At the time of making the booking, the contract holder must choose one of our fuel return policies: «full-full» or «full-empty».

At the time of picking up the vehicle, Record go will hand over the vehicle with a full fuel tank and will charge the contract holder for the amount of the fuel in the tank.

The amount charged depends on the model/make of the vehicle received and on the fuel market price on the date of pickup. The contract holder will pay the price of the fuel used.

At the time of returning the vehicle, Record go checks the level of fuel in the tank and refunds the amount corresponding to the amount of fuel in the tank. 

The measurement unit used for the fuel tank is 1/8 of the vehicle’s total fuel tank. 

At the time of returning the vehicle, the contract holder is required to present the receipt of the airport petrol station as proof of having filled the tank.

If the contract holder does not present the receipt, Record Go will apply a penalty fee of €10. If the contract holder does not return the vehicle with the tank full, Record Go will charge €30 for the refuelling service.

Terms and conditions of the full-full fuel return policy:

If the contract holder does not present the receipt, Record Go will apply a penalty fee of €10. If the contract holder does not return the vehicle with the tank full, Record Go will charge €30 for the refuelling service.

Terms and conditions of the full-empty fuel return policy:

When picking up the vehicle, the contract holder must pay the non-refundable service and refuelling charge (Consult table) to cover the logistics and supply costs.

It is a non-refundable service and refuelling charge to cover the logistics and supply costs.

No, the service charge is not a refundable charge.

No, the fuel price is not included in the online booking rate.

In both fuel return policies: At the time of picking up the vehicle, Record Go will hand over the vehicle with a full fuel tank and will charge the contract holder for the amount of the fuel in the tank.

At the time of returning the vehicle, Record go checks the level of fuel in the tank and refunds the amount corresponding to the amount of fuel in the tank. 

The measurement unit used for the fuel tank is 1/8 of the vehicle’s total fuel tank. 

At Record go, we do automatically reimburse the unused amount of fuel.

Nevertheless, it is actually your bank that has to make the reimbursement. Please do take this into account because, sometimes banks can take longer than expected to reimburse money and this is beyond our control.

Some banks charge commissions for reimbursing deposits. These commissions have no connection with Record Go whatsoever. Please be sure to contact your bank for further information.

Should you need your deposit back urgently, we suggest you to please contact your bank so that you they can inform you about the reimbursement timing.

 If the contract holder wishes to submit a fuel receipt, it must be left in a clearly visible place, for example, on the dashboard of the rented vehicle.

Basic coverage with excess

Basic coverage with excess is included in the rental price.

The basic coverage with excess includes the following aspects:

• Coverage of collision damage and theft WITH excess (CDW and TP)

Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages, losses, or theft of the rented vehicle.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement, in compliance with the obligations established in the present contract.

• Basic roadside assistance

The Roadside Assistance service included in the basic cover provides a 24-hour roadside assistance service. This service, which includes towing, recovery and roadside repair, will always incur a cost of, at least, 180 €.

Neither the cost of the tow truck and/or taxis that may be required are included in this roadside assistance service.

Total Comfort Cover

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR and PVAR, Total Comfort Cover reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €. The pre-authorised amount will be charged and not blocked.

Total Comfort Cover includes the following aspects:

• Coverage of collision damage WITHOUT excess: If the contract holder follows the procedure established by Record Go in the event of an accident, breakdown or mechanical failure, he/she will not be responsible for paying any amount.

• Coverage of damages due to theft WITHOUT excess: If the contract holder follows the procedure established by Record Go in the event of a theft or robbery of the rented vehicle, he/she will not be responsible for paying any amount.

• Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.

• Premium roadside assistance 

The premium roadside assistance included in Total Comfort Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record Go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

• Coverage of collision damage and theft WITH excess (CDW and TP)

Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages, losses, or theft of the rented vehicle.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement, in compliance with the obligations established in the present contract.

• Basic roadside assistance

The Roadside Assistance service included in the basic cover provides a 24-hour roadside assistance service. This service, which includes towing, recovery and roadside repair, will always incur a cost of, at least, 180 €.

Neither the cost of the tow truck and/or taxis that may be required are included in this roadside assistance service.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR and PVAR, Total Comfort Cover reduces the excess amount but does not eliminate it.

Cases in which it is compulsory for the contract holder to take out Total Comfort Cover to rent the vehicle:

• Age: drivers of 70 years and older

Payment method: If the contract holder makes the payment with an American Express card

The contract holder is not the main driver 

If you make a reservation with Record go through one of our intermediaries, these intermediaries sometimes offer their own insurance with their own conditions instead of our Total Comfort coverage. If you decide to take out their insurance instead of our coverage, once you arrive at our car rental desk, even though you have taken out insurance with the intermediary, you will have to choose between paying an excess or taking out our Total Comfort Cover.

Also in this case, regardless of the fact that you might have an insurance policy included in your credit card, you will still have to either contract out Total Comfort Cover or pay for an excess fee.

The excess is the maximum amount that the contract holder will be responsible for paying in the event of an accident or damages to the vehicle if they have not taken out our Total Comfort Cover. The excess amount varies according to the group of the rented vehicle (see table below)

The pre-authorization amount is the price of the excess that is blocked on the contract holder's bank card when picking up the rental if Total Comfort coverage has not been taken out.

MBMR and EDMR groups: Excess 1100,00 €
 

Groups CDMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, CVMR: Excess 1400,00 €

FVMR, SVMR, PFAR, XGAR, PVAR and PJAR: Excess 2000,00 €
 

*** Bookings lasting 29-60 days will have a price of €2000 for all categories ***

If you make a reservation with Record go through one of our intermediaries, these intermediaries sometimes offer their own insurance with their own conditions instead of our Total Comfort coverage. If you decide to take out their insurance instead of our coverage, once you arrive at our car rental desk, even though you have taken out insurance with the intermediary, you will have to choose between paying an excess or taking out our Total Comfort Cover.

In the event of an accident, breakdown or engine failure, regardless of the coverage taken out, to follow the procedure established by Record Go: 

• Not to repair the vehicle without the prior consent of Record Go.

• Not to request a breakdown service without the prior consent of Record Go.

• Not to acknowledge or pre-judge responsibility for the incident.

• Not to abandon the rented vehicle without the necessary means to protect it

• To notify Record Go within a maximum of 24 hours of any damage (with or without a third party) caused to the rented vehicle.

Record Go will assess the situation and determine the most effective solution: the driver will be recommended to drive to the airport to pick up a replacement vehicle, the vehicle will be repaired at the location of the incident, or, if it cannot be repaired, a tow truck will be sent to tow the rented vehicle back to the nearest Record Go office and a replacement vehicle will be given to the contract holder.

• In addition, only in the event of an accident, the driver must fill in the accident report, submit it to the Record Go office upon returning the rented vehicle and send a copy of the report to the e-mail address asistencias@recordrentacar.com. The accident report must indicate the circumstances, place, date and time of the incident, as well as possible witnesses and the full contact details of any involved third parties. If this document is not submitted to Record Go, the coverage may be rendered void.

Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF).  If the contract holder has taken out Total Comfort Cover, Record go will not charge any fee for this service.

In the event of theft or robbery of the rented vehicle, regardless of the coverage taken out, to follow the procedure established by Record Go:

To immediately notify the relevant authorities and to file a police report and obtain the corresponding signed police report. If this document is not submitted to Record Go, the coverage may be rendered void.

To notify Record Go of the theft or robbery of the rented vehicle within a maximum of 24 hours.

To deliver the keys of the rented vehicle to Record Go within a maximum of 24 hours. 

If the contract holder does not deliver the keys, he/she will be responsible for paying Record Go the total excess amount of the vehicle. This clause shall only cease to apply if the police report indicates that the keys of the vehicle have been stolen.

If you need roadside assistance, please contact our breakdown assistance department at +34 964 631 546. If it is not urgent, you may also contact us via e-mail at asistencias@recordrentacar.com.

All queries are dealt with from our head office. We’ll solve any questions or concerns regarding your contracts through the following e-mail: servicioalcliente@recordrentacar.com.

Basic roadside assistance (Basic coverage with excess)

No. Neither the cost of the tow truck and/or taxis that may be required are included in this roadside assistance service.

Premium roadside assistance (Total Comfort Cover)

Yes. The cost of the towing service and/or taxi that may be required is included in this roadside assistance service.

If the driver incurs a road traffic fine during the rental period, Record go is required by law to identify the driver and provide the authorities with his/her personal information in order to send the fine to the home address of the contract holder for its subsequent payment. For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.

This charge does not include payment of the road traffic fine. The contract holder will be solely responsible for paying the fine directly to the authorities.

Yes. At Record go, we offer 24h breakdown service.

If you have made a booking over 24 hours ago and you haven't received our confirmation e-mail, chances are that our e-mail was blocked by the anti-spam service of your e-mail account. Please, check that the confirmation e-mail is not in the "SPAM" , "Junk Mail" or "Unwanted Mail" file of your e-mail account. If our e-mail is in the SPAM file, make sure to modify your account configuration so that it does not block the e-mails incoming from "recordrentacar.com" and from our email address "reservas@recordrentacar.com". If our e-mail is NOT in the SPAM file, please, send us an email as soon as possible to bookings@recordrentacar.com and we will send you the confirmation.

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Just send us an e-mail to marketing@recordrentacar.com or log in the Club Record and unsubscribe from our commercial mailing.

Record go offers three types of fees, so you can choose the one that best suits your needs: Go Flat (full-full), Just Go (full-full all included) and Go Easy (full-empty).

 It includes the following aspects:

• Basic coverage with excess

• Full-full fuel return policy

•  Free cancellation up to 48 hours before the rental

 It includes the following aspects:

• Total Comfort Cover

• Full-full fuel return policy

• Express Line

•  Free cancellation up to 48 hours before the rental

 It includes the following aspects:

•  Free cancellation up to 48 hours before the rental