitted outside opening times. 

    • The contract holder must follow the instructions from Record go to return the vehicle outside the office opening hours. 

    An out-of-office hours return is understood to be one that takes place outside the business hours indicated in point 9. In this case, it will not be necessary for the contract holder to make any arrangements with Record go staff. The keys of the vehicle must be deposited in the mailbox located in our offices in the car park.

    The contract holder will continue to be responsible for the rented vehicle until the rental office opens again. If the contract holder fails to comply with the instructions for returning the vehicle outside of office hours, he/she will continue to be responsible for the rented vehicle until Record go has access to the vehicle.

  • To return the vehicle to the agreed place, date and time. Record go offers a 60-minute grace period for returning the rented vehicle in relation to its pickup time. However, this grace period must be determined and applied at the moment of finalising the rental contract and selecting the vehicle return time.
     

    • If the rented vehicle is returned late, the coverage purchased will be rendered void and Record go will apply a penalty fee for each day of delay in returning the vehicle. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4. Extras, accessories, charges and coverages’). 

    • The contract holder must return the rental vehicle to the same office where it was picked up. If the rented vehicle is returned to a different office from the pickup office, Record go shall apply with corresponding penalty. 

  • To inspect the vehicle before returning the keys and to make sure that no personal belongings have been left inside. Record go is not responsible for the loss of or damage to any personal belongings left inside the vehicle during or after the rental period. The contract holder is solely responsible for these items, which will be destroyed if they are not reclaimed by the lessee or authorised person within three months. If the lessee requests the return of their possessions via a courier service, they must pay the delivery charges and associated fees, if applicable.

  • If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.

1.4. Additional obligations for the contract holder and authorised drivers whose non-compliance will invalidate the contracted cover

Failure to comply with any of the obligations described below will invalidate the contractual coverage, so that the contract holder will be liable to pay for the damage caused to the rented vehicle, the cost of the tow truck, the return of the vehicle, the additional cost of immobilisation of the rented vehicle until it is recovered, according to the table of fines in point 4.4 Fines, in addition to all other expenses incurred, up to the total excess amount.

The following cases of loss of cover and rights are expressly detailed and communicated to the customer during the booking process, highlighting the key information, so that the information can be selected for acceptance.       

  • Not to drive the vehicle while under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. Record go accepts no responsibility for any accidents or damages to property caused by the rented vehicle if, at the time, the driver was driving under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. The simple fact of driving under the influence of any of the aforementioned substances will be sufficient cause for the contract holder to be held responsible for the damages causes regardless of whether the influence of the aforementioned circumstances has been demonstrated in the damage charges.

  • For the rented vehicle to be driven exclusively by drivers expressly authorised by Record go in the rental agreement. 

  • Do not drive the vehicle outside of mainland Spain (with the exception of France, Portugal, Gibraltar and Andorra with prior authorisation by and payment to Record go – unavailable for two- and three-wheeled vehicles, in addition to vans), or between different islands, or between islands and the peninsula. In this respect, is not allowed to transport the rented vehicle on a ferry or any other type of maritime transport. If this obligation is breached, Record go will apply the corresponding penalty fee, the contracted coverage will be rendered void, and the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation cost.

  • To fill the rented vehicle with the correct type of fuel, which is indicated in the "Vehicle information" section of the contract and also next to the fuel cap cover of the rented vehicle. Using the wrong fuel by mistake will constitute new damage and will be attributable to the contract holder.

  • Do not put water or red diesel into the fuel tank. The presence of water or red diesel in the tank shall be considered as negligence and the contract holder will be held responsible for it.

  • Do not leave the vehicle without fuel and/or AdBlue, or any other liquid that is required for the vehicle to function properly.  The vehicle will be delivered with a minimum level of AdBlue and if necessary, the client is responsible for refuelling.

  • (Electric vehicles) Not to run out of charge

  • Not to drive on unpaved, unauthorised or restricted roads. 

  • Not to drive with over the legal number of people for the type of rented vehicle. 

  • Not to use the vehicle as a form of public transport for people. 

  • Not to use the rented vehicle for illegal activities.

  • Not to use the rented vehicle to participate in races, competitions, or reliability or speed tests.

  • Not to use the vehicle for commercial purposes, as a courier service, or for the transportation of goods or people. In the case of vans (VANS), rental shall be allowed provided that the customer procures the permits, licences and authorisations that may be necessary for the transport of goods, releasing Record go from any liability and assuming the obligation to compensate Record go for any damage that said non-compliance may cause.

  • Not to sublease the vehicle.

  • Not to use the vehicle to tow other vehicles.

  • Not to use the vehicle for the transportation of animals.

  • Not to use the vehicle for the transportation of explosives.

  • Not to use the vehicle for the transportation of corrosive substances.

  • Not to smoke inside the rented vehicle. If the vehicle smells of tobacco smoke, Record go will apply a penalty fee to cover the costs of processing, special cleaning, and vehicle suspension (See point 4.4 - penalties) . 

  • Not to park the rented vehicle in Record go parking spaces during the rental period. 

  • It is not permitted to disassemble or remove the seats in the hired vehicle.

  • Do not leave the lights turned on or let the battery run out. 

  • Provide an accident report in case of damage and hand it in at the Record go office when returning the rented vehicle and send a copy of the accident report to the e-mail address [email protected] within a maximum period of 24 hours after the incident. The accident report should state the circumstances, location, date and time of the incident, possible witnesses and full contact details of any third parties involved. 

  • If the vehicle is stolen, immediately inform the relevant authorities and file a police report, get the corresponding signed police report and return the vehicle keys or indicate in the report that the keys have been stolen.

  • Fit snow chains correctly, use them properly and do not leave them on for more time than necessary.

  • Park the vehicle without the handbrake or any other safety feature provided for this purpose.

  • Do not alter the vehicle or install any devices without authorisation from RECORD GO.
     

  • Do not return the vehicle at the agreed place and time.

  • Do not abandon the vehicle.

2. Qualification for renting:

2.1. Age requirements 

  • Minimum age 19 years old

    • The minimum age for hiring a vehicle with Record go is 19 years.

    If one of the authorised drivers in the rental contract is 19 or 20 years of age, only a vehicle from the MINI, ECONOMY, COMPACT and 2 WHEELS car class groups can be rented. A junior driver supplement shall be added to the rental price for each driver in this age range. 

  • Drivers between 21 and 24 years old

    • In the event that one of the authorised drivers on the rental contract is between 21 and 24 years of age (inclusive), they will be able to rent from all the groups and a young driver supplement will be added to the rental price for each driver in this age group.

2.2. Required documentation and information

Record go does not assume any responsibility for accidents or damages to property caused by the rented vehicle if the contract holder has deliberately provided Record go with incorrect information regarding their identity, home address, or validity of their driving licence.

Driving licences sent by fax or photocopies will not be accepted.

If the contract holder does not provide the documentation and information described below, Record go reserves the right to refuse vehicle rental:

2.2.1. Identification document

The contract holder and all of the drivers included in the contract must present their valid national identity document (only EU residents), passport, or equivalent document as proof of identity. 

If this document is not expressed in Latin script, it must be accompanied by an official sworn translation. 

Documents sent by fax or photocopied will not be accepted. Only the original physical document will be accepted.

2.2.2. Driving licence

For rentals of three- and four-wheeled vehicles (cars and scooters), all drivers listed in the contract must present a valid, type-B EU driving licence or a licence from a country party to the international conventions, issued at least one year prior.

For rentals of two-wheeled vehicles (motorbikes), all drivers listed in the contract must present a valid EU driving licence, issued at least three years prior in the case of type B licences, or at least one year prior for type A1/A licences.

In the event of showing a temporary authorisation to drive, if this doesn’t indicate the age of the driving licence, the expired licence must be shown to validate it, otherwise, it will be understood that it’s less than one year and the vehicle cannot be handed over.

Driving licences issued by non-EU countries or from a country that is not party to the international conventions (cars only) must be accompanied by an international driving licence in order to collect the vehicle. For the rental of motorbikes with a non-EU licence, an international driving licence will always be requested.

If you do not have a driving licence in Roman letters, you must show an international driving licence or show the driving licence along with a sworn translation of it.

 

In the event that the driver is a resident in Spain for more than 6 months, they must show a valid Spanish driving licence, except if they show a valid driving licence from a country belonging to the EU or Schengen area.

Faxed or photocopied driving licences will not be accepted. Only the original valid physical driving licence, or in digital format for licences issued in Spain and visible on the Spanish DGT app, will be accepted, provided that its authenticity can be verified by our staff prior to the signing of the contract.

Record go assumes no responsibility for any road traffic fines incurred by the driver due to not having the relevant licence or licences to drive a vehicle in Spain. The driver is responsible for consulting and understanding the current regulations.

2.2.3. Addresses

The contract holder must provide Record go with a local address (flat, apartment, villa, hotel, etc.) and also their home address in their country of residence. 

The addresses you provide in order to carry out the rental, both your habitual residence and those for the use of the vehicle, must be proven if required by staff and this could be a reason for refusing the vehicle. Your habitual residence can be proven by means of a bill or invoice and that of the use of the vehicle with a confirmed booking and also with a bill or invoice.

3. Rates

4.1. Record go Web Rates

JUST GO
CARS MOTOS VANS
Coverage Total Comfort Cover Total Comfort Cover Total Comfort Cover
Fuel policy  Full-full Full-full Full-full
Cancellation policy  Free cancellation up to 24 hours before the rental  Free cancellation up to 24 hours before the rental  Free cancellation up to 24 hours before the rental
Pick-up Express Express Express
Mileage
  • Unlimited mileage
  • Limited mileage Madrid - all locations - all groups except car class MINI, MINI ELECTRIC, MINI SPORT and ECONOMY - and Barcelona - all locations - all groups except car class MINI, MINI ELECTRIC, MINI SPORT ECONOMY and COMPACT. Including a maximum of 250 km/day and a maximum of 2,500 km/rental per rental.
 Unlimited mileage Limited mileage - Car class VANS: 400 km/day and 3,000 km max. per rental    
Extras Basic roadside assistance Basic roadside assistance Basic roadside assistance
1 helmet
1 top box (2 WHEELS)

GO EASY
CARS MOTOS VANS
Coverage NULL NULL NULL
Fuel policy  Full-full Full-full Full-full
Cancellation policy  Free cancellation up to 24 hours before the rental  Free cancellation up to 24 hours before the rental  Free cancellation up to 24 hours before the rental
Mileage
  • Unlimited mileage
  • Limited mileage Madrid - all locations - all groups except car class MINI, MINI ELECTRIC, MINI SPORT and ECONOMY - and Barcelona - all locations - all groups except car class MINI, MINI ELECTRIC, MINI SPORT ECONOMY and COMPACT. Including a maximum of 250 km/day and a maximum of 2,500 km/rental per rental.
 Unlimited mileage Limited mileage - Car class VANS: 400 km/day and 3,000 km max. per rental    
Extras Basic roadside assistance Basic roadside assistance Basic roadside assistance
1 helmet
1 top box (2 WHEELS)

JUST GO AIRPORT
CARS MOTOS VANS
Coverage Total Comfort Cover Total Comfort Cover Total Comfort Cover
Fuel policy  Full-full Full-full Full-full
Cancellation policy  Free cancellation up to 24 hours before the rental  Free cancellation up to 24 hours before the rental  Free cancellation up to 24 hours before the rental
Pick-up Meet & greet (airport) Meet & greet (airport) Meet & greet (airport)
Mileage Unlimited mileage Unlimited mileage Unlimited mileage
Extras Premium roadside assistance  Premium roadside assistance  Premium roadside assistance 
1 helmet
1 top box (2 WHEELS)

4. Accessories, extras, coverage and penalty fees

4.1. Accessories

  • Car seats and children’s equipment.

    • Spanish and Portuguese legislations in force state that all children equal to or less than 135cm must wear a restraint device in the vehicle adapted to their height and weight.

    • The contract holder is solely responsible for installing the child car seat. Under no circumstances does Record go assume any responsibility for the assembly of child car seats in the rented vehicle.

    •  In the event of breakage, loss or misplacement, violent or non-violent theft of the child seat, the contract holder will be responsible for the additional payment of €200, as the replacement cost.

    • Equipment subject to availability. If not booked in advance, these may not be available upon the vehicle’s collection. 

    • Not available for two- and three-wheeled vehicles (scooters) or vans.

    • Types of child car seats offered by Record go:

      • Infant car seat (0-13 kg) (0-1 years)  
      • 360° swivel seat (0-18 kg) (0-4 years)  
      • Forward-facing infant car seat (9-18 kg) (1-4 years)  
      • High-back booster seat (15-36 kg) (4-12 years)  
      • Travel cot (0-3 years)  
      • Stroller (0-15 kg)

  • Price of the extra 'Child seats':

      PER DAY MINIMUM PER RENTAL MAXIMUM PER RENTAL
      High back booster seat 11,95 € 23,90 € 144,40 €
      Forward Facing Child Seat 11,95 € 23,90 € 144,40 €
      360° rotating seat 12,95 € 25,90 € 155,40 €
      Infant car seat 12,95 € 25,90 € 155,40 €
      Travel Cot 12,95 € 25,90 € 155,40 €
      Baby buggy 12,95 € 25,90 € 155,40 €

  • GoPad (7’’ Samsung Tablet + WiFi + GPS + Experiences)

    • Features: 

      • Functions: GPS, map (even without connection), MiFi function (wireless router to give internet access to devices connected to its network), browser with unlimited data, tourist and business guide, and trip recommendations.

      • Compatibility: compatible with any device with WiFi.

      • Browsing speed: 4G 

      • Games

    • If the GoPad or any of its accessories are broken, lost or misplaced during the rental period, the contract holder will be responsible for paying the corresponding replacement fee: Tablet: €220, cover: €15, mount: €15, USB cable: €3, wall charger: €12, car charger: €8, carry case: €4. 

    • Equipment subject to availability. If not booked in advance, these may not be available upon the vehicle’s collection. 

    • Not available for two- and three-wheeled vehicles (scooters) or vans.

    • Price of the GoPad extra:

      PER DAY MAXIMUM PER RENTAL
      8,95 € 107,40 €

  • Snow Chains:

    • In the case of breakage, loss or misplacement of the snow chains, the contract holder will be responsible for paying the replacement cost: €50
    • The availability of snow chains is not guaranteed. Enquire at the counter when the contract is being issued. 
    • Not available for two- and three-wheeled vehicles (scooters) or vans.
    • Price of the ‘ Snow Chains' extra:

1 day 2 days/per day 3-4 days/per day 5-6 days/per day 7 days/per day MAXIMUM PER RENTAL
19,95€ 17,45€ 13,95€ 11,95€ 9,95€ 69,95€

  • Padlock:

    • In case of breakage, loss or misplacement of the padlock or key to the lock, the contract holder will be responsible for paying the cost of replacement: €20

    • The availability of padlocks is not guaranteed if this has not been included in the original booking.

    • Only available for two- and three-wheeled vehicles (scooters) 

1 day 2 days/per day 3-4 days/per day MAXIMUM PER RENTAL
5,00€ 4,00€ 3,00€ 12,00€

  • Trolley:

    • In case of breakage, loss or misplacement of the trolley, the contract holder will be responsible for paying the cost of replacement: 150 €

    • The availability of trolleys is not guaranteed if this has not been included in the original booking

    • Only available for vans

1 day 2 days/per day 3-6 days/per day MAXIMUM PER RENTAL
15,00€ 12,50€ 10,00€ 70,00€

  • Straps:

    • In the case of breakage, loss or misplacement of each packet of straps, the contract holder will be responsible for paying the cost of replacement: 30 €

    • The availability of straps is not guaranteed if this has not been included in the original booking

    • Only available for vans

      POR ALQUILER/POR PAQUETE
      10,00 €

  • Additional Helmet

    • In the case of breakage, loss or misplacement of each helmet, the contract holder will be responsible for paying the cost of replacement €100.

    • The availability of helmets is not guaranteed if this has not been included in the original booking.

    • Only available for motorbikes.

1 day 2 days/per day + de 3-6 days/per day MAXIMUM PER RENTAL
4,00€ 3,00€ 2,00€ 24,00€

4.2. Extras

4.2.1. Extras related to the characteristics of the rented vehicle

  • Upgrade

    • The contract holder may purchase this extra at the desk to upgrade their vehicle.

    In the case of contracting the 'Upgrade' extra, if the contract holder has not taken out Total Comfort Cover, Record go will block the pre-authorization corresponding to the vehicle group that the holder has upgraded to and he/she will be responsible up to the excess amount corresponding to that vehicle group.

  • Car choice

    • The contract holder has the possibility of contracting this extra in order to choose a vehicle model from among the models available within the contracted category. Subject to availability.

4.2.2. Extras related to the drivers of the rented car

  • Additional driver supplement

    • The contract holder may purchase this extra if he/she wishes to add additional drivers to the rental. 

    • Price of the 'additional driver' extra:

      PER DRIVER, PER DAY MAXIMUM PER DRIVER, PER RENTAL
      9,50 € 114 €

For bookings of car class PREMIUM and PEOPLE CARRIER price of the ‘Additional driver' extra:

      PER DRIVER, PER DAY MAXIMUM PER DRIVER, PER RENTAL
      10,95 € 131,40 €
      Record go allows a maximum of 3 additional drivers per car, 2 per van and 1 per motorcycle.

  • Non-driving contract holder 

    • It is possible for the contract holder not to be the main driver, provided that he/she fulfils the following requirements:

    • To take out Total Comfort Cover

    • To be the holder of the bank card used to pay for the rental

    • To provide all of the required documentation indicated in point 2.2 'Required documentation and information’. 

    • Purchase ‘Non-driver contract holder’ (only motorbikes)

      • Amount: €20 per rental

  • Junior driver supplement (Under 21 years old )

    • Price of the ‘junior driver' extra:

    AMOUNT PER DAY MAXIMUM SUPPLEMENT PER RENTAL
    10,95 €/day 131,40 €

This extra only allows driving MINI, ECONOMY, COMPACT and 2 WHEELS.

  • Young driver supplement (from 21 to 24 years of age, inclusive)

    • Price of the ‘young driver' extra*:

    AMOUNT PER DAY MAXIMUM SUPPLEMENT PER RENTAL
    8,95 €/day 107,40 €

For PREMIUM and PEOPLE CARRIER bookings, the price of the ‘Young Driver' extra is:

    AMOUNT PER DAY MAXIMUM SUPPLEMENT PER RENTAL
    25,00 €/day 300,00 €

4.2.3. Extras relating to pick-up and return of the vehicle

  • Meet & Greet Off-Airport.

    • This service offers the option for our staff to deliver the vehicle and sign the rental contract at the airport, saving you the bother of having to travel to our office.

    Requirements, conditions and price:

    • You can purchase this extra when placing your booking or at any time via telephone by calling our helpline; however, this must be purchased at least 24 hours in advance. Subject to availability according to rental office.

    • You will need to pay in advance, using any of our accepted payment methods.

    • You must provide your flight number. If you do not have this at the time of booking, you will need to add it as soon as you have access to this information. Without this, Record go cannot guarantee the correct provision of this service and may not be held liable.

    • You must provide an email address, to which we will send the location of the meeting point and a contact telephone number.

    • The pick-up must be made within our office hours.

    • If you want to make any changes with regard to the details provided in your booking, you must sign the contract in the Record go office.

    • We recommend setting your pick-up time at 30 minutes after your flight’s expected landing time.

    Vehicle pick-up:

    After the time provided for vehicle pick-up, you will have an additional courtesy margin of 30 minutes. If you do not arrive within this period, you will need to arrange your own transport to our office for pick-up, through your own means or via our shuttle. In this case, the cost of the Meet&Greet service will not be returned.

    In the case of early or late pick-up, you will have 60 minutes before your pick-up time to advise us, by calling the pick-ups office directly or by contacting our call centre. 

    If you notify us within less than 60 minutes of your pick-up time, a late- pick-up penalty of €20 will be applied for parking and staff costs. No penalty will be applied for early pick-up, although this may be denied according to availability and preparation.

    Vehicle drop-off:

    If you exceed the additional 30 minutes provided, you can still return the vehicle to the pick-up car park or to the drop-offs office indicated on the rental contract, although penalties will be applied for late return and an extra day’s rental, as provided in point 4.4. regarding penalties. In any case, you should advise the rental office and confirm your return time.

    If returning the vehicle to the car park outside of office hours, the abandoned vehicle penalty will be applied – in addition to the charges listed above – as provided in point 4.4. regarding penalties.

    Includes airport car park ticket until the specified pick-up time, with an extra 15 minutes after this time. If this extra time is exceeded, the additional parking costs will be borne by the customer.

  • Express Line

    • Free priority collection at certain rental rates.

  • Flight/train diversion: 

    • If the flight lands in an airport other than that indicated on the booking, the customer can pick up a vehicle from that airport, provided that Record go has an office at that site, and subject to vehicle availability.

      Flight diversion charge
      40,00 €

4.2.4. Extras related to the territory in which the vehicle is driven

  • Cross-border

Only in Mallorca, Ibiza and Menorca:
If the contract holder and the authorised drivers wish to drive or embark between the islands of Mallorca, Menorca and Ibiza, they can do so if they contract the ‘Cross border’ extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days. Under no circumstances will it be possible to take the vehicle to Formentera; significant sanctions may be imposed on the driver by the local authorities. It will not be possible to contract when any of the offices on these islands are closed, see for example Ibiza and Menorca in the low season. The opening hours can be consulted in point 9.

Not available for 2 WHEELS, 3 WHEELS and VANS vehicles.

All except Mallorca, Ibiza and Menorca:
Record go does not permit cross-border rentals. By exception, Record go can authorise driving in France, Portugal, Gibraltar and Andorra if the contract holder purchases the 'Cross border' extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Not available for 2 WHEELS, 3 WHEELS and VANS vehicles.
Price of the 'Cross-border' extra: 

PER RENTAL 20,00 € / PER DAY MINIMUM 40,00 € MAXIMUM 200,00 €.


If the contract holder has not purchased Total Comfort coverage but has purchased the "Cross-border' extra, and has a breakdown or accident while abroad, the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation fees to return the vehicle to the nearest Record go rental office.

 

4.3. Assistance and coverage

None of the following coverages include theft, loss or damage to the driver’s personal belongings.   

4.3.1. Basic roadside assistance

The Roadside Assistance service included in the basic coverage provides 24-hour roadside assistance service.

This service, which includes towing and taxi services and on-site repairs, will always have a cost.

Note: If the customer has requested the assistance service but ultimately does not need it, he or she must call the Record go assistance telephone number to cancel the service. Otherwise, the towing service fee corresponding to the distance will be charged for the expenses incurred by the service provider.

Towing service rates:

    Service provided in the same province in which the vehicle was rented: 237 €
    Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office)                    
    - Distancia <50 Km 302 €
    - Distancia ≥ 49 Km /<200 Km 566 €
    - Distancia ≥ 199 Km /< 400 Km 660 €
    - Distancia ≥ 399 Km 924 €

In difficult vehicle removal cases where there is negligence or events not covered by the insurance, the cost of removing the vehicle shall be charged, which could exceed €924. 

4.3.2. Premium roadside assistance

The Premium Roadside Assistance service included in the Premium Total Comfort Coverage provides a 24-hour roadside assistance service that includes, free of charge, the cost of labor for any repair that can be carried out on site at the location of the breakdown, the change of vehicle at the nearest Record go office -always subject to availability-, the crane service for towing the vehicle and the rental vehicle for a maximum of 24 hours or a taxi to reach said office.

Exceptions:  

  • Non-compliance with any of the obligations outlined in point 1.4  
  • If the vehicle should run out of charge for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go shall bear no responsibility for the cost of roadside assistance, or for any damage that may result from this situation, as such events are not covered by any of our insurance polices.  
  • If the vehicle runs out of battery charge, Record go shall not be liable for the cost of any roadside assistance or damage incurred. 
  • If the towing service is requested when this is not necessary, or if the garage determines that there has been no breakdown, the cost of said service shall be charged. "

  • Per day: €7.95
  • Minimum per rental: €15.90
  • Maximum per rental: €111.30

4.3.3.0

None of the below insurance points covers: 
• Events in which the loss or damage are incurred by non-compliance or breach of the obligations and terms and conditions established in this rental contract (view section 1.4). 
• Events in which the loss or damage are incurred by raised or hanging objects, barriers and parking bumpers located at an incorrect height, inappropriate transport of objects, both inside and outside the vehicle, natural disasters, catastrophic natural phenomena, armed conflicts or war, demonstrations, riots, popular movements, terrorist acts, acts of sabotage, strikes or restrictions on free movement; those incurred by a modification to the atomic structure of the materials, or their thermal, radioactive and other effects, or the artificial acceleration of atomic particles or as a result of any other case of force majeure that involves the intervention of any official rescue bodies. 
• Loss of the vehicle documentation. 
• Loss of the vehicle number plate. 
• Damage to undercarriages and roofs.
• Damage to the inside of the vehicle and loading area.
• Damage to the clutch. 
• Damage to the engine. 
• Damage to optional extras (GoPad, child seats, etc.). 
• Damage to additional equipment (parcel shelf, spare wheel, antenna, emergency triangle, reflective vest, etc.). 
• Damage to the upholstery. 
• Damage to the bonnet. 
• Damage, loss, theft or deterioration of any decals or electronic devices inside the vehicle (E-toll, DGT, emissions, MELIB, etc.).
• Damage incurred due to altering the vehicle and/or installing devices not authorised by RECORD GO 
• Theft, loss or damage to the driver’s personal items. RGO shall not be held responsible for items left inside the vehicle upon return. 
An employee shall check the vehicle with the lessee upon return and their claims shall be taken into account. You shall be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages. In the event of a dispute, the renter may submit their arguments by email to the customer service and claims department within 14 days.  If it is not possible to reach an agreement over the solution, the renter may present their claim to the relevant court or consumer authority.
 
 

4.3.3. Basic coverage with excess

Basic coverage with excess is included in the rental price.

Only drivers expressly authorised by Record go in the rental agreement are covered by the basic coverage with excess. 

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

The basic coverage with excess includes the following aspects:

  • Coverage of collision damage and theft WITH excess (CDW and TP)

    • Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages or theft of the rented vehicle.

    If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement.

    If the contract holder/driver does not follow the procedure established by Record go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.4) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.

    The following table displays the excess and total excess amounts for each vehicle group:

    Car Class ACRISS Excess with CDW&TP/EASY COVER Excess with TCC/TCCP Total excess Preauthorisation with CDW&TP/EASY COVER Preauthorisation with TCC/TCCP
    2 WHEELS EYAZ 550 € 50 € 4.235,00 € 200 € 50 €
    2 WHEELS HYAZ 650 € 50 € 6.048,79 € 200 € 50 €
    3 WHEELS CYAZ 750 € 150 € 10.283,79 € 200 € 150 €
    MINI MBMR 900 € 0 € 25.487,00 € 900 € 0 €
    MINI MTMR 900 € 0 € 22.764,75 € 900 € 0 €
    MINI ELECTRIC MDAE 1.800 € 0 € 44.374,00 € 1.800 € 0 €
    MINI ELECTRIC MTAE 1.800 € 0 € 47.374,00 € 1.800 € 0 €
    MINI SPORT NBMR 1.200 € 0 € 38.478,00 € 1.200 € 0 €
    ECONOMY EDMR 900 € 0 € 32.670,00 € 900 € 0 €
    ECONOMY EDAR 900 € 0 € 28.833,09 € 900 € 0 €
    COMPACT CDMR 1.200 € 0 € 38.452,28 € 1.200 € 0 €
    COMPACT CDAH 1.200 € 0 € 44.487,01 € 1.200 € 0 €
    COMPACT CGMR 1.200 € 0 € 38.452,28 € 1.200 € 0 €
    COMPACT CGMR 1.200 € 0 € 38.452,28 € 1.200 € 0 €
    COMPACT CGAR 1.200 € 0 € 43.268,99 € 1.200 € 0 €
    COMPACT CWMR 1.200 € 0 € 36.907,13 € 1.200 € 0 €
    COMPACT CVMR 1.200 € 0 € 27.342,02 € 1.200 € 0 €
    INTERMEDIATE IGAR 1.200 € 0 € 52.730,24 € 1.200 € 0 €
    INTERMEDIATE JGAR 1.200 € 0 € 31.188,40 € 1.200 € 0 €
    INTERMEDIATE IGMR 1.200 € 0 € 41.012,55 € 1.200 € 0 €
    INTERMEDIATE IVMR 1.200 € 0 € 46.950,43 € 1.200 € 0 €
    INTERMEDIATE JGAH 1.800 € 0 € 38.473,27 € 1.800 € 0 €
    INTERMEDIATE IGAH 1.200 € 0 € 54.537,30 € 1.200 € 0 €
    INTERMEDIATE IXAH 1.800 € 0 € 50.491,18 € 1.800 € 0 €
    PEOPLE CARRIER SVMR 1.800 € 0 € 52.937,50 € 1.800 € 0 €
    PEOPLE CARRIER SVAR 1.800 € 0 € 51.979,00 € 1.800 € 0 €
    PEOPLE CARRIER FVAR 1.800 € 0 € 41.557,00 € 1.800 € 0 €
    PEOPLE CARRIER FVMR 1.800 € 0 € 36.803,51 € 1.800 € 0 €
    PREMIUM ISAR 1.800 € 0 € 60.423,95 € 1.800 € 0 €
    PREMIUM PTAR 1.800 € 0 € 32.694,03 € 1.800 € 0 €
    PREMIUM JVAR 2.000 € 0 € 40.662,00 € 2.000 € 0 €
    PREMIUM PFAR 1.800 € 0 € 63.295,10 € 1.800 € 0 €
    PREMIUM PDAH 1.800 € 0 € 54.277,51 € 1.800 € 0 €
    PREMIUM PVAR 2.000 € 0 € 62.319,00 € 2.000 € 0 €
    PREMIUM LTAR 4.000 € 1.000 € 70.671,44 € 4.000 € 1.000 €
    PREMIUM XFAR 4.000 € 1.000 € 82.850,00 € 4.000 € 1.000 €
    PREMIUM PQAR 4.000 € 1.000 € 81.239,40 € 4.000 € 1.000 €
    PREMIUM PFAC 4.000 € 1.000 € 74.533,58 € 4.000 € 1.000 €
    PREMIUM PFAH 4.000 € 1.000 € 84.049,02 € 4.000 € 1.000 €
    VAN CKMR 800 € 200 € 25.476,55 € 200 € 200 €
    VAN NKMR 800 € 200 € 33.403,13 € 200 € 200 €
    VAN DKMR 900 € 200 € 33.367,01 € 200 € 200 €
    VAN IKMR 900 € 200 € 40.710,45 € 200 € 200 €
    VAN JKMR 1.000 € 200 € 42.561,75 € 200 € 200 €
    VAN SKMR 1.000 € 200 € 30.250,00 € 200 € 200 €
    VAN FKMR 1.000 € 200 € 40.008,65 € 200 € 200 €
    VAN PKMR 1.000 € 200 € 43.977,45 € 200 € 200 €

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages.In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days.  If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

4.3.4. Total Comfort Cover

If the contract holder takes out this coverage, he/she will eliminate or reduce the deductible applicable to the basic coverage (see point 4.3.3).

Only drivers who are expressly authorised by Record go in the rental agreement are covered by  the Total Comfort Cover.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Total Comfort Cover includes the following aspects:

  • Coverage against damage caused by collision with no excess or with a reduced excess:

    • If the contract holder follows the procedure established by Record go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

  • Cover against damage caused by theft with no excess or with a reduced excess

    • If the contract holder follows the procedure established by Record go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

  • Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.

  • Basic roadside assistance

  • Cases in which it is compulsory for the contract holder to take out Total Comfort Cover to rent the vehicle:

    • Payment method: If the contract holder makes the payment with an American Express card.

    • The contract holder is not the main driver 

Total Comfort Cover Premium

GROUP OF VEHICLE 1-3 days/per day 4-6 days/per day 7 days or more / per day
2 WHEELS, 3 WHEELS 220€ 72€ 67,26€
VAN
 267€ 92,01€ 78,39€
MINI, ECONOMY
 220€ 72€ 67,26€
MINI SPORT, MINI ELECTRIC, COMPACT
 222€ 77,01€ 70,32€
INTERMEDIATE
 267,00€ 92,01€ 78,39€
PEOPLE CARRIER
 321€ 110,01€ 93,45€
PREMIUM
 384€ 132€ 114€

4.3.5. Total Comfort Cover Premium

If the contract holder purchases this coverage, the deductible applicable to the basic coverage will be eliminated or reduced.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by  the Total Comfort Cover Premium.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Total Comfort Cover Premium includes the following aspects:

  • Coverage against damage caused by collision with no excess or with a reduced excess:

    • If the contract holder follows the procedure established by Record go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

  • Cover against damage caused by theft with no excess or with a reduced excess

    • If the contract holder follows the procedure established by Record go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

  • Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.

  • Breakage, or non-violent theft of the keys or leaving the keys inside the vehicle

  • Special cleaning

Total Comfort Cover Premium

GROUP OF VEHICLE 1-3 days/per day 4-6 days/per day 7 days or more / per day
2 WHEELS, 3 WHEELS 220€ 72€ 67,26€
VAN
 267€ 92,01€ 78,39€
MINI, ECONOMY
 225€ 78€ 74,76€
MINI SPORT, MINI ELECTRIC, COMPACT
 240€ 83€ 77,82€
INTERMEDIATE
 285€ 98€ 85,89€
PEOPLE CARRIER
 336€ 110,01€ 100,95€
PREMIUM
 400€ 150€ 148€

4.3.6. Easy Cover

Only drivers who are expressly authorised by Record go in the rental agreement are covered by  the Easy Cover.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Easy Cover includes the following aspects:

  • Coverage of collision damage and theft WITH excess (CDW and TP)

    • Consult the features of this coverage in section 4.3.3 Basic coverage with excess.

  • Basic roadside assistance

4.4. Penalty Fees

  • Charge for damage, deterioration, loss or theft of the accessories found inside the vehicle, in terms of replacement cost:

    • Vehicle stickers (per sticker): €30

    • Vehicle documentation

    • Tray: official valuation depends on the vehicle model 

    • Top box (only motorbikes): €100

    • Helmet (only motorbikes): €100

    • Spare wheel: official valuation depends on the vehicle model

    • Aerial: €30

    • Emergency triangles: €30

    • Hi vis vest: €20

    • Wheel/puncture repair kit: €100

    • Bungee cord, strap, fastening cable (vans): €30

    • Goods trolley (vans): €150

  • Charge for repairing a tyre puncture:
     

    • Charge for tyre repair (without replacement): €100.00 
    • Charge for tyre repair (with replacement): €250.00 per axle.

  • Charge for breakage, loss violent or non-violent theft of keys

    • In the event of breakage, loss or theft of the keys of the rented vehicle, Record go will apply a penalty charge of at least € 302,50, plus a penalty for the period of time the vehicle cannot be used, which will be equivalent to at least one rental day in accordance with the daily rate at that time.

  • Charge for damage, loss or theft of the charging cable

    • If the charging cable for electric vehicles gets damaged, lost or stolen, Record go will apply the following penalty according to the specific model:

    • Home charging cable (household plug): up to 1.900 €

    • Charging station cable: 1.000 €

  • Charge for use of the wrong fuel

    • Record go will apply a minimum penalty of €302.50 and a maximum of up to the value of the total excess for the vehicle depending on whether or not the engine has broken down (official valuation).

  • Penalty for vehicle substitution

    • In cases of negligence, cases excluded from the coverage purchased, and if the obligations indicated in point 1.4 are breached: €100

  • Charge for special cleaning

    • The rental price includes standard cleaning of the rented vehicle. However, if the rented vehicle requires special cleaning, Record go shall charge the contract holder €75 (examples: mud or soil, animal hair, sand, waste residue, cigarette butts, ash, stickers, etc.) or €150 (examples: cement residue, plaster or any other material that implies that the vehicle has been used for construction work, excrement, vomit, stains that affect the dashboard, seats, upholstery, walls, seat belts and items in the vehicle area, strong smells, chemical products or paint stains, oils, fuels, etc.) to cover the vehicle management, special cleaning and immobilisation costs.   

    Special cleaning constitutes any cleaning that requires more exhaustive action and involves taking the vehicle out of its standard cleaning routine. 

    A rental company will check the vehicle with the renter upon return and their objections will be taken into account. A report and details of the costs will be sent to the renter, as well as photographs and justification of the dirty condition of the vehicle. In the event of disagreement, the renter may send their objections within 14 days to the customer service and complaints email. In the event of disagreement, they may file a claim with the consumer or with the competent courts.

  • Charge for smoking inside the vehicle

    • Record Go does not permit smoking inside their vehicles. If the vehicle smells of tobacco smoke, Record go will apply a penalty fee of €50 to cover the costs of processing, special cleaning, and suspension of the vehicle.

    An employee will check the vehicle with the lessee upon return and their claims will be taken into account.. In case of disagreement with the assessment carried out, the lessee may submit their claims to the customer service e-mail address within 14 days and, in case of disagreement with the resolution, go to consumer arbitration, whose decision the parties submit to for the resolution of such conflicts. 

  • Charge for driving outside of the territory authorised by Record go

    • If the ‘Crossing borders’ extra is not purchased and the vehicle is driven outside of the territory authorised by Record go (Peninsular Spain for mainland rentals or the island on which the vehicle was collected for the Balearic Islands), Record go will apply a €400 penalty. Regardless of whether or not the ‘Crossing borders’ extra has been taken out, if the vehicle travels beyond the territories authorised under this extra (see point 4.2.4), a penalty of €1,000 will be charged plus €0,25 for each kilometre travelled from the start of the rental in addition to the corresponding cancellation of coverages and the consequences specified in point 1.4 of "Obligations of the contract holder in relation to the vehicle". This consists of the coverage being nullified and the contract holder becoming responsible for rental vehicle damages, towing fees, repatriation and any and all costs occasioned, up to the full value of the deduction.

  • Charge for one-way rentals

    • Record go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup.  If the contract holder returns the rented vehicle to a office that is different to the pickup, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’, Charge for returning the vehicle late), the repatriation of the vehicle and the vehicle recovery cost.

  • Charge for returning the vehicle late

    • Record go offers a 60 -minute grace period for returning the rented vehicle in relation to its pickup time.

    However, for it to be applicable, this grace period should be determined and applied at the time the contract is signed, when the return time is chosen, otherwise it cannot be applied.

    Record go's rental fees are calculated based on 24-hour periods from the start of the rental period. 

    In the event that the contract holder does not return the rented vehicle to the agreed drop-off point at the time specified in the rental contract, the contractual coverage will be invalidated and the contract holder will be liable to pay for the damage caused to the rented vehicle and for all expenses incurred, up to the amount of the total excess and Record go will apply a penalty of €40 plus expenses incurred in recovering the vehicle, which will be a minimum of €436 in the event that it has been reported after 24 hours have passed.

    In addition to the above, the contract holder will also be responsible for paying the current daily rental rate (1) at that time, including charges for the options contracted for every day of delay in the vehicle return.

    In the same way, if Record go takes more than 60 minutes from signing the rental agreement to delivering the vehicle, the client will be compensated the same quantity of 40 €.

    This penalty will also be applied to the Meet&Greet extra under the terms indicated in 4.2.3. 

 (1) Current daily rental fee:

CAR CLASS 1 day 2 days 3-6 days 7-89 days
MINI, ECONOMY, 2 WHEELS, 3 WHEELS
 88,55€ 49,20€ 44,27€ 36,90€
MINI SPORT, MINI ELECTRIC, COMPACT, VANS
 119,37€ 66,32€ 59,69€ 59,75€
INTERMEDIATE
 146,64€ 81,47€ 73,33€ 61,11€
PEOPLE CARRIER
 167,83€ 93,24€ 83,92€ 69,64€
PREMIUM
 227,61€ 182,56€ 152,31€ 120,60€

  • Charge for abandoning the rented vehicle

    • If the vehicle is abandoned, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.

    This penalty will also be applied to the Meet&Greet extra under the terms indicated in 4.2.3. 

  • Charge for returning the rented vehicle to a public car park at the pickup airport

    • In the event that the contract holder returns the rental vehicle in a public car park at the pick-up airport, and if it is given back on the same day, Record go will apply a penalty of €30.00, as stated in the contract. If the rented vehicle is not recovered on the same day as the return date established in the rental agreement, Record go will apply the corresponding penalty fee for the late return of the vehicle, and the customer will be responsible for paying the vehicle recovery cost.

  • Charge for parking the rented vehicle in Record go parking spaces during the rental period

    • If the driver parks in Record Go parking spaces during the rental period, Record go will apply a penalty fee of €25/day.

  • Administration fee for the accident management, damage management and advice service (DAF).

    • In case of damage, the driver must fill in the accident report, submit it to the Record go office upon returning the rented vehicle and send a copy of the report to the e-mail address [email protected].

    Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF). 

    If the contract holder has purchased the Total Comfort Cover or Total Comfort Premium, Record go will not charge any fee for this service.

  • Charge per additional kilometre in rates with limited kilometrage (Go Easy Vans and Just Go Vans)

    • Should the kilometrage included in the rental be exceeded, Record Go will apply a penalty of €0.26 for the CKMR group,  €0.28 for the NKMR group, €0.30 for the DKMR group, €0.32 for the IKMR y JKMR groups, and €0.36 for the SKMR, PKMR  and FKMR group per each additional kilometre. If the vehicle is returned early, the applicable kilometres per day for the number of days used will be calculated and said penalty charged if appropriate.    

The above penalties are detailed and communicated to the customer during the booking process, highlighting the key information, so that the information can be selected for acceptance.  

Upon return of the vehicle, an employee will check the vehicle with the lessee and their claims will be taken into account. The customer will be informed of any penalties applicable as indicated above.  They will be sent a report and details of the costs, photos and the necessary supporting documentation. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Charge per additional kilometre in rates with limited kilometrage (Go Easy and Just Go, Madrid and Barcelona, vehicles with limited mileage)

Should the kilometrage included in the rental be exceeded, Record go will apply a penalty of €0.35 per each additional kilometre. If the vehicle is returned early, the applicable kilometres per day for the number of days used will be calculated and said penalty charged if appropriate.

 

5. Fuel

6. Payment

7. Rental period: modifications, cancellations, no-shows, early returns and late pickups

8. Fines

9. Office hours

10. Data protection, legal system and code, code of conduct, taxes and reservation of rights