What happens if I don’t arrive on time to collect the vehicle?

If you have made a booking through our website, you have 24 hours since the planned collection time of the booking to collect the vehicle at the office. Once 24 hours have gone by, the booking is breached and it is marked as a ‘no show’.  This condition will always depend on the availability of the vehicles.  In case the flight is delayed, if you haven’t reported the flight number before the rental, the collection service outside of office hours can’t be guaranteed. If you have given notice, you will have 40 minutes to report to the office after your flight has landed, provided your flight/train has not been delayed by over 60 minutes after the office’s closing time. Record go will not reimburse the reservation fee in the event of a ‘no show’
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