General terms and conditions
The contract holder is directly and jointly responsible for ensuring that the main driver or authorised additional drivers comply with the contractual obligations stipulated below while driving the rented vehicle.
Failure to comply with any of the obligations described below may result in the forfeiture of rights of the contract holder and, as a consequence, cancellation of the coverage taken out. In addition, the contract holder will be responsible for paying any damages caused to the rented vehicle and all expenses generated, which can reach the total excess amount.
If Record Go considers that any of the following obligations have been violated, it reserves the right to take the relevant legal action, such as taking back the rented vehicle from the driver of the vehicle and/or legally requiring the return of the rented vehicle.
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The rental invoice will be made in the name of the rental agreement holder and, once the contract has been issued, it will not be possible to modify it. To request an invoice in the name of a company, the client must communicate this fact before entering into the rental agreement.
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To inspect the vehicle before leaving the parking space and to inform Record Go of any discrepancies in relation to the vehicle’s condition described in the section of the contract "Annexe of damage information and verification". A discrepancy in the list of accessories present in the vehicle and damages that are not indicated or indicated incorrectly in the previously signed rental agreement.
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To sign the ‘Pickup’ section of the "Annexe of damage information and verification" of the agreement as proof of acceptance of the condition of the vehicle at the time of pickup. Signing the rental agreement implies the customer's acceptance of the list of accessories present in the vehicle and of the description of the damages included in the section of the contract "Annexe of damage information and verification". Any damage that is not indicated in the contract will be considered to be new damage and will be attributable to the contract holder. In the event of breakage, loss or misplacement of the additional accessory or equipment marked as present in the vehicle, the contract holder will be liable for the replacement cost.
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Where appropriate, to be responsible for the assembly of child car seats or any other extras that require assembly. Under no circumstance will Record Go assume any responsibility for the assembly of accessories in the rented vehicle.
To use the vehicle in compliance with the following terms and conditions of use:
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To notify Record Go in the event of any technical failure in the rented vehicle: fluid levels (oil, water), tyre pressure, etc.
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In the event of an accident, breakdown or engine failure, regardless of the coverage taken out (basic or Total Comfort), to follow the procedure established by Record Go:
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Not to repair the vehicle without the prior consent of Record Go.
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Not to request a breakdown service without the prior consent of Record Go.
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Not to acknowledge or pre-judge responsibility for the incident.
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Not to abandon the rented vehicle without the necessary means to protect it
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To notify Record Go within a maximum of 24 hours of any damage (with or without a third party) caused to the rented vehicle.
Record Go will assess the situation and determine the most effective solution: the driver will be recommended to drive to the airport to pick up a replacement vehicle, the vehicle will be repaired at the location of the incident, or, if it cannot be repaired, a tow truck will be sent to tow the rented vehicle back to the nearest Record Go office and a replacement vehicle will be given to the contract holder. -
In addition, only in the event of an accident, the driver must fill in the accident report, submit it to the Record Go office upon returning the rented vehicle and send a copy of the report to the e-mail address asistencias@recordrentacar.com. The accident report must indicate the circumstances, place, date and time of the incident, as well as possible witnesses and the full contact details of any involved third parties. If this document is not submitted to Record go, the coverage may be rendered void.
Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons.
Record go will charge the contract holder a fee for this accident management, damage control, and advice service (DAF). If the customer has taken out our Total Comfort Cover, Record go will not charge any fee for this service. -
In the event of theft or robbery of the rented vehicle, regardless of the coverage taken out (basic or Total Comfort), to follow the procedure established by Record Go:
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To immediately notify the relevant authorities and to file a police report and obtain the corresponding signed police report. If this document is not submitted to Record Go, the coverage may be rendered void.
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To notify Record Go of the theft or robbery of the rented vehicle within a maximum of 24 hours.
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To deliver the keys of the rented vehicle to Record Go within a maximum of 24 hours. If the contract holder does not deliver the keys, he/she will be responsible for paying Record Go the total excess amount of the vehicle. This clause shall only cease to apply if the police report indicates that the keys of the vehicle have been stolen.
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Respect the road traffic regulations. Road traffic violations constitute an offence, and the driver may incur fines and penalties as provided for in applicable laws. Also, if the driver incurs a road traffic fine during the rental period, Record go will charge the contract holder for the fine management and administration service for each offence/fine received (See more information in section 4.4).
The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.
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Have sufficient knowledge to properly drive the rented vehicle
The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.
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To return to the airport where the vehicle was rented before reaching 2000 km for a mandatory inspection of the rented vehicle free of charge.
If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.
This compulsory inspection is carried out to guarantee the driver’s safety. If the contract holder does not appear for the inspection after reaching 2.000 km (or 3,000 km, depending on the coverage contracted and the delegation), Record Go will apply the corresponding penalty fee. (Consult the inspection schedule per mileage in section ‘7.1.2.3 Mileage inspections’).
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To return the rented vehicle with its corresponding keys in the same working order and condition as at the time of pickup. If the contract holder returns the rented vehicle in a condition different to that specified by Record Go at the time of pickup in the section of the contract “Annexe of damage information and verification”, the contract holder will be responsible for any alterations produced and for any missing documentation or accessories, and, depending on the type of coverage taken out (consult the types of coverage offered by Record Go in section ‘4. Extras, accessories, charges and coverages’), may incur additional costs due to a violation of the contractual terms and conditions.
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In the event of a breach or violation of the obligations and terms and conditions established in this rental agreement, the coverage taken out will be rendered void and the contract holder will be responsible for paying any damages caused to the rented vehicle, and all other expenses generated, up to a maximum limit of the total excess amount.
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If the contract holder has not taken out Total Comfort Cover, he/she will be responsible for compensating Record go for any new damages that are detected up to the total excess amount for the vehicle group (consult the excess amount for vehicle groups in section ‘4. Extras, accessories, charges and coverages’).
To calculate the cost of the damage, we will use the current table of damage repair costs for each vehicle group and type of damage incurred. To view the amounts listed in this table, click here.
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If the contract holder has taken out coverage with the provider of their bank account or with a third party, Record Go will charge the corresponding amount up to the excess limit of the contract holder's bank card provided at the time of payment for the rental, and the contract holder will be responsible for claiming this amount from the provider of their bank card or from third parties.
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To ask Record Go staff to inspect the state of the rented vehicle and to sign the "Return" section of the "Annexe of damage information and verification" of the contract as proof of acceptance of the vehicle's condition upon return.
If the contract holder does not request an inspection of the state of the rented vehicle, he/his consents and authorises Record Go, if the vehicle has any alterations in its condition at the time of pickup and signing the contract, to charge the corresponding fee for the violation of any of the contractual obligations to the contract holder's bank card provided at the time of paying for the rental.
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To return the rented vehicle within office hours. If the contract holder returns the vehicle outside of office hours (this option is unavailable in the Ibiza office), he/she must comply with the instructions of Record Go for returning vehicles outside of office hours.
Returns outside of office hours constitute between 11 p.m. and 7 a.m. In this case, it is not necessary for the contract holder to carry out any paperwork or actions with Record Go staff. The vehicle keys must be deposited in the key return box located in our offices in the car park.
The contract holder will continue to be responsible for the rented vehicle until the rental office opens again. If the contract holder fails to comply with the instructions for returning the vehicle outside of office hours, he/she will continue to be responsible for the rented vehicle until Record Go has access to the vehicle.
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To return the vehicle to the agreed place, date and time. Record Go offers a two-hour grace period for returning the rented vehicle in relation to its pickup time. However, this grace period must be determined and applied at the moment of finalising the rental contract and selecting the vehicle return time.
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If the rented vehicle is returned late, the coverage taken out will be rendered void and Record Go will apply a penalty fee for each day of delay in returning the vehicle. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4. Extras, accessories, charges and coverages’).
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Record Go does not offer one-way or single journey rentals. The contract holder must return the rented vehicle to the same office as the pickup. If the contract holder returns the rented vehicle to an office other than where the vehicle was picked up, Record Go will apply the corresponding penalty fee.
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To inspect the vehicle before returning the keys and to make sure that no personal belongings have been left inside. Record Go is not responsible for the loss of or damage to any personal belongings left inside the vehicle during or after the rental period. The contract holder is solely responsible for this property.
The rental price includes standard cleaning of the rented vehicle. However, if the rented vehicle requires special cleaning, the contract holder will be charged the corresponding fee. Special cleaning constitutes any cleaning that requires more exhaustive action and involves taking the vehicle out of its standard cleaning routine. A special cleaning charge would be applied to the following examples: beach sand, animal hair, crumbs, rubbish left inside the vehicle (cans, bottles, packaging, etc.), upholstery stains, and stickers.
Violation of any of the obligations described below will result in the loss of rights of the contract holder and, as a consequence, will render the contracted coverage void. In addition, the contract holder will be responsible for paying any damages caused to the rented vehicle and all expenses generated, up to the total excess amount.
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Not to drive the vehicle while under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. Record Go accepts no responsibility for any accidents or damages to property caused by the rented vehicle if, at the time, the driver was driving under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. The simple fact of driving under the influence of any of the aforementioned substances will be sufficient cause for the contract holder to be held responsible for the damages causes regardless of whether the influence of the aforementioned circumstances has been demonstrated in the damage charges.
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For the rented vehicle to be driven exclusively by drivers expressly authorised by Record Go in the rental agreement.
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Not to drive the vehicle outside of Spanish national borders (except for Portugal, Gibraltar and Andorra, subject to prior contracting and authorisation of Record Go), or between different islands, or between islands and the peninsula. In this respect, is not allowed to transport the rented vehicle on a ferry or any other type of maritime transport. If this obligation is breached, Record Go will apply the corresponding penalty fee, the contracted coverage will be rendered void, and the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation cost.
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To fill the rented vehicle with the correct type of fuel, which is indicated in the "Vehicle information" section of the contract and also next to the fuel cap cover of the rented vehicle. Using the wrong fuel by mistake will constitute new damage and will be attributable to the contract holder.
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Not to put water in the fuel tank. The presence of water in the tank will be considered a negligence and will be imputable to the holder of the contract.
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Not to drive on unpaved, unauthorised or restricted roads.
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Not to drive with over the legal number of people for the type of rented vehicle.
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Not to use the vehicle as a form of public transport for people.
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Not to use the rented vehicle for illegal activities.
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Not to use the rented vehicle to participate in races, competitions, or reliability or speed tests.
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Not to use the vehicle for commercial purposes, as a courier service, or for the transportation of goods or people.
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Not to sublease the vehicle.
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Not to use the vehicle to tow other vehicles.
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Not to use the vehicle for the transportation of animals.
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Not to use the vehicle for the transportation of explosives.
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Not to use the vehicle for the transportation of corrosive substances.
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Not to smoke inside the rented vehicle. If the vehicle smells of tobacco smoke, Record Go will apply a penalty fee to cover the costs of processing, special cleaning, and vehicle suspension.
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Not to park the rented vehicle in Record Go parking spaces during the rental period.
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Minimum age 21 years old
The minimum age required to rent a vehicle with Record Go is 21 years old.
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Drivers between 21 and 24 years old
If any of the authorised drivers in the rental agreement are between 21 and 24 years old (both included), a young driver supplement is added to the rental price for each driver in this age range.
Drivers over the age of 70 years
If the driver is over 70 years of age, the contract holder must take out Total Comfort Cover to be able to rent the vehicle.
Record Go does not assume any responsibility for accidents or damages to property caused by the rented vehicle if the contract holder has deliberately provided Record Go with incorrect information regarding their identity, home address, or validity of their driving licence.
Driving licences sent by fax or photocopies will not be accepted.
If the contract holder does not provide the documentation and information described below, Record Go reserves the right to refuse vehicle rental:
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The contract holder and all of the drivers included in the contract must present their national identity document, passport, or equivalent document as proof of identity.
If this document is not expressed in Latin script, it must be accompanied by an official sworn translation.
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All of the drivers included in the rental agreement must present a valid European driving licence that is in date and which they have held for at least one year.
If this document is not expressed in Latin script, it must be accompanied by an official sworn translation.
Record Go assumes no responsibility for any road traffic fines incurred by the driver due to not having the relevant licence or licences to drive a vehicle in Spain. The driver is responsible for consulting and understanding the current regulations.
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The contract holder must provide Record Go with a local address (flat, apartment, villa, hotel, etc.) and also their home address in their country of residence.
| PREPAYMENT | PAYMENT AT DESTINATION | |
|---|---|---|
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JUST GO FULL-FULL ALL INCLUSIVE |
• Total Comfort Cover • Full-full fuel return policy • Express Line • Car choice • Free cancellation up to 48 hours before the rental • Option to pick up the vehicle outside of office hours* |
• Total Comfort Cover • Full-full fuel return policy • Express Line • Car choice • Free cancellation up to 48 hours before the rental Lorem Ipsun |
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GO FLAT FULL-FULL |
• Basic coverage with excess • Full-full fuel return policy • Free cancellation up to 48 hours before the rental • Option to pick up the vehicle outside of office hours* |
• Basic coverage with excess • Full-full fuel return policy • Free cancellation up to 48 hours before the rental Lorem Ipsun |
|
GO EASY FULL-EMPTY |
• Basic coverage with excess • Full-empty fuel return policy • Free cancellation up to 48 hours before the rental • Option to pick up the vehicle outside of office hours* |
• Basic coverage with excess • Full-empty fuel return policy • Free cancellation up to 48 hours before the rental Lorem Ipsun |
*Pickup outside of office hours (from 11 p.m. to 3 a.m.)
*Ibiza office:
At the Ibiza office, Record go offers pickup outside office hours, from 11 p.m. to 3 a.m., from 1 April to 31 October.
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UNLIMITED MILEAGE RATE FULL-FULL |
• Basic coverage with excess • Full-full fuel return policy |
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Only Alicante and Málaga LIMITED MILEAGE RATE FULL-FULL |
• Basic coverage with excess • Full-full fuel return policy • Maximum daily mileage: 100 km |
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UNLIMITED MILEAGE RATE FULL-EMPTY |
• Basic coverage with excess • Full-empty fuel return policy |
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Unlimited mileage with compulsory free inspection after 2000 km
If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.
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Taxes and rates
VAT and airport taxes are included in our prices.
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Basic coverage with excess
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The basic coverage includes:
Coverage of collision damage and theft WITH excess (CDW and TP)
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Free cancellation up to 48 hours before the rental for fee options that permit cancellations.
If you have made the reservation through a third party, consult the third party's cancellation policy.
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Returns outside of office hours.
The Ibiza office of Record go does not offer this service.
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Excess
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Total Comfort Cover
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Fuel
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Additional extras
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GoPad (7’’ Tablet + WiFi + GPS + Experiences)
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Child car seats:
Baby seats (MaxiCosi 0-9 kg)
Child seats (9-18 kg)
Child booster seats (18-36 kg)
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Young driver supplement (from 21 to 24 years of age, inclusive)
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Additional driver supplement
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Diesel vehicle supplement
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Cross-border
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Pickup outside of office hours (from 11 p.m. to 3 a.m.)*
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Potential charges after returning the vehicle
Charge for new damages (external and internal) to the vehicle
Charge for the loss or misplacement of accessories or damage to accessories
Charge for the loss or misplacement of documentation
Charge for loss or theft of keys
Charge for use of the wrong fuel
Charge for special cleaning
Charge for smoking inside the vehicle
Charge for driving outside of the territory authorised by Record Go
Charge for excess mileage
Charge for one-way rentals
Charge for returning the vehicle late
Charge for abandoning the rented vehicle
Charge for returning the rented vehicle to a public car park
Charge for parking the rented vehicle in Record Go parking spaces during the rental period.
Fine management and administration fee (this does not include the amount of the fine)
Administration fee for the accident management, damage management and advice service (DAF).
- Child car seats
The Spanish legislation in force states that all children equal to or less than 135cm must wear a restraint device in the vehicle adapted to their height and weight.
The contract holder is solely responsible for installing the child car seat. Under no circumstances does Record Go assume any responsibility for the assembly of child car seats in the rented vehicle.
If the child car seat is broken, lost or misplaced during the rental period, the contract holder will be responsible for paying an additional €75.00 replacement fee.
Types of child car seats offered by Record Go:
Baby seats (MaxiCosi 0-9 kg)
Child seats (9-18 kg)
Child booster seats (18-36 kg)
Types of child car seats offered by Record Go:
GoPad (7’’ Samsung Tablet + WiFi + GPS + Experiences)
Features:
Functions: GPS, map (even without connection), MiFi function (wireless router to give internet access to devices connected to its network), browser with unlimited data, tourist and business guide, and trip recommendations.
Compatibility: compatible with any device with WiFi.
Browsing speed: 4G
Simultaneous connections: up to 5 devices
Games
Price of the GoPad extra:
If the GoPad or any of its accessories are broken, lost or misplaced during the rental period, the contract holder will be responsible for paying the corresponding replacement fee: Tablet: €220, cover: €15, mount: €15, USB cable: €3, wall charger: €12, car charger: €8, carry case: €4.
Record Wifi
The extra 'Record Wifi' is available at the Málaga office for reservations with collections until 30/09/2018.
Features:
Compatibility: compatible with any device with WiFi.
Navigational details: 1Gb/day
Simultaneous connections: up to 5 devices
Price of the 'Record Wifi' extra:
If the 'Record Wifi' or any of its accessories are broken, lost or misplaced during the rental period, the contract holder will be responsible for paying the corresponding replacement fee: accessory: €96.80, device cover: €12.10, cable: €10.89, chargers: €10.89, SIM: €30.25, battery: €30.25.
| PER DAY | MAXIMUM PER RENTAL |
|---|---|
| 8,95 € | 107,40 € |
| 7 days/per day | 8-12 days/per day | 13-60 days/per day |
|---|---|---|
| 7,95 € | 7,45 € | 7,00 € |
| PER DAY |
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| 7,00 € |
Non-guaranteed extras, subject to availability
Diesel vehicle supplement
Record go no garantiza disponibilidad de vehículo diésel para las sustituciones.
Price of the 'diesel vehicle' extra:
The contract holder may purchase this extra to guarantee that the rented vehicle uses diesel.
| PER DAY | |
|---|---|
| PER RENTAL | 2,00 € |
Upgrade
The contract holder may purchase this extra at the desk to upgrade their vehicle.
In the case of contracting the 'Upgrade' extra, if the contract holder has not taken out Total Comfort Cover, Record go will block the pre-authorisation corresponding to the vehicle group that the holder has upgraded to and he/she will be responsible up to the excess amount corresponding to that vehicle group.
| MAXIMUM PER DRIVER, PER DAY |
|---|
| Up to 250,00 € |
Additional driver supplement
Price of the 'additional driver' extra:
Non-driving contract holder
To take out Total Comfort Cover
To be the holder of the bank card used to pay for the rental
To provide all of the required documentation indicated in point 2.2 'Required documentation and information’.
Young driver supplement (from 21 to 24 years of age, inclusive)
The contract holder may purchase this extra if he/she wishes to add additional drivers to the rental.
| PER DRIVER, PER DAY | MAXIMUM PER DRIVER, PER RENTAL |
|---|---|
| 7,00 € | 84,00 € |
| Record Go allows a maximum of 3 additional drivers per vehicle and rental. | |
It is possible for the contract holder not to be the main driver, provided that he/she fulfils the following requirements:
The minimum age required to rent a vehicle with Record Go is 21 years old.
If any of the authorised drivers in the rental agreement are between 21 and 24 years old (both included), a young driver supplement is added to the rental price for each driver in this age range.
Price of the ‘young driver' extra*:
| AMOUNT PER DAY | MAXIMUM SUPPLEMENT PER RENTAL |
|---|---|
| 7,00 €/day | 84,00 € |
*For bookings of vehicles in group PFAR, PJAR and FMAR, price of the ‘young driver' extra:
| AMOUNT PER DAY | MAXIMUM SUPPLEMENT PER RENTAL |
|---|---|
| 25,00 €/day | 300,00 € |
Express Line
Price of the 'express line' extra:
Pickup outside of office hours (from 11 p.m. to 3 a.m.)*
Price of the 'pickup outside of office hours’ extra:
Flight diversion:
Price of the ‘flight diversion’ extra:
The contract holder can purchase this extra to access our priority pickup service to obtain preferential assistance at our car rental desk.
| Express line service charge |
|---|
| 50,00 € |
Record Go offers a pickup service outside of office hours. To guarantee this service, the customer must choose prepayment as the payment method, and the holder of the booking must notify Record Go of their flight number at the time of making the booking or prior to the pickup date. The holder of the booking has 40 minutes to get to the office after their flight has landed.
*Ibiza office:
At the Ibiza office, Record go offers pickup outside office hours, from 11 p.m. to 3 a.m., from 1 April to 31 October.
| Charge for pickup outside of office hours |
|---|
| 40,00 € |
If the flight lands in an airport other than that indicated on the booking, the customer can pick up a vehicle from that airport, provided that Record Go has an office at that site, and subject to vehicle availability.
| Flight diversion charge |
|---|
| 40,00 € |
Cross-border
Price of the 'Cross-border' extra:
If the "cross-border" extra is not purchased and the vehicle is driven outside of the territory authorised by Record Go, Record Go will apply a penalty fee of €200 in addition to the corresponding coverage cancellation and consequences stipulated in point 1 "Obligations of the contract holder in relation to the vehicle".
If the contract holder has not taken out Total Comfort coverage but has purchased the "Cross-border' extra, and has a breakdown or accident while abroad, the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation fees to return the vehicle to the nearest Record Go rental office.
The 'Cross-border' extra is not available at the Mallorca and Ibiza branches.
Record go does not permit cross-border rentals. By exception, Record go can authorise driving in Portugal, Gibraltar and Andorra if the contract holder purchases at the rental desk the 'Cross border' extra.
| PER DAY | MINIMUM | MAXIMUM | |
|---|---|---|---|
| PER RENTAL | 9,00 € | 18,00 € | 90,00 € |
Basic coverage with excess is included in the rental price.
Only drivers expressly authorised by Record Go in the rental agreement are covered by the basic coverage with excess.
The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.
The basic coverage with excess includes the following aspects:
Coverage of collision damage and theft WITH excess (CDW and TP)
Basic roadside assistance
Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages, losses, or theft of the rented vehicle.
If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement.
If the contract holder/driver does not follow the procedure established by Record Go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.Obligations of the contract holder and authorised drivers in relation to the rented vehicle) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.
The following table displays the excess and total excess amounts for each vehicle group:
| Car Class | ACRISS | CDW/TP - Excess | Total excess |
|---|---|---|---|
| MINI | MBMR | 1.100 € | 7.700 € |
| MINI | MCAR | 1.100 € | 7.700 € |
| ECONOMY | EDMR | 1.100 € | 8.800 € |
| COMPACT | CDMR | 1.400 € | 11.000 € |
| COMPACT | CGMR | 1.400 € | 14.850 € |
| COMPACT | CGAR | 1.400 € | 15.950 € |
| INTERMEDIATE | ISAR | 1.400 € | 27.025 € |
| COMPACT | CWMR | 1.400 € | 12.650 € |
| 5 + 2 | IVMR | 1.400 € | 27.500 € |
| INTERMEDIATE | IGMR | 1.400 € | 27.500 € |
| INTERMEDIATE | IGAR | 1.400 € | 33.000 € |
| INTERMEDIATE | IWMR | 1.400 € | 17.600 € |
| INTERMEDIATE | IWAR | 1.400 € | 19.800 € |
| FULL SIZE | FGAR | 1.400 € | 35.200 € |
| COMPACT | CVMR | 1.400 € | 19.800 € |
| 7 SEATER | FVMR | 2.000 € | 32.200 € |
| 9 SEATER | SVMR | 2.000 € | 28.750 € |
| 9 SEATER | SVAR | 2.000 € | 30.475 € |
| 5 + 2 | IVAR | 1.400 € | 35.200 € |
| FULL SIZE | FMAR | 2.000 € | 30.475 € |
| PREMIUM | PFAR | 2.000 € | 42.320 € |
| PREMIUM | PJAR | 2.000 € | 43.700 € |
For bookings of vehicles in group PFAR, PJAR and FMAR, the customer can reduce the excess amount by purchasing Total Comfort Cover.
The roadside assistance service included in the basic coverage offers 24-hour roadside assistance which includes, free of charge, the labour costs for any repair work that can be carried out at the location of the breakdown and a replacement vehicle at the nearest Record Go office, subject to availability.
Neither the cost of the tow truck and/or taxis that may be required are included in this roadside assistance service.
Towing service fees:
| Service provided in the same province in which the vehicle was rented: | 125,35 € |
| Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office) | |
| - Distance <50 km | 159,58 € |
| - Distance >49 kms /<200 kms | 299,00 € |
| - Distance >199 kms /< 400 kms | 348,45 € |
| - Distance >399kms | 487,60 € |
If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PFAR, PJAR and FMAR, Total Comfort Cover reduces the excess amount but does not eliminate it. The pre-authorised amount corresponding to the reduced excess is 1.000 €. The pre-authorised amount will be charged and not blocked.
Only drivers who are expressly authorised by Record Go in the rental agreement are covered by the Total Comfort Cover.
The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.
Total Comfort Cover includes the following aspects:
Coverage of collision damage WITHOUT excess: If the contract holder follows the procedure established by Record Go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.
Coverage of damages due to theft WITHOUT excess: If the contract holder follows the procedure established by Record Go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.
Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.
Mileage limit extension (does not apply to the Ibiza branch)
Removal of the mileage limit on the 'F/F Limited km' rate
Premium roadside assistance
Cases in which it is compulsory for the contract holder to take out Total Comfort Cover to rent the vehicle:
Age: Drivers over the age of 70 years
Payment method: If the contract holder makes the payment with an American Express card
The contract holder is not the main driver
Debit card
The mileage limit before returning to our branches to review the vehicle is extended from 2,000 to 3,000 km.
If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover, the mileage limit on the rate is extended to 3,000 km (2,000 km in the Ibiza branch)
The premium roadside assistance included in Total Comfort Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record Go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €100) to get to the aforementioned office.
Coverage exceptions. Total Comfort Cover excludes:
Circumstances in which the loss or damage was caused by a breach or violation of the obligations and terms and conditions established in this rental agreement (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle).
Circumstances in which the loss or damage was caused by natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by a modification to the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure that involves the action of any existing official aid agencies.
Loss of vehicle documentation.
Losing the keys or leaving them inside the vehicle.
Damage to the undercarriage
Damage to the clutch
Damage to the engine
Special cleaning
Wrong fuel
Damages to optional extras (GoPad, child car seats...)
Damages to further equipment (rear shelf, spare wheel, antenna, warning triangle, vest...)
Damages to upholstery
| GROUP OF VEHICLE | Minimum per rental | 1-3 days/per day | 4-6 days/per day | 7 days/per day | 8-12 days/per day | 13-20 days/per rental | 21+ days/per rental | Pre-authorisation if Total Comfort coverage is not taken out |
|---|---|---|---|---|---|---|---|---|
| MBMR, MCAR, EDMR | 74,52€ | 24,84€ | 23,13€ | 21,77€ | 19,70€ | 236,39€ | 260,28€ | 1.100€ |
| CDMR, CGMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, IWMR, IWAR FGAR, CVMR, IVAR | 79,92€ | 26,64€ | 24,24€ | 22,81€ | 20,22€ | 242,61€ | 266,76€ | 1.400€ |
| FVMR, SVMR, SVAR, FMAR | 96,12€ | 32,04€ | 27,14€ | 25,09€ | 22,24€ | 266,85€ | 293,76€ | 2.000€ |
| PFAR, PJAR | 115,56€ | 38,52€ | 32,57€ | 30,11€ | 26,69€ | 320,24€ | 352,08€ | 2.000€ |
| GROUP OF VEHICLE | Minimum per rental | 1-3 days/per day | 4-6 days/per day | 7 days/per day | 8-12 days/per day | 13-20 days/per rental | 21+ days/per rental | Pre-authorisation if Total Comfort coverage is not taken out |
|---|---|---|---|---|---|---|---|---|
| MBMR, MCAR, EDMR | 69€ | 23,12€ | 21,42€ | 20,16€ | 18,24€ | 219€ | 241€ | 1.100€ |
| CDMR, CGMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, IWMR, IWAR FGAR, CVMR, IVAR | 74€ | 24,82€ | 22,44€ | 21,12€ | 18,72€ | 225€ | 247€ | 1.400€ |
| FVMR, SVMR, SVAR, FMAR | 89€ | 29,78€ | 25,13€ | 23,23€ | 20,59€ | 247€ | 272€ | 2.000€ |
| PFAR, PJAR | 107€ | 35,74€ | 30,16€ | 27,88€ | 24,71€ | 296€ | 326€ | 2.000€ |
(1) Peak season: June, July, August, September and December (from 21/12 to 31/12)
(2) Low season constitutes any dates other than the aforementioned
If the contract holder has purchased a coverage with the provider of his/her bank card or with a third party to cover the damages caused by a collision or theft of the vehicle, he/she can take out the Fast Cover at the car rental desk.
The Fast Cover includes the following aspects:
-
Elimination of pre-authorisation
The pre-authorised amount corresponding to the type of rented vehicle will not be blocked on the contract holder's bank card.
If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle.
-
Coverage of collision damage and theft WITH excess (CDW and TP)
Consult the features of this coverage in section 4.3.1 Basic coverage with excess.
-
Premium roadside assistance
Any expenses and costs resulting from the roadside assistance service are included
-
Mileage limit extension (does not apply to the Ibiza branch)
-
Removal of the mileage limit on the 'F/F Limited km' rate
If the contract holder has booked the 'F/F Limited km' rate and contracted Fast Cover, the mileage limit on the rate is extended to 3,000 km (2,000 km in the Ibiza branch)
To contract this coverage the holder of the contract must provide us with their insurance policy number.
| GROUP OF VEHICLE | Minimum per rental | 2 days/per day | 3 days/per day | 4-6 days/per day | 7 days/per day | 8-12 days/per day | 13-20 days/per rental | 21+ days/per rental |
|---|---|---|---|---|---|---|---|---|
| MBMR, MCAR, EDMR | 31,05 € | 15,75 € | 10,50 € | 8,50 € | 8,50 € | 7,50 € | 90,00 € | 114,22 € |
| CDMR, CGMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, IWMR, IWAR, FGAR, CVMR, IVAR | 34,50 € | 17,25 € | 11,50 € | 9,50 € | 9,50 € | 8,50 € | 102,00 € | 126,65 € |
| ISAR, FVMR, SVMR, SVAR | 37,50 € | 18,75 € | 12,50 € | 10,50 € | 10,50 € | 9,50 € | 114,00 € | 141,31 € |
The Fast Cover is not available for bookings of vehicles in groups PFAR, PJAR and FMAR.
Charge for loss or theft of keys
Charge for use of the wrong fuel
Charge for special cleaning
Charge for smoking inside the vehicle
Charge for driving outside of the territory authorised by Record Go
Charge for one-way rentals
Charge for excess mileage
Charge for returning the vehicle late
In the event of loss or theft of the keys of the rented vehicle, Record go will apply a penalty charge of €200.00.
In the event that a client fills the rented vehicle with the wrong type of fuel, Record go will apply a penalty charge of at least €200.00.
The rental price includes standard cleaning of the rented vehicle. However, if the rented vehicle requires special cleaning, Record Go will charge the contract holder €95.00 to cover the costs of processing, special cleaning, and suspension of the vehicle.
Special cleaning constitutes any cleaning that requires more exhaustive action and involves taking the vehicle out of its standard cleaning routine.
A special cleaning charge would be applied to the following examples: beach sand, animal hair, crumbs, rubbish left inside the vehicle (cans, bottles, packaging, etc.), upholstery stains, and stickers.
Record Go does not permit smoking inside their vehicles. If the vehicle smells of tobacco smoke, Record Go will apply a penalty fee of €50 to cover the costs of processing, special cleaning, and suspension of the vehicle.
If the "Cross-border" extra is not purchased and the vehicle is driven outside of the territory authorised by Record Go, Record Go will apply a penalty fee of €200 in addition to the corresponding coverage cancellation and consequences stipulated in point 1 "Obligations of the contract holder in relation to the vehicle".
Record Go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup. If the contract holder returns the rented vehicle to a office that is different to the pickup, Record Go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.
If the contract holder does not go to one of our offices to carry out the compulsory vehicle inspection after driving 2000 km, Record Go will apply a penalty fee of €2.00/km. Maximum of €600.00 per rental. (Consult the mileage inspection schedule in section '7.1.2.3 Mileage inspections’).
If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.
This mileage extension does not apply to the Ibiza branch.
Record Go offers a two-hour grace period for returning the rented vehicle in relation to its pickup time. However, this grace period must be determined and applied at the time of finalising the contract and selecting the return time.
Record Go's rental fees are calculated based on 24-hour periods from the start of the rental period.
If the contract holder does not return the rented vehicle to the return point established at the time of finalising the rental agreement, the purchased coverage will be rendered void with the consequences stipulated in point '1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle' and Record Go will apply a penalty fee of €40 for each day late in returning the vehicle.
In addition to this payment, the contract holder will also be responsible for paying the current daily rental fee (1) including the charges for the options purchased for each day late in returning the vehicle.
In the same way, if Record Go takes more than two hours from signing the rental agreement to delivering the vehicle, the customer will be compensated the corresponding amount.
(1) Current daily rental fee
| LOW SEASON (2) | ||||
|---|---|---|---|---|
| Group | 1 day | 2 days | 3-6 days | 7-89 days |
| MBMR, MCAR, EDMR | 44,27€ | 24,60€ | 22,14€ | 18,44€ |
| CFMR, CGMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, IWMR, IWAR FGAR, CVMR, IVAR | 68,64€ | 38,13€ | 34,31€ | 28,60€ |
| FVMR, SVMR, SVAR, FMAR | 84,32€ | 46,84€ | 42,15€ | 35,14€ |
| PFAR, PJAR | 96,50€ | 53,60€ | 48,24€ | 40,21€ |
| PEAK SEASON (2) | ||||
|---|---|---|---|---|
| Group | 1 day | 2 days | 3-6 days | 7-89 days |
| MBMR, MCAR, EDMR | 88,55€ | 49,20€ | 44,27€ | 36,90 |
| CFMR, CGMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, IWMR, IWAR FGAR, CVMR, IVAR | 119,37€ | 66,32€ | 59,69€ | 59,75€ |
| FVMR, SVMR, SVAR, FMAR | 146,64€ | 81,47€ | 73,33€ | 61,11€ |
| PFAR, PJAR | 167,83€ | 93,24€ | 83,92€ | 69,94€ |
(2) Peak season constitutes:
- From one week before Maundy Thursday each year until Easter Sunday (both included)
- July and August
- Christmas (from 18 December to 3 January)
(2) Low season constitutes any dates other than the aforementioned
Charge for abandoning the rented vehicle
Charge for returning the rented vehicle to a public car park
Charge for parking the rented vehicle in Record Go parking spaces during the rental period
Fine management and administration fee (this does not include the amount of the fine)
Administration fee for the accident management, damage management and advice service (DAF).
If the vehicle is abandoned, Record Go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.
If the contract holder returns the rented vehicle to a public car park, if the vehicle is recovered on the same day as the return date established in the rental agreement, Record Go will apply a penalty fee of €30. If the rented vehicle is not recovered on the same day as the return date established in the rental agreement, Record go will apply the corresponding penalty fee for the late return of the vehicle, and the customer will be responsible for paying the vehicle recovery cost.
If the driver parks in Record Go parking spaces during the rental period, Record Go will apply a penalty fee of €25/day.
If the driver incurs a road traffic fine during the rental period, Record go is required by law to identify the driver and provide the authorities with his/her personal information in order to send the fine to the home address of the contract holder for its subsequent payment. For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.
This charge does not include payment of the road traffic fine. The contract holder will be solely responsible for paying the fine directly to the authorities.
In the event of an accident, the driver must fill in the accident report, submit it to the Record Go office upon returning the rented vehicle and send a copy of the report to the e-mail address asistencias@recordrentacar.com.
Record Go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record Go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF).
If the contract holder has taken out Total Comfort Cover, Record Go will not charge any fee for this service.
The 'fuel tank' and the 'service and refuelling charge' prices are calculated based on the official fuel prices at the time of picking up the rented vehicle. These prices must be consulted regularly, as they are subject to change according to the fluctuation of official prices.
At the time of making the booking, the contract holder must choose one of our fuel return policies: «full-full» or «full-empty».
In both fuel return policies:
-
At the time of picking up the vehicle, Record Go will hand over the vehicle with a full fuel tank and will charge the contract holder for the amount of the fuel in the tank.
The amount charged depends on the model/make of the vehicle received and on the fuel market price on the date of pickup. (Consult table) We add a pop up link about fuel. The contract holder will pay the price of the fuel used.
-
At the time of returning the vehicle, Record Go checks the level of fuel in the tank and refunds the amount corresponding to the amount of fuel in the tank.
The measurement unit used for the fuel tank is 1/8 of the vehicle’s total fuel tank.
Terms and conditions of the fuel return policy:Full-full:
If the contract holder does not return the vehicle with the tank full, Record Go will charge €30 for the refuelling service.
Terms and conditions of the fuel return policy:Full-empty:
When picking up the vehicle, the contract holder must pay the non-refundable service and refuelling charge (Consult table) to cover the logistics and supply costs.
By signing the rental agreement, the contract holder expressly authorises Record Go to use the bank card provided at the time of making the booking for the following purposes:
Charge the rental of the vehicle with all the selected options: extras, additional coverage, and fuel tank (including payment of the non-refundable service and refuelling charge for the full-empty policy (Consult table) )
-
Where applicable, to block the pre-authorised amount corresponding to the group of the rented vehicle. This amount will not be available for use until it is unblocked.
In bookings of vehicles in group PFAR, PJAR and FMAR,, the pre-authorised amount will be charged and not blocked.
Depending on the card issuer banking entity, the pre-authorisation amount can take up to a maximum of 15 calendar days after the date of completion of the rental contract to appear in the banking card statement of the holder of the contract.
Record Go is not responsible for any commissions charged by the bank of the contract holder for returning the pre-authorised amount.
Where applicable, to charge for any expense resulting from alterations caused to the vehicle during the rental period (damages, documentation, missing accessories, state of cleanliness) and for the breach or violation of any of the obligations and/or terms and conditions established in this rental agreement.
Visa and MasterCard credit cards (except pre-payment cards)
Visa and MasterCard debit cards (on the condition that the contract holder takes out our Total Comfort Cover)
American Express cards (on the condition that the contract holder takes out our Total Comfort Cover)
We do not accept EC-karte cards
Pre-payment cards are not accepted
We do not accept cash payments, smartphone payments, cheques, or banks transfers.
The holder of the bank card used to pay for the rental must be the contract holder and must be present at the time of making the payment.
Only one bank card can be used per contract and the card must be non-transferable.
It is compulsory to take out Total Comfort coverage if the contract holder is not the main driver.
The contract holder can purchase multiple rental agreements with the same card provided that the contract holder is not the main driver in the rental agreements and Total Comfort Cover is taken out.
The payer is responsible for knowing the PIN number of their bank card if they are paying with a card that includes this technology.
The payer must ensure that the bank card has sufficient funds at the time of picking up the vehicle to pay for the rental with all the selected options, and, where applicable, to block the pre-authorised amount corresponding to the group of the rented vehicle.
At the time of picking up the vehicle and paying for the rental, Record Go will charge the contract holder's bank card the rental price to be paid at the desk and will block the pre-authorised amount corresponding to the type of rented vehicle.
The pre-authorised amount is the price of the excess that is blocked on the contract holder's bank card when picking up the rental if Total Comfort coverage has not been taken out.
Table of rental charges:
| TABLE OF RENTAL CHARGES | |
|---|---|
|
TOTAL COMFORT PURCHASED (no damage risk) |
Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover the logistics and supply costs (only full-empty fees) |
|
TOTAL COMFORT NOT PURCHASED (damage risk) |
Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover logistics and supply costs (only full-empty fees) + blocking of pre-authorised amount* (consult tables) |
| Pre-authorisation if Total Comfort Cover is not taken out | |
|---|---|
| MBMR, MCAR, EDMR | 1.100 € |
| CDMR, CGMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, IWMR, IWAR, FGAR, CVMR, IVAR | 1.400 € |
| FVMR, SVMR, SVAR, FMAR, PFAR, PJAR | 2.000 € |
*If the contract holder has chosen prepayment as the payment method, the prepaid amount is not included in the rental charges to be paid at the desk. If the contract holder has selected a non-prepaid fee (pay at pickup), Record Go charges the rental fee when the vehicle is picked up.
Using DCC, we give you the option of making payments in any currency through an automatic currency exchange. This service is available both on our website (www.recordrentacar.com) and in our branches.
DCC is a financial service offered by our banking entity (Banco Sabadell and Caixabank) that immediately notifies you of the amount in the corresponding currency, applying the current exchange rate plus a very competitive conversion fee, and substitutes the currency conversion usually carried out by the company that manages your credit card.
If a client requests the foreign currency payment service (DCC), the rental charges will be displayed in euros in the "Payment" section of the rental agreement, together with exchange rate information for the selected currency and the conversion fee.
The maximum rental period with Record Go is 60 days (27 days in Ibiza).
If the customer makes the booking directly through Record go, he/she may modify the booking free of charge up to 48 hours before the beginning of the rental period.
The rental fee amount can vary if the modification is regarding the rented vehicle group, the number of rental days or the extras taken out. The price of an extra can vary if the rental period is modified.
If the customer has made the booking through an intermediary, he/she must contact the intermediary to process any booking cancellations.
Record go will not allow rental agreement extensions.
In case of an accident/damage, Record go reserves the right to replace the vehicle if Record go considers that the alterations caused to the rented vehicle were due to not complying with or infringing the obligations and terms and conditions established in this rental contract (view section 1. Obligations of the contract holder and authorised drivers of the rented vehicle).
If Record Go replaces the rented vehicle due to an accident, breakdown or mechanical failure, Record Go will assess the situation and determine the most effective solution: the driver may be recommended to drive to the airport to obtain a replacement vehicle or a tow truck may be sent to tow the rented vehicle to the nearest Record Go office.
If it is possible for the contract holder to drive to the airport to pick up the replacement vehicle, he/she must drive the rented vehicle to the office in the Record Go car park at the airport with the fuel tank full at the time previously determined by Record Go.
The contract holder is required to be present at the time of replacing the vehicle and must present his/her national identity document, passport, or equivalent document as proof of identity.
If the vehicle presents chargeable damages due to not taking out our Total Comfort Cover or due to the violation of any of the obligations stipulated in point '1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle', the contract holder must accept all of the corresponding charges according to the present terms and conditions in order to receive the replacement vehicle.
Record Go assumes no responsibility for loss of time, economic damages, or any other direct or indirect damages caused by not being able to replace the vehicle.
If the contract holder does not go to one of our offices to carry out the compulsory vehicle inspection after driving 2000 km, Record Go will apply a penalty fee of €2.00/km. Maximum of €600.00 per rental.
If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.
This mileage extension does not apply to the Ibiza branch.
Mileage inspections must be confirmed upon request.
If Record Go confirms the possibility of inspecting the rented vehicle, to carry out the inspection, the contract holder must drive the rented vehicle to the office of the Record Go car park in the airport at the time previously determined by Record Go, within the following office hours:
Málaga, Alicante and Ibiza offices:
Monday to Friday from 9 a.m. to 1 p.m. and from 3:30 p.m. to 6:30 p.m. It is possible to carry out inspections outside of this timetable in the Alicante and Málaga offices for an additional fee of €20.
Mallorca office:
Monday to Sunday from 7 a.m. to 11 p.m.
The contract holder is required to present their driving licence and national identity document, passport, or equivalent document as proof of identity at the time of carrying out the inspection. In addition, the contract holder must present the rental agreement and the 'Annexe of damage information and verification'.
If the vehicle presents chargeable damages due to not taking out our Total Comfort Cover or due to the violation of any of the obligations stipulated in point '1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle', the contract holder must accept all of the corresponding charges according to the present terms and conditions in order to receive the replacement vehicle.
Record Go assumes no responsibility for loss of time, economic damages, or any other direct or indirect damages caused by not being able to replace the vehicle.
If the customer has made the booking directly through Record Go and the type of service fee permits cancellations, Record Go allows you to cancel the booking and receive a complete refund of the amount paid up to 48 hours before the start of the rental period. After this 48-hour period, the booking amount will not be refunded in the event of cancellation. Likewise, if the client makes a booking less than 48 hours in advance of pick-up, the amount of the booking will not be refunded in the event of cancellation.
If the customer has made the booking through an intermediary, he/she must contact the intermediary to process any modifications.
If the customer does not appear at the desk on the date and at the time selected when making the booking, Record Go will not refund the amount of the booking.
Customers who have booked directly with Record Go will have 24 hours to arrive at the rental office after the pickup time indicated on the booking, otherwise, the booking will be voided and considered as a "no-show". This condition is always subject to vehicle availability.
Customers who have booked through an intermediary will have 6 business hours to arrive at the rental branch after the pickup time indicated on the booking, otherwise, the booking will be voided and considered as a "no-show". This condition is always subject to vehicle availability.
In the event that you are late to pick up the rental vehicle, if the holder of the booking has not informed Record go of his/her flight number at the time of booking or before the pickup date, Record go will not be able to guarantee the pickup service outside of office hours (from 11pm to 7am). The holder of the booking has 40 minutes to get to the office after their flight has landed.
In the event of an early vehicle return, Record Go will not charge the contract holder any penalty fees. In addition, the contract holder will not be reimbursed for any days on which the extras have not been used.
When a customer makes a booking with Record Go, he/she reserves a vehicle group that includes different models. It is not possible to reserve a specific model and, therefore, the customer is not able to choose which specific model they receive.
The following table shows all the groups of vehicles available at Record go and an example of a specific model per branch, if the group is available at the selected branch.
| Car Class | ACRISS | Model | |||
|---|---|---|---|---|---|
| MINI | MBMR | F. KA o similar | F. KA o similar | F.KA o similar | F.KA o similar |
| MINI | MCAR | SMART for4 AUTOMÁTICO | - | - | SMART for4 AUTOMÁTICO |
| ECONOMY | EDMR | F. FIESTA o similar | F. FIESTA o similar | F. FIESTA o similar | F. FIESTA o similar |
| COMPACT | CDMR | N. PULSAR o similar | R. MEGANE o similar | R. MEGANE o similar | R. MEGANE o similar |
| COMPACT | CGMR | N. JUKE o similar | R. CAPTUR o similar | R. CAPTUR o similar | N. JUKE o similar |
| COMPACT | CGAR | - | R. CAPTUR AUTOMÁTICO o similar | O. MOKKA AUTOMÁTICO o similar | - |
| INTERMEDIATE | ISAR | M. CLASE A AUTOMÁTICO / M. CLASE B AUTOMATICO o similar | M. CLASE A AUTOMÁTICO / M. CLASE B AUTOMATICO o similar | - | M. CLASE A AUTOMÁTICO / M. CLASE B AUTOMATICO o similar |
| COMPACT | CWMR | F. CMAX o similar | O. CROSSLAND X o similar | R. SCENIC o similar | SK. YETI o similar |
| 5+2 | IVMR | N. XTRAIL 5+2 o similar | - | - | N. XTRAIL 5+2 o similarr |
| INTERMEDIATE | IGMR | N. QASHQAI o similar | H. TUCSON o similar | H. TUCSON o similar | N. QASHQAI o similar |
| INTERMEDIATE | IGAR | N. QASHQAI AUTOMÁTICO o similar | F. KUGA AUTOMÁTICO o similar | F. KUGA AUTOMÁTICO o similar | - |
| INTERMEDIATE | IWMR | SK. OCTAVIA | - | SK. OCTAVIA | - |
| INTERMEDIATE | IWAR | SK. OCTAVIA AUTOMÁTICO | SK. OCTAVIA AUTOMÁTICO | - | - |
| FULL SIZE | FGAR | SK. KODIAQ AUTOMÁTICO o similar | R. KOLEOS AUTOMÁTICO o similar | - | - |
| COMPACT | CVMR | VW. CADDY o similar | R. KANGOO o similar | VW. CADDY o similar | - |
| 7 SEATER | FVMR | N. EVALIA 7 o similar | F. GALAXY o similar | F. GALAXY o similar | N. EVALIA 7 o similar |
| 9 SEATER | SVMR | VW. CARAVELLE o similar | VW. CARAVELLE o similar | VW. CARAVELLE o similar | VW. CARAVELLE o similar |
| 5+2 | IVAR | N. XTRAIL 5+2 AUTOMÁTICO o similar | - | - | - |
| FULL SIZE | FMAR | - | R. ESPACE AUTOMÁTICO 5+2 | - | - |
| PREMIUM | PFAR | JAGUAR F PACE AUTOMÁTICO | R. ROVER EVOQUE AUTOMÁTICO | R. ROVER EVOQUE AUTOMÁTICO | - |
| PREMIUM | PJAR | R. ROVER EVOQUE CABRIO AUTOMÁTICO | - | - | - |
The office hours for different branches and seasons are as follows:
Mallorca, Málaga and Alicante offices::
Monday to Sunday from 7 a.m. to 11 p.m.
Ibiza office::
From 01/11/18 through 31/12/18*:
Monday to Sunday from 8 a.m. to 10 p.m.
From 01/01/19 through 31/03/19:
Monday to Sunday from 7:30 a.m. to 10:30 p.m.
From 01/04/19 through 31/10/19:
Monday to Sunday from 7 a.m. to 11 p.m.
Business hours on bank holidays*
:
| Branch | Christmas Eve | Christmas | New Year's Eve | New Year |
|---|---|---|---|---|
| IBIZA | 07:30 - 20:00 | Closed | 07:30 - 20:00 | 10:00 - 20:00 |
| MALAGA | 07:00 - 20:00 | 09:00 - 20:00 | 07:00 - 20:00 | 09:00 - 20:00 |
| PALMA DE MALLORCA | 07:00 - 20:00 | 09:00 - 20:00 | 07:00 - 20:00 | 09:00 - 20:00 |
| ALICANTE | 07:00 - 20:00 | 09:00 - 20:00 | 07:00 - 20:00 | 09:00 - 20:00 |
Record Go hereby informs that the personal data obtained to conclude the rental agreement will be contained in a file owned by the company for the purpose of providing this service. Customers can exercise their rights to access, rectify, cancel and oppose this data by sending a request by email to privacy@recordrentacar.com, attaching, in each case, a photocopy of their national identity document, passport, or equivalent document.
The rental agreement is governed by the terms and conditions described in the previous points and by the following and related articles 1.554 of the Spanish Civil Code on the subject of leasing. In the event of any divergence arising between the Lessor and the Lessee, these parties agree to submit to the relevant courts of law.
Our company is attached to the National Federation of Vehicle Hire Companies without Drivers (FENEVAL), and all of our activity is carried out in compliance with the codes of conduct of this association and with the provisions of the current legislation.
Record Go reserves the right to refuse the rental of vehicles to customers that violate any of the conditions or obligations established in the present document.
Rentals are subject to local taxes. All our fees/prices include current VAT rates.
Welcome to the Record go Club
Contact
-
Information and Bookings
From UK 0870 735 0372
Spain +34 964 343 626
Other Countries +34 964 343 626