Customer service

Do I have a courtesy period to return the vehicle?

Yes, with Record go you have a courtesy period of 60 minutes to return the vehicle. This means that, if you arrive a little later than planned, you will not be charged an extra penalty within that time.
 

However, if you exceed that courtesy hour, the company could charge you an additional fee for the extra time you use the car, according to their conditions and rates. Therefore, it is important that, if you know you are going to be delayed, you inform Record go to avoid unforeseen charges.

 

All this is explained in more detail in our Terms and Conditions of Use

Did you find this information useful?