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Yes, at least one hour in advance and except for bookings with the Just Go Airport rate, which must be booked 24 hours in advance.
The maximum rental period depends on the branch and the rate chosen. You can check all the detail under section 7 of our Terms and Conditions of Use.
It depends on the rate you hire.
Our Just Go and Go Easy rates offer unlimited kilometrage, except when booked from our Madrid and Barcelona offices, where certain groups of vehicles come with a kilometrage limit (you can consult these under point 3.1 of our Terms and Conditions).
With the Just Go (scooters) rate, kilometrage is always unlimited.
In Spain and Portugal, yes. You can book our GoPad service. These are tablets with an integrated GPS navigation system and maps available without signal or internet connection.
Yes, you can add the ‘additional driver’ extra either before or during the booking and you can do it as many times as you need to.
If the applicable regulations for a certain destination require identification in order to park, as is the case in Palma de Mallorca, this must be placed in a visible location.
This identification must indicate the contract number, duration and start and end dates; the vehicle registration; and the name, address and phone number of the rental company.
No, smoking isn’t allowed inside the vehicles. If at the time of the return the vehicle smells of tobacco, Record go will apply a penalty fee of €50. You can check all the details regarding this charge under section 4.4 of our Terms and Conditions.
Yes. We have child seats available at our offices for the different age groups, so that you can travel with the little ones comfortably and safely.
Yes, you can travel with your pet but you have to follow the current regulations established by the DGT (carrier or safety harness). In addition, the vehicle can’t be altered.
If you decide to travel with your pet, remember that animal hair is one of the reasons why a charge for special cleaning is applied, which is why we suggest you remember to hoover the vehicle before returning it.
No, it isn’t a service we provide at the moment and its installation isn’t authorised for our vehicles.
Yes, Record go offers snow chain rentals in some of its branches.
Yes, you can modify certain conditions of your booking, such as adding one or several additional drivers, acquiring accessories (such as child seats) and changing your coverage or extras.
If you have booked directly with us, without any intermediaries, you can cancel it and receive a total refund if you cancel up to 24 hours before the start date of the rental period.
You can cancel the booking from our website, by accessing the ‘My bookings’ section, located on your profile’s top menu.
If you have booked through an intermediary, you must connect the intermediary to arrange the cancellation.
To cancel your booking you need to visit our website and, under the section called ‘My bookings’, select the ‘cancel booking’ option of the booking you wish to cancel.
Once you have selected the option, a banner will appear so that you can confirm you wish to cancel the booking. You have to click on ‘cancel this booking’.
Once this is done, a confirmation banner will appear and, as soon as the cancellation has been processed, you will receive an e-mail to your e-mail address.
Normally, when booking with us, you can choose a group of vehicles made up of several different models, but with similar characteristics.
In some cases, you may find certain models marked as ‘guaranteed model’ on our website. In our offices, you can purchase the ‘Car Choice’ extra to choose a specific model. This will be subject to availability at the time of booking.
Yes, we offer scooter rentals in our Ibiza, Madrid Atocha, Malaga María Zambrano, Valencia Joaquín Sorolla, Barcelona Sants and Seville Santa Justa offices.
Yes, we have three-wheeled motorbikes for hire at our offices at Seville Santa Justa, Málaga María Zambrano, Valencia Joaquín Sorolla, Barcelona Sants, and Palma de Mallorca.
Yes, among our range of vehicles you can find diesel vehicles, but their availability will depend on the destination and the dates of the rental period chosen and can only be confirmed when collecting the vehicle.
Yes, in our list of vehicles you will find automatic vehicles, although their availability depends on the destination chosen and the time of year in which you would like to make the booking.
Yes, in our list of vehicles you will find various hybrid models, although their availability depends on the destination chosen and the date on which you would like to make the booking.
Yes. Our fleet of vehicles includes several models of 100% electric vehicles, whose availability will depend on the destination and date selected for your booking.
The vehicles are delivered fully charged and you can find out more about their charging-system conditions in our Terms and Conditions.
At our Madrid offices, the vehicles are marked with the corresponding environmental labels: With the 0 and ECO stickers, with which you can drive around the city freely, and the C sticker.
Yes, among our list of vehicles you can find vans, although we would like to remind you that they can’t be used for commercial purposes or to transport goods or people.
There are three types of coverage:
- Easy Cover
- Total Comfort Cover
- Premium Total Comfort Cover
Total Comfort and Premium Total Comfort are our most comprehensive covers.
In case of an accident, breakdown, mechanical failure or damages to the vehicles, you will be covered and you won’t be in charge of paying anything (please check the exceptions under section 4.3.2 of our Terms and Conditions of Use).
And, in addition, with this coverage you will receive Premium Roadside Assistance.
We offer Easy Coverage insurance with our Go Easy rate.
This offers coverage for damage due to collision and theft WITH excess (CDW and TP) and reduced preauthorisation.
If you have made your booking through an intermediary, we suggest that you hire our TCC cover so as to avoid paying an excess.
If you have made the booking through an intermediary and have hired an insurance with them, when you arrive to the office you will have to choose between hiring our Total Comfort Cover or paying an excess.
If you choose to pay an excess, the deposit will depend on the group of vehicles hired.
Even if you have an insurance policy included in your card, it is the same situation as when booking with an intermediary, and we suggest you add our Total Comfort Cover so as to avoid paying an excess.
It is a service that provides 24-hour roadside assistance and includes, free of charge, any repair costs that can be done on-site at the location of the breakdown, the vehicle replacement at the closest Record go office, the towing service of the vehicle, and the taxi (up to €80) to get to the corresponding office.
You can check all the exceptions under section 4.3.2 of our Terms and Conditions of Use.
If it is urgent, you can call the following number +34 964 631 546. If it isn’t urgent, you can also contact us through the following e-mail address [email protected]
Yes. At Record go, we have 24-hour roadside assistance.
You must immediately notify Record go of any damage caused to the vehicle and follow the established procedure indicated in section 1.2 of our Terms and Conditions of Use.
You must notify the relevant authorities and file a police report. You must then notify Record go of the theft or robbery and return the vehicle keys immediately.
You can consult all the details under section 1.2 of our Terms and Conditions of Use.
If you have gotten a ticket during your rental period, we will immediately provide the relevant authority your personal information in order for you to receive the fine as soon as possible.
Therefore, you will be responsible for paying the amount of the fine in addition to a charge of €40 for these management and administration services.
Yes, we provide you a replacement vehicle, but always depending on the availability and as long as the conditions established under section 1.4 of our Terms and Conditions of Use have been complied with.
Out Total Comfort Cover includes premium roadside assistance, in which the towing service and taxi cost (up to €80) are included.
If you haven’t hire a fast or Easy Cover, then this cost is not included.
No. First you have to hire our roadside assistance service as the vehicle can’t be repaired without prior authorisation from our side.
If the vehicle needs a cleaning that requires the vehicle leaving its usual cleaning cycle, we will apply a charge for cleaning.
Charge for special cleaning
Mud or dirt inside the vehicle
Litter (bottles, paper, food leftovers)
Cigarette butts, ash
Traces of cement, plaster or any other material which implies that the vehicle has been used for construction work.
Human or animal faeces
Stains on the dashboard, seats, upholstery, trims, seatbelts or any interior elements in general
Paint stains or odour
Stains or odour from chemical products
At Record go we accept Visa and MasterCard credit cards, except prepaid cards, to pay for our bookings.
We also accept Visa and MasterCard debit cards and American Express cards to pay for Total Comfort Cover bookings (except in Menorca, Bilbao, Lisbon, Athens, Thessaloniki and Porto).
Credit and debit cards must be nominative, and the numbers and expiry date for the card must be provided when the contract is signed.
In section 6.1 of our Terms and Conditions you can check all the payment exceptions.
Remember that you have to bring your card physically as payments via smartphone, smartwatch, cheque or bank transfer are not accepted, and only one card per rental contract is accepted.
Yes, as long as it has been paid with a Visa or Mastercard debit card (except pre-paid) and except in the case of certain vehicle groups, for which payment is only permitted with credit card or American Express (Except in Menorca, Bilbao, Lisbon, Porto, Athens and Thessaloniki)
Yes. The contract and bank card holder have to be the same person but the main driver can be a different person. In this case, both the holder and the main driver will have to be present at the time of collecting the vehicle and a Total Comfort Cover has to be hired (section 6.1.2 of our Terms and Conditions of Use).
In the event of scooter rental, you must add the charge “Non-driver holder”.
All the payments made at our counter have to be done with a single card.
The excess is the maximum amount the holder is responsible for in case of an accident or damages and the pre-authorisation is the card amount that is frozen. Both can vary depending on the group of vehicles or the rate hired and can be the same, or not.
Yes. When you hire our Total Comfort Cover you don’t pay an excess as you will be covered in case of possible damages due to collision or theft, as well as damages to the window, the wheels or the battery.
The are exceptions for some groups of vehicles in which the excess is only reduced.
Upon the return, once the vehicle has been checked, the excess is immediately unblocked. Sometimes, depending on the bank issuing the card, it might take up to 30 calendar days for the unblocked amount to appear in your account.
Yes, as long as the card has sufficient funds and is a Visa or Mastercard debit card (except pre-paid).
Depending on the group of vehicles hired, the excess may vary. You can check the pre-authorisation for each group in the ‘rental charges Table’ under section 6.2 of our Terms and Conditions of Use.
No. When collecting the vehicle, it is handed with a full tank and the charge of the amount is carried out. If when returning the vehicle the tank is full, the total amount paid is returned.
When collecting the vehicle, it is handed to you with a full deposit and we perform the charge of the corresponding amount of the tank.
If when returning the vehicle it has the same level of fuel, a full refund is performed. Remember that in order to be considered full, you will have to bring the ticket of the refuelling from a petrol station that is no further away than 10 km from the return office.
In case the vehicle is not returned completely refuelled, we will check the tank level and we will refund the corresponding part, adding —if necessary— a refuelling penalty.
Depending on the model, the price of the fuel may vary. In the following table you will find the different prices for each vehicle category.
The unit of measurement for the fuel tank will be 1/8 of the vehicle’s total fuel tank.
If you do not deliver the car with the tank full, a charge of €30 may be applied for the refuelling service.
If the refuelling ticket of a petrol station that is no further away than 10 km from the return office is not handed, the vehicle is not considered ‘full’ and, as such, the same penalty fee of €30 is applied.
In this case, you will have to leave the receipt in a visible place, such as the dashboard of the rental vehicle.
At Record go, we automatically refund the amount of unused fuel.
However, the time it takes for the money to appear in your account may vary according to your bank. If you have any questions or need access to the funds immediately, we recommend getting in touch with your bank.
At Record go, we offer three rates for you to choose the one that best suits your needs: Just Go, Just Go Scooters and the Go Easy rate.
The Just Go rate is one of our most complete options. It includes Total Comfort Cover, express pick-up and Premium Roadside Assistance so that you don’t have to worry about anything.
This rate for scooter hire includes Total Comfort Cover, express pick-up, unlimited mileage and Premium Roadside Assistance so you don’t have to worry about a thing.
In addition, you can include a second helmet completely free of charge and in the case of EYAZ, a top box.
Our Go Easy Coverage offers reduced preauthorisation and basic roadside assistance.
As this rate does not include Total Comfort Coverage, the booking holder and main driver must be the same person.