General terms and conditions

• The rental invoice will be made in the name of the rental agreement holder and, once the contract has been issued, it will not be possible to modify it. To request an invoice in the name of a company, the client must communicate this fact before entering into the rental agreement.

• To inspect the vehicle before leaving the parking space and to inform Record Go of any discrepancies in relation to the vehicle’s condition described in the section of the contract "Annexe of damage information and verification".  A discrepancy in the list of accessories present in the vehicle and damages that are not indicated or indicated incorrectly in the previously signed rental agreement.

• To sign the ‘Pickup’ section of the "Annexe of damage information and verification" of the agreement as proof of acceptance of the condition of the vehicle at the time of pickup.  Signing the rental agreement implies the customer's acceptance of the list of accessories present in the vehicle and of the description of the damages included in the section of the contract "Annexe of damage information and verification".  Any damage that is not indicated in the contract will be considered to be new damage and will be attributable to the contract holder. In the event of breakage, loss or misplacement of the additional accessory or equipment marked as present in the vehicle, the contract holder will be liable for the replacement cost.

• Where appropriate, to be responsible for the assembly of child car seats or any other extras that require assembly. Under no circumstance will Record Go assume any responsibility for the assembly of accessories in the rented vehicle. 

To use the vehicle in compliance with the following terms and conditions of use:

• To notify Record Go in the event of any technical failure in the rented vehicle: fluid levels (oil, water), tyre pressure, etc.

• In the event of an accident, breakdown or engine failure, regardless of the coverage taken out, to follow the procedure established by Record Go: 

• Not to repair the vehicle without the prior consent of Record Go.

• Not to request a breakdown service without the prior consent of Record Go.

• Not to acknowledge or pre-judge responsibility for the incident.

• Not to abandon the rented vehicle without the necessary means to protect it

• To notify Record Go within a maximum of 24 hours of any damage (with or without a third party) caused to the rented vehicle.
  Record Go will assess the situation and determine the most effective solution: the driver will be recommended to drive to the airport to pick up a replacement vehicle, the vehicle will be repaired at the location of the incident, or, if it cannot be repaired, a tow truck will be sent to tow the rented vehicle back to the nearest Record Go office and a replacement vehicle will be given to the contract holder.

• In addition, only in the event of an accident, the driver must fill in the accident report, submit it to the Record Go office upon returning the rented vehicle and send a copy of the report to the e-mail address asistencias@recordrentacar.com. The accident report must indicate the circumstances, place, date and time of the incident, as well as possible witnesses and the full contact details of any involved third parties. If this document is not submitted to Record go, the coverage may be rendered void.
  Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. 
  Record go will charge the contract holder a fee for this accident management, damage control, and advice service (DAF).

• In the event of theft or robbery of the rented vehicle, regardless of the coverage taken out, to follow the procedure established by Record Go:

• To immediately notify the relevant authorities and to file a police report and obtain the corresponding signed police report. If this document is not submitted to Record Go, the coverage may be rendered void.

• To notify Record Go of the theft or robbery of the rented vehicle within a maximum of 24 hours.

• To deliver the keys of the rented vehicle to Record Go within a maximum of 24 hours. If the contract holder does not deliver the keys, he/she will be responsible for paying Record Go the total excess amount of the vehicle. This clause shall only cease to apply if the police report indicates that the keys of the vehicle have been stolen.

• Respect the road traffic regulations. Road traffic violations constitute an offence, and the driver may incur fines and penalties as provided for in applicable laws. Also, if the driver incurs a road traffic fine during the rental period, Record go will charge the contract holder for the fine management and administration service for each offence/fine received (See more information in section 4.4).

The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.

• Have sufficient knowledge to properly drive the rented vehicle

The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.

• To return the rented vehicle with its corresponding keys in the same working order and condition as at the time of pickup. If the contract holder returns the rented vehicle in a condition different to that specified by Record Go at the time of pickup in the section of the contract “Annexe of damage information and verification”, the contract holder will be responsible for any alterations produced and for any missing documentation or accessories, and, depending on the type of coverage taken out (consult the types of coverage offered by Record Go in section ‘4. Extras, accessories, charges and coverages’), may incur additional costs due to a violation of the contractual terms and conditions.

• In the event of a breach or violation of the obligations and terms and conditions established in this rental agreement, the coverage taken out will be rendered void and the contract holder will be responsible for paying any damages caused to the rented vehicle, and all other expenses generated, up to a maximum limit of the total excess amount.

• If the contract holder has taken out coverage with the provider of their bank account or with a third party, Record Go will charge the corresponding amount up to the excess limit of the contract holder's bank card provided at the time of payment for the rental, and the contract holder will be responsible for claiming this amount from the provider of their bank card or from third parties. 

The rental price includes standard cleaning of the rented vehicle. However, if the rented vehicle requires special cleaning, the contract holder will be charged the corresponding fee. Special cleaning constitutes any cleaning that requires more exhaustive action and involves taking the vehicle out of its standard cleaning routine. A special cleaning charge would be applied to the following examples: beach sand, animal hair, crumbs, rubbish left inside the vehicle (cans, bottles, packaging, etc.), upholstery stains, and stickers.

• To ask Record Go staff to inspect the state of the rented vehicle and to sign the "Return" section of the "Annexe of damage information and verification" of the contract as proof of acceptance of the vehicle's condition upon return.  

If the contract holder does not request an inspection of the state of the rented vehicle, he/his consents and authorises Record Go, if the vehicle has any alterations in its condition at the time of pickup and signing the contract, to charge the corresponding fee for the violation of any of the contractual obligations to the contract holder's bank card provided at the time of paying for the rental.

• To return the rented vehicle within office hours. If the contract holder returns the vehicle outside of office hours (option not available in the Ibiza, Valencia, Barcelona or Sevilla branches), he/she must comply with the instructions of Record Go for returning vehicles outside of office hours. 

Returns outside of office hours constitute between 11 p.m. and 7 a.m. In this case, it is not necessary for the contract holder to carry out any paperwork or actions with Record Go staff. The vehicle keys must be deposited in the key return box located in our offices in the car park.

The contract holder will continue to be responsible for the rented vehicle until the rental office opens again. If the contract holder fails to comply with the instructions for returning the vehicle outside of office hours, he/she will continue to be responsible for the rented vehicle until Record Go has access to the vehicle.

• To return the vehicle to the agreed place, date and time. Record Go offers a 30-minute grace period for returning the rented vehicle in relation to its pickup time. However, this grace period must be determined and applied at the moment of finalising the rental contract and selecting the vehicle return time.
   

• If the rented vehicle is returned late, the coverage taken out will be rendered void and Record Go will apply a penalty fee for each day of delay in returning the vehicle. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4. Extras, accessories, charges and coverages’). 

• Record go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup.  If the contract holder returns the rented vehicle to an office other than where the vehicle was picked up, Record Go will apply the corresponding penalty fee.

• To inspect the vehicle before returning the keys and to make sure that no personal belongings have been left inside. Record Go is not responsible for the loss of or damage to any personal belongings left inside the vehicle during or after the rental period. The contract holder is solely responsible for this property. 

Violation of any of the obligations described below will result in the loss of rights of the contract holder and, as a consequence, will render the contracted coverage void. In addition, the contract holder will be responsible for paying any damages caused to the rented vehicle and all expenses generated, up to the total excess amount.

• Not to drive the vehicle while under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. Record Go accepts no responsibility for any accidents or damages to property caused by the rented vehicle if, at the time, the driver was driving under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. The simple fact of driving under the influence of any of the aforementioned substances will be sufficient cause for the contract holder to be held responsible for the damages causes regardless of whether the influence of the aforementioned circumstances has been demonstrated in the damage charges.

• For the rented vehicle to be driven exclusively by drivers expressly authorised by Record Go in the rental agreement. 

• Not to drive the vehicle outside of Spanish national borders (except for France, Portugal, Gibraltar and Andorra, subject to prior contracting and authorisation of Record go), or between different islands, or between islands and the peninsula. In this respect, is not allowed to transport the rented vehicle on a ferry or any other type of maritime transport. If this obligation is breached, Record Go will apply the corresponding penalty fee, the contracted coverage will be rendered void, and the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation cost.

• To fill the rented vehicle with the correct type of fuel, which is indicated in the "Vehicle information" section of the contract and also next to the fuel cap cover of the rented vehicle. Using the wrong fuel by mistake will constitute new damage and will be attributable to the contract holder.

• Not to put water in the fuel tank. The presence of water in the tank will be considered a negligence and will be imputable to the holder of the contract

• Not to drive on unpaved, unauthorised or restricted roads. 

• Not to drive with over the legal number of people for the type of rented vehicle. 

• Not to use the vehicle as a form of public transport for people. 

• Not to use the rented vehicle for illegal activities.

• Not to use the rented vehicle to participate in races, competitions, or reliability or speed tests.

• Not to use the vehicle for commercial purposes, as a courier service, or for the transportation of goods or people.

• Not to sublease the vehicle.

• Not to use the vehicle to tow other vehicles.

• Not to use the vehicle for the transportation of animals.

• Not to use the vehicle for the transportation of explosives.

• Not to use the vehicle for the transportation of corrosive substances.

• Not to smoke inside the rented vehicle. If the vehicle smells of tobacco smoke, Record Go will apply a penalty fee to cover the costs of processing, special cleaning, and vehicle suspension. 

• Not to park the rented vehicle in Record Go parking spaces during the rental period. 

• It is not permitted to disassemble or remove the seats in the hired vehicle.

• Minimum age 19 years old

The minimum age for hiring a vehicle with Record go is 19 years —for Groups MBMR, EDMR, CDMR and CGAR— and 21 for the remaining groups.

• Drivers between 21 and 24 years old

If any of the authorised drivers in the rental agreement are between 21 and 24 years old (both included), a young driver supplement is added to the rental price for each driver in this age range. 

• drivers of 70 years and older

In the event any of the authorised drivers in the rental contract is 70 years of age or older, a surcharge will be added to the rental price for each driver who is in this age range.

Record Go does not assume any responsibility for accidents or damages to property caused by the rented vehicle if the contract holder has deliberately provided Record Go with incorrect information regarding their identity, home address, or validity of their driving licence.

Driving licences sent by fax or photocopies will not be accepted.

If the contract holder does not provide the documentation and information described below, Record Go reserves the right to refuse vehicle rental:

*Pickup outside of office hours (from 11 p.m. to 3 a.m.)

*Pickup outside of office hours (from 11 p.m. to 3 a.m.)
*Ibiza office:
At the Ibiza office, Record go offers pickup outside office hours, from 11 p.m. to 1 a.m., from 1 June to 31 October.

• Unlimited mileage with compulsory free inspection after 2000 km

The contract holder must return to the office where they hired the vehicle before reaching 2,000 km for it to be given a free compulsory service.

This compulsory service is carried out to guarantee the driver’s safety. If the contract holder does not appear for the service before reaching 2,000 km, Record go will apply the corresponding penalty. (Check the mileage service schedule in section '7.1.2.3. Mileage Services').

If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.  

• Taxes and rates

VAT and airport taxes are included in our prices.

• Basic coverage with excess

• The basic coverage includes:

Coverage of collision damage and theft WITH excess (CDW and TP)

• Free cancellation up to 48 hours before the rental for fee options that permit cancellations. 

If you have made the reservation through a third party, consult the third party's cancellation policy.

• Returns outside of office hours.

• Excess

• Total Comfort Cover

• Fuel

• Additional extras

• GoPad (7’’ Tablet + WiFi + GPS + Experiences)

Child car seats:

• Baby seats (0-9 kg)

• Child seats (9-18 kg)

• Child booster seats (18-36 kg)

• Young driver supplement (from 21 to 24 years of age, inclusive)

• Additional driver supplement

• Diesel vehicle supplement

• Cross-border

• Pickup outside of office hours (from 11 p.m. to 3 a.m.)*

• *Pickup outside of office hours (from 11 p.m. to 3 a.m.)

• Potential charges after returning the vehicle

• Charge for new damages (external and internal) to the vehicle

• Charge for the loss or misplacement of accessories or damage to accessories

• Charge for the loss or misplacement of documentation

• Charge for loss or theft of keys

• Charge for use of the wrong fuel

• Charge for special cleaning

• Charge for smoking inside the vehicle

• Charge for driving outside of the territory authorised by Record Go

• Charge for excess mileage

• Charge for one-way rentals

• Charge for returning the vehicle late

• Charge for abandoning the rented vehicle

• Charge for returning the rented vehicle to a public car park

• Charge for parking the rented vehicle in Record Go parking spaces during the rental period. 

• Fine management and administration fee (this does not include the amount of the fine)

• Administration fee for the accident management, damage management and advice service (DAF).

At the time of picking up the vehicle and paying for the rental, Record go will charge the contract holder's bank card the rental price to be paid at the desk and will block the pre-authorization amount corresponding to the type of rented vehicle.

The pre-authorization amount is the price of the excess that is blocked on the contract holder's bank card when picking up the rental if Total Comfort coverage has not been taken out.

• Table of rental charges:

TABLE OF RENTAL CHARGES
TOTAL COMFORT PURCHASED   (no damage risk)	Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover the logistics and supply costs (only full-empty fees) Rental charges to be paid at the desk* (including optional services) + fuel tank
TOTAL COMFORT NOT PURCHASED (damage risk)	Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover logistics and supply costs (only full-empty fees) + blocking of pre-authorization amount* (consult tables) Rental charges to be paid at the desk* (including optional services) + fuel tank  + blocking of the pré-autorisation* (consult tables)

Pre-authorization if Total Comfort Cover is not taken out
MBMR, MTMR, EDMR	1.100 €
CDMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, CVMR	1.400 €
SVAR, FMAR, PFAR, PJAR, PVAR	2.000 €

*If the contract holder has chosen prepayment as the payment method, the prepaid amount is not included in the rental charges to be paid at the desk. If the contract holder has selected a non-prepaid fee (pay at pickup), Record Go charges the rental fee when the vehicle is picked up.

Using DCC, we give you the option of making payments in any currency through an automatic currency exchange. This service is available both on our website (www.recordrentacar.com) and in our branches. 

DCC is a financial service offered by our banking entity (Banco Sabadell and Caixabank) that immediately notifies you of the amount in the corresponding currency, applying the current exchange rate plus a very competitive conversion fee, and substitutes the currency conversion usually carried out by the company that manages your credit card.

If a client requests the foreign currency payment service (DCC), the rental charges will be displayed in euros in the "Payment" section of the rental agreement, together with exchange rate information for the selected currency and the conversion fee.

Only exceptionally will cash payments be accepted, and at the time of collecting the vehicle it will be necessary to:

• Leave a cash deposit, which will be reimbursed upon the vehicle’s return, unless there is a breach of contract or additional obligations are created according to the general terms and conditions of the contract. The amount of the deposit will be that which is specified below according to the type of vehicle.

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
MINI	MTMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
INTERMEDIATE	ISAR	2.300 €
COMPACT	CWMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
INTERMEDIATE	IGAR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €
PREMIUM	PJAR	2.500 €
PREMIUM	PVAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
MINI	MTMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
COMPACT	CGAR	2.300 €
COMPACT	CWMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
INTERMEDIATE	IGAR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €
PREMIUM	PVAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
MINI	MTMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
COMPACT	CGAR	2.300 €
INTERMEDIATE	ISAR	2.300 €
COMPACT	CWMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
INTERMEDIATE	IGAR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €
PREMIUM	XGAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
INTERMEDIATE	ISAR	2.300 €
5 + 2	IVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
INTERMEDIATE	ISAR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
COMPACT	CVMR	2.300 €

• Make a photocopy of the lessee’s ID card, passport, driving licence and a Gold credit card (visa or Mastercard), who authorises the company to keep this documentation for the purposes of complying with the obligations arising from the contract and to put on such card any charges resulting from the fulfilment or breach of contractual obligations.

If the customer has made the booking directly through Record go, Record go allows you to cancel the booking and receive a complete refund of the amount paid up to 48 hours before the start of the rental period. After this 48-hour period, the booking amount will not be refunded in the event of cancellation. Likewise, if the client makes a booking less than 48 hours in advance of pick-up, the amount of the booking will not be refunded in the event of cancellation.

If the customer has made the booking through an intermediary, he/she must contact the intermediary to process any modifications.

If the customer does not appear at the desk on the date and at the time selected when making the booking, Record Go will not refund the amount of the booking.

The customer has a grace period of 24 hours to get to the rental office after the pickup time indicated in the booking, after which time, the booking will be cancelled and considered as a 'no show'. This condition is always subject to vehicle availability.

Customers who have booked directly with Record Go will have 24 hours to arrive at the rental office after the pickup time indicated on the booking, otherwise, the booking will be voided and considered as a "no-show". This condition is always subject to vehicle availability.

Customers who have booked through an intermediary will have 6 business hours to arrive at the rental branch after the pickup time indicated on the booking, otherwise, the booking will be voided and considered as a "no-show". This condition is always subject to vehicle availability.

The initial landing time of the flight cannot be later than the booking pick-up time.

If this condition is not fulfilled, Record go cannot guarantee the vehicle pick-up service.

In the event of a late pick-up of the vehicle due to flight delay, the customer must notify Record go by sending an e-mail message to reservas@recordrentacar.com or via telephone by calling (+34) 936 192 468 and indicating their flight number. Should the booking holder fail to inform Record go of the delay in their flight, Record go cannot guarantee the vehicle pick-up service.

The holder of the booking has 40 minutes to get to the office after their flight has landed.

In the event of an early vehicle return, Record Go will not charge the contract holder any penalty fees. In addition, the contract holder will not be reimbursed for any days on which the extras have not been used.

Rates with limited mileage: In the event of the rental vehicle being returned early, the customer will only be able to travel the distance corresponding to the rental days enjoyed.

Record Go hereby informs that the personal data obtained to conclude the rental agreement will be contained in a file owned by the company for the purpose of providing this service. Customers can exercise their rights to access, rectify, cancel and oppose this data by sending a request by email to privacy@recordrentacar.com, attaching, in each case, a photocopy of their national identity document, passport, or equivalent document.

The rental agreement is governed by the terms and conditions described in the previous points and by the following and related articles 1.554 of the Spanish Civil Code on the subject of leasing. In the event of any divergence arising between the Lessor and the Lessee, these parties agree to submit to the relevant courts of law.

Our company is attached to the National Federation of Vehicle Hire Companies without Drivers (FENEVAL), and all of our activity is carried out in compliance with the codes of conduct of this association and with the provisions of the current legislation.

Record Go reserves the right to refuse the rental of vehicles to customers that violate any of the conditions or obligations established in the present document.

Rentals are subject to local taxes. All our fees/prices include current VAT rates.