General terms and conditions
By signing the rental agreement and the vehicle collection, the lessee commits to pay without the right of withdrawal.
By signing the rental agreement, the contract holder expressly authorises Record Go to use the bank card provided at the time of making the booking for the following purposes:
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Charge the rental of the vehicle with all the selected options: extras, additional coverage, and fuel tank (including payment of the non-refundable service and refuelling charge for the full-empty policy (Consult table) )
Charge the rental of the vehicle with all the selected options: extras, additional coverage, and fuel tank (Consult table)
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Where applicable, to block the pre-authorization amount corresponding to the group of the rented vehicle. This amount will not be available for use until it is unblocked.
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Where applicable, to charge for any expense resulting from alterations caused to the vehicle during the rental period (damages, documentation, missing accessories, state of cleanliness) and for the breach or violation of any of the obligations and/or terms and conditions established in this rental agreement.
In bookings of special groups and in payments made with debit cards, the pre-authorization amount will be charged and not blocked.
Depending on the card issuer banking entity, the pre-authorization amount can take up to a maximum of 30 calendar days after the date of completion of the rental contract to appear in the banking card statement of the holder of the contract.
Record Go is not responsible for any commissions charged by the bank of the contract holder for returning the pre-authorization amount.
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Visa and MasterCard credit cards (except pre-payment cards)
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Visa and MasterCard debit cards
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American Express cards (on the condition that the contract holder takes out our Total Comfort Cover)
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EC-Karte and UnionPay cards
Exceptions:
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Bookings with Fast Cover: only credit card payments are accepted.
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Groups XFAR, DSMR, PFAH, FDAH, PDAH, JGAH y XFAH:only credit card and American Express payments are accepted.
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Bookings with the ‘Electronic toll’ extra: payments with debit card are not allowed.
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Pre-payment cards are not accepted
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We do not accept smartphone payments, cheques, or banks transfers.
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The holder of the bank card used to pay for the rental must be the contract holder and must be present at the time of making the payment.
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Only one bank card can be used per contract and the card must be non-transferable.
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It is compulsory to take out Total Comfort Cover if the contract holder is not the main driver.
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The contract holder can purchase multiple rental agreements with the same card provided that the contract holder is not the main driver in the rental agreements and Total Comfort Cover is taken out.
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The payer is responsible for knowing the PIN number of their bank card if they are paying with a card that includes this technology.
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The payer must ensure that the bank card has sufficient funds at the time of picking up the vehicle to pay for the rental with all the selected options, and, where applicable, to block the pre-authorization amount corresponding to the group of the rented vehicle.
Exceptions:
For group PFAH, two credit cards will need to be presented per contract.
For group DSMR, two credit cards will need to be presented per contract.
For group XFAH, two credit cards will need to be presented per contract.
For groups DSMR, XFAR, PDAH and XFAH, two credit cards will need to be presented per contract.
For groups DSMR, XFAR, PFAH, PDAH and XFAH, two credit cards will need to be presented per contract.
At the time of picking up the vehicle and paying for the rental, Record go will charge the contract holder's bank card the rental price to be paid at the desk and will block the pre-authorization amount corresponding to the type of rented vehicle.
The pre-authorization amount is the price of the excess that is blocked on the contract holder's bank card when picking up the rental if Total Comfort coverage has not been taken out.
Table of rental charges:
| TABLE OF RENTAL CHARGES | |
|---|---|
|
TOTAL COMFORT PURCHASED (no damage risk) |
Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover the logistics and supply costs (only full-empty fees) Rental charges to be paid at the desk* (including optional services) + fuel tank |
|
TOTAL COMFORT NOT PURCHASED (damage risk) |
Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover logistics and supply costs (only full-empty fees) + blocking of pre-authorization amount* (consult tables) Rental charges to be paid at the desk* (including optional services) + fuel tank + blocking of the pré-autorisation* (consult tables) |
| Preautorización con Cobertura Easy | Preautorización sin Cobertura Total Confort | |
|
MBMR, MTMR, EDMR
MBMR, EDMR
|
400 € | 1.100 € |
|
CDMR, CGAR, CWMR, IVMR, IGMR, IGAR, CVMR
CDMR, CGAR, CDAH, IGMR
CDMR, CGAR, CDAH
CDMR, CGAR, CWMR, IGMR, IGAR
CDMR, CWMR, CDAH
CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR
CDMR, CWMR, IGMR
CDMR, IVMR, IGMR
CDMR, CDAH
CDMR, CDAH, IVMR
CDMR, CWMR
|
400 € | 1.400 € |
|
FVMR, SVMR
SVMR
|
400 € | 2.000 € |
|
PVAR, FDAH, JGAH
PJAR
FDAH, JGAH
XGAR
PVAR, PFAR, PJAR
|
400 € | 2.000 € |
|
PDAH, PFAH, XFAH, XFAR, DSMR
DSMR
PFAH
|
400 € | 4.000 € |
*If the contract holder has chosen prepayment as the payment method, the prepaid amount is not included in the rental charges to be paid at the desk. If the contract holder has selected a non-prepaid fee (pay at pickup), Record Go charges the rental fee when the vehicle is picked up.
Using DCC, we give you the option of making payments in any currency through an automatic currency exchange. This service is available both on our website (www.recordrentacar.com) and in our branches.
DCC is a financial service offered by our banking entity (Banco Sabadell and Caixabank) that immediately notifies you of the amount in the corresponding currency, applying the current exchange rate plus a very competitive conversion fee, and substitutes the currency conversion usually carried out by the company that manages your credit card.
If a client requests the foreign currency payment service (DCC), the rental charges will be displayed in euros in the "Payment" section of the rental agreement, together with exchange rate information for the selected currency and the conversion fee.
Only exceptionally will cash payments be accepted, and at the time of collecting the vehicle it will be necessary to:
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Leave a cash deposit, which will be reimbursed upon the vehicle’s return, unless there is a breach of contract or additional obligations are created according to the general terms and conditions of the contract. The amount of the deposit will be that which is specified below according to the type of vehicle.
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| MINI | MTMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| INTERMEDIATE | ISAR | 2.300 € |
| COMPACT | CWMR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
| INTERMEDIATE | IGMR | 2.300 € |
| INTERMEDIATE | IGAR | 2.300 € |
| COMPACT | CVMR | 2.300 € |
| 7 SEATER | FVMR | 2.500 € |
| 9 SEATER | SVMR | 2.500 € |
| PREMIUM | PFAR | 2.500 € |
| PREMIUM | PJAR | 2.500 € |
| PREMIUM | PVAR | 2.500 € |
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| MINI | MTMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| COMPACT | CGAR | 2.300 € |
| COMPACT | CWMR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
| INTERMEDIATE | IGMR | 2.300 € |
| INTERMEDIATE | IGAR | 2.300 € |
| COMPACT | CVMR | 2.300 € |
| 7 SEATER | FVMR | 2.500 € |
| 9 SEATER | SVMR | 2.500 € |
| PREMIUM | PFAR | 2.500 € |
| PREMIUM | PVAR | 2.500 € |
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| MINI | MTMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| COMPACT | CGAR | 2.300 € |
| INTERMEDIATE | ISAR | 2.300 € |
| COMPACT | CWMR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
| INTERMEDIATE | IGMR | 2.300 € |
| INTERMEDIATE | IGAR | 2.300 € |
| COMPACT | CVMR | 2.300 € |
| 7 SEATER | FVMR | 2.500 € |
| 9 SEATER | SVMR | 2.500 € |
| PREMIUM | PFAR | 2.500 € |
| PREMIUM | XGAR | 2.500 € |
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
| INTERMEDIATE | IGMR | 2.300 € |
| COMPACT | CVMR | 2.300 € |
| 7 SEATER | FVMR | 2.500 € |
| 9 SEATER | SVMR | 2.500 € |
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| INTERMEDIATE | ISAR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
| 7 SEATER | FVMR | 2.500 € |
| 9 SEATER | SVMR | 2.500 € |
| PREMIUM | PFAR | 2.500 € |
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| INTERMEDIATE | ISAR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
| INTERMEDIATE | IGMR | 2.300 € |
| COMPACT | CVMR | 2.300 € |
| 7 SEATER | FVMR | 2.500 € |
| 9 SEATER | SVMR | 2.500 € |
| PREMIUM | PFAR | 2.500 € |
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
| INTERMEDIATE | IGMR | 2.300 € |
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
| INTERMEDIATE | IGMR | 2.300 € |
| COMPACT | CVMR | 2.300 € |
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
| CAR CLASS | ACRISS | DEPOSIT |
|---|---|---|
| MINI | MBMR | 2.000 € |
| ECONOMY | EDMR | 2.000 € |
| COMPACT | CDMR | 2.300 € |
| 5 + 2 | IVMR | 2.300 € |
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Make a photocopy of the lessee’s ID card, passport, driving licence and a Gold credit card (visa or Mastercard), who authorises the company to keep this documentation for the purposes of complying with the obligations arising from the contract and to put on such card any charges resulting from the fulfilment or breach of contractual obligations.
Cash payments are not available for group PFAH bookings
Cash payments are not available for group DSMR bookings
Cash payments are not available for group XFAH bookings
Cash payments are not available for group DSMR, XFAR, FDAH, PDAH, JGAH and XFAH bookings
Cash payments are not available for group DSMR, XFAR, PFAH, FDAH, PDAH, JGAHand XFAH bookings
The maximum rental period with Record go is 89 days.
The maximum rental period with Record Go is 28 days.
If the customer has booked directly with Record go, they will be allowed to cancel the booking free of charge until 48 hours before the start of the rental.
It will also be possible to alter the booking, if the modification has to do with the time of picking up and/or returning the vehicle (provided there is no change of days) or with the flight number.
Restrictions
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It will not be possible to make changes related to the booking holder, the vehicle group hired, the rental dates, the number of rental days or the extras contracted. In these cases the booking will need to be cancelled and a new one made.
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Bookings that include a discount cannot be modified. The booking will have to be cancelled, and a new booking will have to be made.
If the customer has made the booking through an intermediary, he/she must contact the intermediary to process any booking cancellations.
Record go will not allow rental agreement extensions.
Exception:
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FlexRent +30 and FlexRent +30Pro rates: extensions are allowed and will respect the prices of the day on which the booking was made, applying the corresponding amount to the new rental dates.
In the event of an accident or breakdown, Record go reserves the right to replace the vehicle, being able to refuse to do so if Record go considers that damages caused to the hire vehicle were a result of a breach or violation of the obligations and terms and conditions established in this rental contract (see part 1. Obligations of the contract holder and authorised drivers regarding the hire car), due to the lessee’s accident rate or any other circumstance that Record go takes into consideration.
If Record go replaces the rented vehicle due to an accident, breakdown or mechanical failure, Record go will assess the situation and determine the most effective solution: the driver may be recommended to drive to the branch to obtain a replacement vehicle or a tow truck may be sent to tow the rented vehicle to the nearest Record go branch.
If it is possible for the contract holder to drive to the branch to pick up the replacement vehicle, he/she must drive the rented vehicle to the branch in the Record go car park with the fuel tank full at the time previously determined by Record Go.
The contract holder is required to be present at the time of replacing the vehicle and must present his/her national identity document, passport, or equivalent document as proof of identity.
If the vehicle presents chargeable damages due to not taking out our Total Comfort Cover or due to the violation of any of the obligations stipulated in point '1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle', the contract holder must accept all of the corresponding charges according to the present terms and conditions in order to receive the replacement vehicle.
Record Go assumes no responsibility for loss of time, economic damages, or any other direct or indirect damages caused by not being able to replace the vehicle.
Not applicable for FlexRent and FlexRent Pro rates.
If the contract holder does not go to one of our offices to carry out the compulsory vehicle inspection after driving 2000 km, Record Go will apply a penalty fee of €2.00/km. Maximum of € 1000.00 per rental.
The customer may go to any of Record go’s offices to perform the Mileage inspection.
Comments
If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.
MILEAGE INSPECTION SCHEDULE
Mallorca office:
Monday to Sunday from 8 a.m. to 6 p.m.
Ibiza office:
Monday to Sunday from 8 a.m. to 6 p.m.
Málaga office:
Monday to Sunday from 8 a.m. to 6 p.m.
Alicante office:
Monday to Sunday from 8 a.m. to 6 p.m.
Barcelona Sants office
Monday to Sunday from 8 a.m. to 6 p.m.
Barcelona office:
Monday to Sunday from 8 a.m. to 6 p.m.
Sevilla office:
Monday to Sunday from 8 a.m. to 6 p.m.
Valencia office:
Monday to Sunday from 8 a.m. to 6 p.m.
Madrid Atocha office
Monday to Sunday from 8 a.m. to 6 p.m.
Madrid office:
Monday to Sunday from 8 a.m. to 6 p.m.
Menorca office:
Monday to Sunday from 8 a.m. to 6 p.m.
Bilbao office:
Monday to Sunday from 8 a.m. to 6 p.m.
The contract holder is required to present their driving licence and national identity document, passport, or equivalent document as proof of identity at the time of carrying out the inspection. In addition, the contract holder must present the rental agreement and the 'Annexe of damage information and verification'.
If the vehicle presents chargeable damages due to not taking out our Total Comfort Cover or due to the violation of any of the obligations stipulated in point '1. Obligations of the contract holder and authorised drivers in relation to the rented vehicle', the contract holder must accept all of the corresponding charges according to the present terms and conditions in order to receive the replacement vehicle.
Record Go assumes no responsibility for loss of time, economic damages, or any other direct or indirect damages caused by not being able to replace the vehicle.
If the customer has made the booking directly through Record go, Record go allows you to cancel the booking and receive a complete refund of the amount paid up to 48 hours before the start of the rental period. After this 48-hour period, the booking amount will not be refunded in the event of cancellation. Likewise, if the client makes a booking less than 48 hours in advance of pick-up, the amount of the booking will not be refunded in the event of cancellation.
If the customer has made the booking through an intermediary, he/she must contact the intermediary to process any modifications.
If the customer does not appear at the desk on the date and at the time selected when making the booking, Record Go will not refund the amount of the booking.
The customer has a grace period of 24 hours to get to the rental office after the pickup time indicated in the booking, after which time, the booking will be cancelled and considered as a 'no show'. This condition is always subject to vehicle availability.
Customers who have booked directly with Record Go will have 24 hours to arrive at the rental office after the pickup time indicated on the booking, otherwise, the booking will be voided and considered as a "no-show". This condition is always subject to vehicle availability.
Customers who have booked through an intermediary will have 6 business hours to arrive at the rental branch after the pickup time indicated on the booking, otherwise, the booking will be voided and considered as a "no-show". This condition is always subject to vehicle availability.
Should the vehicle pick-up be late due to a flight delay, if the customer expects to be more than an hour late, they should notify Record go of the delay by sending an email to reservas@recordrentacar.com or by calling (+34) 936 192 468 and giving their flight number. Should the person who made the booking fail to inform Record go of their flight delay, Record go cannot guarantee that the vehicle will be available for pick-up.
Should the vehicle pick-up be late due to a flight or train delay, if the customer expects to be more than an hour late, they should notify Record go of the delay by sending an email to reservas@recordrentacar.com or by calling (+34) 936 192 468 and giving their flight or train number. Should the person who made the booking fail to inform Record go of their flight or train delay, Record go cannot guarantee that the vehicle will be available for pick-up.
The initial landing time of the flight cannot be later than the booking pick-up time.
Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight or train was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).
Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).
If the customer arrives at the counter outside of office opening hours, Record go will apply a fee for picking up outside of office hours (40 €).
The person who made the booking has a margin of 40 minutes to show up at the office after their flight has landed.
In the event of an early vehicle return, Record Go will not charge the contract holder any penalty fees. In addition, the contract holder will not be reimbursed for any days on which the extras have not been used.
Rates with limited mileage: In the event of the rental vehicle being returned early, the customer will only be able to travel the distance corresponding to the rental days enjoyed.
For FlexRent +30 and FlexRent +30Pro rates, the minimum advance booking is 48 hours.
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Welcome to the Record go Club
Contact
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Information and Bookings
From UK 0870 735 0372
Spain +34 936 192 468