General terms and conditions
The contractual relationship between the customer and the company Record Go Italia S.r.l. (hereinafter also ‘Record go’), with registered office in Lagundo (BZ), via Josef Weingartner 4 CAP 39022, VAT no. 03191280217, (REA: BZ 239691), in the person of its pro tempore legal representative, is governed by the following documents:
i) The Rental Agreement, containing all the special conditions applicable to the Customer.
ii) The booking confirmation email;
iii) These Rental Terms and Conditions with annexes.
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The minimum age is 19.
The minimum age for renting a vehicle with Record go is 19.
If one of the authorised drivers on the rental agreement is 19 or 20 years old, they may only rent from the MBMR, EDMR, CDMR categories, and the junior driver surcharge will be applied to the rental price for each additional driver in this age group. -
Drivers between 21 and 24 years old.
If one of the authorised drivers on the rental agreement is 21 or 24 years of age, they may rent all categories and the junior driver surcharge will be applied to the rental price for each additional driver in this age group.
Record go accepts no liability for accidents or damage to property caused by the rented vehicle if the customer has deliberately provided Record go with incorrect information regarding their identity, address of residence or validity of their driving license.
Driving licenses sent by fax or photocopies will not be accepted.
Should the customer fail to provide the documentation and information described below, Record go reserves the right to refuse to hire the vehicle:
The contract holder, and all authorised drivers in the contract, must present a valid national identity document (for EU residents only) or a passport or equivalent document as proof of identity (for non-EU residents).
Documents not written in Latin characters must be accompanied by an official, sworn translation.
Faxed or photocopied documents will not be accepted. Only the original physical document will be accepted.
For the rental of three- and four-wheeled vehicles (cars and scooters), all drivers listed in the contract must have a valid EU driving license type B or a driving license of a country party to international conventions, issued at least one year prior.
For the rental of two-wheeled vehicles (motorbikes), all drivers named in the contract must have a valid EU driving license, issued at least three years prior in the case of category B licenses, and at least one year prior in the case of category A1/A licenses.
If a temporary certificate is presented, if it does not indicate when the driving license was issued, the expired license must be presented to validate it, otherwise it will be understood to be less than one year old and the vehicle cannot be handed over.
Driving licenses issued by non-EU countries or a country not party to international conventions (cars only) must be accompanied by the international driving to be able to collect the vehicle. An international driving license will always be required for the rental of motorbikes with a non-EU license.
Driving licenses not written in Latin characters must be accompanied by the international driving license or must be presented together with its sworn translation.
If the driver has been resident in Italy for more than 6 months, they must show a valid Italian driving license, unless they shows a valid driving license from an EU or Schengen country.
Driving licenses sent by fax or photocopies will not be accepted. Only the original, valid physical driving license will be accepted, provided that its authenticity can be verified by our personnel prior to signing the contract.
Record go assumes no liability for any traffic fines issued to the driver due to the lack of the necessary license(s) to drive a vehicle in Italy. The driver is responsible for consulting and understanding the applicable regulations.
The contract holder and all drivers authorized in the contract must provide Record go with their home address and optionally their temporary local address (flat, villa, hotel, etc.)
The addresses provided for the rental, both permanent and temporary residence, if requested by staff, must be proven and in the absence of proof, this could be grounds for refusal to rent or hand over the vehicle.
By signing the rental agreement and collecting the vehicle, the renter undertakes to pay without right of withdrawal.
By signing the rental agreement, the contract holder expressly authorises Record go to use the bank card provided at the time of booking for the following purposes:
- Payment for vehicle rental with all options selected: extras, additional cover and fuel tank (See table)
- To hold the security deposit corresponding to the rented vehicle group. This amount will not be available for use until it is released.
- To hold a deposit in the case of rental of two- and three-wheeled vehicles (motorcycles) and vans.
- To hold the deposit for bookings of special groups and if a debit card is used.
Record go is not liable for any fees charged by the contract holder's bank for the return of the security deposit amount.
- Where applicable, to charge for any expenses arising from changes made to the vehicle during the rental period (damage, documentation, missing accessories, cleanliness) and for the breach of any of the obligations and/or terms and conditions set out in this rental agreement.
- Visa and MasterCard credit and debit cards (except prepaid cards)
- American Express Cards (provided the contract holder has taken out our Total Comfort cover)
Exceptions:
For PFAH, PFAC, LTAR, PDAH, PFAR, XFAR and PQAR reservations, payment must be by credit card only.
- Pre-payment cards and Revolut cards (any kind) are not accepted.
- We do not accept payment by smartphone, smartwatch or any other similar device, virtual cards, nor do we accept payment by cheque or bank transfer.
- The holder of the credit card used for payment of the rental must be the contract holder and must be present when the payment is made.
- Only one bank card may be used per contract and the card must be non-transferable. For special groups (PFAH, PFAC, LTAR, PDAH, PFAR, XFAR and PQAR), two credit cards may be required.
- The payer is required to know the PIN number of their credit card if they pay that has a PIN.
- The payer must ensure that the bank card has sufficient funds at the time of collection of the vehicle to pay for the rental with all selected options and to hold the amount of the security deposit corresponding to the rented vehicle group.
Credit and debit cards without numbers must be in the name of the cardholder and the card numbers and expiry date must be provided when signing the contract.
Upon collection of the vehicle and payment of the rental, Record go will debit the contract holder's credit card with the rental price to be paid at the counter plus any selected extras and hold the amount of the security deposit corresponding to the type of rented vehicle.
The pre-authorisation amount (security deposit) will not be usable until it is released. Record go shall not be liable for any fees charged by the tenant's bank for the reimbursement of the pre-authorisation.
The pre-authorisation amount is the price of the excess that is held on the contract holder's bank card upon collection of the rental if the Total Comfort cover has not been purchased.
Rental Fee Table:
Table of rental charges:
TABLE OF RENTAL CHARGES | |
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TOTAL COMFORT OR TOTAL COMFORT PREMIUM PURCHASED (no damage risk) |
Rental receipts to be paid at the window (including optional services) + fuel obligation €150 + block/pre-authorization receipts (see tables). |
TOTAL COMFORT OR TOTAL COMFORT PREMIUM NOT PURCHASED (damage risk) |
Rental receipt to be paid at the window (including optional agreed services) + fuel obligation €150 + block/pre-authorization charge (see tables). |
Preauthorisation with Easy Cover | Preauthorisation without Total Comfort Cover or Total Comfort Premium | Preautorización con Cobertura Total Confort o Total Confort Premium | |
MBMR, MTMR, EDMR, EDAR
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900 € | 900 € | 0 € |
NBMR, CDMR, CGMR, IGAR CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR
|
1.200 € | 1.200 € | 0 € |
FVMR, SVMR, SVAR, IGAH, JVAR, CKMR, PVAR, PFAR, JGAH, FVAR, IXAH, PDAH, PTAR, MDAE, MTAE
|
1.800 € | 1.800 € | 0 € |
XFAR, PQAR, LTAR
|
4.000 € € | 4.000 € | 1.000 € |
PFAC, PFAH
|
4.000 € € | 4.000 € | 1.000 € |
Using DCC, we give you the option to make payments in any currency through an automatic currency exchange service. This service is available both on our website (www.recordrentacar.com) and at our branches.
DCC is a financial service offered by our bank that notifies you immediately of the amount in the corresponding currency, applying the current exchange rate plus a very competitive conversion fee, and it replaces the currency conversion usually carried out by your credit card company.
If a customer requests the foreign currency payment service (DCC), the rental fees will be displayed in euros in the 'Payment' section of the rental agreement, together with information on the exchange rate of the selected currency and the conversion fee.
Welcome to the Record go Club
Contact
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Information and Bookings
From UK 0870 735 0372
Spain +34 936 192 468