Basic coverage with excess

Basic coverage with excess is included in the rental price.

The basic coverage with excess includes the following aspects:

• Coverage of collision damage and theft WITH excess (CDW and TP)

Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages, losses, or theft of the rented vehicle.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement, in compliance with the obligations established in the present contract.

• Basic roadside assistance

The basic coverage offers 24-hour roadside assistance. The cost of the tow truck and/or taxi that may be required is not included in this roadside assistance service. However, it does include a replacement vehicle at the nearest Record go office (subject to availability).

Neither the cost of the tow truck and/or taxis that may be required are included in this roadside assistance service.

Total Comfort Cover

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR and PVAR, Total Comfort Cover reduces the excess amount but does not eliminate it. The pre-authorization amount corresponding to the reduced excess is 1.000 €. The pre-authorised amount will be charged and not blocked.

Total Comfort Cover includes the following aspects:

• Coverage of collision damage WITHOUT excess: If the contract holder follows the procedure established by Record Go in the event of an accident, breakdown or mechanical failure, he/she will not be responsible for paying any amount.

• Coverage of damages due to theft WITHOUT excess: If the contract holder follows the procedure established by Record Go in the event of a theft or robbery of the rented vehicle, he/she will not be responsible for paying any amount.

• Damage to tyres (including punctures), rims, mirrors, windscreens, locks and battery.

• Premium roadside assistance 

The premium roadside assistance included in Total Comfort Cover offers 24-hour roadside service that includes, free of charge, the labour cost of any repair work that can be carried out at the location of the breakdown, a replacement vehicle at the nearest Record Go office, subject to availability, the towing service and the rental vehicle for a maximum of 24 hours or a taxi (max. €80) to get to the aforementioned office.

• Coverage of collision damage and theft WITH excess (CDW and TP)

Partial exemption of responsibility for collision damages or theft, reducing the financial responsibility of the contract holder for damages, losses, or theft of the rented vehicle.

If there is damage to the rented vehicle, the contract holder will be responsible for paying the damages generated up to the limit of the excess corresponding to the group of the rented vehicle, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement, in compliance with the obligations established in the present contract.

• Basic roadside assistance

The basic coverage offers 24-hour roadside assistance. The cost of the tow truck and/or taxi that may be required is not included in this roadside assistance service. However, it does include a replacement vehicle at the nearest Record go office (subject to availability).

Neither the cost of the tow truck and/or taxis that may be required are included in this roadside assistance service.

If the contract holder takes out this coverage, the excess applicable to the basic coverage is eliminated. In bookings of vehicles in groups XGAR and PVAR, Total Comfort Cover reduces the excess amount but does not eliminate it.

Cases in which it is compulsory for the contract holder to take out Total Comfort Cover to rent the vehicle:

• Age: drivers of 70 years and older

Payment method: If the contract holder makes the payment with an American Express card

The contract holder is not the main driver 

If you make a reservation with Record go through one of our intermediaries, these intermediaries sometimes offer their own insurance with their own conditions instead of our Total Comfort coverage. If you decide to take out their insurance instead of our coverage, once you arrive at our car rental desk, even though you have taken out insurance with the intermediary, you will have to choose between paying an excess or taking out our Total Comfort Cover.

Also in this case, regardless of the fact that you might have an insurance policy included in your credit card, you will still have to either contract out Total Comfort Cover or pay for an excess fee.

If you have made a booking over 24 hours ago and you haven't received our confirmation e-mail, chances are that our e-mail was blocked by the anti-spam service of your e-mail account. Please, check that the confirmation e-mail is not in the "SPAM" , "Junk Mail" or "Unwanted Mail" file of your e-mail account. If our e-mail is in the SPAM file, make sure to modify your account configuration so that it does not block the e-mails incoming from "recordrentacar.com" and from our email address "reservas@recordrentacar.com". If our e-mail is NOT in the SPAM file, please, send us an email as soon as possible to bookings@recordrentacar.com and we will send you the confirmation.

If you are receiving our monthly newsletter or information e-mails from Record Go is because you activated the acceptance checkbox for commercial communication purposes in one of the three following cases: subscribing our Club Record Go, during the booking process or subscribing our blog.

Just send us an e-mail to marketing@recordrentacar.com or log in the Club Record and unsubscribe from our commercial mailing.

When entering "My Account" section, you will find a space where you will be able to provide us with the e-mail address you originally registered with so that our system can resend you automatically your password.

In order to modify your details, you have to enter "My account" with the access information from your Club Record Go account. Once you are inside, you will find the option "Modify data" in the "Personal information" section.

If you have not made your booking online while being logged in, the booking will not be saved in the Club Record Go; same thing will happen if you book on the phone with our Contact Center.

Please, send us an e-mail to clubrecordgo@recordrentacar.com asking your questions and letting us know your booking/rental agreement number if your query is in relation to the points-discount application.