• The rental invoice will be made in the name of the rental agreement holder and, once the contract has been issued, it will not be possible to modify it. To request an invoice in the name of a company, the client must communicate this fact before entering into the rental agreement.

• To inspect the vehicle before leaving the parking space and to inform Record Go of any discrepancies in relation to the vehicle’s condition described in the section of the contract "Annexe of damage information and verification".  A discrepancy in the list of accessories present in the vehicle and damages that are not indicated or indicated incorrectly in the previously signed rental agreement.

• To sign the ‘Pickup’ section of the "Annexe of damage information and verification" of the agreement as proof of acceptance of the condition of the vehicle at the time of pickup.  Signing the rental agreement implies the customer's acceptance of the list of accessories present in the vehicle and of the description of the damages included in the section of the contract "Annexe of damage information and verification".  Any damage that is not indicated in the contract will be considered to be new damage and will be attributable to the contract holder. In the event of breakage, loss or misplacement of the additional accessory or equipment marked as present in the vehicle, the contract holder will be liable for the replacement cost.

• Where appropriate, to be responsible for the assembly of child car seats or any other extras that require assembly. Under no circumstance will Record Go assume any responsibility for the assembly of accessories in the rented vehicle. 

• If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.

To use the vehicle in compliance with the following terms and conditions of use:

• To notify Record go in the event of any technical failure in the rented vehicle: fluid levels (oil, water), tyre pressure, etc.

• In the event of an accident, breakdown or engine failure, regardless of the coverage taken out, to follow the procedure established by Record go: 

• Not to repair the vehicle without the prior consent of Record go.

• Not to request a breakdown service without the prior consent of Record go.

• Not to acknowledge or pre-judge responsibility for the incident.

• Not to abandon the rented vehicle without the necessary means to protect it

• To notify Record go within a maximum of 24 hours of any damage (with or without a third party) caused to the rented vehicle.
  Record go will assess the situation and determine the most effective solution: the driver will be recommended to drive to the airport to pick up a replacement vehicle, the vehicle will be repaired at the location of the incident, or, if it cannot be repaired, a tow truck will be sent to tow the rented vehicle back to the nearest Record go office and a replacement vehicle will be given to the contract holder.

• In addition, only in the event of an accident, the driver must fill in the accident report, submit it to the Record go office upon returning the rented vehicle and send a copy of the report to the e-mail address asistencias@recordrentacar.com. The accident report must indicate the circumstances, place, date and time of the incident, as well as possible witnesses and the full contact details of any involved third parties.

If the duly completed accident report is not handed in, or in the event of negligence by the client, Record go reserves the right not to deliver a replacement vehicle. 

In addition, the cover might become invalid. 

Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF). 
If the contract holder has taken out Total Comfort Cover, Record go will not charge any fee for this service.

• In the event of theft or robbery of the rented vehicle, regardless of the coverage taken out, to follow the procedure established by Record go:

• To immediately notify the relevant authorities and to file a police report and obtain the corresponding signed police report. If this document is not submitted to Record go, the coverage may be rendered void.

• To notify Record go of the theft or robbery of the rented vehicle within a maximum of 24 hours.

• To deliver the keys of the rented vehicle to Record go within a maximum of 24 hours. If the contract holder does not deliver the keys, he/she will be responsible for paying Record go the total excess amount of the vehicle. This clause shall only cease to apply if the police report indicates that the keys of the vehicle have been stolen.

• Respect the road traffic regulations. Road traffic violations constitute an offence, and the driver may incur fines and penalties as provided for in applicable laws. Also, if the driver incurs a road traffic fine during the rental period, Record go will charge the contract holder for the fine management and administration service for each offence/fine received (See more information in section 4.4).

The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.

• Have sufficient knowledge to properly drive the rented vehicle

The client is responsible for the proper knowledge and driving of the rented vehicle, especially with regard to the functioning of the gear changes. Any damage to the vehicle as a result of an error in changing gears will be considered as negligence. The contracted coverage will become invalid and the contract holder will be responsible for the costs generated.

• To return the rented vehicle with its corresponding keys in the same working order and condition as at the time of pickup. If the contract holder returns the rented vehicle in a condition different to that specified by Record Go at the time of pickup in the section of the contract “Annexe of damage information and verification”, the contract holder will be responsible for any alterations produced and for any missing documentation or accessories, and, depending on the type of coverage taken out (consult the types of coverage offered by Record Go in section ‘4. Extras, accessories, charges and coverages’), may incur additional costs due to a violation of the contractual terms and conditions.

• If the contract holder has taken out coverage with the provider of their bank account or with a third party, Record Go will charge the corresponding amount up to the excess limit of the contract holder's bank card provided at the time of payment for the rental, and the contract holder will be responsible for claiming this amount from the provider of their bank card or from third parties. 

• To ask Record Go staff to inspect the state of the rented vehicle and to sign the "Return" section of the "Annexe of damage information and verification" of the contract as proof of acceptance of the vehicle's condition upon return.  

• To return the rented vehicle within office hours.

If the contract holder returns the vehicle outside of office hours, he/she must comply with the instructions of Record Go for returning vehicles outside of office hours. 

Record go does not offer a drop-off service outside of office opening hours at this branch.

Returns outside of office hours constitute between 11 p.m. and 7 a.m. In this case, it is not necessary for the contract holder to carry out any paperwork or actions with Record Go staff. The vehicle keys must be deposited in the key return box located in our offices in the car park.

The contract holder will continue to be responsible for the rented vehicle until the rental office opens again. If the contract holder fails to comply with the instructions for returning the vehicle outside of office hours, he/she will continue to be responsible for the rented vehicle until Record Go has access to the vehicle.

• To return the vehicle to the agreed place, date and time. Record Go offers a 60-minute grace period for returning the rented vehicle in relation to its pickup time. However, this grace period must be determined and applied at the moment of finalising the rental contract and selecting the vehicle return time.
   

• If the rented vehicle is returned late, the coverage taken out will be rendered void and Record Go will apply a penalty fee for each day of delay in returning the vehicle. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4. Extras, accessories, charges and coverages’). 

• Record go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup.  If the contract holder returns the rented vehicle to an office other than where the vehicle was picked up, Record Go will apply the corresponding penalty fee.

• To inspect the vehicle before returning the keys and to make sure that no personal belongings have been left inside. Record Go is not responsible for the loss of or damage to any personal belongings left inside the vehicle during or after the rental period. The contract holder is solely responsible for this property. 

• If you have purchased the Meet & Greet Off-Airport extra, you must bear in mind the provisions indicated in point 4.2.3. with regard to this extra.

Failure to comply with any of the obligations described below will invalidate the contractual coverage, so that the contract holder will be liable to pay for the damage caused to the rented vehicle and all the expenses incurred, up to the total excess amount.

The following cases of loss of cover and rights are expressly detailed and communicated to the customer during the booking process, highlighting the key information, so that the information can be selected for acceptance.       

• Not to drive the vehicle while under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. Record Go accepts no responsibility for any accidents or damages to property caused by the rented vehicle if, at the time, the driver was driving under the influence of alcohol, drugs, or any other substance that could affect the ability to drive. The simple fact of driving under the influence of any of the aforementioned substances will be sufficient cause for the contract holder to be held responsible for the damages causes regardless of whether the influence of the aforementioned circumstances has been demonstrated in the damage charges.

• For the rented vehicle to be driven exclusively by drivers expressly authorised by Record go in the rental agreement. 

• Not to drive the vehicle outside of Spanish national borders (except for France, Portugal, Gibraltar and Andorra, subject to prior contracting and authorisation of Record go), or between different islands, or between islands and the peninsula. In this respect, is not allowed to transport the rented vehicle on a ferry or any other type of maritime transport. If this obligation is breached, Record Go will apply the corresponding penalty fee, the contracted coverage will be rendered void, and the contract holder will be responsible for all of the expenses generated, including the vehicle repatriation cost.

• To fill the rented vehicle with the correct type of fuel, which is indicated in the "Vehicle information" section of the contract and also next to the fuel cap cover of the rented vehicle. Using the wrong fuel by mistake will constitute new damage and will be attributable to the contract holder.

• Do not put water or red diesel into the fuel tank. The presence of water or red diesel in the tank shall be considered as negligence and the contract holder will be held responsible for it.

• Not to drive on unpaved, unauthorised or restricted roads. 

• Not to drive with over the legal number of people for the type of rented vehicle. 

• Not to use the vehicle as a form of public transport for people. 

• Not to use the rented vehicle for illegal activities.

• Not to use the rented vehicle to participate in races, competitions, or reliability or speed tests.

• Not to use the vehicle for commercial purposes, as a courier service, or for the transportation of goods or people.

• Not to sublease the vehicle.

• Not to use the vehicle to tow other vehicles.

• Not to use the vehicle for the transportation of animals.

• Not to use the vehicle for the transportation of explosives.

• Not to use the vehicle for the transportation of corrosive substances.

• Not to smoke inside the rented vehicle. If the vehicle smells of tobacco smoke, Record Go will apply a penalty fee to cover the costs of processing, special cleaning, and vehicle suspension (See point 4.4 - penalties) . 

• Not to park the rented vehicle in Record go parking spaces during the rental period. 

• It is not permitted to disassemble or remove the seats in the hired vehicle.

• (Electric vehicles) Not to run out of charge

• Provide an accident report in case of damage and hand it in at the Record go office when returning the rented vehicle and send a copy of the accident report to the e-mail address asistencias@recordrentacar.com. The accident report should state the circumstances, location, date and time of the incident, possible witnesses and full contact details of any third parties involved. 

• If the vehicle is stolen, immediately inform the relevant authorities and file a police report, get the corresponding signed police report and return the vehicle keys or indicate in the report that the keys have been stolen.

• The customer is responsible for knowledge of the rented vehicle and its proper handling, especially with regard to the operation of the gearbox, clutch, engine and bumps on the underbody. Any damage that may be caused to the vehicle as a result of an error in changing gears, with the clutch, engine or a bump on the underbody shall be considered as negligence, the contracted cover will be invalidated, and the contract holder will be responsible for all expenses incurred.

• Minimum age 19 years old

The minimum age for hiring a vehicle with Record go is 19 years.

In the event that one of the authorised drivers on the rental contract is 19 or 20 years of age, they will only be able to rent from the MBMR, EDMR, CDMR and CGAR groups and a junior driver supplement will be added to the rental price for each driver in this age group.

• Drivers between 21 and 24 years old

In the event that one of the authorised drivers on the rental contract is between 21 and 24 years of age (inclusive), they will be able to rent from all the groups except the DSMR, XFAR, PFAH, PDAH, JVAR and XFAH groups and a young driver supplement will be added to the rental price for each driver in this age group.

• drivers of 70 years and older

In the event that one of the authorised drivers on the rental contract is 70 years of age or more, a senior driver supplement will be added to the rental price for each driver in this age group.

Record go does not assume any responsibility for accidents or damages to property caused by the rented vehicle if the contract holder has deliberately provided Record Go with incorrect information regarding their identity, home address, or validity of their driving licence.

Driving licences sent by fax or photocopies will not be accepted.

If the contract holder does not provide the documentation and information described below, Record Go reserves the right to refuse vehicle rental:

 *Pick-up outside of office hours: from 5pm to 6pm.

*Pickup outside of office hours (from 9 p.m. to 10 p.m.)

*Pickup outside of office hours (from 10 p.m. to 11 p.m.)

*Pickup outside of office hours: from 11 p.m. to 0 a.m.

• Mileage:

• Just Go, Go Easy and Go Plus rates: Unlimited mileage with free, mandatory inspection at 2000 km.

• Just Go, Go Easy and Go Plus rates: Unlimited mileage with free, mandatory inspection at 3000 km.

• FlexRent +30 and FlexRent +30Pro rates: Limited mileage without inspection

Vehicle inspection

The contract holder must return to the office where the rental was carried out before reaching 3000 km, for a free obligatory inspection of the hire vehicle.

The contract holder must return to the office where the rental was carried out before reaching 2000 km, for a free obligatory inspection of the hire vehicle.

This compulsory service is carried out to guarantee the driver’s safety. If the contract holder does not appear for the service before reaching 2,000 km, Record go will apply the corresponding penalty. (Check the mileage service schedule in section '7.1.2.3. Mileage Services').

• Taxes and rates

VAT and airport taxes are included in our prices.

• Basic coverage with excess - Go Easy

The basic coverage includes:

• Coverage of collision damage and theft WITH excess (CDW and TP)

• Full coverage without excess - Just Go and FlexRent

The Total coverage includes:

• Coverage of collision damage and theft WITHOUT excess (CDW and TP)

• The full booking amount is now refundable if you cancel with at least 24 hours notice.

If you have made the reservation through a third party, consult the third party's cancellation policy.

• Returns outside of office hours.

• Excess - amount liable for damage and other expenses with the Go Easy rate

• Fuel

• Additional extras

• GoPad (7’’ Tablet + WiFi + GPS + Experiences)

Child car seats:

• Baby seats (0-9 kg)

• Child seats (9-18 kg)

• Child booster seats (18-36 kg)

• Young driver supplement (from 21 to 24 years of age, inclusive)

• Additional driver supplement

• Diesel vehicle supplement

• Cross-border

• Pickup outside of office hours (from 11 p.m. to 3 a.m.)*

• *Pickup outside of office hours (from 11 p.m. to 3 a.m.)

• Potential charges after returning the vehicle

• Charge for new damages (external and internal) to the vehicle

• Charge for the loss or misplacement of accessories or damage to accessories

• Charge for the loss or misplacement of documentation

• Charge for breakage, loss violent or non-violent theft of keys

• Charge for use of the wrong fuel

• Charge for special cleaning

• Charge for smoking inside the vehicle

• Charge for driving outside of the territory authorised by Record go

• Charge for excess mileage

• Charge for one-way rentals

• Charge for returning the vehicle late

• Charge for abandoning the rented vehicle

• Charge for returning the rented vehicle to a public car park

• Charge for parking the rented vehicle in Record Go parking spaces during the rental period. 

• Fine management and administration fee (this does not include the amount of the fine)

• Administration fee for the accident management, damage management and advice service (DAF).

• Child car seats:

• The Spanish legislation in force states that all children equal to or less than 135cm must wear a restraint device in the vehicle adapted to their height and weight.

• The contract holder is solely responsible for installing the child car seat. Under no circumstances does Record Go assume any responsibility for the assembly of child car seats in the rented vehicle.

•  In the event of breakage, loss or misplacement, violent or non-violent theft of the child seat, the contract holder will be responsible for the additional payment of €200.00, as the replacement cost.

•  In the event of breakage, loss or misplacement, violent or non-violent theft of the child seat, the contract holder will be responsible for the additional payment of €75,00, as the replacement cost.

• Types of child car seats offered by Record Go:

• Baby seats (0-9 kg)

• Child seats (9-18 kg)

• Child booster seats (18-36 kg)

PER DAY	MAXIMUM PER RENTAL
8,95 €	107,40 €

• Infant car seat (0-13 kg) (0-1 years)

• 360° rotating seat (0-18 kg) (0-4 years)

• Forward Facing Child Seat (9-18 kg ) (1-4 years)

• High back booster seat (15-36 kg) (4-12 years)

• Travel Cot (0-3 anys)

• Baby buggy (0-15 kg)

• Price of the ‘ Child car seats ' extra:

	PER DAY	MINIMUM PER RENTAL	MAXIMUM PER RENTAL
High back booster seat	10,95 €	21,90 €	131,40 €
Forward Facing Child Seat	10,95 €	21,90 €	131,40 €
360° rotating seat	12,95 €	25,90 €	155,40 €
Infant car seat	12,95 €	25,90 €	155,40 €
Travel Cot	12,95 €	25,90 €	155,40 €
Baby buggy	12,95 €	25,90 €	155,40 €

• Child car seat installation service (only available within office opening hours)

PER RENTAL
10,00 €

• GoPad (7’’ Samsung Tablet + WiFi + GPS + Experiences)

• Features: 

• Functions: GPS, map (even without connection), MiFi function (wireless router to give internet access to devices connected to its network), browser with unlimited data, tourist and business guide, and trip recommendations.

• Compatibility: compatible with any device with WiFi.

• Browsing speed: 4G 

• Games

• If the GoPad or any of its accessories are broken, lost or misplaced during the rental period, the contract holder will be responsible for paying the corresponding replacement fee: Tablet: €220, cover: €15, mount: €15, USB cable: €3, wall charger: €12, car charger: €8, carry case: €4. 

• Price of the GoPad extra:

PER DAY	MAXIMUM PER RENTAL
8,95 €	107,40 €

Non-guaranteed extras, subject to availability

None of the following coverages include theft, loss or damage to the driver’s personal belongings.   

• Charge for breakage, loss violent or non-violent theft of keys

In the event of loss or theft of the keys of the rented vehicle, Record go will apply a penalty charge of at least € 302,50.

• Charge for damage, loss or theft of the charging cable

If the charging cable for electric vehicles gets damaged, lost or stolen, Record go will apply the following penalty according to the specific model:

• Home charging cable (household plug): up to 1.900 €

• Charging station cable: 570 €

• Charge for use of the wrong fuel

In the event that a client fills the rented vehicle with the wrong type of fuel, Record go will apply a penalty charge of at least €250.00.

• Charge for special cleaning

The rental price includes standard cleaning of the rented vehicle. However, if the rented vehicle requires special cleaning, Record go will charge the contract holder €95 or €200 to cover the costs of processing, special cleaning, and suspension of the vehicle.

Special cleaning constitutes any cleaning that requires more exhaustive action and involves taking the vehicle out of its standard cleaning routine. 

The following table provides some examples of how the special cleaning charges are applied:

Charge for special cleaning

An employee will check the vehicle with the lessee upon return and their claims will be taken into account. They will be sent a report and details of the costs as well as photos and evidence of the vehicle’s uncleanliness. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

• Charge for smoking inside the vehicle

Record Go does not permit smoking inside their vehicles. If the vehicle smells of tobacco smoke, Record Go will apply a penalty fee of €50 to cover the costs of processing, special cleaning, and suspension of the vehicle.

An employee will check the vehicle with the lessee upon return and their claims will be taken into account.. In case of disagreement with the assessment carried out, the lessee may submit their claims to the customer service e-mail address within 14 days and, in case of disagreement with the resolution, go to consumer arbitration, whose decision the parties submit to for the resolution of such conflicts. 

• Charge for driving outside of the territory authorised by Record go

If the "Cross-border" extra is not purchased and the vehicle is driven outside of the territory authorised by Record Go, Record Go will apply a penalty fee of €200 in addition to the corresponding coverage cancellation and consequences stipulated in point 1.4 "Obligations of the contract holder in relation to the vehicle".

• Charge for one-way rentals

Record go does not offer one-way rentals. The contract holder must return the rented vehicle to the same office as the pickup.  If the contract holder returns the rented vehicle to a office that is different to the pickup, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.

• Charge for excess mileage

If the contract holder does not go to one of our offices to carry out the compulsory vehicle inspection after driving 2000 km, Record Go will apply a penalty fee of €2.00/km. Maximum of € 1000.00 per rental.

(Consult the mileage inspection schedule in section '7.1.2.3 Mileage inspections’).

Comments

If the client has contracted the Total Comfort Cover or the Fast Cover, the mileage limit before returning to our branches for the vehicle to be inspected is extended from 2,000 to 3,000 km.  

Restrictions

Rates with limited mileage

Maximum daily mileage: 160 km

Penalty for excess mileage: 0.45 € per extra km.

• Charge for returning the vehicle late

Record go offers a 60 -minute grace period for returning the rented vehicle in relation to its pickup time.

However, for it to be applicable, this grace period should be determined and applied at the time the contract is signed, when the return time is chosen, otherwise it cannot be applied.

Record Go's rental fees are calculated based on 24-hour periods from the start of the rental period. 

In the event that the contract holder does not return the rented vehicle to the agreed drop-off point at the time specified in the rental contract, the contractual coverage will be invalidated and the contract holder will be liable to pay for the damage caused to the rented vehicle and for all expenses incurred, up to the amount of the total excess and Record go will apply a penalty of €40 plus expenses incurred in recovering the vehicle, which will be a minimum of €300 in the event that it has been reported after 24 hours have passed.

In addition to the above, the contract holder will also be responsible for paying the current daily rental rate (1) at that time, including charges for the options contracted for every day of delay in the vehicle return.

In the same way, if Record go takes more than 60 minutes from signing the rental agreement to delivering the vehicle, the client will be compensated the same quantity of 40 €.

This penalty will be applied to the Meet&Greet extra under the terms indicated in 4.2.3. 

 (1) Current daily rental fee:

(2) Peak season constitutes:
- From one week before Maundy Thursday each year until Easter Sunday (both included)
- July and August
- Christmas (from 18 December to 3 January)
(3) Low season constitutes any dates other than the aforementioned

• Charge for abandoning the rented vehicle

If the vehicle is abandoned, Record go will apply a penalty fee of 200 €. In addition to this fee, the contract holder will also be responsible for paying the daily rental fee (consult the table of fees in section '4) Extras, accessories, charges and coverages’) and the vehicle recovery cost.

This penalty will be applied to the Meet&Greet extra under the terms indicated in 4.2.3. 

• Charge for returning the rented vehicle to a public car park

If the contract holder returns the rented vehicle to a public car park, if the vehicle is recovered on the same day as the return date established in the rental agreement, Record go will apply a penalty fee of €30. If the rented vehicle is not recovered on the same day as the return date established in the rental agreement, Record go will apply the corresponding penalty fee for the late return of the vehicle, and the customer will be responsible for paying the vehicle recovery cost.

• Charge for parking the rented vehicle in Record Go parking spaces during the rental period

If the driver parks in Record Go parking spaces during the rental period, Record Go will apply a penalty fee of €25/day.

• Fine management and administration fee (this does not include the amount of the fine)

If the driver incurs a road traffic fine during the rental period, Record go is required by law to identify the driver and provide the authorities with his/her personal information in order to send the fine to the home address of the contract holder for its subsequent payment. For this management and administration service, for each offence/fine received, Record go will charge an amount of 40,00 € to the contract holder.

This charge does not include payment of the road traffic fine. The contract holder will be solely responsible for paying the fine directly to the authorities.

• Administration fee for the accident management, damage management and advice service (DAF).

In the event of an accident, the driver must fill in the accident report, submit it to the Record go office upon returning the rented vehicle and send a copy of the report to the e-mail address asistencias@recordrentacar.com.

Record go will process the accident reports, notify the driver of the appropriate action to take, and offer advice if they suffer any injuries and/or receive a court summons. Record go will charge the contract holder €50 for this accident management, damage control, and advice service (DAF). 

If the contract holder has taken out Total Comfort Cover, Record Go will not charge any fee for this service.

The above penalties are detailed and communicated to the customer during the booking process, highlighting the key information, so that the information can be selected for acceptance.  

Upon return of the vehicle, an employee will check the vehicle with the lessee and their claims will be taken into account. The customer will be informed of any penalties applicable as indicated above.  They will be sent a report and details of the costs, photos and the necessary supporting documentation. In case of dispute, the lessee may submit their arguments by email to the customer service and claims department within 14 days. If it is not possible to reach an agreement over the resolution, the lessee may present their claim to the relevant court or consumer authority.

The 'fuel tank' and the 'service and refuelling charge' prices are calculated based on the official fuel prices at the time of picking up the rented vehicle. These prices must be consulted regularly, as they are subject to change according to the fluctuation of official prices.

Terms and conditions of the full-full fuel return policy:

• At the time of picking up the vehicle, Record go will hand over the vehicle with a full fuel tank and will charge the contract holder for the amount of the fuel in the tank.

  The amount charged depends on the model/make of the vehicle received and on the fuel market price on the date of pickup. (Consult table) We add a pop up link about fuel. The contract holder will pay the price of the fuel used.

• At the time of returning the vehicle, Record go checks the level of fuel in the tank and refunds the amount corresponding to the amount of fuel in the tank. 

  La unidad de medida del tanque de combustible será por cada 1/8 de depósito completo del vehículo.

Conditions of the full-full charge policy:

• At the time of picking up the vehicle, Record go will deliver the vehicle to you fully charged and take a €1 ‘Electric Deposit’ from the customer’s credit card – which will be refunded when the vehicle is returned.

• At the time of returning the vehicle, Record go will check the battery level.

 For the vehicle to be considered to have been returned fully charged, the vehicle must have a minimum of 20 kilometres of autonomy.

In the event of returning the vehicle with less autonomy than that indicated, there may be additional charges for breakdown and recovery services as there is the possibility that the electric charge may become fully depleted before the car arrives at our recharging area.

At the time of picking up the vehicle and paying for the rental, Record go will charge the contract holder's bank card the rental price to be paid at the desk and will block the pre-authorization amount corresponding to the type of rented vehicle.

The pre-authorization amount is the price of the excess that is blocked on the contract holder's bank card when picking up the rental if Total Comfort coverage has not been taken out.

• Table of rental charges:

TABLE OF RENTAL CHARGES
TOTAL COMFORT PURCHASED   (no damage risk)	Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover the logistics and supply costs (only full-empty fees) Rental charges to be paid at the desk* (including optional services) + fuel tank
TOTAL COMFORT NOT PURCHASED (damage risk)	Rental charges to be paid at the desk* (including optional services) + fuel tank + non-refundable service and refuelling charge to cover logistics and supply costs (only full-empty fees) + blocking of pre-authorization amount* (consult tables) Rental charges to be paid at the desk* (including optional services) + fuel tank  + blocking of the pré-autorisation* (consult tables)

	Preautorización con Cobertura Easy	Preautorización sin Cobertura Total Confort
MBMR, MTMR, EDMR MBMR, EDMR	400 €	1.100 €
CDMR, CGAR, CWMR, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, CDAH, IGMR CDMR, CGAR, CDAH MDAE, MBAE, CDMR, CGAR, CWMR, IGMR, IGAR MDAE, MBAE, CDMR, CGAR, CWMR, IGMR, IGAR MDAE, MBAE, CDMR, CWMR, CDAH MBAE, CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CGAR, CWMR, CDAH, IVMR, IGMR, IGAR, CVMR CDMR, CWMR, IGMR CDMR, IVMR, IGMR CDMR, CDAH CDMR, CDAH, IVMR CDMR, CWMR MDAE, MBAE, CDMR, CGMR	400 €	1.400 €
FVMR, SVMR SVMR FVAR	400 €	2.000 €
PVAR, FDAH, JGAH PJAR FDAH, JGAH XGAR PVAR, PFAR, PJAR	400 €	2.000 €
PDAH, PFAH, XFAH, XFAR, DSMR, JVAR DSMR PFAH	400 €	4.000 €

*If the contract holder has chosen prepayment as the payment method, the prepaid amount is not included in the rental charges to be paid at the desk. If the contract holder has selected a non-prepaid fee (pay at pickup), Record Go charges the rental fee when the vehicle is picked up.

Using DCC, we give you the option of making payments in any currency through an automatic currency exchange. This service is available both on our website (www.recordrentacar.com) and in our branches. 

DCC is a financial service offered by our banking entity (Banco Sabadell and Caixabank) that immediately notifies you of the amount in the corresponding currency, applying the current exchange rate plus a very competitive conversion fee, and substitutes the currency conversion usually carried out by the company that manages your credit card.

If a client requests the foreign currency payment service (DCC), the rental charges will be displayed in euros in the "Payment" section of the rental agreement, together with exchange rate information for the selected currency and the conversion fee.

Only exceptionally will cash payments be accepted, and at the time of collecting the vehicle it will be necessary to:

• Leave a cash deposit, which will be reimbursed upon the vehicle’s return, unless there is a breach of contract or additional obligations are created according to the general terms and conditions of the contract. The amount of the deposit will be that which is specified below according to the type of vehicle.

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
MINI	MTMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
INTERMEDIATE	ISAR	2.300 €
COMPACT	CWMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
INTERMEDIATE	IGAR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €
PREMIUM	PJAR	2.500 €
PREMIUM	PVAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
MINI	MTMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
COMPACT	CGAR	2.300 €
COMPACT	CWMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
INTERMEDIATE	IGAR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €
PREMIUM	PVAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
MINI	MTMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
COMPACT	CGAR	2.300 €
INTERMEDIATE	ISAR	2.300 €
COMPACT	CWMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
INTERMEDIATE	IGAR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €
PREMIUM	XGAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
INTERMEDIATE	ISAR	2.300 €
5 + 2	IVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
INTERMEDIATE	ISAR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
COMPACT	CVMR	2.300 €
7 SEATER	FVMR	2.500 €
9 SEATER	SVMR	2.500 €
PREMIUM	PFAR	2.500 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €
INTERMEDIATE	IGMR	2.300 €
COMPACT	CVMR	2.300 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €

CAR CLASS	ACRISS	DEPOSIT
MINI	MBMR	2.000 €
ECONOMY	EDMR	2.000 €
COMPACT	CDMR	2.300 €
5 + 2	IVMR	2.300 €

• Make a photocopy of the lessee’s ID card, passport, driving licence and a Gold credit card (visa or Mastercard), who authorises the company to keep this documentation for the purposes of complying with the obligations arising from the contract and to put on such card any charges resulting from the fulfilment or breach of contractual obligations.

Cash payments are not available for group DSMR, XFAR, PFAH, FDAH, PDAH, JGAH, JVAR and XFAH bookings

If the customer has made the booking with Record go directly, they can cancel it without charge and receive a full refund up to 24 hours before the start of the rental. If their booking is cancelled with less than 24 hours’ notice a €20 charge will be applied. 

If the customer has booked through an intermediary, they must connect the intermediary to arrange the cancellation. 

If the customer does not appear at the desk on the date and at the time selected when making the booking, Record Go will not refund the amount of the booking.

Customers who have booked directly with Record Go will have 24 hours to arrive at the rental office after the pickup time indicated on the booking, otherwise, the booking will be voided and considered as a "no-show". This condition is always subject to vehicle availability.

Customers who have booked through an intermediary will have 6 business hours to arrive at the rental branch after the pickup time indicated on the booking, otherwise, the booking will be voided and considered as a "no-show". This condition is always subject to vehicle availability.

Should the vehicle pick-up be late due to a flight delay, if the customer expects to be more than an hour late, they should notify Record go of the delay by sending an email to reservas@recordrentacar.com or by calling (+34) 936 192 468 and giving their flight number. Should the person who made the booking fail to inform Record go of their flight delay, Record go cannot guarantee that the vehicle will be available for pick-up.
 

Should the vehicle pick-up be late due to a flight or train delay, if the customer expects to be more than an hour late, they should notify Record go of the delay by sending an email to reservas@recordrentacar.com or by calling (+34) 936 192 468 and giving their flight or train number. Should the person who made the booking fail to inform Record go of their flight or train delay, Record go cannot guarantee that the vehicle will be available for pick-up.
 

The initial landing time of the flight cannot be later than the booking pick-up time.

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight or train was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).

Record go does not offer a pick-up service outside of office opening hours at this branch. However, if the customer’s flight was due to arrive within office hours but, due to a delay, ended up arriving outside of said opening hours, we will wait for them. In this case, Record go will apply a fee for picking up outside of office opening hours (40 €).
 

If the customer arrives at the counter outside of office opening hours, Record go will apply a fee for picking up outside of office hours (40 €).

The person who made the booking has a margin of 40 minutes to show up at the office after their flight has landed.

The booking holder will have a margin of 40 minutes to arrive at the office after their flight’s landing, as long as the flight has not been delayed by over 60 minutes after the office’s closing time.

If you have purchased the Meet&Greet extra, check the specific conditions provided in 4.2.3. 

In the event of an early vehicle return, Record Go will not charge the contract holder any penalty fees. In addition, the contract holder will not be reimbursed for any days on which the extras have not been used.

Rates with limited mileage: In the event of the rental vehicle being returned early, the customer will only be able to travel the distance corresponding to the rental days enjoyed.

For FlexRent +30 and FlexRent +30Pro rates, the minimum advance booking is 48 hours.