General terms and conditions

1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle:

The contract holder is directly and jointly responsible for ensuring that the main driver or authorised additional drivers comply with the contractual obligations stipulated below while driving the rented vehicle.

If Record go considers that any of the following obligations have been violated, it reserves the right to take the relevant legal action, such as taking back the rented vehicle from the driver of the vehicle and/or legally requiring the return of the rented vehicle.

1.1. Obligations of the contract holder and authorised drivers at the time of pickup:

The rental invoice will be made in the name of the rental agreement holder and, once the contract has been issued, it will not be possible to modify it. To request an invoice in the name of a company, the client must communicate this fact before entering into the rental agreement.
To inspect the vehicle before leaving the parking space and to inform Record Go of any discrepancies in relation to the vehicle’s condition described in the section of the contract "Annexe of damage information and verification". A discrepancy in the list of accessories present in the vehicle and damages that are not indicated or indicated incorrectly in the previously signed rental agreement.
To sign the ‘Pickup’ section of the "Annexe of damage information and verification" of the agreement as proof of acceptance of the condition of the vehicle at the time of pickup. Signing the rental agreement implies the customer's acceptance of the list of accessories present in the vehicle and of the description of the damages included in the section of the contract "Annexe of damage information and verification". Any damage that is not indicated in the contract will be considered to be new damage and will be attributable to the contract holder. In the event of breakage, loss or misplacement of the additional accessory or equipment marked as present in the vehicle, the contract holder will be liable for the replacement cost.
Where appropriate, to be responsible for the assembly of child car seats or any other extras that require assembly. Under no circumstance will Record Go assume any responsibility for the assembly of accessories in the rented vehicle.
If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.

1.2. Obligations of the contract holder and authorised drivers during the rental period:

To use the vehicle in compliance with the following terms and conditions of use:

To notify Record go in the event of any technical failure in the rented vehicle: fluid levels (oil, water), tyre pressure, etc.
In the event of an accident, breakdown or engine failure, regardless of the coverage taken out, to follow the procedure established by Record go:

Not to repair the vehicle without the prior consent of Record go.
Not to request a breakdown service without the prior consent of Record go.
Not to acknowledge or pre-judge responsibility for the incident.
Not to abandon the rented vehicle without the necessary means to protect it
To notify Record go within a maximum of 24 hours of any damage (with or without a third party) caused to the rented vehicle.
Record go will assess the situation and determine the most effective solution: the driver will be recommended to drive to the airport to pick up a replacement vehicle, the vehicle will be repaired at the location of the incident, or, if it cannot be repaired, a tow truck will be sent to tow the rented vehicle back to the nearest Record go office and a replacement vehicle will be given to the contract holder.
In addition, only in the event of an accident, the driver must fill in the accident report, submit it to the Record go office upon returning the rented vehicle and send a copy of the report to the e-mail address asistencias@recordrentacar.com. The accident report must indicate the circumstances, place, date and time of the incident, as well as possible witnesses and the full contact details of any involved third parties.

If the duly completed accident report is not handed in, or in the event of negligence by the client, Record go reserves the right not to deliver a replacement vehicle.

In addition, the cover might become invalid.

Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF). If the contract holder has taken out Total Comfort Cover, Record go will not charge any fee for this service.

In the event of theft or robbery of the rented vehicle, regardless of the coverage taken out, to follow the procedure established by Record go:

To immediately notify the relevant authorities and to file a police report and obtain the corresponding signed police report. If this document is not submitted to Record go, the coverage may be rendered void.
To notify Record go of the theft or robbery of the rented vehicle within a maximum of 24 hours.
To deliver the keys of the rented vehicle to Record go within a maximum of 24 hours. If the contract holder does not deliver the keys, he/she will be responsible for paying Record go the total excess amount of the vehicle. This clause shall only cease to apply if the police report indicates that the keys of the vehicle have been stolen.

Respect the road traffic regulations. Road traffic violations constitute an offence, and the driver may incur fines and penalties as provided for in applicable laws. Also, if the driver incurs a road traffic fine during the rental period, Record go will charge the contract holder for the fine management and administration service for each offence/fine received (See more information in section 4.4).

The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.

Have sufficient knowledge to properly drive the rented vehicle

The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.

1.3. Obligations of the contract holder and authorised drivers when returning the rented vehicle:

To return the rented vehicle with its corresponding keys in the same working order and condition as at the time of pickup. If the contract holder returns the rented vehicle in a condition different to that specified by Record Go at the time of pickup in the section of the contract “Annexe of damage information and verification”, the contract holder will be responsible for any alterations produced and for any missing documentation or accessories, and, depending on the type of coverage taken out (consult the types of coverage offered by Record Go in section ‘4. Extras, accessories, charges and coverages’), may incur additional costs due to a violation of the contractual terms and conditions.

If the contract holder has taken out coverage with the provider of their bank account or with a third party, Record Go will charge the corresponding amount up to the excess limit of the contract holder's bank card provided at the time of payment for the rental, and the contract holder will be responsible for claiming this amount from the provider of their bank card or from third parties.

To ask Record Go staff to inspect the state of the rented vehicle and to sign the "Return" section of the "Annexe of damage information and verification" of the contract as proof of acceptance of the vehicle's condition upon return.
To return the rented vehicle within office hours.

If the contract holder returns the vehicle outside of office hours, he/she must comply with the instructions of Record Go for returning vehicles outside of office hours.

Record go does not offer a drop-off service outside of office opening hours at this branch.

Returns outside of office hours constitute between 11 p.m. and 7 a.m. In this case, it is not necessary for the contract holder to carry out any paperwork or actions with Record Go staff. The vehicle keys must be deposited in the key return box located in our offices in the car park.

The contract holder will continue to be responsible for the rented vehicle until the rental office opens again. If the contract holder fails to comply with the instructions for returning the vehicle outside of office hours, he/she will continue to be responsible for the rented vehicle until Record Go has access to the vehicle.

To return the vehicle to the agreed place, date and time. Record Go offers a 60-minute grace period for returning the rented vehicle in relation to its pickup time. However, this grace period must be determined and applied at the moment of finalising the rental contract and selecting the vehicle return time.

If the rented vehicle is returned late, the coverage taken out will be rendered void and Record Go will apply a penalty fee for each day of delay in returning the vehicle. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4. Extras, accessories, charges and coverages’).
Record go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup. If the contract holder returns the rented vehicle to an office other than where the vehicle was picked up, Record Go will apply the corresponding penalty fee.

To inspect the vehicle before returning the keys and to make sure that no personal belongings have been left inside. Record Go is not responsible for the loss of or damage to any personal belongings left inside the vehicle during or after the rental period. The contract holder is solely responsible for this property.
If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.

1.4. Additional obligations for the contract holder and authorised drivers whose non-compliance will invalidate the contracted cover

Failure to comply with any of the obligations described below will invalidate the contractual coverage, so that the contract holder will be liable to pay for the damage caused to the rented vehicle and all the expenses incurred, up to the total excess amount.

The following cases of loss of cover and rights are expressly detailed and communicated to the customer during the booking process, highlighting the key information, so that the information can be selected for acceptance.

Not to drive the vehicle while under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. Record Go accepts no responsibility for any accidents or damages to property caused by the rented vehicle if, at the time, the driver was driving under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. The simple fact of driving under the influence of any of the aforementioned substances will be sufficient cause for the contract holder to be held responsible for the damages causes regardless of whether the influence of the aforementioned circumstances has been demonstrated in the damage charges.
For the rented vehicle to be driven exclusively by drivers expressly authorised by Record go in the rental agreement.
Not to drive the vehicle outside of Spanish national borders (except for France, Portugal, Gibraltar and Andorra, subject to prior contracting and authorisation of Record go), or between different islands, or between islands and the peninsula. In this respect, is not allowed to transport the rented vehicle on a ferry or any other type of maritime transport. If this obligation is breached, Record Go will apply the corresponding penalty fee, the contracted coverage will be rendered void, and the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation cost.
To fill the rented vehicle with the correct type of fuel, which is indicated in the "Vehicle information" section of the contract and also next to the fuel cap cover of the rented vehicle. Using the wrong fuel by mistake will constitute new damage and will be attributable to the contract holder.
Do not put water or red diesel into the fuel tank. The presence of water or red diesel in the tank shall be considered as negligence and the contract holder will be held responsible for it.
Not to drive on unpaved, unauthorised or restricted roads.
Not to drive with over the legal number of people for the type of rented vehicle.
Not to use the vehicle as a form of public transport for people.
Not to use the rented vehicle for illegal activities.
Not to use the rented vehicle to participate in races, competitions, or reliability or speed tests.
Not to use the vehicle for commercial purposes, as a courier service, or for the transportation of goods or people.
Not to sublease the vehicle.
Not to use the vehicle to tow other vehicles.
Not to use the vehicle for the transportation of animals.
Not to use the vehicle for the transportation of explosives.
Not to use the vehicle for the transportation of corrosive substances.
Not to smoke inside the rented vehicle. If the vehicle smells of tobacco smoke, Record Go will apply a penalty fee to cover the costs of processing, special cleaning, and vehicle suspension (See point 4.4 - penalties) .
Not to park the rented vehicle in Record go parking spaces during the rental period.
It is not permitted to disassemble or remove the seats in the hired vehicle.
(Electric vehicles) Not to run out of charge
Provide an accident report in case of damage and hand it in at the Record go office when returning the rented vehicle and send a copy of the accident report to the e-mail address asistencias@recordrentacar.com. The accident report should state the circumstances, location, date and time of the incident, possible witnesses and full contact details of any third parties involved.
If the vehicle is stolen, immediately inform the relevant authorities and file a police report, get the corresponding signed police report and return the vehicle keys or indicate in the report that the keys have been stolen.
The customer is responsible for knowledge of the rented vehicle and its proper handling, especially with regard to the operation of the gearbox, clutch, engine and bumps on the underbody. Any damage that may be caused to the vehicle as a result of an error in changing gears, with the clutch, engine or a bump on the underbody shall be considered as negligence, the contracted cover will be invalidated, and the contract holder will be responsible for all expenses incurred.

2. Qualification for renting:

3. Rates

4. Accessories, extras, coverage and penalty fees

4.1. Accessories

Child car seats:

The Spanish legislation in force states that all children equal to or less than 135cm must wear a restraint device in the vehicle adapted to their height and weight.
The contract holder is solely responsible for installing the child car seat. Under no circumstances does Record Go assume any responsibility for the assembly of child car seats in the rented vehicle.
In the event of breakage, loss or misplacement, violent or non-violent theft of the child seat, the contract holder will be responsible for the additional payment of €200.00, as the replacement cost.
In the event of breakage, loss or misplacement, violent or non-violent theft of the child seat, the contract holder will be responsible for the additional payment of €75,00, as the replacement cost.
Types of child car seats offered by Record Go:

Baby seats (0-9 kg)
Child seats (9-18 kg)
Child booster seats (18-36 kg)

PER DAY	MAXIMUM PER RENTAL
8,95 €	107,40 €

Infant car seat (0-13 kg) (0-1 years)
360° rotating seat (0-18 kg) (0-4 years)
Forward Facing Child Seat (9-18 kg ) (1-4 years)
High back booster seat (15-36 kg) (4-12 years)
Travel Cot (0-3 anys)
Baby buggy (0-15 kg)

Price of the ‘ Child car seats ' extra:

	PER DAY	MINIMUM PER RENTAL	MAXIMUM PER RENTAL
High back booster seat	10,95 €	21,90 €	131,40 €
Forward Facing Child Seat	10,95 €	21,90 €	131,40 €
360° rotating seat	12,95 €	25,90 €	155,40 €
Infant car seat	12,95 €	25,90 €	155,40 €
Travel Cot	12,95 €	25,90 €	155,40 €
Baby buggy	12,95 €	25,90 €	155,40 €

Child car seat installation service (only available within office opening hours)

PER RENTAL
10,00 €

GoPad (7’’ Samsung Tablet + WiFi + GPS + Experiences)

Features:

Functions: GPS, map (even without connection), MiFi function (wireless router to give internet access to devices connected to its network), browser with unlimited data, tourist and business guide, and trip recommendations.
Compatibility: compatible with any device with WiFi.
Browsing speed: 4G
Games

If the GoPad or any of its accessories are broken, lost or misplaced during the rental period, the contract holder will be responsible for paying the corresponding replacement fee: Tablet: €220, cover: €15, mount: €15, USB cable: €3, wall charger: €12, car charger: €8, carry case: €4.
Price of the GoPad extra:

PER DAY	MAXIMUM PER RENTAL
8,95 €	107,40 €

Non-guaranteed extras, subject to availability

4.2. Extras

4.2.1. Extras related to the characteristics of the rented vehicle

Diesel vehicle supplement

The contract holder may purchase this extra to guarantee that the rented vehicle uses diesel.

Record go does not guarantee that replacement vehicles will use diesel.
Price of the 'diesel vehicle' extra:

	PER DAY
PER RENTAL	2,00 €

Upgrade

The contract holder may purchase this extra at the desk to upgrade their vehicle.

In the case of contracting the 'Upgrade' extra, if the contract holder has not taken out Total Comfort Cover, Record go will block the pre-authorization corresponding to the vehicle group that the holder has upgraded to and he/she will be responsible up to the excess amount corresponding to that vehicle group.

MAXIMUM PER DAY
Up to 500,00 €

Car choice

The contract holder has the possibility of contracting this extra in order to choose a vehicle model from among the models available within the contracted category. Subject to availability.

Price of the 'Car choice' extra:

MAXIMUM PER DAY
Up to 250,00 €

Endless Kilometres

If the contract holder takes out this extra, it will remove the limited mileage applicable to the “F/F Limited mileage” rate.

Price of the ' Endless Kilometres' extra:

AMOUNT PER RENTAL
20,00 €

Extra kilometre packs

If the contract holder takes out this extra, it will increase the daily mileage limit applicable to the FlexRent and FlexRent Pro rates.

FlexRent. Extra kilometre packs
	Extra km. per day	Amount per rental
Pack +5	5 km	24,95 €
Pack +10	10 km	44,95 €
Pack +15	15 km	64,95 €
Pack +25	25 km	94,95 €

4.2.2. Extras related to the drivers of the rented car

Additional driver supplement

The contract holder may purchase this extra if he/she wishes to add additional drivers to the rental.

Price of the 'additional driver' extra:

PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
7,95 €	95,40 €

*For bookings of vehicles in group PFAH, price of the ‘Additional driver' extra:

*For bookings of vehicles in group XGAR and DSMR, price of the ‘Additional driver' extra:

*For bookings of vehicles in group XFAH, price of the ‘Additional driver' extra:

*For bookings of vehicles in group DSMR, XFAR, FDAH, PDAH, JGAH and XFAH, price of the ‘Additional driver' extra:

*For bookings of vehicles in group DSMR, XFAR, PFAH, FDAH, PDAH, JGAH and XFAH, price of the ‘Additional driver' extra:

PER DRIVER, PER DAY	MAXIMUM PER DRIVER, PER RENTAL
9,95 €	119,40 €
Record Go allows a maximum of 3 additional drivers per vehicle and rental.

Non-driving contract holder

It is possible for the contract holder not to be the main driver, provided that he/she fulfils the following requirements:

To take out Total Comfort Cover
To be the holder of the bank card used to pay for the rental
To provide all of the required documentation indicated in point 2.2 'Required documentation and information’.

Junior driver supplement (Under 21 years old )

The minimum age for hiring a vehicle with Record go is 19 years.

In the event that one of the authorised drivers on the rental contract is 19 or 20 years of age, they will only be able to rent from the MBMR, EDMR, CDMR and CGAR groups and a junior driver supplement will be added to the rental price for each driver in this age group.

Price of the ‘junior driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
9,00 €/day	108,00 €

This extra only allows Groups MBMR, EDMR, CDMR and CGAR to be driven

Young driver supplement (from 21 to 24 years of age, inclusive)

In the event that one of the authorised drivers on the rental contract is between 21 and 24 years of age (inclusive), they will be able to rent from all the groups except the DSMR, XFAR, PFAH, PDAH and XFAH groups and a young driver supplement will be added to the rental price for each driver in this age group.

Price of the ‘young driver' extra*:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
7,00 €/day	84,00 €

*For bookings of vehicles in group PFAR, PJAR and PFAH, price of the ‘Young driver' extra:

*For bookings of vehicles in group XGAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group PJAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group FDAH and JGAH, price of the ‘Young driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
25,00 €/day	300,00 €

Surcharge for senior drivers (70 years of age and above)

In the event that one of the authorised drivers on the rental contract is 70 years of age or more, a senior driver supplement will be added to the rental price for each driver in this age group.

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
25,00 €/day	300,00 €

*For bookings of vehicles in group PFAR and PJAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group XGAR and DSMR, price of the ‘Young driver' extra:

*For bookings of vehicles in group PJAR, price of the ‘Young driver' extra:

*For bookings of vehicles in group DSMR and XFAR, price of the ‘Young driver' extra:

AMOUNT PER DAY	MAXIMUM SUPPLEMENT PER RENTAL
25,00 €/day	300,00 €

4.2.3. Extras related to vehicle pickup

Meet & Greet Off-Airport

This service offers the option for our staff to deliver the vehicle and sign the rental contract at the airport, saving you the bother of having to travel to our office.

Requirements, conditions and price:

You can purchase this extra when placing your booking or at any time via telephone by calling our helpline; however, this must be purchased at least 24 hours in advance.
You will need to pay in advance, using any of our accepted payment methods.
You must provide your flight number. If you do not have this at the time of booking, you will need to add it as soon as you have access to this information. Without this, Record go cannot guarantee the correct provision of this service and may not be held liable.
You must provide an email address, to which we will send the location of the meeting point and a contact telephone number.
The collection must be made within our office hours.
If you want to make any changes with regard to the details provided in your booking, you must sign the contract in the Record go office.
We recommend setting your collection time at 30 minutes after your flight’s expected landing time.

Vehicle pick-up:

After the time provided for vehicle collection, you will have an additional courtesy margin of 30 minutes. If you do not arrive within this period, you will need to arrange your own transport to our office for collection, through your own means or via our shuttle. In this case, the cost of the Meet&Greet service will not be returned.

In the case of early or late arrival, you will have 60 minutes before your collection time to advise us, by calling the collection-office directly or by contacting our call centre.

If you notify us within less than 60 minutes of your collection time, a late-collection penalty of €20 will be applied for parking and staff costs. No penalty will be applied for early collection, although this may be denied according to availability and preparation.

Vehicle drop-off:

If you exceed the additional 30 minutes provided, you can still return the vehicle to the collection car park or to the office, although penalties will be applied for late return and an extra day’s rental, as provided in point 4.4. regarding penalties. In any case, you should advise the rental office and confirm your return time.

If returning the vehicle to the car park outside of office hours, the abandoned vehicle penalty will be applied – in addition to the charges listed above – as provided in point 4.4. regarding penalties.

Includes airport car park ticket until the specified collection time, with an extra 15 minutes after this time. If this extra time is exceeded, the additional parking costs will be borne by the customer.

Express Line

The contract holder can purchase this extra to access our priority pickup service to obtain preferential assistance at our car rental desk.

Price of the 'express line' extra:

Express line service charge
50,00 €

Pickup outside of office hours (from 10 p.m. to 11 p.m.)
Pickup outside of office hours (from 5 p.m. to 6 p.m.)
Pickup outside of office hours (from 8 p.m. to 9 p.m.)
Pickup outside of office hours (from 7 p.m. to 8 p.m.)

Record Go offers a pickup service outside of office hours. To guarantee this service, the customer must choose prepayment as the payment method, and the holder of the booking must notify Record Go of their flight number at the time of making the booking or prior to the pickup date. The holder of the booking has 40 minutes to get to the office after their flight has landed.

*Ibiza and Menorca offices:

At the Ibiza and Menorca offices, Record go offers pickup outside office hours, from 11 p.m. to 1 a.m., from 1 June to 31 October.

Pickup outside of office hours (from 11 p.m. to 3 a.m.)

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight or train was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).

The person who made the booking has a margin of 40 minutes to show up at the office after their flight has landed.

Price of the 'pickup outside of office hours’ extra:

Charge for pickup outside of office hours
40,00 €

Flight diversion:

If the flight lands in an airport other than that indicated on the booking, the customer can pick up a vehicle from that airport, provided that Record Go has an office at that site, and subject to vehicle availability.

Flight diversion charge
40,00 €

Meet&Greet service price
40,00 €

4.2.4. Extras related to the territory in which the vehicle is driven

Cross-border (Temporarily suspended)
Cross-border

If the contract holder and the authorised drivers wish to drive or embark between the islands of Mallorca, Menorca and Ibiza, they can do so if they contract the ‘Cross border’ extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Record go does not permit cross-border rentals. By exception, Record go can authorise driving in France, Spain, Gibraltar and Andorra if the contract holder purchases the 'Cross border' extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Record go does not permit cross-border rentals. By exception, Record go can authorise driving in France, Portugal, Gibraltar and Andorra if the contract holder purchases the 'Cross border' extra. The ‘Cross border’ extra is rented for the whole rental period. It is not possible to rent it for single days.

Price of the 'Cross-border' extra:

	PER DAY	MINIMUM	MAXIMUM
PER RENTAL	9,00 €	18,00 €	90,00 €

If the "cross-border" extra is not purchased and the vehicle is driven outside of the territory authorised by Record go, Record go will apply a penalty fee of €200 in addition to the corresponding coverage cancellation and consequences stipulated in point 1.4 "Obligations of the contract holder in relation to the vehicle".

If the contract holder has not taken out Total Comfort coverage but has purchased the "Cross-border' extra, and has a breakdown or accident while abroad, the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation fees to return the vehicle to the nearest Record go rental office.

Electronic toll (E-toll)

In Portugal, many roads are subject to an electronic toll system called ‘Via verde’.

On these roads, the tolls are electronic only, and there’s no traditional toll option.

This means that when driving on these so-called Via Verde roads, it will be necessary to activate the electronic toll service.

The non-payment of a toll will incur a fine. The fine will be 10 times the amount of the toll, with a minimum of €25.

That’s why for our clients’ convenience, all Record go vehicles are equipped with a transponder, an electronic device which allows automatic payment of the toll fee.

The device transmits the identification code associated with the vehicle and allows Record go to carry out the automatic payment of the client’s toll fee.

Price of the 'Electronic toll (E-toll)' extra:

AMOUNT PER DAY	MAXIMUM PER RENTAL
1,85 €	18,50 €

If you don’t contract the ‘Electronic toll’ extra, Record go will not be held liable for the use of the service. In addition:

The client will not be able to use this device and will have to pay the toll fees directly to Via verde.
In the event that the contract holder is fined for using the electronic toll service without having it activated in the rental contract, Record go is legally bound to identify them and provide the Via Verde authorities with their personal information, so they will receive the penalty imposed for its payment to their home address.

For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.

Service activation conditions

The activation of this service requires a preauthorisation block of €100 on the client’s card to pay for the tolls used during the rental period.
When the vehicle is returned, Record go will refund the client the amount of the preauthorisation not used on toll fees.

Depending on the card issuer, the release of the pre-authorisation amount may take a maximum of 30 calendar days after the end date of the rental contract to appear on the contract holder’s bank statement.

If the holder contracts this extra, payment can only be made by credit card. Payment with debit cards will not be accepted.

4.3. Coverage

None of the following coverages include theft, loss or damage to the driver’s personal belongings.

4.3.1. Basic coverage with excess

Basic coverage with excess is included in the rental price.

Only drivers expressly authorised by Record Go in the rental agreement are covered by the basic coverage with excess.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

The basic coverage with excess includes the following aspects:

Coverage of collision damage and theft WITH excess (CDW and TP)

Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages, losses, or theft of the rented vehicle.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement.

If the contract holder/driver does not follow the procedure established by Record go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.4) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.

The following table displays the excess and total excess amounts for each vehicle group:

Car Class	ACRISS	CDW/TP - Excess	Total excess
MINI	MBMR	1.100 €	14.683,76 €
MINI	MTMR	1.100 €	11.679,67 €
ECONOMY	EDMR	1.100 €	20.659,29 €
COMPACT	CDMR	1.400 €	20.951,25 €
COMPACT	CGAR	1.400 €	28.409,28 €
INTERMEDIATE	ISAR	1.400 €	31.188,40 €
COMPACT	CWMR	1.400 €	22.162,01 €
COMPACT	CDAH	1.400 €	30.160,00 €
INTERMEDIATE	JGAH	2.000 €	38.473,27 €
5 + 2	IVMR	1.400 €	29.488,22 €
INTERMEDIATE	IGMR	1.400 €	29.195,70 €
INTERMEDIATE	IGAR	1.400 €	24.985,83 €
COMPACT	CVMR	1.400 €	21.651,77 €
7 SEATER	FVMR	2.000 €	22.585,51 €
9 SEATER	SVMR	2.000 €	42.033,13 €
PREMIUM	PVAR	2.000 €	26.700,00 €
PREMIUM	FDAH	2.000 €	40.559,79 €
PREMIUM	PFAR	2.000 €	42.320,00 €
PREMIUM	PJAR	2.000 €	43.700,00 €
PREMIUM	PDAH	4.000 €	50.773,31 €
PREMIUM	XFAH	4.000 €	83.002,37 €
PREMIUM	XFAR	4.000 €	59.393,37 €
PREMIUM	PFAH	4.000 €	45.571,50 €
PREMIUM	XGAR	2.000 €	43.700,00 €
PREMIUM	DSMR	4.000 €	32.054,11 €

For bookings of vehicles in group XGAR, ISAR and DSMR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

For bookings of vehicles in group ISAR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

For bookings of vehicles in group ISAR, XFAR and DSMR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

For bookings of vehicles in group XFAR and DSMR, the customer can reduce the excess amount by purchasing Total Comfort Cover.

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages.In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Basic roadside assistance

The Roadside Assistance service included in the basic cover provides a 24-hour roadside assistance service.

This service, which includes towing, recovery and roadside repair, will always incur a cost.

Exceptions. Services exempt from cost:

The towing service, only if there is no spare wheel or wheel repair kit in the vehicle.
Vehicle replacement at a Record go office (subject to availability).

Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+34 964 63 15 46) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Please note that, if the customer requests assistance but then decides it is no longer needed, they should call the Record go assistance number (+351 21 370 31 86) to cancel the service. If it is not cancelled, they will need to pay the applicable towing service rates to cover the costs incurred by the provider, according to the distance.

Towing service fees:

Service provided in the same province in which the vehicle was rented:	180,07 €
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office)
- Distance <50 km	229,24 €
- Distance >49 kms /<200 kms	429,52 €
- Distance >199 kms /< 400 kms	500,56 €
- Distance >399kms	700,46 €

4.3.2. Total Comfort Coverage

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PFAH and PVAR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR and DSMR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in group XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PVAR, XFAR, DSMR, PDAH and XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XFAR, DSMR, PFAH and XFAH, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by the Total Comfort Cover.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Total Comfort Cover includes the following aspects:

Coverage of collision damage WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

Coverage of damages due to theft WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.
Mileage limit extension

The mileage limit before returning to our branches to review the vehicle is extended from 2,000 to 3,000 km.

Removal of the mileage limit on the 'F/F Limited km' rate

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover, the mileage limit on the rate is extended to 3,000 km.

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover, the mileage limit on the rate is extended to 2,000 km.

Inclusion of the ‘Senior driver’ supplement

If the contract holder is 70 years of age or older and contracts Total Comfort, the supplement for a senior driver is included in the price of the booking.

Premium roadside assistance

The premium roadside assistance included in Total Comfort Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

In the event of breakage, loss, violent or non-violent theft of the keys or leaving the keys inside the vehicle, Record go will not take responsibility for the cost of roadside assistance service, since these incidents are not covered by Total Comfort Coverage.
If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.

Cases in which it is compulsory for the contract holder to take out Total Comfort Cover to rent the vehicle:

Payment method: If the contract holder makes the payment with an American Express card
The contract holder is not the main driver

Coverage exceptions. Total Comfort Cover excludes:

Circumstances in which the loss or damage was caused by a breach or violation of the obligations and terms and conditions established in this rental agreement (consult section 1.4).
Circumstances in which the loss or damage was caused by natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by a modification to the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure that involves the action of any existing official aid agencies.
Loss of vehicle documentation.
Loss of the vehicle’s number plate.
Breakage, loss, violent or non-violent theft of the keys or leaving the keys inside the vehicle
Damage to the undercarriage
Damage to the clutch
Damage to the engine
Special cleaning
Wrong fuel
Damages to optional extras (GoPad, child car seats...)
Damages to further equipment (rear shelf, spare wheel, antenna, warning triangle, vest...)
Damages to upholstery

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages.In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Total Comfort Coverage

GROUP OF VEHICLE	Minimum per rental	2 days	3 days	4-6 days/per day	7 days/per day	8-10 days/per day	11-12 days/per day	13-20 days/per rental	21+ days/per rental	Pre-authorization if Total Comfort coverage is not taken out
MBMR, MTMR, EDMR MBMR, EDMR	69,00€	36,00€	24,00€	22,42€	21,92€	21,72€	21,22€	254,64€	279,30€	1.100€
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CWMR, CDAH CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	74,00€	38,50€	25,67€	23,44€	22,94€	22,26€	21,76€	261,09€	286,01€	1.400€
FVMR, SVMR SVMR	89,00€	46,00€	30,67€	26,13€	25,18€	24,35€	23,08€	286,21€	313,97€	2.000€
PFAR FDAH, PVAR PJAR FDAH, JGAH XGAR PVAR, PFAR, PJAR, JGAH	107,00€	55,00€	36,67€	31,15€	30,12€	28,96€	28,46€	341,56€	374,37€	2.000€
PFAH, PDAH, XFAH, XFAR, DSMR PFAH, PDAH, PFAH, XFAH, XFAR, DSMR DSMR PFAH	128,40€	66,00€	44,67€	37,39€	37,39€	34,76€	34,76€	409,87€	449,24€	4.000€

4.3.3. Total Comfort Cover Premium

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups PVAR, Total Comfort Cover Premium reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €.

Only drivers who are expressly authorised by Record go in the rental agreement are covered by the Total Comfort Cover Premium.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Total Comfort Cover Premium includes the following aspects:

Coverage of collision damage WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of an accident, breakdown or mechanical failure (consult section 1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle), he/she will not be responsible for paying any amount.

Coverage of damages due to theft WITHOUT excess:

If the contract holder follows the procedure established by Record go in the event of a theft or robbery of the rented vehicle (consult section 1. Obligations of the contract holder in relation to the vehicle), he/she will not be responsible for paying any amount.

Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.
Breakage, loss, violent or non-violent theft of the keys or leaving the keys inside the vehicle
Special cleaning
Wrong fuel
Mileage limit extension

The mileage limit before returning to our branches to review the vehicle is extended from 2,000 to 3,000 km.

Removal of the mileage limit on the 'F/F Limited km' rate

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover Premium, the mileage limit on the rate is extended to 3,000 km.

If the contract holder has booked the 'F/F Limited km' rate and contracted Total Comfort Cover Premium, the mileage limit on the rate is extended to 2,000 km.

Inclusion of the ‘Senior driver’ supplement

If the contract holder is 70 years of age or older and contracts Total Comfort, the supplement for a senior driver is included in the price of the booking.

Premium roadside assistance

The premium roadside assistance included in Total Comfort Cover Premium offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exception:

If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.

Coverage exceptions. Total Comfort Cover Premium excludes:

Circumstances in which the loss or damage was caused by a breach or violation of the obligations and terms and conditions established in this rental agreement (consult section 1.4).
Circumstances in which the loss or damage was caused by natural disasters, catastrophic phenomena, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement; those caused by a modification to the atomic structure of the material, or its thermal or radioactive effects, and others, or the artificial acceleration of atomic particles or for any other case of force majeure that involves the action of any existing official aid agencies.
Loss of vehicle documentation.
Loss of the vehicle’s number plate.
Damage to the undercarriage
Damage to the clutch
Damage to the engine
Damages to optional extras (GoPad, child car seats...)
Damages to further equipment (rear shelf, spare wheel, antenna, warning triangle, vest...)
Damages to upholstery

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. You will be sent a valuation report with detailed costs and how they were calculated, as well as justification for damages.In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Total Comfort Cover Premium

GROUP OF VEHICLE	Minimum per rental	2 days	3 days	4-6 days/per day	7 days/per day	8-10 days/per day	11-12 days/per day	13-20 days/per rental	21+ days/per rental	Pre-authorization if Total Comfort coverage is not taken out
MBMR, MTMR, EDMR MBMR, EDMR	75,00€	39,00€	26,00€	24,92€	24,42€	24,22€	23,72€	284,64€	331,80€	1.100€
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CWMR, CDAH CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, CWMR, IGMR, IGAR CCDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	80,00€	41,50€	27,67€	25,94€	25,44€	24,76€	24,26€	284,64€	331,80€	1.400€
FVMR, SVMR SVMR SVMR, PVAR	95,00€	49,00€	32,67€	28,63€	27,68€	26,85€	26,35€	316,21€	366,47€	2.000€
PJAR XGAR PFAR, PJAR, PVAR PVAR	112,00€	58,00€	38,67€	33,65€	32,62€	31,46€	30,96€	371,56€	426,87€	2.000€

4.3.4. Fast Cover

If the contract holder has purchased a coverage with the provider of his/her bank card or with a third party to cover the damages caused by a collision or theft of the vehicle, he/she can take out the Fast Cover at the car rental desk.

The Fast Cover includes the following aspects:

Elimination of pre-authorization

The pre-authorization amount corresponding to the type of rented vehicle will not be blocked on the contract holder's bank card.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle.

Coverage of collision damage and theft WITH excess (CDW and TP)

Consult the features of this coverage in section 4.3.1 Basic coverage with excess.

Premium roadside assistance

The premium roadside assistance included in Fast Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

Record go will not take responsibility for the cost of roadside assistance service in the event of damage, loss or theft (with violence) of the keys, or leaving the keys inside the vehicle, since these incidents are not covered by the Fast Cover .
If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.

Mileage limit extension
Removal of the mileage limit on the 'F/F Limited km' rate

If the contract holder has booked the 'F/F Limited km' rate and contracted Fast Cover, the mileage limit on the rate is extended to 3,000 km.

If the contract holder has booked the 'F/F Limited km' rate and contracted Fast Cover, the mileage limit on the rate is extended to 2,000 km.

GROUP OF VEHICLE	Minimum per rental	2 days/per day	3 days/per day	4-6 days/per day	7 days/per day	8-12 days/per day	13-20 days/per rental	21+ days/per rental
MBMR, MTMR, EDMR MBMR, EDMR	25,00 €	12,50 €	11,50 €	9,95 €	9,95 €	8,95 €	107,40 €	114,22 €
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, CDAH CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR	35,00 €	17,50 €	14,50 €	10,95 €	10,95 €	9,95 €	119,40 €	126,65 €
FVMR, SVMR SVMR	40,00 €	20,00 €	18,50 €	11,95 €	11,95 €	10,95 €	131,40 €	141,31 €

Comments

To contract this coverage the holder of the contract must provide us with their insurance policy number.

Restrictions

The Fast Cover is not available for bookings of vehicles in groups PFAR, PVAR, PJAR and PFAH.

The Fast Cover is not available for bookings of vehicles in group PFAR.

The Fast Cover is not available for bookings of vehicles in groups PFAR, XGAR and DSMR.

The Fast Cover is not available for bookings of vehicles in group PJAR.

The Fast Cover is not available for bookings of vehicles in group XFAH.

The Fast Cover is not available for bookings of vehicles in groups PVAR, PFAR, DSMR, XFAR, FDAH, PDAH and XFAH.

The Fast Cover is not available for bookings of vehicles in groups PFAR, DSMR, XFAR, PFAH, JGAH and XFAH.

If the holder purchases this coverage, payment will only be accepted by credit card. Payment by debit card will not be accepted.

4.3.5. Easy Cover

Only drivers who are expressly authorised by Record go in the rental agreement are covered by the Easy Cover.

The coverage is only valid during the rental period. If the vehicle is returned late, the coverage is rendered void.

Easy Cover includes the following aspects:

Reduction of pre-authorization

Only a reduced pre-authorization (€ 400) will be blocked on the contract holder's bank card.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle.

If the contract holder/driver does not follow the procedure established by Record go in the event of causing damage to the vehicle or theft of the vehicle (see section 1.4) or violates any of the terms or conditions of the rental agreement, the basic coverage with excess will be rendered void, and the contract holder will be responsible for paying the total excess amount corresponding to the group of the rented vehicle.

Coverage of collision damage and theft WITH excess (CDW and TP)

Consult the features of this coverage in section 4.3.1 Basic coverage with excess.

Damage to tyres (including punctures), rims, mirrors and windscreens.
Premium roadside assistance

The premium roadside assistance included in Easy Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record Go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

Exceptions:

Record go will not take responsibility for the cost of roadside assistance service in the event of damage, loss or theft (with violence) of the keys, or leaving the keys inside the vehicle, since these incidents are not covered by the Easy Cover.
If the vehicle should run dry for any reason during the hire period, whether it be due to loss, breakage or theft of the charging cable, Record go will bear no responsibility for the cost of roadside assistance, or for any of damage that may result from this situation, as such events are not covered by any of our insurance polices.

4.4. Penalty Fees

Charge for breakage, loss violent or non-violent theft of keys

In the event of loss or theft of the keys of the rented vehicle, Record go will apply a penalty charge of at least € 302,50.

Charge for damage, loss or theft of the charging cable

If the charging cable for electric vehicles gets damaged, lost or stolen, Record go will apply the following penalty according to the specific model:

Home charging cable (household plug): up to 1.900 €
Charging station cable: 570 €

Charge for use of the wrong fuel

In the event that a client fills the rented vehicle with the wrong type of fuel, Record go will apply a penalty charge of at least €250.00.

Charge for special cleaning

The rental price includes standard cleaning of the rented vehicle. However, if the rented vehicle requires special cleaning, Record go will charge the contract holder €95 or €200 to cover the costs of processing, special cleaning, and suspension of the vehicle.

Special cleaning constitutes any cleaning that requires more exhaustive action and involves taking the vehicle out of its standard cleaning routine.

The following table provides some examples of how the special cleaning charges are applied:

Charge for special cleaning

AMOUNT	EXAMPLES
95,00 €	Mud or dirt inside the vehicle Animal hairs Sand Litter (bottles, paper, food leftovers) Cigarette butts, ash Stickers
200,00 €	Traces of cement, plaster or any other material which implies that the vehicle has been used for construction work. Vomit Human or animal faeces Stains on the dashboard, seats, upholstery, trims, seatbelts or any interior elements in general Paint stains or odour Stains or odour from chemical products Oil Fuel

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. They will be sent a report and details of the costs as well as photos and evidence of the vehicle’s uncleanliness. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

Charge for smoking inside the vehicle

Record Go does not permit smoking inside their vehicles. If the vehicle smells of tobacco smoke, Record Go will apply a penalty fee of €50 to cover the costs of processing, special cleaning, and suspension of the vehicle.

An employee will check the vehicle with the lessee upon return and their claims will be taken into account.. In case of disagreement with the assessment carried out, the lessee may submit their claims to the customer service e-mail address within 14 days and, in case of disagreement with the resolution, go to consumer arbitration, whose decision the parties submit to for the resolution of such conflicts.

Charge for driving outside of the territory authorised by Record go

If the "Cross-border" extra is not purchased and the vehicle is driven outside of the territory authorised by Record Go, Record Go will apply a penalty fee of €200 in addition to the corresponding coverage cancellation and consequences stipulated in point 1.4 "Obligations of the contract holder in relation to the vehicle".

Charge for one-way rentals

Record go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup. If the contract holder returns the rented vehicle to a office that is different to the pickup, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.

Charge for excess mileage

If the contract holder does not go to one of our offices to carry out the compulsory vehicle inspection after driving 2000 km, Record Go will apply a penalty fee of €2.00/km. Maximum of € 1000.00 per rental.

(Consult the mileage inspection schedule in section '7.1.2.3 Mileage inspections’).

Comments

If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.

Restrictions

Rates with limited mileage

Maximum daily mileage: 160 km

Penalty for excess mileage: 0.45 € per extra km.

Charge for returning the vehicle late

Record go offers a 60 -minute grace period for returning the rented vehicle in relation to its pickup time.

However, for it to be applicable, this grace period should be determined and applied at the time the contract is signed, when the return time is chosen, otherwise it cannot be applied.

Record Go's rental fees are calculated based on 24-hour periods from the start of the rental period.

In the event that the contract holder does not return the rented vehicle to the agreed drop-off point at the time specified in the rental contract, the contractual coverage will be invalidated and the contract holder will be liable to pay for the damage caused to the rented vehicle and for all expenses incurred, up to the amount of the total excess and Record go will apply a penalty of €40 plus expenses incurred in recovering the vehicle, which will be a minimum of €300 in the event that it has been reported after 24 hours have passed.

In addition to the above, the contract holder will also be responsible for paying the current daily rental rate (1) at that time, including charges for the options contracted for every day of delay in the vehicle return.

In the same way, if Record go takes more than 60 minutes from signing the rental agreement to delivering the vehicle, the client will be compensated the same quantity of 40 €.

This penalty will be applied to the Meet&Greet extra under the terms indicated in 4.2.3.

(1) Current daily rental fee:

PEAK SEASON (2)
Group	1 day	2 days	3-6 days	7-89 days
MBMR, MTMR, EDMR MBMR, EDMR	88,55€	49,20€	44,27€	36,90
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, ISAR, CDAH, IGMR CDMR, CGAR, ISAR, CDAH CDMR, CGAR, CWMR, IGMR, IGAR CDMR, CWMR, CDAH CDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CWMR	119,37€	66,32€	59,69€	59,75€
FVMR, SVMR SVMR FVMR, SVMR	146,64€	81,47€	73,33€	61,11€
FDAH, PVAR, PFAH, PDAH, XFAH, XFAR, DSMR FDAH, JGAH, PFAH, PDAH, PFAH, XFAH, XFAR, DSMR PJAR XGAR, DSMR PVAR, PFAR, PJAR, JGAH, PFAH	167,83€	93,24€	83,92€	69,94€

LOW SEASON (3)
Group	1 day	2 days	3-6 days	7-89 days
MBMR, EDMR	44,27€	24,60€	22,14€	18,44€
CDMR, CGAR, ISAR, CWMR, IVMR, IGMR, IGAR, CVMR	68,64€	38,13€	34,31€	28,60€
FVMR, SVMR	84,32€	46,84€	42,15€	35,14€
PFAR, PJAR, PVAR	96,50€	53,60€	48,24€	40,21€

(2) Peak season constitutes:
- From one week before Maundy Thursday each year until Easter Sunday (both included)
- July and August
- Christmas (from 18 December to 3 January)
(3) Low season constitutes any dates other than the aforementioned

Charge for abandoning the rented vehicle

If the vehicle is abandoned, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.

This penalty will be applied to the Meet&Greet extra under the terms indicated in 4.2.3.

Charge for returning the rented vehicle to a public car park

If the contract holder returns the rented vehicle to a public car park, if the vehicle is recovered on the same day as the return date established in the rental agreement, Record go will apply a penalty fee of €30. If the rented vehicle is not recovered on the same day as the return date established in the rental agreement, Record go will apply the corresponding penalty fee for the late return of the vehicle, and the customer will be responsible for paying the vehicle recovery cost.

Charge for parking the rented vehicle in Record Go parking spaces during the rental period

If the driver parks in Record Go parking spaces during the rental period, Record Go will apply a penalty fee of €25/day.

Fine management and administration fee (this does not include the amount of the fine)

If the driver incurs a road traffic fine during the rental period, Record go is required by law to identify the driver and provide the authorities with his/her personal information in order to send the fine to the home address of the contract holder for its subsequent payment. For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.

This charge does not include payment of the road traffic fine. The contract holder will be solely responsible for paying the fine directly to the authorities.

Administration fee for the accident management, damage management and advice service (DAF).

In the event of an accident, the driver must fill in the accident report, submit it to the Record go office upon returning the rented vehicle and send a copy of the report to the e-mail address asistencias@recordrentacar.com.

Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF).

If the contract holder has taken out Total Comfort Cover, Record Go will not charge any fee for this service.

The above penalties are detailed and communicated to the customer during the booking process, highlighting the key information, so that the information can be selected for acceptance.

Upon return of the vehicle, an employee will check the vehicle with the lessee and their claims will be taken into account. The customer will be informed of any penalties applicable as indicated above. They will be sent a report and details of the costs, photos and the necessary supporting documentation. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

5. Fuel

6. Payment

7. Rental period: modifications, cancellations, no-shows, early returns and late pickups.

8. Vehicle groups

9. Office hours

10. Data protection, legal system and code, code of conduct, taxes and reservation of rights