Customer service

What are the excess and pre-authorisation?

Excess:

 

The excess is the maximum amount you would have to assume in case the car is damaged or stolen during your rental.  

 

Pre-authorisation:

 

The pre-authorisation is an amount that is temporarily blocked on your credit card as a guarantee during the rental period. This money is not charged, it is only blocked in your account and is released when you return the car in the same conditions in which it was delivered to you.

 

In the following video we explain it in more detail:

 

Did you find this information useful?