General terms and conditions
The contractual relationship between the customer and the company Record Go Italia S.r.l. (hereinafter also ‘Record go’), with registered office in Lagundo (BZ), via Josef Weingartner 4 CAP 39022, VAT no. 03191280217, (REA: BZ 239691), in the person of its pro tempore legal representative, is governed by the following documents:
i) The Rental Agreement, containing all the special conditions applicable to the Customer.
ii) The booking confirmation email;
iii) These Rental Terms and Conditions with annexes.
-
The minimum age is 19.
The minimum age for renting a vehicle with Record go is 19.
If one of the authorised drivers on the rental agreement is 19 or 20 years old, they may only rent from the MBMR, EDMR, CDMR categories, and the junior driver surcharge will be applied to the rental price for each additional driver in this age group. -
Drivers between 21 and 24 years old.
If one of the authorised drivers on the rental agreement is 21 or 24 years of age, they may rent all categories and the junior driver surcharge will be applied to the rental price for each additional driver in this age group.
Record go accepts no liability for accidents or damage to property caused by the rented vehicle if the customer has deliberately provided Record go with incorrect information regarding their identity, address of residence or validity of their driving license.
Driving licenses sent by fax or photocopies will not be accepted.
The customer must be the main focus.
Should the customer fail to provide the documentation and information described below, Record go reserves the right to refuse to hire the vehicle:
The contract holder, and all authorised drivers in the contract, must present a valid national identity document (for EU residents only) or a passport or equivalent document as proof of identity (for non-EU residents).
Documents not written in Latin characters must be accompanied by an official, sworn translation.
Faxed or photocopied documents will not be accepted. Only the original physical document will be accepted.
For the rental of three- and four-wheeled vehicles (cars and scooters), all drivers listed in the contract must have a valid EU driving license type B or a driving license of a country party to international conventions, issued at least one year prior.
For the rental of two-wheeled vehicles (motorbikes), all drivers named in the contract must have a valid EU driving license, issued at least three years prior in the case of category B licenses, and at least one year prior in the case of category A1/A licenses.
If a temporary certificate is presented, if it does not indicate when the driving license was issued, the expired license must be presented to validate it, otherwise it will be understood to be less than one year old and the vehicle cannot be handed over.
Driving licenses issued by non-EU countries or a country not party to international conventions (cars only) must be accompanied by the international driving to be able to collect the vehicle. An international driving license will always be required for the rental of motorbikes with a non-EU license.
Driving licenses not written in Latin characters must be accompanied by the international driving license or must be presented together with its sworn translation.
If the driver has been resident in Italy for more than 6 months, they must show a valid Italian driving license, unless they shows a valid driving license from an EU or Schengen country.
Driving licenses sent by fax or photocopies will not be accepted. Only the original, valid physical driving license will be accepted, provided that its authenticity can be verified by our personnel prior to signing the contract.
Record go assumes no liability for any traffic fines issued to the driver due to the lack of the necessary license(s) to drive a vehicle in Italy. The driver is responsible for consulting and understanding the applicable regulations.
The contract holder and driver must provide Record go with their home address and optionally their temporary local address (flat, villa, hotel, etc.)
The addresses provided for the rental, both permanent and temporary residence, if requested by staff, must be proven and in the absence of proof, this could be grounds for refusal to rent or hand over the vehicle.
- Car seats and baby equipment.
- Current Italian legislation stipulates that all children up to 150 cm tall must wear a safety device in the vehicle, suitable for their weight, and of a type approved in accordance with the regulations laid down by the Ministry of Infrastructure and Transport.
- The contract holder and customer is solely responsible for installing the car seat. Under no circumstances does Record go accept any liability for the installation of a child seats in the rented vehicle.
- In the event of breakage, loss or violent or non-violent theft of the seat, the contract holder shall pay an additional €200 as replacement cost.
- Equipment subject to availability. If not booked in advance, these may not be available when collecting the vehicle.
- Not available for two- and three-wheeled vehicles (scooters) or vans.
- Types of car seats offered by Record go:
- Infant car seat (0-13 kg) (0-1 years)
- 360° swivel seat (0-18 kg) (0-4 years)
- Forward facing infant car seat (9-18 kg) (1-4 years)
- High back seat (15-36 kg) (4-12 years)
- Travel cot (0-3 years)
- Pram (0-15 kg)
- Price of the ‘Child car seats ' extra:
PER DAY | MINIMUM PER RENTAL | MAXIMUM PER RENTAL | |
---|---|---|---|
High back booster seat | 10,95 € | 21,90 € | 131,40 € |
Forward Facing Child Seat | 10,95 € | 21,90 € | 131,40 € |
360° rotating seat | 12,95 € | 25,90 € | 155,40 € |
Infant car seat | 12,95 € | 25,90 € | 155,40 € |
Travel Cot | 12,95 € | 25,90 € | 155,40 € |
Baby buggy | 12,95 € | 25,90 € | 155,40 € |
- GoPad (7'' Samsung Tablet + WiFi + GPS + Experiences)
- Features:
- Functions: GPS, map (even without connection), MiFi function (wireless router to give internet access to devices connected to the network), browser with unlimited data, travel and business guide, travel tips.
- Compatibility: compatible with any device with Wi-Fi.
- Internet speed: 4G
- Games
- In the event of breakage or loss of the GoPad or any of its accessories during the rental period, the contract holder shall be liable for payment of the corresponding replacement fee:
- Tablet: € 220,
- case: € 15,
- stand: € 15,
- USB cable: € 3,
- wall charger: € 12,
- car charger: € 8,
- charger case: € 4.
- Equipment subject to availability. If not booked in advance, these may not be available when collecting the vehicle.
- Not available for two- and three-wheeled vehicles (scooters) or vans.
- GoPad rate:
PER DAY | MAXIMUM PER RENTAL |
---|---|
8,95 € | 107,40 € |
- MiFi (portable Wi-Fi)
- Features:
- Functions: 2 GB per day
- Compatibility: compatible with any Wi-Fi device.
- Internet speed: 4G.
- In the event of breakage, theft or loss of the MiFi or any of its accessories during the rental period, the contract holder must pay the corresponding replacement fee: device € 220, case € 15, stand € 15, USB cable € 3, wall charger € 12, car charger € 8, charger case € 4.
- 'MiFi' rate:
1 day | 2 days/per day | 3-6 days/per day | MAXIMUM PER RENTAL |
---|---|---|---|
15,00€ | 12,50€ | 10,00€ | 70,00€ |
- Snow chains:
- In the event of broken or lost snow chains, the contract holder shall pay the replacement cost: € 50
- The availability of snow chains is not guaranteed. Inquire at the counter when the contract is issued.
- Price for the extra ‘Snow chains’:
1 day | 2 days/per day | 3-4 days/per day | 5-6 days/per day | 7 day/per day | MAXIMUM PER RENTAL |
---|---|---|---|---|---|
19,95€ | 17,45€ | 13,95€ | 11,95€ | 9,95€ | 69,95€ |
- Higher category car UPGRADE
The customer can purchase this extra at the counter to upgrade their vehicle.
In the event of contracting the extra 'Upgrade', if the contract holder has not selected the Total Comfort Cover, Record go will hold the pre-authorisation amount corresponding to the vehicle group to which the contract holder has upgraded and the customer will be liable up to the excess amount corresponding to that vehicle group.
- Vehicle choice
The contract holder has the option of contracting this extra to choose a vehicle model from the models available within the contracted category. Subject to availability.
- Additional driver supplement
- Price of the extra 'additional driver':
- Record go allows a maximum of 3 additional drivers per car.
PER DRIVER, PER DAY | MAXIMUM PER DRIVER, PER RENTAL |
---|---|
8,95 € | 107,40 € |
- Junior driver supplement (under 21 years old)
AMOUNT PER DAY | MAXIMUM SUPPLEMENT PER RENTAL |
---|---|
10,95 €/day | 131,40 € |
This supplement only allows the driver to drive the vehicle groups MBMR, EDMR, CDMR.
- Young driver supplement (21 to 24 years old inclusive)
AMOUNT PER DAY | MAXIMUM SUPPLEMENT PER RENTAL |
---|---|
8,95 €/day | 107,40 € |
For vehicles in the groups PFAH, LTAR, PFAC, PQAR, PFAR, IXAH, XFAR, PDAH, JGAH, SVAR and PVAR, 'Young driver' supplement rate:
AMOUNT PER DAY | MAXIMUM SUPPLEMENT PER RENTAL |
---|---|
25,00 €/day | 300,00 € |
- Express line
- Record go offers collection service outside office hours.
'Collection outside office hours' supplement rate
Price of the 'pickup outside of office hours’ extra:
Charge for pickup outside of office hours |
---|
40,00 € |
- Changes to flight/train:
In all other cases, the customer shall pay a fee of € 40.00.
- One way
Under no circumstances may the vehicle be returned to an office other than the one indicated in the contract.
In the event that a vehicle is returned to a different office and the One Way extra was not purchased, or returned to a different office than the one indicated on the contract at the time of purchasing the One Way extra, Record go will charge a penalty (See 4.4 Penalties) .
None of the following covers includes theft, loss or damage to the driver's personal effects.
Basic cover with excess is included in the rental price.
Only drivers expressly authorised by Record go in the rental agreement are covered by the basic cover with excess.
The cover is only valid during the rental period. If the vehicle is returned late, the cover expires.
The Basic cover with excess includes the following:
- Collision and theft cover WITH excess (CDW and TP)
- Partial exemption from liability for collision damage or theft, reducing the contract holder's financial liability for damage to or theft of the rented vehicle.
- In the event of damage to the rented vehicle, the contractual partner shall be liable for payment of the damage generated up to the limit of the deductible corresponding to the rented vehicle group, provided that the driver uses the vehicle in accordance with the terms and conditions of the rental agreement.
- If the contract holder/driver does not follow the procedure established by Record go in the event of damage to the vehicle or theft of the vehicle (see section 3.3 and 3.4) or violates any of the terms or conditions of the rental agreement, the basic cover with excess shall be cancelled and the contract holder shall be liable to pay the total amount of the excess corresponding to the rented vehicle group.
The table below shows the deductibles and total deductible amount for each vehicle group:
Car Class | ACRISS | CDW/TP - Excess | Excess with TCC | Total excess |
---|---|---|---|---|
2 RUEDAS | EYAZ | 550 € | 50€ | 2.601,50 € |
2 RUEDAS | HYAZ | 650 € | 50€ | 4.235,00 € |
3 RUEDAS | CYAZ | 750 € | 50€ | 7.713,00 € |
MINI | MBMR | 900 € | 0€ | 14.683,76 € |
MINI | MTMR | 900 € | 0€ | 11.679,67 € |
MINI ELECTRIC | MDAE | 1.800 € | 0€ | 31.399,50 € |
MINI ELECTRIC CABRIO | MTAE | 1.800 € | 0€ | 34.539,45 € |
MINI SPORT | NBMR | 1.200 € | 0€ | 23.900,00 € |
ECONOMY | EDMR | 900 € | 0€ | 20.659,29 € |
ECONOMY | EDAR | 900 € | 0€ | 24.889,30 € |
COMPACT | CDMR | 1.200 € | 0€ | 20.951,25 € |
COMPACT | CGMR | 1.200 € | 0€ | 28.409,28 € |
COMPACT | CGAR | 1.200 € | 0€ | 28.409,28 € |
INTERMEDIATE | ISAR | 1.200 € | 0€ | 31.188,40 € |
INTERMEDIATE | IGAR | 1.200 € | 0€ | 30.188,40 € |
INTERMEDIATE | JGAR | 1.200 € | 0€ | 31.188,40 € |
COMPACT ESTATE | CWMR | 1.200 € | 0€ | 22.162,01 € |
COMPACT | CDAH | 1.200 € | 0€ | 30.160,00 € |
INTERMEDIATE | IGMR | 1.200 € | 0€ | 29.195,70 € |
VAN | CVMR | 1.200 € | 0€ | 29.195,70 € |
5 + 2 | IVMR | 1.800 € | 0€ | 29.488,22 € |
INTERMEDIATE | JGAH | 1.800 € | 0€ | 38.473,27 € |
COMPACT | IGAH | 1.200 € | 0€ | 35.000,00 € |
COMPACT | IXAH | 1.800 € | 0€ | 44.709,50 € |
9 SEATER | SVMR | 1.800 € | 0€ | 42.033,13 € |
9 SEATER | SVAR | 1.800 € | 0€ | 41.557,00 € |
7 SEATER | FVAR | 1.800 € | 0€ | 51.979,01 € |
7 SEATER | FVMR | 1.800 € | 0 € | 22.585,51 € |
VAN | CKMR | 800 € | 200 € | 28.530,00 € |
VAN | NKMR | 800 € | 200 € | 33.403,13 € |
VAN | DKMR | 600 € | 200 € | 36.075,38 € |
VAN | IKMR | 600 € | 200 € | 37.518,40 € |
VAN | JKMR | 600 € | 200 € | 40.144,68 € |
VAN | SKMR | 600 € | 200 € | 40.947,58 € |
VAN | FKMR | 600 € | 200 € | 41.766,53 € |
VAN | PKMR | 1.000 € | 200 € | 41.766,53 € |
PREMIUM | PTAR | 1.800 € | 0 € | 30.693,44 € |
PREMIUM | JVAR | 1.800 € | 0 € | 40.662,00 € |
PREMIUM | PFAR | 1.800 € | 0 € | 48.218,50 € |
PREMIUM | PDAH | 1.800 € | 0€ | 45.919,50 € |
PREMIUM | PVAR | 1.800 € | 0€ | 43.900,00 € |
PREMIUM | LTAR | 4.000 € | 1.000 € | 70.671,44 € |
PREMIUM | XFAR | 4.000 € | 1.000 € | 58.871,34 € |
PREMIUM | PQAR | 4.000 € | 1.000 € | 67.844,70 € |
GREEN PREMIUM | PFAC | 4.000 € | 1.000 € | 70.212,19 € |
HYBRID PREMIUM | PFAH | 4.000 € | 1.000 € | 84.049,02 € |
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. You will be sent an evaluation report with detailed costs and how they were calculated, as well as proof of the damages. In the event of a dispute, the Contract Holder may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the contract holder may file a complaint with the competent court or consumer protection authority.
Basic roadside assistance
The Roadside Assistance service included in the basic cover provides a 24-hour breakdown service.
This service, which includes towing, recovery and roadside repair, is the customer's responsibility, except in the case of Art. 4.3.4.
Please note that if the customer requests assistance but then decides that it is no longer needed, they must call the Record go service number to cancel the service. If it is not cancelled, they will have to pay the applicable towing service fees to cover the costs incurred by the provider, depending on the distance.
Rates for towing services:
Service carried out in the same province where the vehicle was rented: € 237 Service provided in the province other than that in which the vehicle was rented: (Charges based on distance from the nearest Record Go office)
Service provided in the same province in which the vehicle was rented: | 237 € |
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office) | |
- Distancia <50 Km | 302 € |
- Distancia ≥ 50 Km /<200 Km | 566 € |
- Distancia ≥ 200 Km /< 400 Km | 660 € |
- Distancia ≥ 400 Km | 924 € |
If the contract holder purchases this cover, the deductible applicable to the basic cover is waived.
For bookings of vehicle groups PFAC, LTAR, PQAR, XFAR, PFAH, the Total Comfort cover reduces the excess amount, but does not eliminate it.
Only drivers expressly authorised by Record go in the rental agreement are covered by the Total Comfort cover.
The cover is only valid during the rental period. If the vehicle is returned late, the cover expires.
The Total Comfort Cover includes the following:
- Collision Damage Cover WITHOUT Excess (CDW): If the customer follows the procedure laid down by Record go in the event of an accident or mechanical failure (see section 1. Obligations of the contract holder and authorised drivers in connection with the rented vehicle), they shall not be liable for payment of any amount. Damage to tyres (including punctures), rims, mirrors, windscreen, locks and battery are included in the cover.
- Theft cover WITHOUT excess (TP): If the customer follows the procedure laid down by Record go in the event of theft of the rented vehicle (see section 1. Obligations of the contract holder in relation to the vehicle), they will not be required to pay any amount.
- Basic roadside assistance
Cover exceptions. Total Comfort Cover excludes:
- Circumstances in which the loss or damage is caused by a breach or violation of the obligations and terms and conditions set out in this rental agreement (see Section 3.3 and 3.4).
- When the loss or damage is caused by raised or suspended objects, barriers and wheel stops positioned at the wrong height, improper transport of objects both inside and outside the vehicle, natural disasters, catastrophe, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement caused by a change in the atomic structure of the material, or by its thermal or radioactive effects, and others, or by the artificial acceleration of atomic particles or by any other case of force majeure involving the action of any existing official rescue services.
- Loss of the vehicle’s documentation (vehicle registration certificate and copy of third-party motor insurance).
- Loss of vehicle number plates.
- Breakage, violent or non-violent theft of keys or leaving keys inside the vehicle
- Damage to underbody and roofs
- Damage to vehicle interior and loading area
- Damage to the clutch
- Damage to the engine
- Special cleaning
- Incorrect fuelling
- Damage to optional equipment (GoPad, car seats, helmets...)
- Damage to other equipment (rear shelf, spare wheel, aerial, warning triangle, boxes, high visibility vest, etc.).
- Damage to upholstery
- Damage, loss, theft, deterioration of any decals or electronic devices inside the vehicle (E-toll device, DGT, emissions, MELIB, etc.).
In case of AMEX payment, the TCC is mandatory.
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. The contract holder will be sent an evaluation report with detailed costs and how they were calculated, as well as proof of the damages. In the event of a dispute, the Contract Holder may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the customer may file a complaint with the competent court or consumer protection authority.
GROUP OF VEHICLE | 1-3 days/per day | 4-6 days/per day | 7 days or more / per day | Pre-authorization if Total Comfort coverage is not taken out |
---|---|---|---|---|
MBMR, MTMR, EDMR, EDAR
|
220 € | 72 € | 67,26 € | 900 € |
NBMR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR, IGAH
|
222 € | 77,01 € | 70,32 € | 1.200 € |
FVMR, SVMR, SVAR, MDAE, MTAE
|
267 € | 92,01 € | 78,39 € | 1.800 € |
PVAR, PFAR, JGAH, FVAR, IXAH, JVAR, PDAH, PTAR
|
321 € | 110,01 € | 93,45 € | 1.800 € |
XFAR, PQAR, LTAR, PFAC, PFAH
|
384 € | 132 € | 114 € | 4.000 € |
If the contract holder purchases this cover, the excess applicable to the basic cover is waived. This cover is not available for groups PFAC, PTAR, LTAR, PQAR, XFAR, PFAH, PDAH, SVAR, PVAR, PFAR e IXAH.
Only drivers expressly authorised by Record go in the rental agreement are covered by the Premium Total Comfort Cover.
The cover is only valid during the rental period. If the vehicle is returned late, the cover expires.
The Premium Total Comfort Cover includes the following:
- Collision Damage Cover WITHOUT Excess:
If the customer follows the procedure laid down by Record go in the event of an accident, mechanical failure, or other failure (see section 1. Obligations of the contract holder and authorised drivers in connection with the rented vehicle), they shall not be liable for payment of any amount.
- Theft cover WITHOUT deductible:
If the customer follows the procedure laid down by Record go in the event of theft of the rented vehicle (see section 1. Obligations of the contract holder in relation to the vehicle), they will not be required to pay any amount.
- Damage to tyres (including punctures), rims, mirrors, windscreen, locks and battery.
- Breakage, violent theft of keys or leaving keys inside the vehicle
- Special cleaning
- Incorrect fuelling, provided that the vehicle engine is not damaged. In which case, damage to the engine would not be included.
- Premium Roadside Assistance (car)
The Premium Roadside Assistance included in the Premium Total Comfort Cover offers a 24-hour breakdown service that includes the cost of labour for any repair work that may be carried out at the breakdown site, a replacement vehicle at the nearest Record go office, prior availability, towing service and a rental vehicle for up to 24 hours or a taxi to reach the said office all free of charge.
Exceptions:
- Failure to comply with any of the obligations set out in 1.4
- (in the case of an electric vehicle) Should the vehicle run out of battery for any reason during the rental period, be it due to loss, breakage or theft of the charging cable, Record go accepts no liability for the cost of roadside assistance, or for any damage that may result from this situation, since such events are not covered by any of our insurance policies.
- Should the customer leave the lights on and the battery runs out, Record go will not be liable for the cost of any roadside assistance or damage incurred.
- If the towing service is requested when it is not necessary, or if the garage determines that there has been no breakdown, the cost of this service will be charged.
Cover exceptions. Premium Total Comfort Cover excludes:
- Circumstances in which the loss or damage is caused by a breach or violation of the obligations and terms and conditions set out in this rental agreement (see Section 3.3 and 3.4).
- When the loss or damage is caused by raised or suspended objects, barriers and wheel stops positioned at the wrong height, improper transport of objects both inside and outside the vehicle, natural disasters, catastrophe, armed conflicts or wars, demonstrations, acts of terrorism, acts of sabotage, strikes or restrictions on free movement caused by a change in the atomic structure of the material, or by its thermal or radioactive effects, and others, or by the artificial acceleration of atomic particles or by any other case of force majeure involving the action of any existing official rescue services.
- Loss of vehicle documentation.
- Loss of vehicle number plates.
- Damage to underbody and roofs
- Damage to vehicle interior and loading area
- Damage to the clutch
- Damage to the engine
- Damage to optional equipment (GoPad, car seats, helmets...)
- Damage to other equipment (parcel shelf, spare wheel, aerial, warning triangle, boxes, high visibility vest, etc.).
- Damage to the upholstery, damage/loss/theft/deterioration of any decals or electronic devices inside the vehicle
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. The contract holder will be sent an evaluation report with detailed costs and how they were calculated, as well as proof of the damages. In the event of a dispute, the Customer may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the customer may file a complaint with the competent court or consumer protection authority.
GROUP OF VEHICLE | 1-3 days/per day | 4-6 days/per day | 7 days or more / per day | Preauthorisation in case of not purchasing TCC Premium |
---|---|---|---|---|
MBMR, MTMR, EDMR
|
225€ | 78€ | 74,76€ | 900€ |
NMBR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR
|
240€ | 83€ | 77,82€ | 1.200€ |
FVMR, SVMR, IGAH, MDAE, MTAE
|
285€ | 98€ | 85,89€ | 1.800€ |
JGAH, FVAR
|
336€ | 86€ | 100,95€ | 1.800€ |
Roadside assistance cover (RSAC) offers a 24-hour breakdown service that includes the cost of labour for any repair work that may be carried out at the breakdown site, a replacement vehicle at the nearest Record go office, prior availability, towing service and a rental vehicle for up to 24 hours or a taxi to reach the said office all free of charge.
Exceptions:
- Failure to comply with any of the obligations set out in section 3.5.
- In case the vehicle, for any reason, including loss, breakage, theft or robbery of the cable, runs out of charge during the rental period, Record go is not responsible for the cost of the roadside assistance service nor for the damages due to breakdown derived from this situation, as it is an event not covered by any of our coverage.
- In the event that the customer leaves the lights on and runs out of battery, Record go is not responsible for the cost of the roadside assistance service or for the damage caused.
- In the event that the towing service is requested and it is not necessary or the garage determines that there is no breakdown, the cost of this service will be charged.
- Per day: 7,95 €
- Minimum per rental: 15.90 €
- Maximum per rental: 111.30 €
Only drivers expressly authorised by Record go in the rental agreement are covered by the Easy Cover.
The cover is only valid during the rental period. If the vehicle is returned late, the cover expires.
The Easy Cover includes the following:
- Collision and theft cover WITH excess (CDW and TP)
- Basic roadside assistance
The Roadside Assistance service included in the Easy cover provides a 24-hour breakdown service.
Please note that if the customer requests assistance but then decides that it is no longer needed, they must call the Record go (+34 964 63 15 46) service number to cancel the service. If it is not cancelled, the customer will have to pay the applicable towing service fees to cover the costs incurred by the provider, depending on the distance.
Rates for towing services:
Service carried out in the same province where the vehicle was rented: € 237
Service provided in the province other than that in which the vehicle was rented: (Charges based on distance from the nearest Record Go office)
Service provided in the same province in which the vehicle was rented: | 237 € |
Service provided in the province different to where the vehicle was rented: (Charges based on the distance to the nearest Record Go office) | |
- Distancia <50 Km | 302 € |
- Distancia ≥ 50 Km /<200 Km | 566 € |
- Distancia ≥ 200 Km /< 400 Km | 660 € |
- Distancia ≥ 400 Km | 924 € |
- Replacement fees for damage, deterioration, loss or theft of accessories inside the vehicle:
- Vehicle stickers (per sticker): € 30
- Vehicle’s documentation (vehicle registration certificate and copy of third-party motor insurance): € 30
- Parcel shelf: official pricing depends on vehicle model
- Spare wheel: official pricing depends on vehicle model
- Antenna: € 30
- Warning triangles: € 30
- High-visibility vest: € 20
- Wheel/puncture repair kit: € 100
- Charges for repairing a punctured tyre: € 100
- Charge for breakage, loss, violent or non-violent theft of keys. In the event that the keys of the rented vehicle are broken, lost or stolen, Record go shall charge a penalty of at least € 302.50, plus a penalty for the period of non-use of the vehicle, which shall be equivalent to at least one day's rental based on the daily rate at the time of booking.
- Charges for damage, loss or theft of the charging cable
- Home charging cable (household socket): up to € 1,900
- Station charging cable: € 1,000
- Charge for using the wrong fuel
- Penalty for vehicle replacement
- Charge for special cleaning
Extraordinary cleaning constitutes any cleaning that requires more exhaustive action and excludes the vehicle from the normal cleaning routine.
The following table gives some examples of how special cleaning costs are applied:
Charge for special cleaning
AMOUNT | EXAMPLES |
---|---|
75,00 € |
Mud or dirt inside the vehicle
Animal hairs
Sand
Litter (bottles, paper, food leftovers)
Cigarette butts, ash
Stickers
|
150,00 € |
Traces of cement, plaster or any other material which implies that the vehicle has been used for construction work.
Vomit
Human or animal faeces
Stains on the dashboard, seats, upholstery, trims, seatbelts or any interior elements in general
Paint stains or odour
Stains or odour from chemical products
Oil
Fuel
|
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. The Contract Holder will be sent a report and details of the costs, as well as photos and evidence of the uncleanliness of the vehicle. In the event of a dispute, the Contract Holder may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the contract holder may file a complaint with the competent court or consumer protection authority.
- Charge for smoking inside the vehicle
An employee will check the vehicle with the contract holder at the time of return and their requests will be taken into consideration. If you disagree with the resolution, you may have recourse to consumer arbitration, to whom the parties refer to resolve such conflicts.
- Charge for driving outside the territory authorised by Record go 'Crossing borders'
- Charge for unauthorised one-way rentals
- Charge for late return of vehicle
However, this grace period must be requested and added to the contract at the time of signing the contract, when the return time is chosen.
Record go's rental fees are calculated on the basis of 24-hour periods from the beginning of the rental period.
Should the contract holder or the driver fail to return the rented vehicle at the agreed drop-off point and at the time specified in the rental agreement, the contract cover shall be invalidated and the contract holder shall be liable to pay compensation for any damage caused to the rented vehicle and for all costs incurred, up to the amount of the total deductible, and Record go shall apply a penalty of €40 plus the costs incurred in recovering the vehicle, ranging from a minimum of €300 in the event that it is reported after 24 hours.
In addition to the above, the contract holder shall also be liable for payment of the daily rental rate in effect at that time (1), including charges for contracted options for each day of delay in returning the vehicle.
Likewise, if Record go takes longer than 60 minutes from signing the rental agreement to delivering the vehicle, the customer will be reimbursed the same amount of € 40.
(1) Current daily rental fee:
GROUP OF VEHICLE | 1 day | 2 days | 3-6 days | 7-89 days |
---|---|---|---|---|
MBMR, MTMR, EDMR, EDAR, EYAZ, HYAZ, CYAZ
|
88,55€ | 49,20€ | 44,27€ | 36,90€ |
NBMR, CDMR, CGMR, CGAR, ISAR, JGAR, CWMR, CDAH, IVMR, IGMR, CVMR, IGAR, CKMR, NKMR, DKMR, IKMR, JKMR, FKMR, SKMR
|
119,37€ | 66,32€ | 59,69€ | 59,75€ |
FVMR, PKMR, SVMR, SVAR, IGAH, JVAR, MDAE, MTAE
|
146,64€ | 81,47€ | 73,33€ | 61,11€ |
PVAR, PFAR, JGAH, FVAR
|
167,83€ | 93,24€ | 83,92€ | 69,64€ |
PQAR, PDAH, XFAR, IXAH, PTAR, LTAR, PFAC, PFAH
|
227,61€ | 182,56€ | 152,31€ | 120,60€ |
- Charge for abandonment of rented vehicle
This penalty will also be applied to the Meet&Greet supplement under the terms set out in Section 4.2.3.
- Charge for returning the rented vehicle to a public car park at the collection office
If the rented vehicle is not retrieved on the same day as the return date agreed upon in the rental agreement, Record go shall apply the penalty corresponding to the late return of the vehicle, and in addition, the contract holder shall be liable for payment of the cost of retrieving the vehicle and subject to payment of the rental fee for each day of delayed delivery beyond the due date.
- Charge for parking the rented vehicle in Record go car parks during the rental period
- Fine management and administration fee (this does not include the amount of the fine)
This fee does not include the payment of the fine. The contract holder will be solely responsible for paying the fine directly to the competent authorities.
- Administrative fee for the accident management, damage control and advisory service
Record go will process accident claims, notify the driver of the appropriate action to be taken, and offer advice in the event of injury and/or if a summons is received. Record go will charge the contract holder € 50 as an accident processing fee for this accident management, damage control and advice service.
If the contract holder has purchased Total Comfort Cover or Premium Total Comfort Cover, Record go will not charge any additional amount for this service.
The above penalties are detailed and communicated to the customer during the booking process, highlighting key information, so that the information can be considered accepted.
An employee will check the vehicle with the customer at the time of return and their requests will be taken into consideration. The contract holder will be informed of any applicable sanctions as indicated above. A report and details of costs, photos and necessary supporting documentation will be sent to the contract holder. In the event of a dispute, the contract holder may submit their arguments by email to the customer service and complaints department within 14 days. If no agreement on the dispute can be reached, the contract holder may file a complaint with the competent court or consumer protection authority.
The office hours for different branches and seasons are as follows:
Office opening hours | Out of hours | ||||||
---|---|---|---|---|---|---|---|
Country | Office location | Our Locations | Opening | Closing | Pick-up | Out-of-hours rate | Return |
Spain | Airport | ALICANTE | 08:00 | 22:59 | 23:00 - 00:00 | 40€ | 24/7 |
Spain | Airport | MÁLAGA | 07:00 | 22:59 | 23:00 - 00:00 | 40€ | 24/7 |
Spain | Airport | PALMA DE MALLORCA | 07:00 | 22:59 | 23:00 - 00:00 | 40€ | 24/7 |
Spain | Outside the airport | IBIZA* | 07:00 | 22:59 | 23:00 - 00:00 | 40€ | Office opening hours |
Spain | Outside the airport | MENORCA* | 07:00 | 22:59 | 23:00 - 00:00 | 40€ | Horaro oficina |
Spain | Outside the airport | SEVILLA | 08:00 | 20:59 | 21:00 - 22:00 | 40€ | Office opening hours |
Spain | Outside the station | SEVILLA SANTA JUSTA | 08:30 | 21:59 | 22:00 - 23:00 | 40€ | 24/7 |
Spain | Outside the airport | VALENCIA | 07:00 | 21:59 | 22:00 - 23:00 | 40€ | Office opening hours |
Spain | Outside the station | VALENCIA JOAQUÍN SOROLLA | 08:00 | 21:59 | 22:00 - 23:00 | 40€ | Office opening hours |
Spain | Airport | MADRID BARAJAS | 07:00 | 22:59 | 23:00 - 00:00 | 40€ | 24/7 |
Spain | Airport | BARCELONA PRAT | 07:00 | 22:59 | 23:00 - 00:00 | 40€ | 24/7 |
Spain | Outside the station | MADRID ATOCHA | 07:00 | 21:59 | 22:00 - 23:00 | 40€ | 24/7 |
Spain | Outside the station | MADRID CHAMARTÍN | 07:00 | 20:59 | 21:00 - 22:00 | 40€ | Office opening hours |
Spain | Outside the station | BARCELONA SANTS | 07:00 | 21:59 | 22:00 - 23:00 | 40€ | Office opening hours |
Spain | Outside the airport | BILBAO | 07:00 | 19:59 | 20:00 - 21:00 | 40€ | Office opening hours |
Spain | Outside the station | BILBAO CITY | 08:00 | 18:59 | 19:00 - 19:59 | 40€ | Office opening hours |
Spain | Outside the station | MÁLAGA MARÍA ZAMBRANO | 08:00 | 20:59 | 21:00 - 22:00 | 40€ | Office opening hours |
Spain | Outside the station | ALICANTE ESTACION | 08:00 | 21:59 | 22:00 - 23:00 | 40€ | Office opening hours |
Spain | Outside the station | CASTELLÓ CITY* | N/A | N/A | N/A | N/A | Office opening hours |
Spain | Outside the airport | SANTIAGO DE COMPOSTELA | 07:00 | 22:59 | 23:00 - 00:00 | 40 € | Office opening hours |
Spain | Outside the airport | LAS PALMAS DE GRAN CANARIA | 07:00 | 21:59 | 22:00 - 23:00 | 40 € | Office opening hours |
Spain | Outside the airport | TENERIFE SUR | 08:00 | 21:59 | N/A | N/A | Office opening hours |
Spain | Outside the airport | BARCELONA SANT BOI (de lunes a viernes) | 08:00-13:00/17:00-19:00 | 08:00-13:00/17:00-19:00 | Office opening hours | - | 24/7 |
Spain | Outside the airport | BARCELONA SANT BOI (sábados) | 08:00 | 13:00 | Office opening hours | - | 24/7 |
Spain | Outside the airport | BARCELONA SANT BOI (domingos) | Closed | Closed | Closed | NULL | 24/7 |
Portugal | Outside the airport | LISBOA | 07:00 | 22:59 | N/A | N/A | Office opening hours |
Portugal | Outside the airport | FARO* | 07:00 | 22:59 | N/A | N/A | Office opening hours |
Portugal | Outside the airport | OPORTO | 07:00 | 22:59 | N/A | N/A | 24/7 |
Greece | Outside the airport | <ATHENS | 08:00 | 21:59 | N/A | N/A | Office opening hours |
Greece | Outside the airport | THESSALONIKI | 08:00 | 21:59 | N/A | N/A | Office opening hours |
Greece | Outside the airport | <ZAKYNTHOS | 08:00 | 21:59 | N/A | N/A | Office opening hours |
Italy | Outside the airport | CAGLIARI | 08:00 | 21:59 | N/A | N/A | 24/7 |
Italy | Outside the airport | CATANIA | 08:00 | 21:59 | N/A | N/A | 24/7 |
Italy | Outside the airport | OLBIA | 08:00 | 21:59 | N/A | N/A | 24/7 |
Italy | Outside the airport | PALERMO | 08:00 | 21:59 | N/A | N/A | 24/7 |
Italy | Outside the airport | ROMA | 08:00 | 21:59 | N/A | N/A | 24/7 |
Greece | Outside the airport | <RODAS | 08:00 | 21:59 | N/A | N/A | Office opening hours |
How can I recover the object?
Special office hours:
Christmas Eve/New Year’s Eve | |||||||
---|---|---|---|---|---|---|---|
Office opening hours | Out of hours | ||||||
Country | Branch | Our Locations | Opening | Closing | Pick-up | Out-of-hours rate | Return |
Spain | Airport | ALICANTE | 07:00 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | ALICANTE TERMINAL | 08:00 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Airport | BARCELONA PRAT | 07:00 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | BARCELONA SANTS | 07:00 | 18:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the airport | BILBAO | 07:00 | 18:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the airport | BILBAO CITY | 08:00 | 18:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the airport | IBIZA | Closed | Closed | Closed | NULL | Closed |
Spain | Airport | MADRID BARAJAS | 07:00 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | MADRID ATOCHA | 07:00 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | MADRID CHAMARTÍN | 07:00 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Airport | MÁLAGA | 07:00 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Airport | PALMA DE MALLORCA | 07:00 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the airport | MENORCA | Closed | Closed | Closed | NULL | Closed |
Spain | Outside the airport | SEVILLA | 08:00 | 18:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | SEVILLA SANTA JUSTA | 08:30 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the airport | VALENCIA | 08:00 | 18:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | MÁLAGA MARÍA ZAMBRANO | 08:00 | 18:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | VALENCIA JOAQUÍN SOROLLA | 08:00 | 18:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | CASTELLÓ CITY* | 09:00-13:00/16:00-19:00 | 09:00-13:00/16:00-19:00 | Office opening hours | - | Office opening hours |
Spain | Outside the airport | SANTIAGO DE COMPOSTELA | 07:00 | 18:59 | Office opening hours | 40 € | Office opening hours |
Spain | Outside the airport | LAS PALMAS DE GRAN CANARIA | 08:00 | 19:59 | Office opening hours | 40 € | Office opening hours |
Spain | Outside the airport | TENERIFE SUR | 08:00 | 19:59 | Office opening hours | 40 € | Office opening hours |
Spain | Outside the airport | BARCELONA SANT BOI** | N/A | N/A | N/A | N/A | 24/7 |
Portugal | Outside the airport | LISBOA | 07:00 | 19:59 | 20:00 - 21:00 | 40€ | Office opening hours |
Portugal | Outside the airport | FARO | 07:00 | 19:59 | 20:00 - 21:00 | 40€ | Office opening hours |
Portugal | Outside the airport | OPORTO | 07:00 | 19:59 | 20:00 - 21:00 | 40€ | 24/7 |
Greece | Outside the airport | ATHENS | 08:00 | 19:59 | 20:00 - 21:00 | 40€ | Office opening hours |
Greece | Outside the airport | THESSALONIKI | 08:00 | 19:59 | 20:00 - 21:00 | 40€ | Office opening hours |
Greece | Outside the airport | ZAKYNTHOS | Cerrado | Cerrado | Cerrado | - | Office opening hours |
Italy | Outside the airport | CAGLIARI | 08:00 | 20:00 | - | - | 24/7 |
Italy | Outside the airport | CATANIA | 08:00 | 20:00 | - | - | 24/7 |
Italy | Outside the airport | OLBIA | Cerrado | Cerrado | - | - | 24/7 |
Italy | Outside the airport | PALERMO | 08:00 | 20:00 | - | - | 24/7 |
Italy | Outside the airport | ROMA | 08:00 | 20:00 | - | - | 24/7 |
Greece | Outside the airport | RODAS | Cerrado | Cerrado | Cerrado | - | Office opening hours |
Christmas | |||||||
---|---|---|---|---|---|---|---|
Office opening hours | Out of hours | ||||||
Country | Branch | Our Locations | Opening | Closing | Pick-up | Out-of-hours rate | Return |
Spain | Airport | ALICANTE | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | ALICANTE TERMINAL | 09:00 | 16:59 | Office opening hours | 40€ | 24/7 |
Spain | Airport | BARCELONA PRAT | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | BARCELONA SANTS | 09:00 | 18:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the airport | BILBAO | 09:00 | 19:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the airport | BILBAO CITY | Closed | Closed | Closed | - | Office opening hours |
Spain | Outside the airport | IBIZA | Closed | Closed | Closed | NULL | Closed |
Spain | Airport | MADRID BARAJAS | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | MADRID ATOCHA | 09:00 | 16:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | MADRID CHAMARTÍN | 09:00 | 16:59 | Office opening hours | 40€ | Office opening hours |
Spain | Airport | MÁLAGA | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Airport | PALMA DE MALLORCA | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the airport | MENORCA | Closed | Closed | Closed | NULL | Closed |
Spain | Outside the airport | SEVILLA | 09:00 | 19:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | SEVILLA SANTA JUSTA | 09:00 | 16:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the airport | VALENCIA | 09:00 | 19:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | MÁLAGA MARÍA ZAMBRANO | 09:00 | 16:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | VALENCIA JOAQUÍN SOROLLA | 09:00 | 16:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | CASTELLÓ CITY* | Closed | Closed | - | - | Closed |
Spain | Outside the airport | SANTIAGO DE COMPOSTELA | 09:00 | 19:59 | Office opening hours | 40 € | Office opening hours |
Spain | Outside the airport | LAS PALMAS DE GRAN CANARIA | 09:00 | 19:59 | Office opening hours | 40 € | Office opening hours |
Spain | Outside the airport | TENERIFE SUR | 09:00 | 19:59 | Office opening hours | 40 € | Office opening hours |
Spain | Outside the airport | BARCELONA SANT BOI** | N/A | N/A | N/A | N/A | 24/7 |
Portugal | Outside the airport | LISBOA | 08:00 | 21:59 | 22:00 - 23:00 | 40€ | Office opening hours |
Portugal | Outside the airport | FARO | 08:00 | 21:59 | 22:00 - 23:00 | 40€ | Office opening hours |
Portugal | Outside the airport | OPORTO | 08:00 | 21:59 | 22:00 - 23:00 | 40€ | 24/7 |
Greece | Outside the airport | ATHENS | 08:00 | 19:59 | 20:00 - 21:00 | 40€ | Office opening hours |
Greece | Outside the airport | THESSALONIKI | 08:00 | 19:59 | 20:00 - 21:00 | 40€ | Office opening hours |
Greece | Outside the airport | ZAKYNTHOS | Closed | Closed | Closed | - | Office opening hours |
Italy | Outside the airport | CAGLIARI | 09:00 | 20:00 | - | - | 24/7 |
Italy | Outside the airport | CATANIA | 09:00 | 20:00 | - | - | 24/7 |
Italy | Outside the airport | OLBIA | Closed | Closed | - | - | 24/7 |
Italy | Outside the airport | PALERMO | 09:00 | 20:00 | - | - | 24/7 |
Italy | Outside the airport | ROMA | 09:00 | 20:00 | - | - | 24/7 |
Greece | Outside the airport | RODAS | Closed | Closed | Closed | - | Office opening hours |
New Year | |||||||
---|---|---|---|---|---|---|---|
Office opening hours | Out of hours | ||||||
Country | Branch | Our Locations | Opening | Closing | Pick-up | Out-of-hours rate | Return |
Spain | Airport | ALICANTE | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Airport | ALICANTE TERMINAL | 09:00 | 16:59 | Office opening hours | 40€ | 24/7 |
Spain | Airport | BARCELONA PRAT | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | BARCELONA SANTS | 09:00 | 18:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the airport | BILBAO | 09:00 | 19:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the airport | BILBAO CITY | Closed | Closed | Closed | - | Closed |
Spain | Outside the airport | IBIZA | Closed | Closed | Closed | NULL | Closed |
Spain | Airport | MADRID BARAJAS | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | MADRID ATOCHA | 09:00 | 16:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | MADRID CHAMARTÍN | 09:00 | 16:59 | Office opening hours | 40€ | 24/7 |
Spain | Airport | MÁLAGA | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Airport | PALMA DE MALLORCA | 08:00 | 21:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the airport | MENORCA | Closed | Closed | Closed | NULL | Closed |
Spain | Outside the airport | SEVILLA | 09:00 | 19:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | SEVILLA SANTA JUSTA | 09:00 | 16:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the airport | VALENCIA | 09:00 | 19:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | MÁLAGA MARÍA ZAMBRANO | 09:00 | 16:59 | Office opening hours | 40€ | 24/7 |
Spain | Outside the station | VALENCIA JOAQUÍN SOROLLA | 09:00 | 16:59 | Office opening hours | 40€ | Office opening hours |
Spain | Outside the station | CASTELLÓ CITY* | Closed | Closed | - | - | Office opening hours |
Spain | Outside the airport | SANTIAGO DE COMPOSTELA | 09:00 | 19:59 | Office opening hours | 40 € | Office opening hours |
Spain | Outside the airport | LAS PALMAS DE GRAN CANARIA | 09:00 | 19:59 | Office opening hours | 40 € | Office opening hours |
Spain | Outside the airport | TENERIFE SUR | 09:00 | 19:59 | Office opening hours | 40 € | Office opening hours |
Spain | Outside the airport | BARCELONA SANT BOI** | N/A | N/A | N/A | N/A | 24/7 |
Portugal | Outside the airport | LISBOA | 08:00 | 21:59 | 22:00 - 23:00 | 40€ | Office opening hours |
Portugal | Outside the airport | FARO | 08:00 | 21:59 | 22:00 - 23:00 | 40€ | Office opening hours |
Portugal | Outside the airport | OPORTO | 08:00 | 21:59 | 22:00 - 23:00 | 40€ | 24/7 |
Greece | Outside the airport | ATHENS | 08:00 | 19:59 | 20:00 - 21:00 | 40€ | Office opening hours |
Greece | Outside the airport | THESSALONIKI | 08:00 | 19:59 | 20:00 - 21:00 | 40€ | Office opening hours |
Greece | Outside the airport | ZAKYNTHOS | Cerrado | Cerrado | Cerrado | - | Office opening hours |
Italy | Outside the airport | CAGLIARI | 09:00 | 20:00 | - | - | 24/7 |
Italy | Outside the airport | CATANIA | 09:00 | 20:00 | - | - | 24/7 |
Italy | Outside the airport | OLBIA | Cerrado | Cerrado | - | - | 24/7 |
Italy | Outside the airport | PALERMO | 09:00 | 20:00 | - | - | 24/7 |
Italy | Outside the airport | ROMA | 09:00 | 20:00 | - | - | 24/7 |
Greece | Outside the airport | RODAS | Cerrado | Cerrado | Cerrado | - | Office opening hours |
Data controller, data subjects, security measures
Record Go Italia S.r.l. (hereinafter also referred to as ‘Record go’), with registered office in Lagundo (BZ), via Joseph Weingartner 43 3922, VAT no. 03191280217, is the Data Controller of the personal data of the rental contract holder and of the drivers authorised to drive the rented vehicle.
The processing of the aforementioned data is carried out in compliance with EU Regulation No. 2016/679 and, in particular, with the principles of lawfulness, transparency, fairness, minimisation and storage limitation.
Record Go takes all the necessary security measures to prevent the risk of violation of the personal data processed, consisting of both technical measures (authentication, personal account and periodic renewal of password, backup, firewall, antivirus) and organisational measures (instructions for processing and access).
Record Go processes the following personal data of the data subject: first name, surname, tax code, residence, e-mail address, telephone number, identity card, passport or equivalent document, driving license B, driving license for two-wheeled motor vehicles type A1/A, equivalent driving licenses from a country adhering to international conventions, local address (flat, villa, hotel, etc.), geolocation.
The personal data of a data subject mentioned above will be processed for the following purposes:
A) To enable the maintenance, development and management of the commercial relationship formalised by this document. The legal basis for the processing is: a) the performance of a contract to which the data subject is party (pursuant to Article 6(b) of GDPR); b) the performance of a legal obligation to which the data controller is subject (pursuant to Article 6(c) of GDPR). The data processed for this purpose will be retained for as long as the business relationship lasts and, once it has ended, for the statutory period of retention and limitation of liability (ten years pursuant to Article 2220 of the Civil Code).
B) Keeping the customer informed about products, services and updates on RECORD GO (electronically or otherwise), including the creation of profiles taking into account the age, gender and nationality of the person concerned. The legal basis for the processing is the consent to the processing of personal data given by the data subject pursuant to Article 6(a) of GDPR. Therefore, the data subject will be asked to give consent to the processing for marketing and profiling purposes. If you do not consent to the processing of your data for this purpose, please do not tick the corresponding box in the contract. The relevant advertising exclusion systems are available on the website www.aepd.es. The data processed for this purpose will be retained for a maximum period of four years from the date consent is given, subject to the statutory period of retention and limitation of liability.
C) Geolocation of rental vehicles to protect company assets and ensure: a) that the vehicle has not been stolen, and, b) that the rental vehicle does not leave continental or national territory without authorisation. The legal basis for the processing is to pursue the legitimate interests of the data controller or of third parties, while respecting the interests, rights and fundamental freedoms of the data subject, pursuant to Article 6(f) of GDPR. The data processed for this purpose will only be kept for as long as it is useful for tracing the vehicle and not beyond the statutory period of retention and limitation of liability.
The data of the person concerned are processed manually and by computer.
For the purposes described above, the data may be disclosed to the following third parties: Public administrations for the fulfilment of legal obligations and banking institutions for the management of collections and payments.
It may also be shared with the following categories of data processors: Electronic communication providers, IT office, hosting, IT maintenance, administrative agency, accounting, auditing, consulting and legal representation.
The renter knows, acknowledges and accepts that, in cases where there is an administrative sanction against the renter, RECORD GO may disclose the renter's personal data to associated or non-associated companies (owners of the contract vehicle) so that they may in turn identify the renter before the competent authorities.
Record Go may transfer the data of the data subject to other EU countries, namely Spain, Portugal and Greece.
The processing will be carried out in order to provide a better service to the customer and achieve the purposes identified in section 10.3, in compliance with the regulations provided in GDPR and using the security measures necessary to prevent the risk of personal data breaches.
Any transfer to third countries (outside the EU) of the personal data of the data subject by the Data Controller and the Data Processors will take place in compliance with Chapter V of the GDPR, subject to verification of the existence of an EU Commission decision pursuant to Article 45, p. 3, GDPR or, in its absence, subject to assessment of the existence in that third country of an adequate degree of protection of the rights and freedoms of the data subject pursuant to Article 46 of the GDPR.
Data subjects may exercise their rights of access, rectification, erasure, restriction of processing, data transfer and objection (including profiling), as well as revoke their consent at any time without prejudice to the lawfulness of the processing prior to revocation, by sending their request to Lagundo (BZ), via Joseph Weingartner 43 3922, or to [email protected], enclosing in each case a photocopy of a valid identity card, passport or equivalent document. In any case, data subjects have the right to lodge a complaint with the competent supervisory authority if they deem it appropriate.
The Data Controller reserves the right to update the Information Notice at any time and to make users aware of it through the most appropriate means. For any further information or questions, you may contact the Data Controller at the addresses indicated in the previous paragraph.
These general terms and conditions are subject to Italian law.
For disputes arising out of or in any way connected with these general terms and conditions, the Court of Milan shall have jurisdiction, without prejudice to the jurisdiction of the consumer court.
Record go reserves the right to refuse to rent vehicles to customers who breach any of the conditions or obligations set out herein.
Record go also reserves the right not to rent the vehicle in the event of reasonable doubt as to the possibility of non-compliance with the obligations of this contract, due to the customer's history of non-payment or accidents.
Fuel tank prices and the fuelling service are calculated on the basis of the official fuel prices at the time of collection of the rented vehicle. These prices should be consulted regularly, as they are subject to change according to the fluctuation of official prices. (Consult table)
At the time of booking, the contract holder must choose one of our fuel return policies: 'full-full' or 'full-empty'.
In both fuel tank return policies:
- Upon collection of the vehicle, Record go will deliver the vehicle with a full tank of fuel and charge the contract holder for the amount of fuel in the tank.
- The amount charged depends on the model/make of the vehicle received and the market price of fuel on the collection date. The contract holder will pay the price of the fuel used.
- When the vehicle is returned, Record go checks the fuel level in the tank and reimburses the amount corresponding to the amount of fuel in the tank.
- The unit of measurement of the fuel tank will be 1/8 of the vehicle's total tank.
- Terms and Conditions of the Full-Full Fuel Return Policy:
- If the contract holder does not return the vehicle with a full tank, Record go will charge € 30 for the fuelling service.
Terms and Conditions of the Full-Empty Fuel Return Policy:
- Upon collection of the vehicle, the contract holder shall pay the non-refundable service and fuelling charge to cover logistics and fuelling costs.
Welcome to the Record go Club
Contact
-
Information and Bookings
From UK 0870 735 0372
Spain +34 936 192 468